Sutter Upholstery

I took bassinet handles to Sutter upholstery and she recreated the vintage set for me and saved the pattern if we ever needed them again. She finished the project in less than a week. Amazing quality and efficiency and pricing can’t be beat. Caveat: you do have to have patience. Often doesn’t pick up the phone but she’s in the shop alone. She does return calls quickly and schedule time for pick up and drop. Which is typical for this type of service. I’m using her for more projects!

Based on all the great reviews for this place, I brought a leather chair in to be reupholstered. That was in December of 2013. Since this was close to the holidays, the lady said she needed to get a price on the leather to make a final determination on the total cost of the job. She’ll call back once this can be determined. I left a $ 100 deposit and the chair and left with a receipt, expecting a call within a week, two max… WRONG!
Early January 2014, I called back because I hadn’t heard anything from the lady. She said she still wasn’t able to get a price down. Several weeks later, I’d called again. no answer, and again… no answer. I’d called several times, left several messages with why I’m calling and my full contact information. I never heard back from her.
Well, today, April 2014 I dropped by the shop and asked for my chair back. She had no idea who I am. I showed her the receipt she signed and the back-​paddling began. «Why didn’t you call back… You should have come in earlier… I’d lost your phone number… The new secretary…»
Look, I’m not a mean person and certainly not without understanding, but if a business is managed in a way that has complete disregard for it’s customers, why be in business at all? Don’t accept a job that cannot be fulfilled.

A great neighborhood find. The nice lady that worked here reupholstered eight dining room tables with some fabric we bought in Thailand. The work, especially the stretching of the new fabric was flawless. Time will tell how the other aspects of workmanship holdup, including the foam and inside construction. So far so good!

All I can say is how happy I am with the work that they did on reupholstering our dining room chairs.
My husband found this place and it sounded good to me (price was right and it was 2 blocks from where we live). We bought our fabric in Thailand and I was nervous that I hadn’t bought enough. At first, it looked that way to the owner, too (she was only going to have enough to do 6 chairs instead of 8). I got a call the next day saying that the 8 chairs were ready! She managed to find a way to make it work. Ahhhhh…
Lastly, the chairs were taken in on Monday… and we got a call that they were ready on Wednesday. Incredible!

I too love these guys! I have a 35 year old dresser that is solidly built, but the runners were shot and the drawers wouldn’t open or close properly. I found Sutter upholstery when I was looking for somewhere to buy a new dresser. Orlando came to our house, provided a very reasonable price and was able to do the repairs at our house so we didn’t have to deal with getting it to his shop. He & Alberto showed up promptly on the scheduled date and did a very professional job — including cleaning up after they were done. It’s like having a new dresser! I will definitely use them again before I think about buying new pieces.

Stupidly, I drove into a low garage with an old danish modern recliner strapped to the roof. It dented the roof and broke the frame of the recliner.
Orlando came to my house, examined the chair, told me how he’d fix it, took it to the shop, and then delivered it a few days ahead of schedule. Orlando’s a really smart, knowledgeable, hardworking guy who takes pride in his work. The shop can do all kinds of work at all kinds of quality ranges. Will definitely work with them again soon.

These guys are great! My office chair broke, and they came to my home for a free in-​home estimate. After agreeing on an incredibly reasonable price, my chair was taken in, repaired, and re-​delivered way in advance of the originally quoted completion date. Amazing service.