Hilton Los Angeles/San Gabriel Hotel

Definitely love how it’s in the middle of everything. Only downside was when I checked in, the carpet was clean, but the chemical smell was very strong.
It probably didn’t go away until a couple hours later. Also another thing was the sheets on one bed had blood and stains, but luckily I booked a room with two beds.

I checked out of the hotel today after staying there for 5 days with my family. Everyone that worked at the hotel was so kind and they really went above and beyond to make our trip nice. Annie was our amazing waiter every morning for Breakfast and she was SO kind. I wish I would have got to give her a hug before I left for being so kind to my family and I. The breakfast is on point and the customer service is great. The owner was extremely helpful with giving directions and telling places to go! Such a kind guy! There is plenty of food in the area, lots of shops to explore… as long as your willing to try new kinds of foods! The language barrier was the hardest part but other than that we enjoyed out stay. Thanks for being SO kind to the Kimble family, we really appreciate it!

I attended a business expo a couple weeks ago. The event was quite large so I’m assuming that’s the reason why there was more staff, especially in the restrooms! It was much cleaner this time and also pretty pleasant smelling. Staff was very nice and accommodating especially with helping me get change.
*Definitely always bring a jacket if you’re attending an event at this venue.*

Clean and spacious rooms. Smiles from all staff that we passed by. I had bought the reservations from Priceline. I later found out that Priceline mislead me to believe they have free parking ($ 5 a night). At the end, they didn’t charge me for it. I also like the fact that I can go straight to my room from parking instead of passing by the front every time. It saves a lot of time.

Not often I consider rating a location, but I filmed a Wedding at this location on 5÷15÷16. Beautiful exterior and interior places for photo sessions. From a vendor’s point of view, I didn’t have any issues that the staff was not able to assist me with.
I must let you know that they are very strict about times, but when you hosting as many events as I saw they where doing I totally understand.
Location was very clean, staff friendly and helpful.
This is the first hotel I have been to, where I felt I would want to come back as a guest and refer my brides to host their event at this location.
Two thumbs up!

MOST amazing experience ever! Thank you to all the awesome staff members at the San Gabriel Hilton! Shoutout to the people what worked that Saturday, May 7, 2016 (special thank you to the security guy ‘Jack’ who walked up to hand us our toothbrushes :) You are all very accommodating to our needs and requests! I am soooo amazed by my experience that I will book it again for future events! :)
I was born and raised in the SGV, so I’ve never had to book a room in the area before. Well, it just so happened that I was throwing my best friend a bridal shower and was thinking of a place to hold the event. She is from San Diego and I wanted her to enjoy her time around my hometown (Plus, a majority of our friends live in the area as well). So I decided to book a room for her at the Hilton. It was THE perfect location! It was walking distance to various markets, restaurants, and boba shops. I absolutely love how convenient it is for us to walk around and it is a very safe neighborhood.
On the day of the bridal shower, I called early in the morning to see if there was any way that I could check in earlier (per confirmation email, check in was at 3pm). The friendly staff on the phone said that it just so happen that there will be a room available around 11am, but they would have to service it first. I still had a lot of errands to run, but I was glad to hear about the early check-​in upon request. A few hours later, my other buddies and I checked into the hotel to decorate the room for the bride. We had everything prepped beforehand (streamers, pom pom, signage), but we forgot the tape and scissors! I had two options at that point: Drive 10 minutes to the closest Dollar Tree store or ask the receptionist. To my surprise, the receptionist was sooooo nice that she lend us a roll of tape and scissors! :) That saved me a quite a trip since I was on a time crunch before the bride arrives.
So one of the surprises that we compiled for the bride was a video message and I had saved it onto my flash drive to be played at the beginning of the shower. For some reason, I had assumed that one of the other bridesmaids was going to bring her laptop. BOY was I in a panic when I found out that she only brought her tablet. I was not sure what to do at that point because the bride was already waiting in the lobby for close to an hour now. So I decided to call the receptionist again and they told me that the TV in the room was a SMART TV and it can play any usb file as long as you can plug it in. I was like Whaaaaaaat? Here I was thinking that I might just need to run home and grab my laptop. but I was completely shocked that this place is sooo updated with their technology! SMART TV? WOW-​weeee! You guys are a complete LIFE saver! So I plugged in my USB into the TV and the video played like a CHARM!
The room was very beautiful, clean, and model. IT was worth every penny!

Lovely facilities. Welcoming staff that reminded me of my Asian relatives: The dining room manager insisted that I have blueberries because they «are good for your health.» He actually pulled out the bin from the breakfast buffet and scooped them on my plate.
It was awesome! Being in a swanky dining room and yet feeling like I was a guest in someone’s home. He later placed a croissant as a «treat because they taste so good to eat!» The only negative is the darn LA traffic made getting back and forth from Santa Monica difficult. But if you have business (or lucky enough to be in LA on leisure), you have to try this Hilton!
The prices for food and nights were spot-​on too. It’s not a value brand, but this hotel gives great value for your dollars.

I felt safe in the area — area had a lot of Asian stores (bakeries, restaurants, etc). You can walk to a number of them easily. The hotel was clean and quiet. Rates were reasonable. The hotel looks very updated and nice inside and out. ATM machine in the lobby. WIFI available (no charge that I remember). There aren’t any laundry machines available for use though. You can send laundry out for hefty prices though. Heated pool and gym available for use (although I can’t rate them because I didn’t use them).
My friend and I stayed here and drove to the Pasadena Convention Center (Quiltcon) and it took no more than 15 – 20 minutes and was an easy drive to make. I would definitely stay here again.

We had an appointment with our dog’s eye specialist in Pasadena on late Friday afternoon (March 11) and the weather was horrible. It was too bad to drive the 3 hours back to Kern County, so we wanted to find a Hilton property that would take us and our 2 border collie mixes in the Pasadena area. For those that frequent Hilton properties, you know very few take dogs and even fewer take dogs that weigh 35 lbs and 60 lbs. We were very pleased to find this property.
Check in was done as we drove to the doctor’s office via the Hilton mobile application. We requested a mobile/​digital key. This sends the hotel key to your phone. It works the elevator, room lock and any other places you would need a key to access. As we pulled into Eye Care for Animals Pasadena my phone told me our room was ready and the digital key was delivered. So far so good. We even got an email from the manager welcoming us and explaining their dog policy.
Well… the rain continued. So we had to walk the dogs in the rain for a potty break. We arrived at the hotel with 2 wet dogs, 2 very damp humans, and a digital key. We parked in the underground parking structure just yards from the elevator. I dried the dogs as best I could and headed to the elevator. The staff person we meet at the elevator was gracious and did not blink an eye at our damp little group. Held the door for us and showed us how to use the digital key in the elevator.
This is a very understated but elegant Hilton property. The elevators come quickly and are well maintained. The puddle we left riding up was cleaned up when my husband reentered the same elevator car to go back to the car for the dog travel beds.
The hotel is in Chinatown. We were the minority when out walking the dogs but people were friendly and we felt safe even walking at night. If you like or love Chinese food… you have found the perfect spot for dining. The on site restaurant does a nice breakfast buffet with both American and Asian selections. Again, staff were courteous and friendly.
The room was a suite, with a nice sitting room and large screen television, a very large bathroom with a jetted soaking tub and free standing shower. Upgraded toiletries and lovely large bath towels.
Room was quiet. Very quiet. We did not know the rooms on both sides of us were occupied. And the dogs did not wake up or alert to noise in the hall… that was really nice. Bed was very comfortable and another television in the bedroom.
One of our best stays at a Hilton property. We would recommend and if we have to stay over again. …we will stay here. Two thumbs and two paws up. Thank you.
There is a lovely park… Vincent Lugo Park 5 minutes walking distance from the hotel for walking the dogs. Do not take the short cut bridge at night… very overgrown and critters in the underbrush.

Love the location of this hotel, right in the heart of «new Chinatown». The 2^nd level is connected with the plaza with lots of shops, my favorite is the bakery! Funny how you can walk right pass the gym to get to it, lol.
Free bottled water in your room and from the front desk every day! I’m unaware of a lot of other hotels that’ll do that?!? They also surprised us with a plate of fresh fruit one day saying we’re some lucky winner of some random drawings, anybody else experienced that?!
Apparently there’s a free high tea day once a week? We went down to the restaurant one afternoon and was given complimentary drink (coffee/​tea) and a pastry of choice, how sweet!
The only thing that didn’t work very well during our stay was the in-​room temperature control. It doesn’t seem to truly reflect the temp and it’s loud. Other than that, breezy stay!

To begin, this hotel is beautiful. The entrance to the hotel is large and everything is in marble. The hotel has parking for $ 5 a night that is charged to your room. The location is right in china town. Supposedly it is not a safe location and we heard from locals that we should not wander around at night time.
So I came with my lab of 11 people. I never experienced so many problems at a hotel. For instance, they put a hold on my friend’s credit card when she cancelled her credit card payment and put the room on another card. She had to deal with many people before she could get the issue solved. In addition, we had the breakfast buffet one morning. The waitress told us that the credit card machine was not working so we could either charge it to our room or pay cash. My friend said that she can’t charge it to the room since the room is not under her credit card. They told her that she can put it on her card then. For some reason, they charged it to the room anyways. She had to call again to figure the issue out.
Another member from my lab had many problems as well.
I think next time we would find a hotel that can better accommodate a large group. On a positive note, the beds were extremely comfortable. But understand that if you have any problems, you will be dealing with some slow staff.

Second day. Had issues with the first night (room smelled like food and really loud AC). Moved to a different and larger room. So far so good. Pool area is outdoors but the water is warm. Also great Buffet breakfast. Check out day… Family had a great time. Loved the pool and the staff was nice. Also it’s next to abunch of shops. If you like Asian food this is the hotel for you.

I’m a little torn on the rating that I should give this Hilton. We booked a room and got to pick out our room online before check-​in. Upon arrival, we were downgraded to a different room where everything was broken. We complained several times but nothing was done. The heater was broken and would blast at all hours of the day, the bathroom door wouldn’t lock, the deadbolt for the door wouldn’t lock, our room smelled like chemicals, the light in the room kept flickering like a horror movie, and to top it off, all of the phones in our room didn’t work so we couldn’t even call down to complain. They wouldn’t give us a different room, so we were just stuck there for 6 days, 5 nights.
The reason why Hilton isn’t receiving just the one-​star is because around midnight on our last day, we went down to ask for more toiletries and while complaining, we were offered a different room. But being midnight of our last day, it would not make any sense to pack our things sleep in a different room for a few hours and leave. But this manager was nice enough to offer us a discount on our stay and to waive the parking fee. So, the discount bumped it’s way up to 3-​stars.
The location itself is fantastic, it’s right across the street from a huge Asian plaza and is close to all things delicious and boba-​y. Lots of parking in the lot (though there is a $ 5 fee per night) and aside from not being to change out of our room, the ballrooms and common areas are really nice. There’s even an exit from the hotel that pops you out a really nice Asian plaza next to it.
Would I stay here again? If the price is right, yes! Location is too good to pass up, and the service is good if you can find the right person to talk to.

The hotel is conveniently located to numerous restaurants and Westfield Santa Anita shopping center. Onsite parking is convenient and a nominal daily fee of $ 5/​day. The hotel is well-​appointed with spacious bathrooms and suites.
The hotel has a «make it right» philosophy that they uphold and it’s clear they mean it. For example, I had a small problem with the shower not being hot enough (it was warm but not hot), so they had someone come up and adjust it right away. Prompt service — wow! Thank you Jessica (the nice person at the front desk who helped us and was all smiles while doing that)!
We tried the breakfast buffet the next morning and was impressed by Jesse. He makes an awesome omelette to order and I learned from Lead Server Paul (another pleasant and friendly Hilton staff) that the chef happens to be the Executive Chef because the other chefs were on holiday. I’m sure they’re all very good but lucky us because we had Jesse cooking for us that day. Delicious fresh fruit and congee added variety and good options too. The freshly baked muffins were hard to pass up. Definitely try the buffet if you’re hungry.
The accommodations are comfortable and clean. The location is convenient. The staff are friendly and knowledgeable. Definitely will return when I need to be in this area in future. Many thanks for a comfortable stay and all the smiles!

Dec 23, 2015, I have the opportunity to talk to Mr John Zhu over the phone regarding my hotel need. John is totally professional and he took care of my matters in less than 3 mins.
I am so glad I am with the Hilton Hotel Membership program. Kudos to Mr. Zhu for his excellent customer service.
Happy Holidays, talk to u next time
Thanks

I stayed here a few nights ago. I always try to stay at Hiltons when traveling for work. The hotel is gorgeous, very spacious and nicely decorated. My room (one king sized bed) was large, and contained all modern furnishings and decorations. I was only staying a night, but if I had to d more work in the room, it was perfectly laid out for it.
The walls had built in usb plugs, which is always appreciated. The bathroom has Peter Thomas Roth products, a definite step up from Neutrogena. The bath towels are more like sheet towel sized, which is how they should be. The room also contains a small fridge and coffee bar. There were two bottles of water on my room, but NOT a fruit plate like others mentioned. My coworker didn’t have that in her room either.
Self parking is $ 5/​night, which annoys me on principle. I’m staying there, give me parking. This is not a downtown hotel. Sure it’s cheap, so why bother with such a small amount?
All the staff are very friendly and accommodating. The breakfast buffet was excellent, including a cappuccino machine (not like a gas station machine. This actually freshly ground the beans) and tons of options, like fresh fruit, eggs, and a variety of more traditional Asian options (the hotel is in a predominantly Asian area). The staff at breakfast made sure coffee cups and juice/​water were always filled for you and made suggestions. Breakfast was $ 14.99, plus a mandatory 15% service charge and tax. I never know if those charged actually go to staff, so I still tipped 20%. More than I usually tip at a buffet, but the waiters were too excellent not to.
My experience was soured by my attempts today to recover my lost toiletry bag. I’ve stayed at lesser hotels that will call you when they realize you left something, and ship it back to you. I realize I’m only a lowly Hilton Honors Silver, but they absolutely have my information on file. When I called, the front desk had a note something was found but wasn’t sure if it was still there. It’s been fewer than 24 hours, really? And I had to pay for FedEx shipping go have it returned to me. Annoying.
I have to go back to the LA area twice next month, and I’m undecided about returning. I was looking forward to staying there again, but I’m irritated about the FedEx fee. It’s a petty reason, sure, but it’s a petty fee to charge guests. I was in the area for 8 more hours after checking out before heading home, so if they had called me when my room was cleaned I could have gone back and picked it up.

I’ll start of by saying I am a strict Marriott chain fan; but visiting this area, this Hilton was the best choice as the nearest Marriott chain was over 30 minutes away so I reluctantly booked this hotel. Boy was I shocked.
First the rooms were $ 159.00 a nice which is beyond reasonable for the area. When you walk in, the entrance is very grand well lit, and very clean. The front desk clerk was very friendly too. Elevators didn’t take a long time either. The rooms were very clean too and didn’t have those typical musty smell (or some places use Fabreeze or Lysol).
The refrigerator was cool and not like the ones I use elsewhere. It’s actually a refrigerator/​freezer. If you turn the inside knob all the way to the right, it changes it to freezer mode (I found out the hard way).
They had a basket of fresh fruit in the room, as well as room slippers; I thought the carpet was clean and didn’t need it but it was a nice touch. The soap and shampoo in the bathroom were not those cheapo ones too; they give you the massaging bar soap.
Everything is within walking distance of the hotel; you can literally walk across the street to a nice Sushi spot (they have oyster special happy hour) and a great shopping and eating area too. I’ll be back next year.

I ate lunch at the Hilton Los Angeles/​San Gabriel Hotel in San Gabriel, CA on 11/​23/​2015. It was my 2^nd time there, but the first was for an Edison shareholders meeting years ago. There were two of us and we each had the fried tilapia ($ 9.95 each) and some coffee ($ 1.25 each). Very nice, especially for the price. Plus, I took photos.

This is a pretty good Hilton. Overall I had a nice stay with my parents. The price is reasonable, staff are warm and friendly, service is good. We got complimentary fruits and afternoon tea as well. The free wifi is fast and reliable. It is surrounded by many Asian restaurants which made our life much easier as visitors.
For the downside, I really wish they can have some shuttle service to and from the airport. The gym is pretty tiny as well.

I’ve been coming to the San Gabriel Hilton since 2006 for meetings. So my review is for all my experiences. My company always uses it for our «All Hands» meetings. We do get a special rate because of how frequently we book them. This hotel was built in 2004 right in the middle of San Gabriel. The hotel caters to the large Chinese population in the area since there are many Asian shops and restaurants in the vicinity (San Gabriel Square mall).
Every time I get a meeting invitation and see the location will be at the SG Hilton, I dread the drive. I seriously try to avoid driving in this area at all costs, but sometimes you just have to.
Anyway, it’s not hard to miss, just look for the yellow colored structure on the north side of Valley Blvd. You may miss the entrance driveway though so just be cautious.
Self Parking (garage): $ 5.00
Valet Parking: $ 16.00
I usually self park in their underground structure. Since it’s a company event, I’ve never had to pay for parking. The things I hate about the parking garage is when you are exiting the structure and have to go up the REALLY STEEP incline. (gah! so scary if you are behind someone driving a manual transmission car LOL) Also, there are these big columns everywhere and they try to use every inch possible so it’s hard to move around if you have a larger sized car. My friend with a Honda Fit said she also had trouble getting around the columns.
Well, once you’ve survived your journey there and are inside the hotel, I actually really like their venue’s ballrooms and all the details and décor (chandeliers etc). It feels really spacious. Surprisingly, I’ve always liked their food here too from the continental breakfast items (Danish, croissants, fruit, yogurt etc) to their lunch items (chicken, beef, salmon, vegetables, bread), and dessert (cheesecake, chocolate cake etc.)
If we have an all day meeting, they will usually provide mid-​afternoon snacks for us (popcorn, cookies, chips, ice cream bars, soda etc). Yes, we usually need some sort of sugar rush around 2:00PM! *zZz*
From my experience, the staff here have been helpful and very quick to take away empty plates/​used utensils and fill our glasses with more water or iced tea.
Also, their restroom on the main floor has so many stalls! You can imagine the long line during restroom breaks, but we’ve never run into that issue.
I’ve never stayed here, however some of the hotel rooms are going under renovations from September 20, 2014 to November 15, 2014. The rates are approximately $ 160−170/night for 1 king bed. Pets (up to 75 lbs) are allowed and the deposit is $ 50.00.
¹⁷⁸⁄₁₀₀ Reviews for 2014