US Post Office

San Francisco, United States

2.9

Closed now

20 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 415-431-3720
Website:
www.usps.com
Address:
4304 18Th St, San Francisco, CA, 94114
b/t Diamond St & Eureka St
Castro
Nearby public transportation stops & stations:
560 ft17th St & Diamond St
700 ftMarket St & 17th St
860 ftCastro St & 17th St
Categories:
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Bussiness info

Accepts Credit Cards
Yes

Today

Today 9:00 am – 5:00 pm
Closed now
Local time (San Francisco) 08:53 Friday, 29 November 2024

Business hours

Monday 9:00 am – 5:00 pm
Tuesday 9:00 am – 5:00 pm
Wednesday 9:00 am – 5:00 pm
Thursday 9:00 am – 5:00 pm
Friday 9:00 am – 5:00 pm
Saturday 9:00 am – 3:00 pm
Sunday –

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20 reviews of US Post Office

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Place rating: 5
San Francisco, CA
Always helpful and nice!
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Place rating: 1
San Francisco, CA
I’ve never written a negative Unilocal review but these are The actual rudest people I have ever come across. If you have to pick up a package, I am very sorry if you have to do so here. They will make you wait in a very long «package pickup» line only to tell you there is no one to grab your package and you have to wait in a 30 minute line behind people actually shipping packages. I asked them to hand me my package and they said no. Do yourself a favor and ship everything fedex.
Place rating: 5
San Francisco, CA
This has been my local post office for over 20 years. I love the location and the staff are always professional and attentive. Maggie and the rest of the staff, once they see you enough, treat you like an old friend. And go the extra distance when needed. I like that. Thanks 18th Street USPS!
Place rating: 1
San Francisco, CA
When you call this post office they always just pick up the phone and hang up. They are not interested in communicating via phone.
Place rating: 4
San Francisco, CA
Wonderful post office, no lines before 4:30 pm. Good customer service with knowledgeable and patient folks at the counter.
Tip: During the holiday rush in December, this location is open on Sundays! No one knows, so there’s never a line!
Place rating: 2
San Francisco, CA
I have found the people here to be friendly and helpful.
So, I get confused about some significant lapses in service. For example, I have been challenged to find some supplies (e.g. some Priority Mail fixed rate boxes) while they are overwhelmed with others.
Twice, I have delivered Express Mail boxes to them LONG before the cutoff and have found that the system did not counted them as checked in until hours after. I don’t understand why the post office accepts them if they are not going to treat them as next-​day deliveries.
Place rating: 1
San Francisco, CA
It would kill you guys to answer the phone? Does this new «phone technology» baffle you? ANSWER THE PHONE.
Place rating: 4
San Francisco, CA
I dont usually have time to go to a post office but when I do, I usually go here. So far I only had one grumpy employee otherwise everyone has been polite and helpful. We even had a chat about how I am planning a wedding and how the employees daughter just got married. It is nice to have friendly staff.
Place rating: 5
San Francisco, CA
A friendly post office with a friendly staff. Waits in line can be unpredictable.
Maggie is the best, so helpful. Ask for her by name.
Place rating: 2
San Francisco, CA
The line in here is always really long. I think, maybe this time, maybe it’ll go fast. But, no, it’s always slow.
Every time I come here I kinda/​sorta wish I just went to FedEx and paid $ 20 more to overnight it there. It’d at least save me 20 minutes. $ 20… 20 minutes… Ya, maybe I’m not that important. But I wish I was.
Place rating: 4
San Francisco, CA
I guess I must have come on an off day, meaning good one, seeing all the negative reviews? How strange… I had a very pleasant experience here, and fast. It would have been even faster had the self service station been working which unfortunately it was not, but other than that I waited behind one person. The postal worker was super nice and helpful, and I was out in about 8 minutes. I’ve been to the office on S. Van Ness and that my buddies is a nightmare.
Place rating: 5
San Francisco, CA
This is where I get do ALL of my mailing, have a PO Box, and the Staff for the most part has been really lovely to me here. Especially Maggie. She is a WONDERFUL Employee! Everytime I get in queue I end up hoping that I will get directed towards her. She is super friendly, bubbly, and helpful!
Sometimes the queues are long and its hot inside but Im giving this Post Office 5 stars for the help the Staff here have given me and for all of the services I use and receive here. This is my favourite Post Office in San Francisco and conveniently close to Walgreens, Starbucks, Mollie Stones, Eureka Valley Rec Centre, Castro Country Club, 33 & 24 Muni Lines and everything else in the Castro!
Place rating: 1
San Francisco, CA
Incredible– Rude, and incompetant. for the 2nd time in a month i have had purchases from e-​bay not delivered when the tracking info says it has been – the first one showed up after 2 days of working with the sorting division on Bryant st. – Today i actually waited for our mail man who did NOT leave a p/​u slip or deliver the package – I tried to talk to the man very politely and was told that he’s in a hurry and wouldn’t saty anything else about it. I am shocked that he was so rude and now it looks like i have to take time off work AGAIN to go to the PO center on Bryant to try and get my package. This is the USPS is there not a standard they should go by… Fed-​ex and UPS i guess from now on… Brad Vandehey
Place rating: 4
San Francisco, CA
Maybe it was become I got here first thing on a Monday morning, but the two ladies who we’re helping customers were super friendly and efficient.
The hours for this place are a bit tricky. I think they open at 8:30am weekdays for «self-​service» items like stamps and whatnot, but the counter with the employees only opens at 9:00am.
Place rating: 1
San Francisco, CA
This place is terrible. The phone number is wrong on the USPS web-​site (sends you to the Bryan St. station) and it’s been wrong for a long time (the Bryant St. people complained about it too). The «right number» either never gets picked up or is a fax machine. This kind of «customer service» is wretched and soul-​killing to all those who have no other choice but to rely on USPS.
Wish I could get a tax dollar refund for awful public endeavors like this!
Do USPS people read these reviews — can anything be done?!
Place rating: 1
San Francisco, CA
Phone number posted only goes to a fax machine. Helpful.
Place rating: 2
San Francisco, CA
Always huge lines… I would recommend finding another shipping service or store if you need to send anything. Never enough people working the counters.
Place rating: 5
Castro Valley, CA
I had about 200 mailers to send out for my job, I had never done this before and felt stressed about getting them all sent out correctly (also didn’t want to be a huge burden on the post office workers). They were incredibly patient and helpful in telling me the best way to prepare all of them and everything went much better than I expected thanks to the wonderful women working there. Five star service.
Place rating: 3
San Francisco, CA
I’d like to think it has something to do with budget cuts due to the sequester but I’m pretty sure most Post Offices are just notorious for slower service and inefficient. My trip here wasn’t horrible last week but it certainly could have been much quicker.
Not ragging on the two employees, lord knows how much they have to put up with everyday dealing with everyone that comes in and out of the Post Office but things could run a little more smoothly here. Word of advice: just be home when your package is delivered so you don’t have to deal with coming in to pick it up.
Place rating: 2
San Francisco, CA
Slow, old, dirty, and broken.