City Sports Club

ABSOLUTELY HORRIBLE

Few hours back, I was talking to "Director" of this location about my extra personal training classes (~15) and how I would like to use them before being charged for next two months. The "Director" was condescending and rude and was asking us that why we cannot devote more than two sessions/week for our own health. What makes us so busy and why we travel so much for business ?? In the end he refused to give his name and asked front desk people, whether they knew his name. Both front desk guys said "NO"

Icing on the cake- He told us that there is a door and FUCK OFF. Seriously never seen or heard something like this

I personally haven’t had an issue here like other picky members that exaggerate if there’s a piece of used paper towel on the floor. The front desk staff members are not the friendliest. The gym is always pretty clean every time I come in by a member cleaning in the locker rooms or on the floor where the exercise equipment are at. The paper towels and hand sanitzer/​soap are on the floor for a reason, to clean after yourself or if the equipment is sweaty. Can’t blame the gym for members being unsanitary and not cleaning after their sweaty selves. The price per month can be pricey, but I prefer this gym over 24 hours or Gold’s. You pay for what you get.

This gym is a joke… I got accused of running a personal training business by some «manager» named Darren. I was training my girlfriend at the time and was rudely approach by Darren (he wasn’t even in uniform). He stated my membership (which I do not have, I was a guest) could be revoked if I was training people. I am actually a professional personal trainer and I am well aware of the rules. I definitely wouldn’t bring a client to this awful gym anyway. Maybe the manager should worry about getting a decent stability ball (they only have two and they are warn out and flat) or not having cleaning staff mop floors while people are weight lifting or getting weight machines with better range of motion or even paying attention to a person that fainted, laid out on treadmills (this actually happened and my gf came to the persons aid while I had to get staff attention), instead of worrying about me helping my gf. They don’t call this place Sh**ty sports for nothing. No customer service what so ever.

Not sure why this place has 2.5 stars… I enjoyed my time here. I signed up paying $ 35/​month with I believe it was a $ 50 initiation fee, but I’ve seen them offer $ 30/​month. The place feels new, has high ceilings, and is clean. My only complaint is they called frequently in the beginning to advertise their free session with a personal trainer which was annoying, but otherwise never had an issue with the staff.

I joined this Gym becasue I wanted a convenient place to swim. As a swimmer, we constantly are fighting for space with people who are standing at the end of the lanes, not swimming. This is something I have experienced in many pools, however, recently City Sport has taken this to a new level.
The last two times I swam, there were groups of friends chatting, splashing each other and jumping in and out of the pool. Last night, some guys did this in a lane where two swimmers were already doing continuous swim. Plus, my personal favorite, the gentleman who monopolized the lane by floating under water, holding his breath. At one time he was in the middle of the center lane, holding his breath underwater while kicking his feet in the air.
City Sport front desk can easily see into the pool from where they are standing. They wouldn’t tolerate people standing and talking on treadmills while not moving.
Why do we need to tolerate this in the pool?

I’ve been a member of this gym for a year now, and I still have mixed feelings about it.
Let’s just say that if you need a membership at a gym close to home, then go for it. This place is well lit up and not dim like some 24hr gyms I’ve been to. Most machines that you’ll ever need are all here as well as a cycling room, pool, and studio room. The machines are up to date, and spaced out nicely; it does not feel cramped at all. There are tons of classes to attend that go on every day (yoga, zumba, cycling, etc.) and you can look up the schedules online or on the City Sports app for more convenience.
So if this gym gives me all I need, why the 2 stars? Well, the service just straight up sucks here. When you first walk in, the front desk people will not greet you. They are rude, unhappy, and do not represent the company in a positive manner. I seriously wonder who hires the front desk people??? They ruin my mood sometimes because their attitudes are just that horrible! Put a smile on?! It’s not that hard.
Secondly, this gym is not always well taken care of. I find used paper towels left on the treadmills or machines almost every time I’m at this gym. It’s disgusting! I don’t blame the gym management for the trash and mess because I see a janitor on site every time, but the people who have no gym etiquette!
City Sports, you would be SO much better if your staff members knew a thing or two about customer service.

I’m reading a lot of negative reviews on here and I’m so confused. I’ve been attending this gym 5 days a week for the past 6 months and I have absolutely no complaints.
First off, you’re not entering a luxury health club, you’re at a local gym, who cares if everyone — especially the employees aren’t smiling at you. For the most part, they’ll give you a hello or goodbye, especially if you come in regularly.
I work out in the free weights area, the private rooms, and in the cardio area, and I’ve rarely had to wait for a machine or bench. As far as cleanliness goes, the woman who cleans up is super sweet and spot on. I’ve only ever seen the womens’ restroom dirty at a high peak time I’ve came in and I didn’t see her working that day.
I’ve also brought in my sons to the Kids Klub when they’re not in school or with the nanny and they are super nice and flexible with us, since my youngest one can be a terror. The person working inside usually changes day to day but they have all been very kind to my kids.
I feel like these negative reviews are from people who have visited a couple of times or who are sporadic gym goers that only come in during extremely busy times of the day. I honestly love this gym and if you don’t like crowds and if you want to see the nicer employees, then wake your a** up and come in the morning! In all seriousness, this is the God of gyms compared to 24 Hour Fitness on Capitol Ave.

Half the equipment is broken in some way or the other. Either the tv screen doesn’t work, or there’s a mechanical problem with the machine.
The men’s room is always filthy, dirty & smelly.
The water fountains rarely dispense cold water.

Pretty decent gym. I love how it’s never over crowded like a 24 Fitness gym. Weight machines are always free and there are plenty of cardio machines for everyone to use. I’ve never had a problem with waiting on anything I wanted to workout with. The gym is smaller than I expected it to be, but it definitely gets the job done. Everything is updated and clean, especially the bathrooms. I loved how it isn’t gross like other gym bathrooms I’ve been in. It isn’t all sticky and steamy, thank goodness. Great gym!

Not a terrible gym. Has the basics as far as equipment goes.
One thing that amuses me is how terrible the employees are. Is it that difficult to greet people at the front desk? 3 stars for a mediocre gym, minus 1 star for horrid customer service equals 2 stars overall. Id only recommend this place if you live close by and it’s convenient.

I became a member at City Sports Club at the beginning of June 2015, and started training with Darien about a week or two after I joined. I went into our training sessions with the goal of having the best body possible for the three beauty pageants I had signed up to compete in, and Darien helped me achieve that and more.
I was athletic growing up, but tore my PCL and meniscus in my right knee while I was in high school, and never went in for surgery for the tears. I would go through phases where I would stay active whether I was running, doing yoga or even using free weights at home, but would stop whenever my knee was irritated. I was no longer able to motivate myself, and even though I remained thin, I wasn’t toned. From the get go, Darien gave me exercise that would wouldn’t irritate my knee as much, and pushed me to be the best that I can be.
Now I’m preparing to entire the 2016 — 2017 pageant season, and I could not be more excited. I have Darien by my side, and can’t wait to see how much my body transforms between now and June with his help and guidance!

I love that this gym is two blocks away from my house. I also love that everyone seems super friendly. I especially love Vaughn and Chris M. who have completely motivated me to make sure my workout game is on point! Wanted to get a personal trainer to show me how to do specific workouts, since as a former CrossFitter, I had no idea how to do things other than thrusters, wall balls, and kipping pull ups :) Vaughn did my personal fitness assessment and then he set me up with Chris for my training sessions since he is the director and doesn’t do personal training himself. I’ve been at it for a month now and still super motivated in eating habits and my training schedule. They are the bomb!
In regards to the facilities, the equipment is so much nicer and cleaner than 24 hour fitness. For the most part, I see weights put away way more often than at 24 hour too. Hand sanitizer everywhere! A nurses dream come true.

It’s a nice gym! Especially the personal training! I got the training sessions, and have loved it. Darien and Josh have given me intense, and effective training and can feel myself getting closer to my goals. Definitely recommended!!!’

Clean gym with respectful patrons that re-​rack weights. Wow! I’ve been to school gyms, and many 24 hour fitnesses, and no one re-​racks their weights as well as this place.
Their checkin system is a little clumsy, but I was welcomed by the front desk and only waited a short period of time before a salesman came by to help me with my three-​day trial. Can you whiners just bring your ID with you? Who goes anywhere outside of their home without any ID? It’s like you expect this gym to be a room in your home and everyone to know you. This is a franchise gym and if you don’t make the effort to get to know people, who cares if they wave or smile at you when you walk around. /​rant
There is no towel service, but with all the other gyms charging so much these days, $ 35/​mo doesn’t seem too bad. The place is well-​kept in terms of cleanliness and definitely smell as well. No one wants to work out in a place that smells like a laundry hamper or a locker room, so I’m glad the place is relatively neutral smelling.
I came on a Saturday in the early afternoon and I didn’t need to wait for anything because there were plenty of circuit machines, plenty of pull-​up apparatus’, benches, and weights to go around.
The ceiling lights aren’t blinding and also the ceiling is finished, so it’s relatively nice to check out while bench pressing. Previous 24 hour fitnesses had warehouse ceilings or blinding lights that would really be a drag when doing my sets.
There are also rooms for spin class, dance class, punching bags, stretch rooms, pick-​up basketball, 25m swimming lanes, dry sauna, and hot tub.
Maybe I just have low-​expectations when it comes to gyms, but this place was pretty solid. Definitely not as nice as Equinox though, but at ¹⁄₅ the price I’m not complaining.

Would it kill them to smile? Every time I walk into this City Sport I give them a chance to greet me, smile, or you know give me any kind of customer service. Nope. I’ve been with this gym for over a year now and never once have I been greeted. Sometimes staff at the front desk won’t even look at you when they check you in.
Their classes are mediocre. I’ve taken their yoga and Zumba classes and they aren’t too invigorating.
Whatever, I go to the gym to workout. It’s a nice sized gym, often getting super busy around peak time as all gyms do so get the workout in early! The Coleman and Sunnyvale locations are much better with nicer employees.

The same great City Sports, but I have to agree with the other reviewers that the customer service here is not good.
Plenty of treadmills, plenty of areas to work out, drink machines, even a booth on the side to order drinks but also A LOT of people. Everyone is mostly in their 20s and 30s.
I walked in and they scanned my ID. I’m used to the worker at the other City Sports saying something like «thank you» or «have a good work out» but this worker just scanned and went back on his computer. I wasn’t even sure if my badge worked or not.
At least 2 of the 6 or so sinks didn’t have any soap in them and the water wasn’t turning on. Didn’t see that one old man walking around naked using the drying machine to dry his private part like in every other gym.

The manager is very rude to me and my mom. This is my first time brought my mom to the club and see whether she likes it, and I do like her to join a class afterward (in a rush).
My mom forgot to bring her I. D with her on that day, since she doesn’t speak English, I explained to the manager I will come back and provide my mom’s I. D to their review if there’s a need. (since I am their member, I will be back regardless), but the club member manager said my mom only qualify for one-​time pass and no more «14 day pass» which is listed on my membership benefit under their terms and privacy. I feel this is a very upset experience to my mom as the first time visitor. The answer to a club member’s family member is not professional at all, Further, it also abused my benefit on «VIP Pass for 14 days with or without member».

Can the management please address the rudeness with which employees announce closing messages?
On September 12^th and 13^th 2015, the front desk brunette guy with ear piercings kept on repeating «AGAIN WE WILL BE CLOSING IN …, AGAIN WE WILL BE CLOSING IN …».
With an ending «FINISH YOUR WORKOUT SO WE CAN GO HOME AT AN APPROPRIATE TIME»
This is by far the rudest closing message I’ve heard from any business ever! What makes it worse is the annoyed tone with which it is delivered.

Super cliché but «if I could give no stars, I would». Let me make this as short as possible even though I would LOVE to ramble on about how much I HATE this location. The only nice thing about this gym is the wonderful head manager (Nemo) who was kind enough to give me a 2 week pass as I was transitioning into a new school and a new home.
I have a home membership at the Fremont location (which is FABULOUS all around) and needed a pass before I got my funds all settled and this location was the closest to my new home.
Staff: ridiculously rude, salty, unfriendly, to the point that it’s actually irritating. Obviously I didn’t sign up for a gym to socialize with the employees, but if I say «hi» or «thank you» to the person checking me in and I get no type of response or even eye contact – your customer service sucks. Coming from someone who works in customer service, I understand the job isn’t easy and requires a lot of patience, but we’ve all learned how to brighten up and hide our emotions AT WORK somehow, someway.
Equipment: not bad, but a very limited selection. The cables don’t have many interchangeable bars/​ropes either. The layout of the gym is so crowded too, and not to mention almost EVERYONE in this gym is glued to their damn phones! I understand rest periods but if you’re gonna hog a machine and be on your phone for 5 mins in between each set… –_​_​_​–
Bathrooms/​lockers: women’s restroom was strangely low on seat covers and TP. Go figure. I’m not the type to use gym showers, so I’m not sure how that was.
Overall…just no. I will be signing up for an all club membership only because it’s my best deal/​only option after signing up (can’t transfer home clubs), but best believe I will NEVER be returning to this location ever again.

OH MY GOSH I have so many thoughts after my 7 day trial. If you work here, please don’t red flag me or anything for this! I received a pass for a weeklong trial (score!) from another establishment in the same plaza. I had a wonderful tour followed by a request for my payment info, but hey – I came for a trial! I was looking for a decent pool, showers, and classes, and here’s what I saw after 8+ visits during the mornings, afternoons, and evenings on both weekends and weekdays during August 2015:
THE POOL: I love swimming, but it’s such a hassle finding a decent place to swim! Their pool is heated (a tad too warm for me, but overall nice), and has three divided lanes. Despite having three lanes, there were NEVER less than 6 people in the pool at once. The crowd mostly consists of older parents, occasionally accompanied by their high school aged kids. Everyone loves to do the breast stroke here. This makes it near impossible to do freestyle laps, boo! The area around the pool also tends to get very wet. The glass walls provide great natural lighting, but the gawking kids and other gym folk isn’t the most pleasant sight to see when coming up for air.
CLASSES: I tried yoga and mat pilates. Morning classes are emptier, so I’d definitely choose to go to those as long as my schedule permits! My first day of yoga, the instructor got a flat and the class started 30 minutes late. Someone was cool enough to lead our own warm-​up, an unnamed employee was NOT cool when she barked back at the lady next to me for pointing out how late the class was running. The instructors were okay, I liked my classes back at 24 better, but they got the job done. I wish the group class schedule was posted somewhere in the gym, and I also SUPER wish that the racketball courts (and the loud grunts that come along with the game) weren’t right next to the yoga class. Try meditating while listening to older men grunt super loud!
LOCKER ROOMS: Obvs I only saw the female locker room. Pretty nice on my first walkthrough, but when I actually went to use the showers after swimming, I found that two of them (the larger handicap accessible ones) were not working. This leaves 6 small showers left for everyone in the gym to share. There are small hair dryers, but I found 3 (of 4) that weren’t working on different days. There’s a jacuzzi and a sauna, the jacuzzi was out of service half the times I checked. I’m sure that the swimmers would love one of those cool machines that dries out your swimwear with a few spins! I also only saw toilet seat covers on ONE of the many days I visited.
OTHER: I did like that there are small lockers for keys/​phones next to the vending machines. Speaking of which, drinks are pricey at 2.50−3.50/a drink. There’s a huge cycling room with puzzling heart rate monitors, and the overall cardio/​weights area is huge and I didn’t see too many people waiting around (unless you’re here in the evening – GOOD LUCK). I felt like I had to jump through hoops to get my trial started, and I was questioned every time I came in. My photo was taken on my 2^nd visit, and I almost had to set up a meeting again. Get it together, front desk! Finally, I didn’t realize I was signing up to get a bunch of texts. I received 4 texts during my trial (all at the same time) regarding a sign up special going on. Unfortunately, the texts arrived out of order and it looked absolutely ridiculous. I’m not saying this is a bad gym, they definitely have the basics covered! Just don’t expect anything too fancy, and you’ll be good to go.

No! This review is strictly for the pool. I came here to consider a membership, and was totally miffed by their pool facility.
It’s ok that there are 3 lanes, but it didn’t seem like there were many people that actually «swam» when I was there– more like hopped up and down or did really slow breaststroke. I think there should be a dedicated lane for lap swimming.
There isn’t a clock that is visible from both sides, and no indicator of flags when you are reaching the wall. It simply isn’t a pool to actually swim laps in.
Not to mention that the pool was closed for a day because there was «water on the ground,» and members were complaining:
#1. OF COURSE THERE IS WATER ON THE GROUND, IT’S A POOL. So what if there was a little standing water, get over it.
#2. If this really was a factor, don’t you have a janitorial staff who can mop up the standing water? If you don’t have a cleaning staff who can handle problems like this, I question the cleanliness of your facility.
So glad I didn’t sign up.