Donald J Pliner

I’m giving what has been made favorite shoe company one star due to its customer service. I ordered three pairs of shoes. I planned on keeping the white gym shoes but they were the worst quality craftsmanship I’ve seen in a pair of gym shoes so I have to send them back. I also got two pairs of different black sandals and planned on keeping the best one. One of the pairs is too clunky being too long but right across the top hurting my feet. I have very average feet so these aren’t sized well. I found out that not only can’t I get my money back because they were on sale, I have to pay 25 dollars in shipping to send them back. They will only give you store credit. From now on I’m sticking to Zappos where I can order lots of different shoes, send back the ones I don’t want for free, and get my money back. That’s the way customer service should be!

great service! we didn’t end up finding the right shoes, but had a good experience. the guy was really helpful and friendly. i’d go back for sure.

Walked in this store today ready and eager to spend some serious money. The clerk who was moving boxes around totally ignored us. When I finally had to approach the counter with a question, he responded but was not helpful with helping me find a pair of anything! What a lazy snob! Well, out the door went me and my money.

Great service and great selection of high end Italian shoes. The sales are fantastic as well. I have never walked out of there dissatisfied.

Purchased two pairs of shoes that cost hundreds each from their website, they arrived Made in China, this was not disclosed on website. The quality was awful, leather felt like plastic, I have bought many pairs prior that would made in Italy of high quality. When I called customer service they refused to pay for return and were very rude. I will never purchase another pair of Donald Pliner shoes again. If I wanted cheap Chinese made Junk I would buy them for a fraction of the cost at Walmart or Target!

Andre is the man, if you want to understand customer service Andre delivers. Never pushy but always helpful. I recently purchased a pair of DJP’s online but used a quest checkout and didn’t save the packaging. Andre swaped out the shoes for the proper size and dealt with the return shipping. From now on I’ll just drive to Santan Row to deal with Andre.

Super poor service!!! Not very impressed. Bought 2^nd pair of shoes there and they fell apart. Stopped by and brought my shoes to show them and left them and was told mgr wasnt there and would call me back… Never did. Called twice on the phone, got blown off and was told they would call me.3 strikes and your out. I will take my $$ elsewhere to buy $ 300 shoes.
Ciao…

King of Santana row Andre has the style, knowledge and talent to find your perfect shoe and bag.
@donaldjpliner.com
Punch was fantastic!!! huge fan

Reviewing a shoe store? Not something I thought I would eva do, so I am not. Donald J. Pliner is not (just) a shoe store. Donald J. Pliner is a shoe designer that developed a successful and popular boutique brand offered directly in only 6 stores in the U.S. (and requisite re-​sellers & web based hawkers). Andre in the Santana Row San Jo shop is my go to guy … he is the best.
If $ 59 is your shoe budget don’t go to DJP. If you think $ 200 — 500 is «ridiculously expensive», it might be insightful to check out Giuseppe Zanotti sneaker’s that start at $ 1,000 that fashionista teenage boy’s (with daddy’s cash) snap up. Or a pair of Christian Louboutin’s for the ladies who have the green to pay for red soles. In the real world of shoes beyond $ 59, DJP’s shoes are attractively or moderately priced.
The hardcore fans of the JLP line of footwear border on a cult and have collections of DJP shoes that they covet like carefully composed collection of fine wine. Mine is a mans perspective, so I can’t comment on the woes or wonders of woman’s shoes that gain them 3 — 6 inches in height.
Comfort and Style are the DNA strands of the DJP footwear line. DJP’s successful men’s shoe line, ranges from board room conservative to rock star eccentric. That is quite an accomplishment for an independent brand, which puts DLP in a class unto itself. Comfort is not sacrificed with that that bejeweled snake embroidered on the top of a loafer. You don’t need to step outside of your style comfort zone to have happy feet at DJP, but if your comfort zone cuts a wide swath the edgier designs will make your feet delirious.

Shoes Havnt given me any problem. However I don’t goto the store anymore because the female sales person likes to give people attitudes for returns. Lame

At a fund raiser I was high bidder on a $ 298 gift certificate from Donald Pliner shoes at Santana Row. Today when I went in to buy a pair of shoes, the pair I wanted was considerably less than $ 298. I expected a store credit toward my next pair of shoes and was told that the $ 298 gift certificate really meant nothing, it was for one pair of shoes only. Talk about fraudulent advertising! Neat little scam to get me into the store and not honor their $ 298 gift certificate.

Tried on a pair of sandals that were too small. The sales woman brought a half size bigger for me to try on but in a different color than what I wanted. It fit okay but wasn’t the right color so she offered to order the correct color in the half size bigger and ship it to my house. While paying at the register, she brought me 3 other shoes to check out, even though I wasn’t interested in any of them. Very pushy and annoying. When I got home, I realized that she charged me $ 13 to ship the shoes to me and never told me. I guess shame on me for not reviewing the check before paying but geez, you would think they would ask for your permission to charge $ 13 to ship to my house which is 3 miles from the store. It took 2.5 weeks for the shoes to arrive at my house, they didn’t fit, and I had to ship them back for the return, which cost me another $ 12. So I’m out $ 25 for shoes I didn’t want, and it’s been 2 weeks since the shoes were returned and still no refund. I’m never buying from this store again.

bought a pair of men’s sandals here a couple months ago, the leathers good quality and the have stood up very well to almost daily use. This salesmen that helped is courteous and helpful. Over all good experience with staff and products.

Love the shoes. I’m a new fan!

Be very careful when you buy Donald Pliner shoes now. I have bought them for years and just recently bought a Donald Pliner sandals that were made in China. Not the same as when they were made in Italy. I loved Donald Pliner shoes because they were stylish and comfortable, but was very disappointed in the quality and fit.

The first time I walked into Donald Pliner @ Santana Row, I walked out with 4 pairs of boots! Two pairs were knee high boots made of a micro fiber stretch, one in a brown leopard print with a traditional looking brown heel, the other which were my second favorite go to… a black and what looked to be like a metal heel which very sharp looking! And the other two a mid calf boot called Coral which was part patent leather and part material, which turned out to be one of my all time favorite ‘go to’ boots, a boot I could easily wear with slacks to work out out with jeans.
A couple of years later whilst returning from a co-​workers desk for a bit of afternoon delight, chocolate people. Korean chocolate… SNNAAP… well that was on expensive piece of chocolate! Good thing I had a back up pair! Not more than 3 months later while coming back from a meeting in another building… SNAP! I could NOT believe it! Both of these boots heels had now literally snapped RIGHT in half, not at the base of the boot but right in the middle of this 3″ heel. I was now sad… no more back up boots!
I called the Santana Row store and spoke to the manager, I believe Maria might be her name. I was afraid that they were not going to take them back to repair since the very same thing happened to one of my co-​workers literally a few weeks earlier and Cole Hahn said, sorry we won’t repair for you unless you want to pay for it. And for as much as these boots cost, they should provide a warranty like they do with cars! The only great shoe repair shop I’ve ever come across was a lucky chance find! A very special Italian owned, tiny hole in the wall off on a side street, musty smelling, shoe repair shop in San Francisco! WHEN was I going to get to the city for shoe repair if DP doesn’t repair my shoe for me? Needless to say, I brought both pairs back and they sent them out for repair which prompted me to go home and inspect the heels on my other DP boots and sure enough, I found a CRACK in the metal covered, I emphasis covered, heel literally right in the same spot my other heels had snapped… did you know that the heel underneath the metal covering was PLASTIC? I didn’t!
I’d venture to say about 3 months later, I was finally able to go back to DP and pick up one pair of boots, I did receive a call and let me know the delay was caused by trying to get the original heel from the factory which I was happy to wait for. Upon picking up the boot Maria had let me know that there would be no charge on this boot and typically they would fully charge me for repair on the second pair but would cover half the cost, well that was nice? Right? A couple days later she called and told me I could pick up my second pair. it’s been at least a couple few months now and I don’t get to Santana Row as often as I used to. WELL… looks like I’ll be having to make a trip to pick up the second pair BECAAAAAUUUUSE… yep, you guessed it! On my way out from work last Friday… SNAAAAAP!
I hadn’t worn the brown leopard prints too often, but gave them a go on New Year’s Eve this year and OUCH! I’m not sure if some lucky or unlucky friend will get these ‘hand me downs’! Any takers?
I don’t intend on bring any more boots back for repair after this. Instead I will continue my mission to find the BEST boot out there for my apparently heavy steppin’ self! I have since caved and purchased a pair of Charles David ‘Delish’ boots and LOVE LOVE LOVE THEM!

Marita! Marita! Marita!
The world’s best sales person, ever, like EVER!
I’m so stinking fussy and my number one pet peev is craptastic sales people. This gal is the BEST, totally real and she totally knows her stuff when it comes to these shoes.
Who ever says these shoes are ridiculously expensive is delusional and has been injected with the WalMart «I’m Cheap» vaccine. These shoes are totally reasonable — down right inexpensive for what you get, and you get a lot.
Donald Pliner shoes are finely crafted, hand made and stunning. I think they are very reasonable for what you get, so ignore any tight wads complaints. And I sorry, I forgot to say they are comfortable. Details are sewn in to soles and the shoes to ensure that you can walk the cobblestones of Italy or the walkways of Santana Row.
So, the shoes are stellar. The designs are crazy varied so that no matter who you are, what ever you style — they’ve got something fab for you.
I just bought one pair of shoes and one pair boots. Marita the world’s greatest sales person took amazing care of me. She knows how and where to stretch your shoes so they fit to perfection.
And she’s a doll to talk to and work with. And I love my shoes/​boots.

The shoes here are ridiculously expensive ($ 200-​$ 500/​pair), but I do believe that you pay for what you get for. The women’s and men’s shoes are made from the most flexible materials that conform with your feet, creating a shoe that is both comfortable and light. Not only are the shoes made for comfort, but they also look amazing – double whammy! The styles here are really unique and innovative. How often will you come across 4″ heels that look amazing and feel amazing?! Basically NEVER!
My mom’s closet is filled with Donald J. Pliner boxes and she’s bought a couple of pairs for me as well. What makes this place ‘as good as it gets’ is that we actually bumped into Mr. Pliner himself when were shopping. He was THE sweetest man ever! We could tell how passionate he is about his line and how important it is to him that we are satisfied customers. Also… I don’t mean to brag, but he even autographed a pair of shoes that we bought that day!

The shoes are amazing, beautiful, fabulous… but THE WORST service ever! I stood there for 20 minutes until I was finally acknowledged and then they screwed up my order 3 times without even an apology all three times. The staff is totally incompetent and I would never, ever, buy shoes from this store again. Totally lame customer service. I was only able to get my order complete by contacting corporate and even then, no discount, apology, or accommodation. Congrats… you lost a customer.

This place freaks me out whenever I walk by with their metal pigs with fangs. Yes. Pigs with Fangs. Shoes seem to be well made, with great quality materials but the styles can be a little extreme, but just like the pigs with fangs — a little extreme.