AT&T

wish i could give 0 star as other. they tried to steal $ as much as possible, stay away
att offers an iphone trade in while upgrading, which can be done by mail or at stores. this store offers me $ 100 less than the website minimum payment for my excellent iphone (works great, no dropped, and its life was in case.) what if we dont know? they easily make $ 100 by treating customers like stupid people.
i went to the att store at story rd and king, few exits away, and i got an stated offer in their website.
once again, stay away from this att store at 384 n capitol ave, san jose, ca 95 127.

I wish I could give no stars…
I went to the store today in hopes that they would be able to help me with my uverse account. And the sales associate that helped me wasn’t helpful at all!!! Very quick to defend his company without knowing that I have struggled with this issue for almost three weeks and neither AT&T staff on the phone support, or another store or this Indian guy have been able to help me with their dumb uverse bill. They keep jacking the price up every month and can never explain why. Our channels suck. No variety like other cable companies. Our internet sucks as well. We have had tech support «fix» and they blame our electronics when our electrons range from two years old to brand new. Anyways, the Indian sales man not only was trying to get me out of the store quick since I was not bugging to get another plan. He just told me to call the same number that I have been calling which is called retention in which they are very rude with no customer services skills at all! I feel like they just want to give me the run around so I can’t cancel my account. I used to like AT&T that why I have purchased all my cell phones with them for the past 10 years!!! I have had their dumb cable and internet for almost 5 years and they cannot give me a break!!! Now my next months dumb bill has arrived and I am stuck with two bills that have absurd price hikes of $ 40 difference!!! I understand the business aspect but don’t dumb talk me that you are very sorry for someone else’s mistakes that you can’t fix and yet give me another run around so I can end up in debt with you!!! I am a business major grad… I know your games!!! F. Y. I.: this is why you lose customers. The point is not to just to make your commission for the day it’s to keep your customer happy so they will continue doing business with you!!!

this sale rep here does not know anything. location was great when it was cor locations. After they switched over dealer location the service went down. I now go to the next cor location on 2980 E Capitol Expressway San Jose instead. convenience is everything but I rather get better service because even though I feel like it’s closer it’s pointless to not to get my issue resolved after all the waiting.

Great customer service!
i needed to activate my new phone got in and out, quick and good service.

I’m one of those people who really hates dealing with sales people. Right when I came in, an associate came up to me and greeted me right away. I came in for a upgrade to get a new phone and was not only surprised, but impressed with the service that was provided. The associate that helped me was Ryan. He quickly activated my phone and offered me some recommendations for it too because he also had the same phone.
There was also a discount that if I bought the beats pill then I could also get $ 100 off on my phone. The color that I wanted was not at the store and when I was debating on settling for the black one, he made the effort to call around to other stores to track the red beats pill and have it driven to the store for me to pick up whenever I was done with my errands. I did not think they could do that to call around other stores. I was very impressed by that.
Even when I returned to pick up my beats, I had a couple questions with my email syncing and even though he was already late for his lunch, he was kind enough to stay and answer them for me. Again thanks Ryan for the help and the great service.

I am not sure why get only 2 stars on Unilocal as these guys are amazingly helpful. Everytime I go there for something, they always take care of it.

The employee was polite but none of them want to take care of us. we were there for twenty minutes waiting on the guy who talked to us in the beginning while three other employees stood around and did nothing. when we asked if any of them could help us they told us to wait for the guy. I would have understood if there was a huge line but we and one other customer were the only ones in store…

If I could give 0 stars to this store, I would. I haven’t written a Unilocal review in over a year, but my experience tonight was motivation enough.
Let me preface this by saying that I was wrong, because I got to the store at 9:04 p.m. and when I walked up, I saw that they close at 9 p.m. (I would have gotten there sooner, but stupid slow-​driving people kept getting in my way!). However, there were three employees inside along with two customers, and I could clearly see them all through the glass storefront. If I could see them, they could see me, right? Then why did all three employees deliberately avoid making eye contact with me? Yes, I was going to try to charm my way into the store because I have a flight to catch in the morning and REALLY wanted to add a data plan to my phone before my departure, but once I saw their reactions, I knew that wasn’t happening.
So, I moved on to Plan B, which was: Catch someone’s attention and ask if any other stores stayed open later. I moved into the employees’ sight lines and waved; they continued to ignore me. Defeated, I started walking to my car, but then I got pissed and turned back. I knocked on the door and saw the employees all look at each other and say a few words, presumably trying to figure out who would deign him/​herself to come speak to me.
The designated spokesperson came to the door and said, «We’re closed.» To which I replied, «Yes, I understand that, but can you tell me if there’s another location that is open later?» And she said, «There’s no one else… we stay open the latest of all the AT&T stores.» Something told me that was bull, based on the way I was being treated and the fact that she seemed to just be trying to get rid of me, but I said «Thank you» (albeit curtly), and went home.
Of course, I get home and check the AT&T store locator, and what do you know? The Valley Fair location is open until 9:30!!! And I could totally have made it there, if not for their avoidance tactics.
So, a big EFF YOU with both middle fingers up to this AT&T location. People shouldn’t be in customer service if they’re not willing to properly serve customers. I understand that the customer is not always right, but a potential customer should never be ignored. I will never darken their doorway (or cast a shadow on their storefront) again.

Sell! Sell! Sell! That’s all that they want to do! They make sure that they convince you to buy something in between you navigating their seriously lame plans.
This part of my review is for the AT&T policy of non affordable price on an I-​Phone if you’re still under contract! You have to shell out $ 600+ if you want to upgrade to an I-​Phone so bad. Recession people-don’t you think that you’d be better off allowing people to buy an I-​phone even when they’re still in contract? You will sell more of THAT phone! I say that’s L-​A-​M-​E.

We bought our Blackberry here. The person that we got was the most knowledgeable in the brand so that helped, especially since we’ve never used a Blackberry before.
Since that was such a positive experience, I went there when my Blackberry conked out about a year plus after buying it. The screen went all white with a wording on there saying I need to reset it.
As soon as I walked in the door, my heart sank coz the person that I dealt with before wasn’t there. The kid who tried to help me out seems to have no clue about Blackberry and I soon found out that I know more about the problem than he or his colleagues did. He just said that there’s nothing they can do and that I have to get a new phone. Since my contract is still not up yet, it would be really expensive to get a new phone from there. I asked him if it’s better for me to call AT&T customer service and he said no.
So I left and decided to just get another Blackberry online. I got one unlocked and accidentally downloaded the wrong o/​s application so manage to get the screen freeze again, this time with a different message. At this time, I called AT&T and asked them what to do, they then forwarded me to a Blackberry rep but I was at my wits end by this time and my husband took over. He with the Blackberry rep managed to fix my phone, then he asked them about my old phone and guess what, they fixed that too.
The moral of the story, do not come to this store if there is something wrong with your phone, just call AT&T customer service. BTW, I also bought a Go phone recently but just did it online. It’s just easier that way.

Went here to buy yet another Bluetooth headset!(Jawbone for driving and loud places, Motorola H12 for everywhere else)! The employees are super-​fast when it comes to greeting a potential sale, but super-​slow in the head. They were all like, «You know your mom has a 50% discount on accessories since she works for the Post Office, right?» And when I told them to apply the discount, they didn’t know why I should get 50% off. Damn. Oh well, I still got my Jawbone for less than $ 65!

Man… forget this place! I’m better off going next door to Subway and buying a cell phone from the sandwich makers!
Here’s why:
— Limited phones! Mostly «free phones» on display and they’re all in beat up condition. Did the neighborhood dog chew on them?
— All the high end phones such as the 8525 was ‘boxed up” and not available to showcase. The sales rep didn’t try to sell me the phone. He kept pitching the, «well we can sell you the phone but if you don’t like it you have 30 days to return it.» That’s not the point you idiot! Display your products so the customer (like me) can analyze it and decide if its going to be perfect fit! If have questions, so obviously you guys won’t have any answers!
— Ghetto by definition! I mean… come on… who wheels and deals at an AT&T store? This ain’t the flea market! Dirty floors… hmmm… maybe because these guys are busy «macking» on the customers? Sales rep appeared to seniors in high school with the males wearing their jeans to their ankle waists. Nice representation of the business, kids!
— I knew more about their products and services than the kid that tried to help me. Gosh! Study your company protocol and procedures. A major customer service revamp is needed here. Lying and making up services is not going to get you the commission needed for your PS3.
I wasted about a half hour with these kids. So I left and ventured off to the one in McCarthy Ranch in Milpitas. This San Jose location can kiss my ass!

The sales staff here were very nice, polite, and helpful. I recently purchased at cell phone here, AT&T 8525 which I love, and spent a ton of money and they treated me really well and helped me set it up. I recommend this store and will definitely come back!