AT&T

I have been to this location. I transferred from a T-​Mobile windows phone to an iPhone 5. They were not able to transfer personal photos yet kept the phone. I have communicated with their team and asked for my photos. They still have yet to respond accordingly.

It’s like everytime I’m here, I would always see David (a worker) and he is super nice. Well actually everyone is, but since I spoke to him more, and had seen him more often, so not sure about other people. I’m pretty sure that they are all nice also, based on seeing the smile on their face and their customers face as well.

I haven’t been in a phone store in years. To be honest, I didn’t even know that people went to phone stores anymore. Haha I thought everyone just goes to apple or Amazon… but apparently I was wrong. The store was packed but I still got helped right away and Adrianna was awesome. She helped me with everything I needed and wasn’t pushy about me buying stuff I didn’t need. She helped me transfer my contacts over and taught me how to transfer everything else when I got home. The whole trip was like twenty mins and I got a new phone, changed plans and transferred data from old to new phone. And when we were done, Adrianna walked me out and opened the door for me. I would definitely come back here for my next phone!

This has nothing to do with this att store. I have just switched from t mobile to att service and I have not been able to get the rewards they offered me for switching. They have given me about 15 numbers to call and none of them can help me. They just keep transferring me everywhere. I’m very frustrated and upset and I’m about to give up which is what they want me to do. Thanks att

Walked in here, no greeting. No hey bruh you gotta jot down your info so we can help you. I was looking at a 40 dollars iphone 6 case but no help was offered or assurance of help for the initial 10 minutes that I was there. I guess I did not look the part and they do not want my money.

Really helpful with customer service

When you walk in there and nobody assist to you and then you’re waiting for about 10 minutes, then your ask you do you need help ! Everybody’s in the break room as they open the door you could hear screaming and shouting about there… I’m here asking for help and basically they want to brush me off somewhere else. Instead of trying to help and resolve my phone issue. I was persistent for him to help me do an insurance claim at that point he figured out I wasn’t going anywhere without him helping me. Only reason why I stayed was because this is the closest one to my home I think I’ll Drive a little further to get better customer service

Last week I broke my phone and attempted to replace it with my new. When I tried to download my contact I locked myself out of my SIM card so I rushed over to the store and asked for help. I was helped by Dee who told me unfortunately there as nothing they could do with that SIM card. I felt my heart drop. Then she went to the back and came out with a new one and it was good as new! Not only that she asked if we had watched a new show coming out. I mentioned I was watching TV all day while she was trying to fix my SIM. When I mentioned to her I only had standard television she was so sweet to print out all their UVerse packages that were all in my price range. Overall Dee was so great, Id come back here again the customer service I received was exceptional!

WOW! Service here is absolutely HORRENDOUS!
I came here with my husband to purchase an IPhone for my son. And it nearly hurt to spend my money.
Talk about people hating thier job.
Most of the employees we encountered/​passed seemed less than eager to help abybody.
Dee is a rude, miserable BLEEEEP! She was forced to help us, but made every effort to pass us off. This girl couldn’t crack a smile to save her job or make a buck.
Randy, although he starts off a little cold, eventually warms up and gets the job done. But nothing noteworthy.
Customer service overall is mediocre at best. With the exception of Alex.
Although Alex didn’t help us personally, I did observe him in action.
Alex is everything a customer (and a company) could ask for in a service representative. He is attentive, pro active, observant, friendly and helpful, all while keeping a consistent, genuine smile on his face.
5 stars for Alex.
If you have to come here, and I recommend you DON’T, request assistance from Alex you can’t go wrong!

Went in to activate a phone and got stuck with some hateful girl named Dee. She was just that, a Total D. A completely hateful woman with a personality to match a Rock. She was short and rude and rolling her eyes like my being there was an inconvenience to her. Never going back again.

Honesty worst customer service ever. They’re rude and they juggle two customers at once, you can’t even tell who they’re talking to. They give attitude just because their internet is slow.

I will never use AT & T again. I have been on hold for 45 minutes listening to piano music. Their tech was supposed to be here 5 days ago to repair our landline, and no one has showed up. On the website we are listed as «Top Priority «. I would hate to see what low priority is like. FIND ANOTHER COMPANY. AT&T are dreadful.

Poor customer services; I was inside with my family trying to get a new iphone but no one was helping. There were plenty of personnel but majority of them seems to be busy exchanging numbers and cracking jokes.

Took my son to buy a new phone. The sales was very helpful and patient with my 13 yr olds questions. Thanks Gloria!

When I come to you for your help on what plan is best for me based on the fact that I am paying too much monthly, don’t disregard everything I just said and try to sell me a iPhone 6.

Horrible experience at this store… first off, the employees are dishonest, will outright lie to your face. They come off as amateur used car salesmen and think they’re real slick. I beg to differ.
Had an issue with a defective phone, the screen went bad on it. I wanted to come in and do a simple exchange for same phone. Checked the AT&T online inventory system and called ahead, confirmed the phone was in stock. Great.
Get to the store and am greeted by the usual swarm of vultures scrounging for fresh meat. As soon as I said the word «exchange», total attitude change, suddenly condescending and even a bit hostile. They looked at my defective phone and told me it was fine, nothing was wrong with it. I told them, yes, there is something wrong — let’s compare it to your display model, I’ll show you. Walked over with a salesman to the display, compares and it was pretty obvious that something was wrong with the screen on my phone. Salesman disagreed, actually had the nerve to say that their own display model was broken, and that my phone was the good one. What? lol… Gave me some BS about how their demo model was on all day, that’s why the screen looked brighter, lol. After 10 minutes of arguing and more ridiculousness, he agreed to give me an exchange…
Guy goes to back and tells me oops, they just happen to be out of stock. Lies! Told him I looked online, says the phone is in stock and even ready for immediate in store pickup. A manager piped in that it was incorrect, the online inventory system shows phones that are on the way, but not actually in the store yet. Lol, more BS… told them that I also called and was told they were in stock… just kind of shrugged and walked away.
At that point, I just played along and asked them if they could find another store that had stock and call them for me. Guy calls, says they have them in stock at some other store. Asked him if he gave them my name and to put one aside for me? No… they don’t do that he says. Of course they do. I just left after that, got absolutely nowhere and wasted my time. Not once did anyone ever apologize or even say goodbye on my way out.
Here’s the real story: All these stores care about is signing up people on new contracts — that’s it. They HATE to do exchanges (even on defective items) because it takes a phone out of their inventory, which means one less contract they can sell that day. Even though they’re obligated to do exchanges, it’s like pulling teeth, they will take any opportunity to weasel out.
Needless to say, I’m done with AT&T… They lost a 10 year customer, way to go. :/

Jimmy, the Assistant Manager assisted me in getting a new iPhone 5s.
He was friendly, fast and efficient. I’d definitely return to this location over some of the other stores I’ve been to in the past.

I’ve came in here three times now and made an appointment through att 2 out of the 3 times and both times they didn’t seem to care that I had one but I was helped pretty quickly.
The first time I went. I came in because there were fradulent activities going on with my cell. My phone got stolen and were charged international calls. The guy said he took care of it and it won’t show in your statement. So I was fine with that. However, it did show in my statement and I had to contact customer care to get that fixed. ANNOYED.
The second time I went, the associate told me about the new mobile shared plan and it seems enticing however, when I asked her questions about it and it seems basic questions she didn’t know the answers to it. So I was a little confused and she didn’t bother asking some of her co workers for help in answering the question I had that stumped her. I came in originally to activate my phone and she did just that. Which was fine but customer service was not great.
The third time I went, I wanted to switch plans to the $ 160 for 10gb and 4 lines. The guy helped me went on his computer and switch me over and that was it. He didn’t go over anything with me or bother telling me what I will see in my next statement. I didn’t feel like he cared. I was like that’s it? and he said that’s it. I came out of the store feeling uncomfortable like I knew something will show up in my bill of another charge something I wasn’t unaware of. I didn’t feel like I was helped 100% full customer service. It felt half assed. I didn’t really appreciate it. And of course there was a charge on my bill i was unaware of.
Overall, I felt like I wasted my time visiting this store. Customer service is lacking and it doesn’t help that this is located in an ethnic plaza with small parking space. So when we parked our car in the parking lot a guy opens his door and hits our car with no sense of endearment! Beware.

when you are a new customer and you call AT&T customer service they do answer so quickly. beautiful!
After you become a customer. WOW! WAIT! it is CRAZY! you end up talking to bunch of recording answering machines. I spend more than 1 hour trying to talk to a human with not luck until an hour.
if i knew, after i become a customer, you have to go trough hell, i will never sign for a service.
Answering machines who keep you for more that 20 minutes with not where to go is very inappropriate, unprofessional and make a customer cancel service and make us feel, our time is not valuable.
Yes! you can lose your business because of your freaking answering machines.
I have to rate you with one star but i did not wanted to even give you one. so do not feel lucky with the one i gave you.

I have been so disappointed at AT&T, this store helped us out during the time i was looking into changing my cable/​bundle service. I was fed up with COMCASTs charges so we went in and got quoted and was promised a bundle for a much lesser monthly payment and with all the trimmings.
After spending at least a good 2.5 hours or more in their store, they could not seem to transfer my home phone to the bundle. So they offered me this wireless home service, they said that once the U-​VERSE comes in this wireless home phone will be rolled over to the U-​VERSE bundle. i agreed of course. So they made me pay for this wireless modem for like i think $ 76 dollar no phone just that… i had to buy the phone at bestbuy and use my credit on that one.
after a week of waiting an AT&T service technician came to our place. He said he could not install the U-​VERSE, and he would have to re-​schedule. Re-​scheduled after 2 weeks, with another technician, more senior than him, they both said it’s not possible and will have to call in the «SENIOR» technician. After a week the senior technician finally admitted that it cannot be done, and AT&T IN STORY ROAD should never have even offered the services to us because their panel cannot reach our apartment/​unit!!!
They said i wouldn’t be charged for anything because the U-​VERSE is not available. After a month i received a collection notice from a third party stating i owe money to AT&T MOBILITY!!! the phone that they said would be and will be part of my U-​VERSE BUNDLE was actually a single account… that i will have to pay to get it running and installed. i tried to work out the charges with the ATT customer service over the phone and in their store… i was just given the run around and I WAS LIED TO, I WAS PLAYED… I WAS CHEATED… ROBBED AND MANIPULATED to a service I DID NOT WANT!!!
be very careful and be wary of what they offer you… they seem to give you the moon and the stars just for you to sign up… but once you get hooked and signed on that dotted line… YOUR LIFE WILL BE SCREWED!!!
I was never able to resolve the issue with ATT… I SPOKE WITH 13 PEOPLE!!! ONLY TO GO BACK TO WHERE I STARTED AND BACK IN HELL!!! WITH THESE PEOPLE!!! THEY ARE THE BIGGEST LIARS I HAVE EVER ENCOUNTERED AND THE WORST I MEAN IF THERE IS ONE MORE WORD TO DESCRIBE WHAT KIND OF CUSTOMER SERVICE ATT HAS TO OFFER… IT’S WORST THAN A POOP!!! IT’S ROTTEN AND PEOPLE THERE ARE RUDE…
YOU HEAR ME MICHAEL DAIDRICH FROM BOYSEN, IDAHO, DANIELLA MUTIECH, MARIE FROM U-​VERSE, JENNIFER HUMPHREY, JENNIFER FROM COLLECTION DEPARTMENT, KAREN REID FROM ACCOUNTS, A SIMONA MARTINEZ WHO CLAIMS TO BE AN ACCOUNTS MANAGER, ANOTHER MICHAEL FROM THE ATT MOBILITY… YOU ARE ALL MONSTERS!!! THE THREE SALES PEOPLE AT THE ATT SAN JOSE!!! YOU ARE LIARS!!! I THINK THE NAMES ARE EDGAR!!!
ONE STAR IS BEING GENEROUS!!! WHAT A F… UP BUSINESS!!!1