Wells Fargo Bank

I have been delivering client services in both the retail and professional services industries for the last 27 years, and I have never been treated as badly as I was last Wednesday by the Assistant Manager «John» at the Wells Fargo Branch at California and Van Ness. Get this, In the middle of dealing with a difficult enough situation he simply said to me:
«I will not serve you».
So, now what should I do? He was the MOD (Manger On Duty), and the Branch’s regular Manager (Dep Pham) was on a much deserved vacation day. So, I left shaking with fear at what would transpire over the next few days to my financial accounts as my problems were left undressed.
That was last week, and now that the branch Manager (Dep Pham) is back on the job, my immediate issues have been resolved. However, in light of this Customer Service debacle, I have taken my personal banking business to Citibank and closed my two personal accounts at Wells Fargo. I still maintain two business accounts there only because it would be too difficult to change all the direct deposites and automatic debits that I have already set up there. Lord knows I will start shopping for a better Business Bank ASAP.
Bottom line, if you see the Assistant Manager «John» at this branch; run for the doors!!!
:-(

Since moving here from Sacramento, I’ve seen a sledgehammer hit to my bank account for obvious reasons we all are too familiar with. With that said, I decided it was time to give my piggy, Gordy, a break and empty him out to store his contents in the bank.
I brought my coins in sorted and in wrapped up sleeves I had from one of those AS SEEN ON TV coin sorters. The teller had noticed a slight differential in sizes of my sleeves. He suggested to recount them.
In short, my friend and I had to unwrap and repackage $ 155.50 in coins. That’s about 3 days of rent in San Francisco. Every little bit counts :)
Took about ~1 Hour. Longer than I wanted to be at a bank.
Service was good.
Wells Fargo, it’s like the Macys of banks; not crazy over the top like Nordstorms and not JCPenney bare minimum effort. This is in respect to service, rates (credit unions have better rates), and ambience.

We had a complicated estate issue related to several Wells Fargo accounts and Diana Lam was extremely helpful and professional. She answered our questions, interacted on our behalf with the WFC legal area. She answered our questions, solved the problem and was able to provide peace of mind for us. Wonderful job!

Love wells fargo.
Rhis particular location is close to work, they have multiple people working the counter which makes the wait short.
I had a person not know how to help me once but it was more or less tax questions. Oh well. Oh and Starbucks while you wait, yes please.

I’ve been to this branch 3 times so far and each time the people are helpful and friendly!

This is not my nearest Wells Fargo branch, but I do occasionally use it. After today, though, I am seriously considering moving my Wells Fargo accounts to a competitor.
Like reviewer Lemon S., I found the so-​called «service» manager completing unclear on the concept of what he was supposed to be offering. All I wanted was a cash withdrawal from a MasterCard debit card on which I have a positive balance. I had conducted this same transaction within the last week at a different Wells Fargo branch in the Financial District, and it took about a minute. Not with Mr. «Service» Manager. Super polite, but not willing/​able to get it done. I gave him my debit card, my Wells Fargo ATM card, and a government ID. He diddled on his computer for a while, asked me to swipe my debit card on a device, waited, asked me to read to him what it said on my device after I swiped the card, I read it to him, we waited, he asked me again to read to him what it said on my device after I swiped the card, there was no change so I read it again to him, and back and forth we went like this. Eventually, he cleared out whatever was on his computer screen and we began and went through the entire process again. After about five minutes of this nonsense, he said, «Oh, I can’t do this transaction because your debit card isn’t embossed with your name on it. It’s our policy. I read it in a memo.» I said, «But another Wells Fargo branch easily did this for me only a few days ago.» And back and forth we went with this. I asked to talk with the branch manager, but the branch manager wasn’t around. So Mr. «Service» Manager just keep repeating his policy/​memo line, as though I was too dim to comprehend his explanation the first few times. And I kept replying, «But another branch did it for me, so it’s not impossible or completely against all the rules.»
So Mr. «Service» Manager picked up his phone and dialed (probably) some internal customer service number. We waited. And waited. And waited. And when a human finally took the call, he explained the situation and asked, «I can’t do this withdrawal for her, can I?» What? He was supposed to be helping me, not seeking validation for his truly dug-​in, I-​refuse-​to-​help position. A better question would’ve been, «How can I do this withdrawal for her? She’s been waiting in front of me for 10 minutes just to conduct what should be a simple, routine transaction.» I felt no customer advocacy on his part and a certain level of passive aggressiveness against me.
I asked for my debit card, ATM card, and ID back and left the branch. I walked less than a block to the Chase branch at California and Polk Streets. I am not even a Chase customer, yet was able to complete the transaction in less than a minute with no fees, no hassle, no questions asked, and a kind smile from and friendly chat with the teller.
I had to return to the Wells Fargo branch to deposit the funds I’d withdrawn at the Chase branch, so I told Mr. «Service» Manager in the small amount of time I’d been gone, Chase handled the situation quite capably. He didn’t even seem embarrassed or ashamed.
Even though it’s a giant hassle to change banks, I am going to after this. It shouldn’t matter which branch I go to, the procedures and the willingness to help and find a solution should be consistent. I don’t want to hear from one branch that there’s a prohibitive policy that I know another branch doesn’t follow or insist upon. And I’m not convinced there really is such a policy. Mr. «Service» Manager gave me anything but good service today.

Always great service and really helpful staff. Will always make sure all my questions and concern are taken care of before I leave. Only issues have been some charges not clearly explained but that could’ve been as much my fault as theirs.

I always come here to deposit or withdraw my cash. The folks here are fast and efficient. It’s actually faster to go in to deposit or withdraw then to use the atms up front because the card reader makes it difficult for you to open the door. I always have a pleasant time here. PLUS! There’s a bathroom near the back of the bank! (And they’re clean too!!)

I had a great experience here. As soon as I came in on a windy, hot day– I was offered a bottled water. Not only that, but my friend who was looking dehydrated and sitting in a Starbucks chair was offered one, too! She’s not even a customer!
Krista Cui, Customer Service & Sales Representative is a fantastic and helpful girl. Please ask for her when you conduct private banking!

I have the online banking problems. Everyone who works in this bank helped me a lot. They will give me very good services, although I did not activate my account on this branch. Thank you the Manager, and all staff there. :-)

Why why why when I walk in to ask the front desk to change my pin and activate my card, do they not listen to simple instructions and fulfill my request!!? I had to call customer service regarding another matter, but for some reason they didn’t recognize my card number… Because my card had not been activated. (I tried to activate at an ATM but the pin was at default)
After being denied access to my account through telephone banking, multiple times, and without receiving any troubleshooting ideas over the phone from the lackluster, more than my jobs worth staff, i concluded that my card hadnt even been activated yet.
A very stressful afternoon due to a minor complacency issue… I can’t wait to change banks. If I wasn’t smelling of alcohol to help me forget my Wells Fargo trauma, I would be sitting down with a Chase banker, happy to pay the $ 10 monthly fee for a bank that looks the bees knees with nice blue lights and clear windows …
I would give one star but because i dont believe in Unilocal rating system which can destroy a business… Every review i make gets 5 stars.

This is either a Starbucks inside a Wells Fargo Bank, or a Wells Fargo Bank inside a Starbucks. It is hard to tell. But there are more Baristas and Tellers than clients for either, so come in here and get your Cashola from WFB, and promptly give your Bucks to the Star Mermaid. Are there ATM fees from the Mermaid, or just room for cream?

The Starbucks is so prominent that you may think you walked in to the wrong space. It’s a bit dark and very stuffy inside so I was glad there was no line and I was able to get my cashier’s check relatively quickly.

I am new to California. But judging by the over-​zealous customer service in this bank, Wells Fargo must have a really bad PR rap or something. Every time I walk in the door, I am attacked by people wanting to know if they can help. Usually I am there to simply make a deposit and nothing else. I guess it could be worse: they could be ignoring me. Also, they have a Starbucks right in the lobby of this branch, if you need your dollas and some caffeine.

I’ve banked with Wells Fargo for 20 years. So sad to say, I am now searching for a new bank. If this branch is representative of the whole company, things have gone downhill in terms of customer service.
* They don’t respond to my phone calls efficiently or effectively: I only have need to call maybe once a year, at most. But because the bankers neither follow-​through nor follow-​up on requests, this process usually requires 4 or 5 reminder calls over the course of a few weeks, or at least an hour of my time in total. Plus, they love to pass the buck. I have to talk to 2 or 3 reps (within this branch or in the main office), when 1 should suffice. And according to their policy, since I set up my account at this branch, I am stuck with these folks.
* Lack consistency: Twice in 4 years my business banker has left the position, and no one was in place to take care of me, or even follow up on my account needs. And the bank will not stand behind any agreements that the previous bankers made – on WF’s behalf!
* Untrustworthy and disloyal: The bankers there would rather quibble and waste my time, than refund a $ 10 erroneous fee charged to my account. And, I’ve been their honest customer for 20 years!
* Convoluted banking products: They tried to sell me a «free account» saying, «This account is free if you transfer $ 100 into it from another account and then transfer that money back each month.» Really?!!
Soooooo, not worth the trouble.

Absolutely and positively the most spectacularly bad WF branch I’ve ever encountered. The service manager apparently forgot that his title has the word «service» in it. They screwed up a transaction and instead of apologizing for it, he got lippy with me. There was also another divo (male version of «diva») of a teller who also screwed up the same transaction and instead of politely dealing with the situation, he got short with me. Give me a break, dude, you’re a bank teller. Needless to say, I withdrew all of my money, closed down my account that I had for a long time, and promptly took my business elsewhere — and it’s one of the best decisions I’ve ever made with regards to banking.

I’ve been banking with Wells Fargo for almost 10 years now, but I only recently started going to this branch. To be exact, I’ve been to this branch three times, to handle a total of two transactions. I’ve complained to the manager for each of those transactions. The first time, I went straight for the center counter to fill out a deposit slip, noticed two employees standing right across the counter, both of them completely failed to acknowledge my presence, not even bothering to say hello or offer their assistance, and instead proceeded to flirt shamelessly with eachother, touching and poking one another for several minutes (yes, I am slow with simple addition, so it took me a while to complete my deposit slip). Talk about unprofessional behavior.
Fast forward to yesterday, when I went in to deposit a check and some cash. Nothing too eventful transpired, until I checked my account balance online the next day and found that there was no record of the deposit I completed the day before. Perplexed and annoyed, I pulled out my receipt and to my surprise, the account number listed was not mine. I went in to the branch to figure out what the hell happened, and was told that the teller who helped me the day before had somehow managed to deposit my $ 2,700 into someone else’s account. I then waited twenty minutes for them to sort out the problem. Absolutely inexcusable. Again, I’ve only handled two transactions here, and I’ve had to speak to the manager about the unacceptable service on each occasion. I’ll be taking the extra twenty minutes to use a different branch from now on.

Wells Fargo is the only place I know who will hold a local check from a local bank for 7 days and let your checking account bounce away. I’m so glad I chose them.
So long, WF, you suck.

When it comes to banks, I want one thing consistently. Speed.
I want to get in and get out in lightspeed, and this particular branch spins ya’ in and out.
Not sure if it has to do with the fact that there’s a Starbucks within the branch, but if the caffeine pumped employees of Wells Fargo are depositing in record time, I’m all for it.
Really friendly attendees and when they see a line, they’re very quick on widdling it down by finding out what you’re there for. Thanks!

Bank meets coffee shop. That’s right, there’s a Starbucks in the lobby of this Wells Fargo. I’ll reserve my judgments about corporate coffee and give thanks for the dim lighting and coffee scents that extend to the cashier services on the bank side of the building.
Not only is this branch pleasant, the customer service here is a way ahead of other branches/​banks. Cashiers introduce themselves and go out of their way to anticipate your needs. There is regularly a «greeter» type person ready to direct you to the right line, and the lines themself move quickly. If you do find yourself lingering in line, you can pass the minutes searching through the giant basket of DumDums for your favorite lollypop flavor.