Pearson’s Appliance Sales & Service

Sieman was super fast and professional. Made a service call and then returned a few days later to do the repair on our fridge, which had stopped working entirely. Not to mention this was 4^th of July weekend, so it was really nice of him to take the job. Took the time to explain what had happened to our fridge, what he was doing to fix it, and even gave us some advice to keep our other appliances in good working order. (i.e., make sure to change the filter on our vac because waiting too long would blow out the motor).
Super helpful. If anything breaks we’ll call these guys again.

Simon, the technician was very fast and professional. I came home on Sunday to a completely warm fridge and freezer. When I called Pearson’s on Monday morning, they were able to come by that day and gave me a half-​hour window of when they’d come. I’ve never had a window that short! After finding the broken part, Simon drove back to the shop to see if he could find a used replacement part that he could install until a new part arrived. He really went out his way to get my fridge up and running! I’ve already made another appointment for him to fix my washer/​dryer.
Very good!

Called Pearson’s to repair my refirgerator/​freezer which had suddenly stopped working. The guy made an appointment for the next afternoon. I came home from work early only to get a phone call at the time of the appointment saying he was running 2 – 3 hours late. Rescheduled for the following day (now 3 days without refrigerator); he showed up, turned off my icemaker and scraped out a bunch of ice from the freezer and charged me $ 85. Said he’d call back when the ‘part’ I needed was back in stock. That was 2 months ago. No call back. Terrible service. Sounds like Mr. Pearson was not this kind of businessman. It’s too bad the business still carries his name. I am wholeheartedly unimpressed.

Phone number listed on Unilocal is out of service. FYI

I hope you’re reading reviews sorted by date. Mr. Pearson himself is the reason for all the positive reviews here and since he retired, I’m not sure many have had positive experiences. The end result of my experience was not only unhelpful, it was also rather confusing.
I called to have someone come and take a look at a dishwasher and the guy that showed up charged a pretty significant service fee, said he couldn’t fix the problem then, needed to order a part and left. When I hadn’t heard back FIVE days later, I called him to follow up. He said he was «just about to call» me because he was on his way to the parts store but could I remind him which dishwasher it was I was calling about. (Huh?!) He then said he would pick up the part and then needed to take my dishwasher to his shop to test it because there would be «a lot of water». Really? Take my dishwasher out of my home to repair it? I’ve just never heard of such a thing.
In the end I told him never mind, I called C&C Appliance Repair, and Flavio came and fixed it in under an hour with no parts needing replacement. There goes $ 75 I’ll never see again.

Our refrigerator broke the week before Thanksgiving. We called Pearson’s and a guy came out. He didn’t exude confidence or anything. He said the compressor was broken and they’d have to take it across the bay to Oakland to fix it.
Two days later he hadn’t gotten back to me, so I called him and he said they wouldn’t have the part until Dec 7. And he was having a hard time finding us a loner fridge.
WTF? Why so long? And why does it need to go to Oakland? I ended up calling someone else who came and fixed it at our home in an hour and a half, two days BEFORE Thanksgiving.

Simon came to my house in the Marina on a Friday. He diagnosed the problem and said he would need to order parts. We scheduled the repair for the following Tuesday between 9:00 and 10:00. I left work to be at the house by 9:00. I waited there until 10:10 and finally called Simon. He told me traffic was bad on the freeway, but he was at Civic Center and he’d be at my place in about 15 minutes.
After an hour I gave up and left. THIRTY MINUTES LATER he called me back and said he was at the house. He still insisted he was stuck in traffic. A BLATANT LIE! I could have crawled to the Civic Center and back in 1.5 hours.
He wasted my time, and instead of telling me at 10:10 that he wouldn’t be at my place for 1.5 hours, he lied to keep me waiting so that he wouldn’t lose the job.
BEWARE! This is a service company that doesn’t know the first thing about good customer service.

We just had Pearson’s repair our washer and the service was remarkable. They ordered both of the possible parts and then only charged us for the one they used (the lower priced one). Then, we get a letter saying they had accidentally overcharged us by $ 65.00 with a check enclosed. it doesn’t get any better than this. It appears that the new owner is just as honest and outstanding as the previous one.

This is a tribute as much as a review since, if things went according to plan, as of 1÷15÷09 Mr. Pearson is RETIRED.
I lived around the corner near Haight and Steiner for years and walked past his window display of old stoves many times but it did not occur to me to call until our heating furnace went out over a holiday weekend. I got the message that he was retiring but he was still willing to take the walk up the street and fix our heater within a few minutes and at a reasonable cost.
Safe travels and enjoy your retirement, Mr. Pearson. And I’m sure whoever is buying the business is a person of integrity so I’d continue to use this service.

Looks like he’s selling the business and retiring on Jan 15^th 2008 (According to his answer message)

Mr. Pearson was knowledgeable, friendly and on time. Unfortunately, we may have to replace our refrigerator instead of repairing it, but he is providing us with all the options.

Everything you’d expect in a reliable repairman — prompt, experienced, professional, friendly, well-​prepared, fast, and reasonably-​priced!
My Frigidaire oven wasn’t working, even though the gas stove was working fine. I had my electrician take a look at it because last time this happened, the pilot light wasn’t coming on and he got it to work. However, this time, the electrician recommended I call an appliance repair guy, so I turned to Unilocal for help.
After reading some of the reviews here, I wasn’t sure if I’d get a call back after leaving a VM after his work hours last night. However, I got a call back this morning, scheduled an appointment for noon. After scarfing down my lunch to make sure I’d be back home in time, I found Mr. Pearson waiting out front when I arrived 5 minutes later.
He came equipped with all his tools and spare parts. He says he’s been in the business for almost 40 years and will be retiring this year. Mr. Pearson replaced the worn-​out igniter under 40 minutes despite the loud, constant barking of my boyfriend’s dog.
After he left, I realized I had lost my keys and called him to check to see if he might have them. An hour or so later, he called to follow up. I called him back after I ended up finding my keys in my jacket pocket. Super nice guy who really cares about his customers and enjoys what he does. I’m a totally satisfied customer and I highly recommend you give him a call for your repair needs before he retires.

Let me just say that I adore Mr. Pearson! He is a rare soul. He is interesting and great to chat with… but he also is an excellent Wedgewood Stove repair person! He set appointments with me and always showed up on time with a smile on his face and kind word to say. I’ve told everyone I know that they need to have him over to fix their appliances… I wish I had something else for him to fix! If you’ve got an older stove, Mr. Pearson is your man!

Mr. Pearson is very nice, friendly, and seems like a great guy. But I talked to him once and he asked me to get a little more info on my dryer and to call him back and gave me the times he’d be able to come by.
He never returned any of my messages. I waited for him to call me back for a month (leaving a message a week) before calling someone else.
A call back to say «sorry I can’t help you» would’ve been the professional thing to do.

Thanks to Unilocal,I found Mr. Pearson and my clothes are clean again! He is very friendly, a quick worker, and fixed my washing machine at a very reasonable price.

I’m the only one that had a bad experience here?
I called him 5 different times (at least). Each time I’d leave a msg on his answering machine. He would call me back and ask for the model and serial number of the fridge, then I would never hear back from him. So… I’d call him again and do the same thing over again.
I really wanted to have a good experience based on a vendor’s recommendation and all of the great reviews here.
Maybe it was my location (but I’m within 2 miles of the Haight) or the sound of my voice on the telephone or something else. What gives?
One star for calling me back and an additional one for having a great Unilocal rating.
Too bad,…this would have been easy business. But, I’m not about to chase a vendor. I just don’t have the time.

Our washing machine was in a bad way. Through Service Magic, we put in a service request, and NO ONE responded. Mr. Pearson not only repairs, but he sells appliances. That made me a bit hesitant to utilize his services because I thought I may be led to buying a new machine.
He showed up when scheduled, and I had to leave due to a family emergency. He was so accommodating to my situation and didn’t flinch at rescheduling, even though he had already showed up. He gave me the next available appointment, and again showed up as scheduled. He asked a few questions, put up with my nosy cat, isolated the problem, then fixed it. I cut him a check, and he was on his way.
In the following weeks, our washing machine was getting very loud and having additional issues. We called him, and he came very promptly. Turns out there was a problem with the mount he installed. He replaced it right away, with no questions asked.
He was responsible, courteous, friendly, professional, prompt and fair. He didn’t sell me anything I didn’t need, either. It’s so comforting to know that I now have a go-​to guy.

Mr. Pearson returned my phone call and showed up promptly. He was very professional and friendly, fixed my dryer in under an hour and even explained what happened to it, my valve wore out, and made recommendations.
I found out he also refurbishes old stoves, I have a 1950’s Wedgewood that needs a little tuneup and will be calling Mr. Pearson again.

So I called Mr. Pearson based on Unilocalers’ recommendations and wasn’t disappointed!
Called me right back, came over, got the oven working again, charged a reasonable fee — if only everything in life was this easy!

Let me start by saying this: GE sucks.
Instead of spending gazillions of dollars paying Donald Trump, Martha Stewart and Jack Welch and his successors how about spending a few extra bucks making a refrigerator with a water valve that doesn’t crap out moments after the warranty expires? (OK, it was a few months after expiration)
How about a «cotomer seviss» call center not in Whateverstan that doesn’t have trouble with the simple task of scheduling an appointment? BTW when you choose a fake name choose something easier for you to pronounce. Julian? With an accent like that? Who are you trying to fool? Is someone in HR playing a joke on you?
How about a technician that actually keeps the appointment? (Saying you’ll be here between 12 and 4 and calling me after 4 saying you’re going to be late is very uncool. Calling me an hour after that and saying you’ll have to come another day is inexcusable)
How about honest, prompt, courteous repair service like that provided by Pearson’s Appliance Sales and Service?
Too much to ask?
OK how about something funny on SNL besides Dick in a Box?
I’m not holding my breath.
Mr. Pearson is a one man operation. He makes his own appointments. He shows up when he says he will. He said he would be at my house at 3:30 not «sometime between 8 and 8» and actually showed up at my house at 3:30. He is honest. A few months ago when one of my tenants’ freezer didn’t work he said the compressor was dirty and cleaned it instead of saying I needed a new one. Very highly recommended.