US Post Office

They are slow. Less adjusting glasses please and more reading what I ask for, thank you. The workers here seem to be confused when I ask general questions about postage. Strange staff here for sure. I try to hurry as fast as possible. Geez

First and foremost, why can’t we give 0 stars here on Unilocal?Secondly, this post office branch is the only branch that gives me difficulty every single time. Thursday, the 18^th of June this branch left a note on my doorstep claiming that they did not leave my package because it needed to be signed for. I’ve been ordering from the same company for years and this was the first time I’d heard of needing a package from the company signed. I called and was put on hold for 94 minutes and 19 seconds, only for the call to be «dropped» and then upon calling back, told by an automated machine that the post office was closed. So, I went online to have it rescheduled for the 23^rd of June.
June 23 comes, my mail is in the mailbox but no parcel to be seen. I call customer service, they give me the option to file a complaint as the parcel ends up not even needing a signature. So, the original slip was a lie from this post office’s end. I call this branch 6 more times, no one picks up. I call customer service one more time and they file both a complaint and turn in another request for delivery.
A few hours later and I get a blocked call from a man who works here. He claims its my fault I didn’t get my package when the worker who tried to drop off my parcel claims he didn’t see my request to leave my package, even though I wrote it on a piece of paper and left it by the rug of my front porch. So, I told the worker I am giving them verbal allowance to leave my parcel on my doorstep following my 2 other physical requests to leave my package on my door. To this he replies, my verbal consent doesn’t mean anything unless I’m there to sign for the package THAT DOESNT EVEN NEED A SIGNATURE.
I then elaborated to him how I’ve never had to give my signature for small packages. I also tell him how no one will be available to be at the house to get the package. This leads to him yelling at me saying how it’s my fault I can’t have my package because no one will be home to sign for it… Bro, I gave you 3 different kinds of consent to leave my package at my doorstep. He then tells me my neighborhood isn’t safe to leave packages at… The very same house and neighborhood my family and I have had HUNDREDS of packages left on our door and nothing has every happened. But it’s fine, more complaints to file is all it is.

In the rear of a shopping center with a FedEx store on the street side (you’ll see first). Plenty of packaging products to purchase. Two pleasant workers staffing the service desk.
It has a large automated self service machine that looms in the corner.

WORST USPS EVER! I usually go to the one in West Portal or the one by the airport and they’re worth the FIVE STARS but this one deserves ZERO stars!!! HORRIBLE CUSTOMER SERVICE!!! The only reason I even went here was because I wanted to shop at Ross. The clerk OVERCHARGED me!!! I told that he was wrong and explained to him that I went yesterday to the USPS on West Portal for the exact same service and I know for a fact that I was charged the correct price at West Portal. Is this Asian guy stealing money from the patrons? Scamming us? AND to top it off, all of the sudden USPS had miraculously changed one of their forms and I had to fill out the «correct» one all over again. Like I had mentioned, I had the exact same service done yesterday at West Portal and the Asian lady was fine with the form. This ASSHOLE apparently not only likes to steal money but also had the audacity to accuse me of lying, saying it was impossible that the lady at West Portal never provided me the same service. Seriously?! I am going to bring proof and prove this ASSHOLE of a THEIF that he’s 100% wrong! STAY AWAY from this location. If you want honest and friendly staff, go to WEST PORTAL!!! You’ll leave with a smile and not the urge of hitting a punching bag!!!

Why does the U.S. postal office suck so much? I can’t wait until technology fully takes over and these rude, pathetic people lose their jobs. Malicious humans don’t deserve jobs that our good citizens need.

Why the heck would anyone write a review of a post office? Quite frankly, I’m only doing this because of an experience that everyone should know.
The mailboxes outside of the US Post Office were completely full. Yes it’s a Monday. But they didn’t bother emptying it out in the morning nor did they bother to check of it was full. So basically, the mail was spilling onto the floor of the parking lot. I picked up the mail and tried to shove it in the mailbox and more spilled out. It was ridiculous!
So I gathered up the spilled mail and I brought it inside the post office to drop it off. I told the clerk behind the counter about the mailbox situation and he just said ok we will come out later. I waited in the parking lot and no one came out for about 8 minutes. I left.
So basically this post office doesn’t give a s*** about your mail. I hope you’re not putting your taxes in there.

I have a business selling jewelry on Etsy and send outgoing mail packages every day. My mailman picks them up and takes them to this post office. For 2 years, no issues.
My old mailman retired and now we have a new one. Suddenly I’ve had 7 packages go missing in 3 weeks! I have paying customers waiting for their packages which don’t even make it to the first scan at the post office before they go MIA.
Yesterday I went personally to the post office to make sure they get handed in and scanned. Maria, one of the sourest clerks there, took my 5 paid-​for packages, stared at me then said“What do you want? You can go now“
What??? No, I wanted to see her scan my packages so it’s in the system. After asking her to scan it, she actually argued with me, saying it won’t show up on the system right away. I told her I didn’t care when it updated, I just wanted proof I had handed my mail over to them. She huffed and puffed and did it, but with such an attitude.
Maria… How you still have a job is a miracle. And stop stealing my packages, you douchebags!

Worst Postal People EVER. They are unhelpful and lazy. They say «no» to all questions even before they are done being asked. If they didn’t hold my package hostage, I wouldn’t come back. I’m so upset at their customer service. They don’t even try to accommodate any concerns or apologize for lack of ability to help offer service. I’m very disappointed in the service given here.
They told me that «carriers don’t return to the post office until the next morning». Which is a lie. My dad happens to be a carrier and I know for certain that my package is back there but no one wants to go get it because they are too lazy to just look through the crate to pull it out. Then I asked if I could return when they open tomorrow morning to receive my package and they said no. The reason was because it will be in a pile that they have to look through. So… They don’t want to look through the crate? Doesn’t make any sense. And although there is no other way for me to get it, they won’t even help me figure a way to reschedule for a time that works with my work schedule. And if I don’t pick it up then they return it to the sender?! So annoying.

Sadly this is the only post office in my area that warrants an okay rating. The employees are either impersonal or not courteous. On the rare occasion one will find a clerk who is professional.
Although they’re not excellent I suppose they’re still a little above the employees at the Taraval post office.

This place is HORRIBLE. The worst. The most unfriendly unpleasant postal workers in the whole wide world. Awful. Yuck. Avoid at all costs. Zero stars if it were possible.

I wish I could give this place 0 stars. The employees work so sluggishly its irritating. They should hire new active employees that work at a much faster pace. I know it’s almost Christmas, and that explains the long line, but even the SELF SERVICE ISNT IN SERVICE AND THERES ONLY TWO EMPLOYEES ATTENDING PEOPLE. I just came to pick up a package and it is taking about two friggin hours. ITS RIDICULOUS.

NOOO! I hate all post offices! I want to love them! I do love letters and i do need to send things sometimes but What’s wrong with the employees here? When I say here i mean pick any post office and apply this review. Basic skill set that should be required to work here:
1. Counting money
2. Basic understanding of customer service
3. Basic understanding of your services
4. Any clue of where you are
5. Closing on time and not early
6. The concept that customers don’t like when you can’t count on said services to be preformed.
7. Don’t open my package then hand it to me ripped and with my item sticking out. If you must then say you did it. Don’t act crazy like it was «born this way.»
^ that may or may not have happened with my bday present sent from my friend in Hawaii that package could NOT have arrived like that or my watch wouldn’t be in the box. Why open it? If you must open it please don’t let a rabid raccoon open it. That’s just rude. And if it wasn’t a rabid raccoon then someone needs a manicure.
I need an alternative to the post office. No not email. I got it! A teleport machine!

Are there any post offices in SF with courteous and competent staff?!?
This is not one of them.

Filthy, disorganized, no pens and now for the reason I’m writing this review… RUDE STAFF.
On a recent visit to this disgustingly dirty post office, I had left my phone on the counter after asking some questions of a woman behind the desk. I hear this, «Hey! Phone!» behind me. WTH? I turn to both people, who happen Asian, and say to them, «No. It’s, «excuse me, Ma’am. You left your phone on the counter.» I prefer to be addressed in full sentences NOT grunted at by anyone, I don’t care what their native tongue is.
Instead of quietly helping the other customers who were in line behind me, an Asian man, probably late 50’s named John or Joe started making thinly veiled insults towards me while attempting to mask it as, «just joking.» I let him know I would be talking to his Supervisor. I got her name, which is, Preet. Here’s where it gets shocking…
This John or Joe guy proceeded to go the back room, EVEN THOUGH THERE WERE CUSTOMERS WAITING IN LINE and was speaking with other Cantonese speakers about what happened… here’s the thing Joe or John or whatever your name is… I grew up in San Francisco… which means, I SPEAK CHINESE or enough to understand WTH you’re saying. I yelled this fact aloud and, sure enough, Joe/​John and his gaggle in the back went immediately SILENT.
MESSAGE TO SUPERVISOR PREET:
1) Clean up your post office. It’s FILTHY.
2) Get some pens that people can use that aren’t chewed up or disgustingly dirty or sticky to touch.
3) Muzzle your employees. Next, teach them to speak professionally and courteously to customers. If they don’t, WRITE THEM UP/​DISCIPLINE THEM. Please.
4) Just because you have a government job, Preet, John/​Joe, doesn’t mean you’re entirely protected. You treat other people like John/​Joe treated me the other day I guarantee you, they’ll take their complaint beyond a Unilocal!review to YOUR supervisors at the post office just as I have.

They should change their working hours (on the front door), so they don’t make people confused. I came here at 5:15 pm today and they didn’t let me in. Lots of other people came and they were all confused like I was.
Note: They’re closed at 5:00 pm not 5:30

This is absolutely the worst service I have ever received from a Post Office. I have a business and a personal box here. They have repeatedly lost my packages, only to have them magically appear a month later. Recently, I submitted a temporary mail forwarding form, and they could not handle that. I have had to open a claim with Consumer Affairs in D.C., and they still have yet to deliver any of my business or personal mail. My clients are telling me my mail is being returned to them as undeliverable. The people at the Consumer Affairs office can’t even get them on the phone.
Absolutely terrible and extremely frustrating. Do not go there unless you really have to

Don’t try calling.
The usps online number is wrong.
There Unilocal number is wrong.
Youfckingsuck.

Alex (older balding Asian chap) the postal clerk was so rude! He is one of the reasons why to the postal service is losing business! He would not let me purchase the USPS stamps for my greeting cards… instead he just metered the postage. My very special greeting cards with the coordinated envelopes, address labels and decorative stickers were ruined by Alex slapping the metered postage on the envelopes haphazardly! When I asked him for the stamps so I could adhere them to the envelopes, he responded «too late» with a crappy attitude!
Now the question of the day… why does the USPS offer such a variety of stamps when the postal clerk does not want to sell them?
I’ve got my fingers crossed that my greetings cards arrive safely… wouldn’t be surprised if this postal clerk misdirected them on purpose!

One word. SLOW! My goodness I rushed here after work to deliver a package and there was a really long line with only two people working at the counters. You would think they could move a little faster than a snail. but no. There is no life in the workers faces. they are like robots. but they get the packages out of your hands and into the back so that’s all that matters.

As of Sunday, August 4, 2013, United States Postal Service at Lakeshore Plaza is open from 9 am — 6 pm Monday — Saturday ONLY.
Please feel free to pass this information along to your family, friends, classmates and colleagues.
Correction — 7÷28÷2014:
This USPS facility is now open:
Monday — Saturday 9:00 am — 5:30 pm
This location also have drive thru drop boxes — pure convenience for consumers.