Troubleshoot

I was very pleased with my first encounter with this company. We are located just a few blocks from their headquarters and only needed a single job to be done. Most tech providers won’t do this because they want you to sign up for regular service, but Sean was more than happy to do a complex wireless router installation in our office on a one-​off basis. He was very knowledgeable and went through all of my options. There were things he wasn’t sure about, and admitted that he would need to do more research to find answers; this is something I really value.
The first visit wasn’t enough to successfully complete the install, as we ran into some unforeseen issues. Sean doggedly pursued a solution to our situation and tested a new router offsite to make sure that when he came back the installation would go smoothly. I know that he spent far more than 1.5 hours working on this, but that was all he charged us for. He also made other adjustments to our server while he was at it, and didn’t charge anything extra for this, either.
I felt the customer service was above-​and-​beyond here, and that is NOT usually the case with most tech companies. This is a huge part of why I gave these guys 5 stars. It made me so much more patient when I knew what was going on and was kept informed, even if I didn’t understand all of the details I was given. We are planning on using them in the future for all of our tech needs. Based on this one experience I can definitely recommend them to colleagues.

Great company for custom built high end 3D workstations! They built me an awesome machine for Modo and C4D. They did the research and found a good price point with the most render power possible. I saved thousands of dollars using them instead of getting a boxx or dell system. They did a follow up to make sure the machine and software were all running as well as updating some drivers for my fancy graphic card and installing anti-​virus software. I highly recommend them if you need a new workstation built or just need repairs or updates.

We started using Troubleshoot after our prior IT company’s support started to slip. It’s nice now to feel like you have a dedicated full time IT support staff when you work with these guys. They have helped us with numerous issues both Mac and PC. When it came time to move to our new office on Market Street their engineers made it smooth and within budget (Sean was awesome and put in a few very long days to make sure everything was up and running before all the employees came back in to work). They even ironed out an issue where our Cisco phones were losing IP connectivity. I 100% would recommend this company.

I had a horrible virus that virtually shut my laptop down, and I was so fortunate to find Troubleshoot at the top of the SF Unilocal list! Sean was professional, fast, and most importantly: good at what he does! He cleaned up the virus, plus a few that I hadn’t known about. Even though it’s an old machine, it’s been working great ever since. For a small non-​profit, that Unilocal coupon helped, and Sean was flexible and honest. I highly recommend him and his team! Thanks again, Sean!

Very glad to have found this business. Every aspect of my repair service was completely satisfying. Owner extends every effort to make sure repair service is completed to customers wishes. On top of his professionalism, communicativeness & skill, he is a all-​round nice person … deserves as much business as he wants. My dealings with him were a complete pleasure. ‘Troubleshoot’ will be my PC service resource from here on, recommending wholeheartedly.

Highly recommended! I’ve used Troubleshoot, Inc. twice on two different laptops and they provided great service both times: extremely knowledgeable, responsive, courteous; available for follow-​up by phone or remote access even on weekends; pick-​up and delivery service included — the best!

I had a nightmare of a problem when a defective ipod corrupted my itunes database by a faux doubling of the library. It was a mess and it took me awhile to find the someone (Seah Haley) who really knew what to do to fix it. The best part was that Sean was able to do this remotely and efficiently in a few hours. Sean was so nice and very professional in that he was able to explain all this to me in a way I could understand as a non-​technical person. His rates are very reasonable and I appreciate being able to count on someone whom I can trust and who will stand by his work. I won’t hesitiate to call him again and I will highly recommend him to others.

Troubleshoot has been acting as a supplement to our in house IT staff for just about a year now and we’ve been very happy with their work and have been gradually increasing their role. We brought them in when we weren’t happy with the response times of another small business consulting firm we were using.
They’ve given us very fair rates on a long term retainer agreement, and they are very flexible with our unique on site scheduling needs. They’ve been helpful in helping us augment our IT staff, and they’ve also been able to help address some key technical pain points with our systems.
They always return calls, and are very easy to get a hold of and speak with, which was an issue we’d had with other consultants in the past.

I wish there were 100 stars available! Our computer was hijacked and infected with malware, virus, you name it. Some other guys told me they might be able to come to our business in 2 days or we could bring it to them and it might take 4 days to fix and they were very expensive. I called Sean and he told me about the Unilocal deal and that he could help me immediately. He spent 2 hours on the phone with me remotely accessing the computer and running all sorts of antivirus and anti malware on the computer. Magic happened over night and my computer is up and running with all sorts of protection. Thank you Sean for saving us!!!