Premier Auto Detail

Premier auto detail was great! Everyone was so friendly, helpful, and nice and my car is sparkling clean! They really reached every corner of the inside of my car. The pricing was also super affordable here too. Highly recommend!

My husband brought in our 2008 car, mainly for upholstery cleaning, and it looks like a brand new car! They did a fantastic job on both the inside and outside of the car. Highly recommended!

I bought their groupon after a baby threw up in my car. Plus, there was years of dirt and grime in my car. After four hours or so, I picked up my car. The car was amazing. My car was close to brand-​new status. The business owner’s pride and professionalism really shows. The owner made sure to do a good job, so I tipped him $ 40 on top of the groupon price. He deserved it, after dealing with the grime and dirt. Great place!

eddie and carlos are friendly and very good at what they do. my 2010 jetta wagon looked amazing after they had finished. inside and outside was a great job… not 1 single thing they did wrong. i will definitely use them again.
in response to other reviewers, yes i tip people who provide excellent service, and small business people like these guys will always get my support, and gratitude in the form of a tip.

Honestly I was trying not to be skeptical after reading many negative reviews. However I received a groupon as a present and made an appt. I brought my car in, received very friendly service from the owner who asked when I would like to pick-​up my car.
Fast forward to later in the day, I received a call when my car was ready and went to pick it up. Seriously my car has not looked like this since I first BOUGHT it. I am NOT kidding. My car looks beautiful. The attention to detail is impeccable — I am seriously blown away. I can see my face in my hubcaps, and the groves in my leather steering wheel are completely clean and everything is actually sparkling.
I would highly recommend this place and will honestly be back if I ever need another detailing. Such a great experience!!!

I brought our Subaru to Premier Auto Detail this week and used a Groupon. It was very easy to make an appointment, the owner was very professional and always answers the phone or calls back promptly. Our car has light colored seating (never do that!) and was full of stains. The car is now super clean and sparkling, inside and out. Very happy with the service. The garage where they do the cleaning looks very organized and clean.

The Carpet and seats are noticeably cleaner then before I brought it in. But as I drove away… I don’t know what cleaner they use for the wood grain but it was not clear. It had a lot of smudges and seems to look like how a window would look after rain drying up on it. That part wasn’t going back for I just figured I’ll clean it myself.
Also I’m looking at the car and I tell him thanks good job while getting in my car to leave only for him to hint for tips telling me how he did extra work which he repeated at least 3x
Lastly I was almost home to realize the leather in the steering wheel is worn. Worn which looks like it was dirty and they rubbed it too hard to where the leather had rubbed off to another layer. So I called and told him about it… And you replied on the phone telling me «well you paid with groupon and now your complaining» something to that nature. I got heated from that comment and he tried to backtrack and become more cordial and «nice» … By that time I was livid and went to the garage. He looked at the steering wheel and of course he said «we didn’t touch your steering wheel because it was already like that» I didn’t even respond I got in my car and just left figuring of course he won’t own up to fault.
I have a 2008 CL63 AMG $ 150k car … my seats, carpet, center console etc all looks «like new» while the steering wheel looks like a 90s leather steering wheel should look! Horrible!
Don’t get me wrong my steering wheel was not brand new and of course had some hand stains from overtime. And I know for a fact they tried to clean it rubbed it way too hard and possibly too long… And in that dark garage the lighting is horrible for someone to have a detail shop and can barely even see DETAILS you should think twice.
He was rude and on the defense before he even saw the problem.
Will not go back again.

Got Groupon and was able to schedule appointment after 10^th time called the place and i was informed that appointment for Groupon customer was 3 weeks out. I called back in 2 weeks to confirm my appointment and was informed that I never made any appointments but he still accommodated my appointment after having 20min long conversation to remind my call to him and he told me he found my appointment on the corner of his binder (CRAZYYYYYY!)
So when I left my 2009 BMW M5 he started up selling detail options but its stating Full detail package (he is scamming people). When i picked up the car i was in shock that the didn’t clean the car.
I wish i can give give hime 0 stars. My car was dirty and not clean. He just washed and wax the cars for $ 129.
BAD BAD BAD BAD BAD Place be carful!

Came there the other day because of an Amazon Local deal for $ 137. I was a little apprehensive to approach the driveway, as it looks like you’re just headed into an empty parking structure. However, I took my chance and brought my car in here for it’s first auto detail since I bought it from the dealership a couple years ago.
I met with Eddie (the owner), and learned about the whole process of making my baby happy and shiny again. He finished my car sooner than I was expecting, however I was able to sneak away to pick it up early. OMG, my car came back just about brand spanking new shiny/​sparkly. The inside was fully cleaned and vacuumed as well.
I’d come back if there was another deal. :)

Great job on my car. They were prompt and courteous. I was hoping to pay extra to have the front seats lifted out and cleaned under but they declined. Otherwise they did great.

This place is led by a crew which is reflected by their leader Eddie that takes complete pride in what they do. We have to park our ride outside and it’s been taking it’s toll — up until the magicians at Premier made it pop with pizazz and made our SUV look oh so fresh and oh so clean!
If you wanna remember what your car looks like new or if you wanna see it look it’s best EVER — ya best come here, ya dig?!

They have a great offer on Groupon for a full detail for $ 129. To redeem the offer after purchase you have to set an appointment by giving them a phone call.
The problem is they never pick up the phone or return your calls! so it’s impossible to set an appointment!

Not a lot to add to the discussion — I used a Groupon, they did a VERY nice job, and I was able to pick up the car earlier than expected. And the man I dealt with was very nice. What more could one want? I would go back to Premier again, and recommend them to friends.

I had a dog that tried to jump into the passenger side door and it scratched the hell out of my car. Took it to a detailing shop and was told it needs a paint job — $ 1500. I went to Premier and Eddie stopped working on a car and immediately started buffing my car door. 20 minutes and $ 50 later I was driving home. And Eddie did a GREAT JOB. Thanks!

So I don’t usually write reviews. I like Unilocal just to read the reviews but in this case I must give this place 1 star. If I could leave no stars I would. BEWARE! I am from New York and on the east coast it is tradition to leave money under the mats from family and friends as a good luck token.
With this being half my fault I had about 28 dollars in fives and two dollar bills under the mats. The night before I reminded myself to take the money out but forgot. So I brought the car in early morning and halfway through my day, I realized that the money was still there and figured it’ll be fine. I got back to my car and it looked great. But the money was gone. I asked and they played dumb like they didnt find anything. Also I had my little cousins favorite minion stuffed toy from despicable me in the glove box and it was gone as well. I WILL NEVER RETURN AND HOPE THAT EVERYONE TAKES CAUTION AND MAYBE THINK TWICE BEFORE YOU TAKE YOUR CAR TO THIS PLACE. VERY SHADY PEOPLE.

I rarely write reviews but I just can’t stand by and not say anything about Premier. I got a Groupon for $ 125 and decided to give them a try. My car was purchased new in 1999 and due to neglect from my dad the car has NEVER been washed. Ever. The years of dirt that was building up was disgusting to a point where passengers didn’t even want to put their arms on the arm rests.
After arriving at Premier, Carlos was the nicest person ever. I dropped my car off and spent the whole day roaming around sf. I got a call from Carlos asking us if we could pick up the car an hour later because he wanted the seats to dry a little bit more. Little did I know Carlos actually kept the shop open an extra hour waiting for us to pick up the car. When I saw the car my jaw dropped to the floor. So many scratches were taken out the car looked soooo shiny I couldn’t believe it was my car. The Interior was AMAZING. Years of grime and dirt were removed and everything feels so smooth and clean. I fully recommend Premier. I would come back here and pay $ 275 for their service any day. Thanks again guys! You guys rock

I dropped my car off on Saturday morning, i had read the bad reviews but i still proceeded to give them a shot. They gave me an appointment right away, there was no wait like the other reviews. There was forecast for rain this weekend so i was a bit reluctant in bringing it in but i brought the car in any way. Carlos was very nice and i expressed my concern, he said that they can usually keep the car until monday and i would be able to pick it up then.
I get a phone call 4 to 5 hours later advising me my car is finished, but to my dismay it has begun raining by now. I asked him if i could pick it up on monday, he said there wasn’t anymore room because they have booked all the slots for monday. After a few times asking him to please allow me to pick it up early monday morning as soon as they open, Carlos advised he wouldn’t be able to hold it until monday because it just wasn’t possible. Here is where i felt Carlos went out of his way, he stated he would be traveling to SF on sunday (tomorrow) and normally they are closed and i could pick up my car then.
He called me on sunday, i went to pick up the car, mind you, its his day off, and i was pleasantly surprised at how spotless and shiny my car was. It cleans up very well and I knew that but i was really happy with the outcome.
Thanks for your great service Carlos, you have a customer for a long time.

I purchased a groupon earlier this year that I used for this appointment. When I called for an appointment, they were booked out for 2+ months (even on weekdays). They promised to honor the groupon for the date I scheduled and took my name down in case someone cancelled. I did receive a call when there was a cancellation and happily brought my Mini Cooper in on a Saturday.
When I picked up my car 4 hours later, it was very clean and shiney inside and out. I have found that car wash/​details for a Mini Cooper (which has many nooks and crannies) are usually disappointing but I was pleasantly surprised. I’d take my car back.

The way that Premier Auto Detailing runs its business is ridiculous.
I think that Premier oversold Bloomspot coupons bc it took multiple phone calls to book an appointment for three months out.
When I dropped off my car last Saturday, they indicated they were closing at 4:30 today. I thought that was strange bc Unilocal has their hours listed open until 6 on Saturday. I indicated that I would be in the East Bay in the afternoon and could make it back before 4:30.
At 1:30, they called me to let me know my car was finished and that I need to pick up my car bc it was the only one left and they wanted to leave for the day. I let them know that I was in the East Bay and that they could have given me a heads up when I dropped the car off as I could have accommodated them.
So, I felt bad that they had to sit around all day waiting for me to come back to pick up my car so I offered that they could park my car on the street in front of their shop and leave my keys with the doorman of my building a few blocks away. They agreed after I absolved them of all responsibility for my car being parked in a not so nice area for a couple of hours. I gave them explicit instructions on where to leave the keys multiple times. I even called my doorman to let them know what would be happening.
So imagine my surprise when my doorman told me that no one had dropped off my keys. I tried calling the number many times but no one picked up. I grabbed my spare keys and walked over to the shop. My car was parked outside so I was able to drive it home.
Fast forward to this morning. I get a call from Jamba Juice near where I live. The guy dropped off the keys there!!! WTF. At least have the common courtesy to call me when you deviate from a plan. This was the most irresponsible thing I’ve ever witnessed. They never returned any of my messages from the weekend asking where my keys were. This is beyond irresponsible.
However, I need to give credit to the nice guy at Jamba Juice for accepting my keys and returning them to me.

I am not sure if they overextended selling their service on groupon or what. My experience was rather abysmal and I don’t say that lightly.
First let me state I purchased the more expensive groupon which was supposed to be for a full clean and detail (retail $ 275). When I dropped off my car they were polite and courteous so I left feeling confident straying from my regular shop to save a few dollars.
I picked up the car just as they were getting ready to leave and the car had been parked in a dim lite area. Foolishly I did not make them pull it into their work lights for an inspection. I was tired and headed home.
That positive feeling left the following morning seeing their quality of work in the bright light of day. Not only was it clearly a very rushed job they actually did damage. This is what I found:
— Failed to remove a majority of the microscratches on the car (its those superficial ones that look like spiderwebs under bright light).
— White Polish left all around the gas cap, in crevices and in grills.
— Did not clean the inside of the rims. At this price I would expect them to clean the entire rim that is visible.
— White Polish in the car badges AND the third brake light (around it and in the lettering). They were going so fast and cared so little they did not even bother to tape it off, or at the least avoid it with the buffer! There is no excuse for this shoddy of work. You may wonder why I specifically called out the color of the polish. Its because the car is a black/​blue color so anyone taking a reasonably close look at their own work would of seen it.
— They were so sloppy with the buffer they burnt the StonGard film on the front of the car. Whoever had «polished» completely burnt it to matte instead of shiny which I had to replace. The buffer should of never been near it. I specifically told them the car had it when I dropped it off.
Basically I am having to go back to my regular shop Auto Spa to correct Premier’s mistakes.