All Nippon Airways

ANA is a well-​deserved Skytrax 5 star airline. The entire process was truly world class! During booking, seat selection was complimentary. With a complete profile, online check-​in was automatic, 24 hours prior to departure.
Ground staff were welcoming and cordial immediately stepping into the ANA counter. Check-​in agent was very thorough as it relates to steps to the process. Check-​in and security lines were almost non-​existent.
Boarding process at SJC was quick, cordial and very professional, in a true Japanese manner.
ANA used a 1 year-​old Boeing 787 Dreamliner to fly into Narita. The plane was spotless and very comfortable. In-​flight entertainment in Economy was excellent.
Cabin crew was very talented and pleasing to the eyes, definitely an enjoyment. 2 light meals were provided on the 11 hour flight with ample complimentary snacks at the back of the plane.
With the 3 class 787, each row of Economy seats 9 with traditional reclining seats, a fabric foot rest, and in-​seat USB charger!

Excellent customer service. My check-​in was a breeze! It’s cute how everyone has a name tag in English with Japanese katakana.