simpleFLOORS

We needed engineered wood and installation for our kitchen.
I went to simpleFLOORS because of some of the Unilocal reviews.
Picking out flooring at the Store:
Ken Suzuki asked us what we were looking for and once I gave him the general look/​color, he picked out samples for us to compare. I appreciated his suggestions because other than the appearance, I did not know which engineered wood would be best. Ken was gracious enough to let us take the samples home (we returned it later that day), pointing out that the wood might look different under our lighting. This was VERY HELPFUL — Thank you. I asked Ken the pricing of the couple of the samples we chose and he looked it up on his computer. I wish I had him write down the exact name and price for future reference.
Consultation:
Just as Ken explained at the store, the installer (Rolando) visited our home to provide a consultation and the exact measurements of the kitchen. He seemed knowledgeable and informed us it would be best to remove the existing linoleum before instatallation. He confirmed that he would be able to install on the following Saturday, as long as our order was ready for him to pick-​up.
Ordering the Engineered Wood:
Ken emailed us the estimate invoice. The price per square foot on the invoice was about a dollar more than what I remembered Ken telling me. My memory could have been off, but I regretted not getting a written quote at my initial visit. (Checking their website was no use because the flooring I chose was not on the website.) I asked Ken about the price and he assured me that $ 6.39 was a reasonable price. [Another flooring store quoted me $ 5.59/ sq ft for the same flooring but we went ahead and ordered with SimpleFLOORS.] For the flooring, threshold trim, glue, and underlay for about 120 sq ft, our total was about $ 1,090. (This does not include the install fee.)
I wanted to make sure that the flooring would arrive in time so I CALLED IN with my payment information. Christian put in the order and confirmed that the materials would arrive in time for our Saturday installation. So far so good.
Order Confirmation:
Ken emailed me the receipt the next day. I saw a different name for the flooring and immediately emailed him back — I did not want to end up with the wrong flooring! Ken apologized and corrected the mistake right away.
Installation:
This is where I almost had a heartattack. The top reason we ordered from SimpleFLOORS is because they were able to work with our timeline. (Which was a MUST because we were already behind our remodeling schedule.) But before our scheduled install date, Ken notified us that Rolando the installer was no longer available because «something came up.» Ken offered to send Alex, another installer. I was bit apprehensive because Alex had not previewed our place but it ended up being the BEST thing to have happened. ALEX is wonderful — he is very professional, friendly, and hardworking and did a beautiful job. We are at the tail end of a long remodel and Alex is the best craftsman we have encountered. I really can’t say enough nice things. (I have this theory that he was a Shakespearean actor in his past life.) If you get your floors here, ASK FOR ALEX to install your floors!
Bottom Line:
I like Ken and Christian — they genuinely seem to want to help the customer. I would have preferred more transparency and streamlining — which I think I would have gotten if they were not understaffed (– my assumption). I recommend a visit but go prepared with questions and get all the answers you need. And remember, ask for ALEX to install your floors!

This is an overdue review. I was so very impressed with the service SimpleFLOORS offered when it came to having 2100 sq, feet of flooring replaced in my fixer-​upper home. Both Ken and Christian were very patient in guiding me with my selection and working with me through a number of changes in choices that I made. The cost of the engineered hardwood flooring was very reasonable and their installers, Demchig and crew finished ahead of schedule and with no dramatic overage costs. Demchig and crew took good care of my home and were a pleasure to work with — not something that one can often assert about working with contractors. I will be posting pics after my painters have removed protective materials from the floors but the end result is stunning!

Christian was very helpful when we were picking out our floors, and when we chose something that wasn’t in stock, he let us know exactly how long it would take to be shipped. The price was good and we are very pleased with the strand eucalyptus we chose. We bought a little too much and we appreciated that they were willing to refund us for a couple of unopened boxes. We would definitely shop at SimpleFloors again.

I needed some engineered hardwood and my contractor didn’t have a good source for this. We checked all over bayshore area for an engineered hardwood that would match the old 1940 red oak floor we have upstairs. We chose a 3″ by garrison from their store and couldn’t be happier. Other stores had a more aggressive sales tactics and others had inferior products. I reviewed the brands on line and the garrison floors had the least amount of negative reviews and a lot of favorable reviews. Floors came in on time and my contractor said they were very good quality and installed beautifully.
They worked with me a little on the price due to the quantity i wanted and finished cheaper than lowes or home depot.
Overall a great experience.

Purchased and spent over $ 4k on hardwood floors. Looked at around at a couple of places and found the perfect hardwood floors. Got them installed and they are BEAUTIFUL. Pricing is the best, they’re busy but Christian is on top of everything. If he forgets, just nudge him and he’ll make sure things are done right.

I really love the wide selection of floors at simpleFLOORS. Staffs were also very patient in explaining the difference between bamboo, engineered wood, etc to us. After searching over and under for the raw engineered wood floors, we decided to go with SimpleFLOORS.
Picking it up was not much of a hassle, we decided to pick them up in the East Bay, where the distribution center is. The guys there were fast and helpful in loading onto our minivan.
The floors are now installed in our new home and we love it. It turned out to be what we had envisioned. However, I deducted 2 stars because of what other Unilocalers had said, lack of follow up/​response. Our crown moldings were backordered. It took us over weeks to get a response on the status/​update on our crown molding. Then along the way, some packages were damaged and we requested for new ones to be shipped, but owners have their policies to follow. I understand it’s not fair to give customers special treatment, but it’s also not fair for the customers to receive something damage in the process (which is not our fault) and have to put our construction on hold or have our house incomplete for months.
Overall, it’s not a big deal, its not like there’s a hole on my floor, but kinda wish the bigger picture was looked at, instead of the little $ 60 here and there. It really takes a bite out of my experience as a customer. In the end, would recommend this place to people and pray that everything works out smoothly.

I was really impressed with my entire experience at Simple Floors. We had been looking for laminate floors for our bonus room for a while and couldn’t find anything we liked. We went to Simple Floors and found exactly what we were looking for… and it was on sale! The purchase process was very easy and they even had someone who could install them. They had to order the flooring, but it didn’t take very long at all to arrive. Installation was super easy — we weren’t even home. It looks great and we are very satisfied with the great deal we got. I highly recommend them.

My experience with Simple Floors has been nothing short of effortless, and I had been raving to my friends and family who know how many problems I’ve had in renovating my space. Prior to Simple Floors, I had been having HUGE problems with several other flooring companies and others who quoted ridiculous amounts for the work. By the time, I stepped into Simple Floors’ showroom, I was in a major bind and was feeling pretty dejected by level of service in the entire home/​building/​contracting renovation sector and your company was the best in terms of simplicity, efficiency, level of service. I’m really happy with my laminate wood floors. Thank you very much for your hard work.

Christian and Kevin are really nice guys! This is definitely the go-​to-​spot to find flooring. They have tons of samples, so you can really find exactly what you’re looking for.
After 7 years, my bedroom floor still looks great. I’m working on something right now and they’re being very helpful.

Needed wood laminate hardwood looking floors for computer room with lots of rolling chairs. Called several places that kept trying to talk me into hardwood and cork. I knew exactly what I wanted, and when I called Christian at Simple Floors, he was very helpful. Told me the company I was trying to order from was out of business but found a good replacement.
Needed the job done fast with a special order rush shipping and install. Christian was able to recommend the right installer, who also did a great job (do not try to install laminate floors yourself it is much more work than it seems). He always got back to me right away and was very helpful through the whole process. Floors look great and not a scratch on them yet after lots of rolling chairs.

Simple floors is fantastic! It’s been 1.5 years since I worked with Christian (owner) and another guy (sorry I forget his name now but he was awesome too). Finally getting around to giving them the review they deserve. They have great prices and expert customer service. I really struggled with the type of flooring to put down in my commercial yoga studio and spin studios and they both helped me go through each option and make a great choice that I am happy with 2 years later. Highly recommend this family run business. Also, when I miscalculated the amount of flooring I needed, they were able to help me get more in a pinch by driving over the the east-​bay warehouse location. Love Simple Floors, keep up the great work!

I came by the store and spent about 30 an hour looking the floor samples, which are ample. I wanted to have someone come and give me an estimate on installation. I gave my number and waited. Still waiting…
We have new floors and have finished our remodel. Their loss…

SimpleFLoors has restored my faith! After having so many bad experiences with home improvement in the past, Kevin and SimpleFLOORS shows how work SHOULD be done!
Kevin assisted us in picking the best floor for our budget without trying to up-​sell us. He provided accurate and timely pricing and he made sure we were informed of the progress of our project. His flooring subcontractor (Concept Materials) was stellar!
I would unequivocally recommend SimpleFLOORS.

Simple floors was the best in selection, knowledge, service, and efficiency.
We used engineered cherry with a slightly weathered finish and the floors came out beautiful. Purchase and pick up was effortless and pricing was very reasonable.
My only regret is not using them for the installation.

I don’t write reviews unless the company is exceptional or if I’m pissed about something, Simple floors, in my opinion is the only place to shop for floors. I visited many many places before I stopped in their showroom and the quality and value is unmatched. The staff is knowledgeable, friendly and most importantly extremely patient while we changed our minds a dozen times. Stop by the other places first and you’ll see what I mean.
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Before we moved in, we had Simple Floors put engineered hardwood in our entire house (except kitchen).
It was fairly painless, but not cheap. Maybe we could have gotten a better price with Lumber Liquidators or Hope Depot, but they didn’t have a good selection of floors, and I wanted something I would love.
Both Christian and Kevin were always available by phone, and I think it was easier than dealing with a large chain.
This summer we had bamboo installed in the kitchen, and after another round of estimates, I just decided to go back to Simple Floors again. The second time I made a point of making sure that the installer (they contract out) was someone who had a good command of English, because the first installer was hard to communicate with due to language barriers.

Updated!
Thanks Christian and Jose for making it right. Appreciate you guys taking responsibility, acting swiftly, and working hard to get the job complete before the agreed upon date. You guys win more points in my book for over delivering on a bad situation so really appreciate your team going the extra mile!
Some oily residue left on floors that needs to be wiped down with water over time according to Jose, but otherwise, floors look fantastic.
These guys will work to make it right — that’s a loyal customer in my book. Many thanks!
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Previous review:
I’ve never rated a business poorly as I know that things happen and that businesses generally have good intentions — however, I have to be firm about the terrible experience that I’m having with SimpleFLOORS to help prevent others from going through a similar headache.
After a horrific experience with Home Depot, we found simpleFLOORS on Unilocal and given the good reviews, decided to give this a try. Everything was great– responsiveness and communication was fantastic with Kevin and Christian. We set up expectations up front about the process that we would need to go through in terms of getting approval from our HOA as well as our timelines. We selected our wood of choice and had it delivered on time and that’s where the excellent experience ended.
Christian promised us on Tuesday that our installation would start on Thursday and that he would work with the contractors to get the necessary arrangements in time. We rearranged our apartment and schedules to accommodate this plan. Thursday AM — no installers or contractors to do work — some BS about not having insurance papers — even though they have known all long the requirements clearly stated. Today (Thursday AM), Christian has been unresponsive on both email and phone and we have had to hunt down the contractor only to understand that another job has been scheduled on top of ours and they won’t be able to start until Friday.
Anyone who has ever done home improvement work with contractors know this game, kicking the can down the road. I am extremely disappoint in the quality of the communication as well as follow through with this team.
I’m happy to revise my review once we actually move forward in this process, however, I suggest that others really shop around before signing up for a massive headache.

I was looking to replace my carpet in my 2 bedroom condo in the city, hit the ‘big box’ stores first, then Simple Floors was recommended to me by a friend who also had work done.
Kevin was great, and his showroom perfect, no pushiness and honest and up front about the product and installation. As Simple Floors recommended Gene at Concept Materials for the install, they were ‘great too’ and excellent craftsman.
When the job was complete, Simple Floors took my unused wood boxes back and gave me credit to my CC. I would use them again.

Christian at SimpleFloors is AMAZING! We bought a condo last July and replaced gross 30 year old carpet with beautiful engineered bamboo floor. My boyfriend and I spent multiple weekends looking at different flooring places to find good product that’s affordable. When we stopped by SimpleFloors, we were so relieved that we had found the place for us.
Christian was very helpful with explaining different products while giving you enough space to peruse on your own. He worked with us to find the right product and also gave us a really good price for it. When the delivery guys totally bailed on us, Christian and his adorable boys came to our place and delivered the floors themselves.
The floors look amazing and would definitely go back there again in future.

4 years later, my floors are still in good shape despite the two little boys running around on them, dragging chairs, Toys, trucks etc. You name it!
My sister even wants to get some now. I’m very happy with the results.