Trinity Place

Dishonest manager Martin. Unhappy. We rent 3 apartments in the building and I am going do decrease it to zero. Good job!

I’ve lived here for a little over a year and a half. The construction next door is non-​stop. They start early in the morning and finish late at night (around 10 or 11pm). «Luxury Apartments» with Best Western customer service. For example: they have washer/​dryer on each floor which is convenient. The dryer on my floor was broken since April 2015, it wasn’t fixed until September 2015, even after I repeatedly put service requests in. They do not have a gym, it’s at best an «exercise room» and the lounge isn’t very comfortable. The location is convenient but it has a lot of… character.
I could go on. There is a guy on my floor that smokes like a chimney which is fine but he insists on opening his door and funking up the whole place. Trinity Management, instead of addressing him directly, would tape the non-​smoking/​smoking policy to the front door of the ENTIRE floor.

0 stars, negative if it were possible. I have lived here for over 3 years now and am still treated with a rude attitude when I come home from work. I have even tried to be polite and ask to be treated with respect in the same way I try to respect others. I was told to,” Go Home, I’m done talkin’ to you.” The whole time the security lady was on her phone talkin to friend and even put her hand up to dismiss me like a servant. LIVE AT TRINITY TO HAVE UR MONEY STOLEN AKA UR DEPOSIT AND BE TREATED WIRSE THAN THE HOMELESS OUTSIDE!

Went to the leasing office last week to view the apartments and was received with amazing service by Michael. He was great at showing us around and answering our many questions. In addition, the application process was made easy by him, as he was very patient and attentive. The other people in the office were very nice and welcoming. The facilities and apartment itself look beautiful!

Trinity continues to change the address and name formatting on Unilocal in order to hush all the honest feedback from tenants.
The whole entry for 1188 Mission St is shockingly new (I believe previously they had put a P.O. Box following their address to get around the reviews being attached to pure 1188 Mission St). Hundreds of people have left 1 star reviews, venting the frustrations with the backhanded, dishonest and manipulative tactics Trinity Management has grown a reputation for.
When you have to change your address formatting to keep honest reviews for your services hidden from the common web surfer, there is something wrong ethically with your business.
Fun Facts:
1) You cannot take any bicycle indoors. They have a bike locker, but there is no security for it. Trinity refuses any responsibility for anything stolen, which happens often.
2) Management multiple times now has entered my apartment for inspections without notifying me. Only a notice of 48hrs to inspect dated two days prior was left on my door.
3) Broken door entry «system», the common front door intercom is smashed in. It was fixed once, then immediately smashed again. So you can’t «buzz» anyone in, you have to go down and let them in.
4) Like not getting mugged on the way home? So does Trinity’s Staff, so they are out of the front office at any given time. It’s nearly impossible to get a hold of them.
5) Having a guest over? Trinity demands notice, to the point they attempted to evict me for having a family member stay the night. If you enjoy going to court, Trinity may be for you.
6) Constant Fire-​Alarms. Three fire alarms at 3am in one week.
7) Before they started a war with USPS and stopped taking packages they started stock piling packages they had received. A nice front desk person (who quickly was fired, no one lasts more then a month in that position) gave me a package that was time sensitive and had been sitting there, in the back for almost a month.
8) Laundry? They turned off all the hot water to the washing machines on my floor. You may select hot wash, but you aren’t getting it. Laundry rooms are also locked at night but at a random time. So your clothes get locked up with it if you didn’t time it right.
9) Trinity will simply throw your rent checks out and claim non payment if they want to get rid of you. Using the online rent payment system? They simply reversed my rent payment on that system as well. Once you get your lawyer involved I found myself only allowed to pay rent in person and with the building manager, not security, front desk, front office, it had to be handed over to the one person who is never in the office.
10) Rent deposit is defiantly out of the question. The previous reviews and I’m sure the ones to come will point out no one has received their security deposit back. As someone who went through great extents to document the damage already in my apartment, they simply said no.
11) It’s worth mentioning, the elevators, all three will be out of order from time to time. You will be walking up all the stairs (be it all 24 floors if you enjoy a good workout at the end of your day). The rest of the time only one elevator will be working. This is not an exaggeration.
12) The first year I was at Trinity the landlord (Angelo Sangiacomo) turned off all the hot water on Christmas eve. As the father of rent control, I’m not sure what I expected.
Hope this helps anyone out there.

Such a bad welcoming to the building at 1188 mission. I went to visit a friend with my bicycle, and they didn’t let me in with it. the first time it’s happened to me in SF
Make sure you know the policy before you renting here.

Note: Previously, I left this review at their original Unilocal listing (
) which they have since seemed to have changed the address of and created this new listing which has only 3 reviews at the time of this post. This review is for my experiences at 1188 Mission Street and with Trinity Management Services.
— — — -
Original Review from 3÷7÷2012:
i never write reviews. i’m a tenant here and just got off the phone with them about why the hot water wasn’t working. i was given a very brusque response that it was being worked on.
this is a poor example. let me give you a better example. they have a policy where you must pay $ 50 to get into your apartment if you accidentally left the keys inside your place and it is after 6pm. i once left for work and realized i had left my keys inside my apartment. i called trinity place later that day to confirm i could get into my apartment without being charged if i got back before 6pm that day. i usually work long hours (past 7pm most days) so getting off at 5:15pm to get to my apartment before 6pm was difficult. i ended up getting to my apartment by 5:54pm. the guy at the office was on the phone, but he could clearly see me waiting for him to get off the phone. he got off the phone at 6:01pm and when i asked him getting into my apartment, he then proceeded to tell me that i would be charged $ 50 because it was after 6pm. those fuckers.
— — — -
Update on 4÷27÷2015:
Since January 2015, I have been noticing problems with deliveries specifically from USPS. After many attempts to schedule re-​deliveries via USPS and these attempts mysteriously failing, I called the local USPS center and they told me that they have been having trouble with building security so they have been unable to deliver packages. After this, I called my building and a girl from Trinity Management Services answered the call. Here’s the gist of how the conversation went:
* Me: «I’m a tenant in this building. I’ve been having trouble receiving packages from USPS for the past couple months. USPS has told me that it is because they are having trouble with building security so are unable to deliver the packages. Would you happen to know anything about this?
* Trinity Girl: «I haven’t heard anything of this sort from tenants here. The front desk might know. Let me transfer you to the front desk.»
*** front desk is unavailable ***
* Trinity Girl: «Okay, it seems like the front desk is unavailable.»
* Me: «Okay, so are you part of the management team?»
* Trinity Girl: «Yes.»
* Me: «So, you’ve never heard of any instances where tenants are having trouble with packages being delivered from USPS?»
* Trinity Girl: «USPS? Oh, I thought you said UPS. In that case, yes there have been some issues. There’s a new guy working our building at USPS and there have been some issues with packages but the old guy should come back this week, in fact.»
* Me [thinking WTF why didn’t you mention this]: «Could you tell me a little bit more about the package issues? What do you mean there are issues? Is USPS doing something negative?»
* Trinity Girl: «USPS is leaving packages in the building mailroom when they should be delivering packages to your door. When they do this, we have to call them and ask them to take these packages back.»
* Me: «Don’t you think building management should try to solve this?»
* Trinity Girl: «We have sent USPS messages to encourage them to comply.»
* Me: «So, if a tenant has a package sent to them via USPS, should the tenant have to go to the USPS center to get their package?»
* Trinity Girl: «Yes.»
So, basically, Trinity Management Services wants to have a pissing contest with USPS and wants their tenants to take the fall. Wow. Another Trinity Management fail.

Dealt with Robert Kane trying to organise a temporary accommodation for myself. Whilst I did not end up living there as I found an option with a coworker, he was very helpful and open in the process and responsive to a lot of the negative feedback on here. I would have felt fine renting there.