Aaron’s Septic Tank Service

Long Story short, The gentlemen (I use that term sparingly) that calls you back after you call their answering service is the owner (I guess) and he has a short temper, and no respect for the customer. I inquired about why my tank was already full after it was pumped 6 days earlier (I should have been leaning over the shoulder of the guy pumping the tank) and he said it was normal for a family of two to fill the tank back up with water. I said that we couldn’t have possibly used that much water (1200 gallons), and a plumber that came out to fix a different problem was shocked too. My clothes washer is hooked up and drains via a dry well so that couldn’t have cause the tank to fill so quickly. So I said maybe the driver didn’t pump the tank all the way, the owner became angry and started calling me an idiot & that I didn’t know anything about septic tanks. He repeatedly called me an idiot while getting more hostile, and he eventually hung-​up on me while using the word a$$-hole. Needless to say, I will never use this jack-​a$$ again, and I recommend you don’t either. The owner has no customer service skills and doesn’t deserve your business. I implore you to use a different service even if it’s more expensive because you will be happier in the end. I think I know why he doesn’t pump the liquid completely out of your septic tank. Think about it, the more liquid in the truck the less money he makes because he has to keep emptying the truck, and that takes time. I believe he is trying to fit more jobs in per truck by not pumping your tank completely out. That way he can pump more tanks per truck and in the end make more $$$$ per day.

Excellent work. Knowledgeable folks, I would definitely use them again. Added benefit… they reminded my setup even though they last came here ~4 years ago.

We’ve used Aaron’s for septic tank maintenance since purchasing our home back in 1996. Mike and his crew are courteous, professional and knowledgeable and they’ve always charged us a fair price. Upon placing a call for service, Mike will call back promptly and take the time to understand the need, explain the service and provide referrals for work Aaron’s does not do. We’ve used those referrals for related work and have never been disappointed in the quality of the work done by Aaron’s or the referrals. Once scheduled, the Technician has arrived promptly and «taken care of business» without any hitches.
In short, I highly recommend Aaron’s for septic service.

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My husband dug up dirt, exposed the tank and lifted the lid so they could get in and get out. THEN, they didn’t put the lid back down. We called, asked them to and they refused to do it because they said we lifted it (after they told us to). Unbelievable — argumentative and not customer oriented. Glad we don’t have to deal with this group on a regular basis. Would NOT ever recommend.

As much as I hate having my septic tank pumped,(smell, inconvience, and cost) Aaron’s does make it an easy painless process.
We have used them in the past, and we needed them again today. It was not an emergency, our kitchen sink was «gluging» every time we flushed or took a shower so we knew it was time. Spoke to Mike on the phone, and we set the appointment for today betwwen 8:30 and 10:00 am. Being in rural San Mateo county (La Honda), we are used to all services either being late or a no show. Aaron’s however arrived right at 9:00, and out by 9:45!
The driver was great, did his job (yuck!) and had a friendly attitude. I recommend Aaron’s septic tank service, but heads up, they do NOT accept credit cards, only cash or check.

Mike was more helpful and knowledgeable than anyone else I have worked with. He explained how my septic system works and what I needed and did not try to up sell me or gouge me for tons of money. He helped isolate my problem quickly and inspired confidence
If you make one call, make sure it is to Aaron’s septic, you will not regret it!

Needed a septic tank located and serviced for a home sale that was closing escrow in a few days. Called Aaron’s Septic Tank Service, left a message and Mike returned my call almost immediately. He arrived at the job site as promised, did his work, charged a fair price and I couldn’t be more pleased.
This is a terrific company and I will call again when I need their service.

Among the three septic service companies I talked with, Aaron’s general manager is the only one who didn’t give me itemized break-​down of cost. The other companies all talked about the labor cost to find and dig up the septic tank. I had no idea where the septic tank is then and how much labor might be involved. I was worried that the finding and digging part may end up to be insanely expensive if it is charged by hour. When I asked Aaron’s general manager, he instead gave a single numbered quote which is actually higher than the sum of the itemized quotes given by the competitors if not accounting for the possible extended service needed. I asked whether the quote covers all cost at least twice and the Aaron’s manager confirmed each time, at least I was led to believe that he confirmed. When I asked for written confirmation, he said that he couldn’t’t provide me anything then since he was going out town. That was a bad hint I should have picked up. However, at that time I was glad that the cost was at least capped, so I gave the business to Aaron’s.
After the service was completed I was shocked to learn that Aaron’s also charges by hour. The final cost ended up to be 50 to 100 more than the competitors’ (I estimated based on the quotes from competitors’ and the fact that no finding if digging was actually involved.). When I called the general manager to argue, this time he made it extremely clear that Aaron’s always charge by hour.
I gave a rating of 2 instead of 1 since the worker who were sent to the site was actually a quite fine kid. He improvised a tool when his tool was too short to reach.
However, the overall experience dealing with Aaron’s was unsatisfactory.

We bought a house in Woodside three and a half years ago. I could not find the report on the septic tank, called Aaron’s and got a completely honest answer which was: If the tank was inspected three and a half years ago it was almost certainly cleaned at that point and you would not need another service for at least six months. He could have bamboozled me. He did just the opposite. And I will call him in six months.

Very helpful company. Called before arrival. Arrived on time, did professional job, friendly and courteous. Better price than competition. Thank you.

Hired Aaron’s twice this month for septic tank pumping and inspection for two homes in Los Gatos. Good service and a square deal. Recommended.