AT&T

The people who work at this location suck. The employees are unproffesional, inatentive and careless. They give you attitude when they dont know how to answer a question they are unfamiliar with. This location is convenient to where I live and work which is why I come here, but I wish I was able to do what I need to get done with my account online so I dont have to deal with the young jack asses who work at this location.

From my past two visits, this place has been great. Super friendly and quick to assist! Very helpful and clear unlike some other carriers I’ve been with. David and Vinh are awesome! There’s never a wait when I come here! Definitely my new spot to come in if I ever have a problem with my phone!

Online order, pick up. Great fast service!
Thanks Bryant & the store Manager for your help.

this A T & T is micro small. spotted a pay kiosk way inside. was able to do my monthly payment.
phone sales, etc. the main focus here
note: not all A T & T have pay kiosks now, gotta look…

Scam artists at there finest. Please don’t use at&t they charge for everything even when they recommend it. I will no longer be raped by this heartless crap company. It’s time for a new cell phone company. I can’t believe they get away with robbing people everyday.

I actually used to hate going here because it took forever to get help and on top of that customer service was mediocre. But today I needed a new nano simcard because I broke my old one. All I know from that point when that happened is that I am going to be in the AT&T store for 3 hours for something simple. But I wasn’t. Guy named Nam was very helpful, friendly and quick with helping me. Honestly, this is probably the best visit I’ve ever had in any AT&T store. ⁵⁄₅

No muss, no fuss. Typically my experiences at retail phone stores are drawn out, difficult and tedious. This experience was easy, fast and a friendly scenario. The staff were friendly and my specialist was helpful changing my account, checking credit quickly, making friendly suggestions and getting me back to my busy schedule. I personally couldn’t have asked for more. Thank you

My family came in with a complicated request on our account and Melanie was very helpful trying to find the best option for us! We didn’t always understand each option immediately but she took the time to explain again in a different way. She took the time to show us all of the options we would have and saved us money from the plan we initially thought we wanted.

Bad service. A few days back, I came to fix a problem with one of the phone on my line. Then again, I came at 10:00 am to resolve a another issue with another phone. There seems to be a fraudulent activities, so I was told to call AT&T customer service over the phone. I made the call after going home only to have the representative tell me that I will need to go back to the store to resolve this. This was an extremely big waste of time for me. In addition, the employee had a very bad attitude and was very rude. I asked for this to be done as soon as possible., and her response is for me to not rush her.

Really helpful with costumer service

What happened here? There was a time when I dreaded coming here, their customer service used to be everything but that. Today I stopped by for a quick upgrade, I was approached right away by Lawrence. He introduced himself and a new employee that was going to be shadowing him while he assisted me. He offered to show me available packages that may lower my monthly bill, he was thorough and explained everything in detail, all with a very comforting approach.
Smooth, patient and VERY Helpful. I was very impressed and now wouldn’t think twice about coming back to this location.
Clone Lawrence and you’ll have a great team servicing this location.

Was in and out in a flash. My customer service rep was knowledgable, friendly, and efficient.

We were planning to go to great malls ATT, because we’ve had bad experiences here, but due to time constraints we ended up coming to this store.
To our surprise the service was pretty good. We walked in, and they took our name on their tablets and within 5 minutes we had a rep, David help us. There was a decent crowd at the store, but luckily we didn’t have to wait at all. They have a nice setup there. I would give David an 8.5÷10. He wasn’t the perfect representative due to one issue, but overall he helped a lot and was nice. We initially came for phone upgrades, but we also took care of a few other things which was helpful.
One big complaint I have thought is a representative by the name JIMMY. HE WAS SO RUDE. Basically we were sitting at one of the tables. Our rep David went to the back real quick, but all of our paperwork and stuff was still on that table and we were obviously still sitting there. So Jimmy literally ignores us and our stuff, and pushes it to the side and brings his customers there. The way he was talking to them (an older couple) seemed rude too. It was ridiculous. He didn’t say excuse me or even acknowledge us. So unprofessional and mean. I made sure to look at his name tag lickily.
Besides that, we had a good experience this time.

return the device after 2 days of service with paying off amount that have been charged to account due to 2 days trial of service. period. Everything seems pretty easy though. Nice, BUT HOLD ON, 6 months later, i have been chasing by Debt collection agency who criticize me that you have to pay late termination fee for At&T becuz of your cancellation fee. WTF. i called AT&T service Agent, named Robert: asked me if i still kept the receipt of device returning, if not, you have to pay the whole bill. Period. very terrible experience with AT&T. good bye. ATT = Absolutely Terrible Telecom Company.

Negative Five (–5) STAR WORST AT&T STORE!!! went to this store 3 days ago trying to purchase an iphone 6 plus. first had to pay my acct bal and first BIG mistake made by this incompetent salesperson CARLOS was to put the payment on the wrong acct which he has no idea of undoing this wrong transaction. St_p!d!!!
thus we are unable to buy the iphone if my acct. balance remains unpaid. after 2hrs waiting, still he is unable to solve the problem. supposedly «manager michael» comes in to the picture unable to do anything too and asks us to just wait some more. it was 3hrs still to store closing but we had to go somewhere so i ask carlos to text me if and when they are able to correct the transaction, ASAP. 30mins to closing, got no txt/​call from at&t. called the store and they tell me that it would be fix the next day, ask them to call me when its fix. next day 4pm still no txt or call from at&t. called the store and carlos tells me it can’t be fix cost it’s a sunday. ok accepted his lame excuse and again ask him to call me asap when transaction is corrected. monday 4pm, still no call from at&t!!! called the store and carlos wasn’t in, and spoke with ARROGANT DISRESPECTFUL — Michael Zamora — and he said that it would take SEVERAL DAYS TO FIX THE WRONG TRANSACTION WHICH THEIR SALESPERSON CARLOS HAS STUPIDLY DONE… RIDICULOUSLY UNACCEPTABLE MICHAEL ZAMORA!

Big thank you to Jose and his manager Mike for helping correct an issue caused by the AT&T «authorized retailer» in the Eastridge Mall across the street (See my review of the Eastridge store).
Mike was a big help, trying to call and straighten things out, but the other store didn’t answer the phone.
Took some time but Jose and Mike got my mom’s account restored to original before the fiasco with the Eastridge store.
Word of advice. Make sure any store you go to is an AT&T corporate store, not an authorized dealer.

Larger selection of phones than other places. Come see Rene! He was quick and efficient. Never tried to up sell us on any plans or other phones. Got us exactly what we needed without any hassles and was even able to block data on a phone that we’re only using for calls and messaging. Highly recommend him!
Thanks, Rene!!!

I get here 10 minutes before they close and the doors are locked! I see a service representative still helping a customer, he sees me and shakes his head. I then point to my watch and he then ignores me.
All I wanted to do was have all my data and settings erased on my old phone. I see why this place gets only 2 stars overall on Unilocal

My sister and I went to this AT&T location because she spoke to a representative here about buying an iPhone we were going to give our mom as a present, since my upgrade isn’t any time soon, and hers was due for one.
We got to this location and they were REALLY busy, but one of their representatives quickly took down her name and we waited till it was her turn. Wait wasn’t that long and we were out of there within 20 minutes.
No bad experience in the store whatsoever…
I’m only giving this place two stars because my sister was over charged almost a hundred dollars more on her next bill. Apparently the representative (Too bad we didn’t catch her name), changed her data plan without tell her in store, and with that came the extra fees on the next billing cycle. In my opinion that’s unacceptable and unprofessional to not let your loyal customers know ahead time on what fees and changes may occur! With that said, I’d check my bill carefully if you ever decide to come to this location for an upgrade!

This place rubs me the wrong way. Do all AT&T’s have «appointment iPads» like the Apple Store now? It’s like the new age DMV
Came here to activate my mom’s new iPhone and transfer her dumbphone contacts. The guy was okay but kind of hard to understand as he kept «swallowing his words» as says mom.
I’m just not a fan of this store and AT&T in general. Online account management sucks, store is too orange and I hate you. Glad i switched to Sprint last year so I don’t have to deal w/​any of that stuff personally