Passport Acceptance Facility, Offc. of Treasurer & Tax Collector

I decided to use this passport acceptance facility based on other Unilocal reviews, and I too had a great experience.
I showed up a few minutes early for my appointment, and when the previous customer was finished, the nice lady let me get started right away. I handed over my forms, asked a few questions to figure out if I wanted the expedited service, paid, and was done. Walked out the door five minutes after my scheduled appointment time. I couldn’t have asked for a better experience.
FYI — you need form DS-​11 when applying or re-​applying in person. I hadn’t figured that out from the State Dept website, so I’d brought both that and the DS-​82 just in case. This facility had a helpful notice posted in the waiting area that told me I needed the DS-​11.

It is so shocking to find city workers as helpful and as friendly as the acceptance passport agent at this place. Given there are a lot of negative opinions about city workers.
I came here in June 6 applying for my passport and two men helped me both are very professional and very helpful.
They even told me that I don’t need to use passport/​travel agent to submit my application and helped me through the process.
They were honest and very efficient. I applied for rush service and for sure 3 weeks later I received my passport!
I recommend this Government Service to everyone.
They are fast, professional and efficient! I wished I remember their names so I can thank them but I don’t :(but hey thank you SF passport Acceptance Office people! Thank you!!!

This is a hidden gem for people who need to submit passport paperwork. The service is nothing short of spectacular. I went to the (new) URL for Passport Services:
and scheduled a *next-​day* appointment using their online appointment scheduler which was super easy to use.
This office is appointment-​only, so make sure you schedule one!
The passport office is hidden in the back corner of Room 140 of City Hall (which is on the Van Ness side of the building). I arrived 10 minutes before my appointment and there was only one other person there (who did not have an appointment and was turned away because she didn’t). The clerk immediately called me to her desk, even though I was early and processed my application in about a minute. She was friendly and efficient. I paid their $ 25 processing fee and was out the door in less than 10 minutes. The experience was nothing short of spectacular.
If you need to submit passport paperwork in San Francisco, DO NOT waste your time in the hell that is the USPS! Go to City Hall!

Effective 4÷23÷12 you need an appointment FYI. Not busy but won’t see you without one. Also bring check or money order. No cash or cc accepted.

OK, I read the prior reviews and decided to try this approach and not chance getting my passport back in time for my trip. I have no complaint with the people working in the office, they were friendly and professional. Here’s the problem: I showed up on a Monday and found about 6 adults and four kids waiting. The little tykes had noisy toys and having thought I’d be in and out in 20 – 30 minutes, I only put 40 minutes on my meter. It didn’t appear that I would get seen in that time, so I left and had lunch. I came back at about 1:30 and the situation was much better. There were only two people ahead of me so I took a number and began my wait. BTW, I parked in the garage on my return. So, at about 1:50 the clerk finishes with his customer and tells the next in line that, «Someone will be out soon. They come on at 2:00» At about 2:10 another clerk appears and takes the next in line. By 2:30 or so another 6 – 7 people show up and take numbers. The clerk comes out and takes the number dispenser away. Shortly thereafter, yet another couple of people show up and are told to come back tomorrow at 8:00 AM because the office closes at 4:00. The whole time I was there only one clerk was taking customers at any one time. I was seen a little over an hour after I arrived and the actual procedure was fairly easy. My advice is; get there early and park in the garage AND bring a book.

Best experience so far! There is no wait, the folks are very friendly, and you’re in and out in less than 20 minutes. Parking across the street came out to $ 3 and change. I’m glad someone mentioned this place.

We needed to apply for three passports and thanks to Marion G’s review
, knew just where to go to avoid the lines. First we had some Burmese food up the street at Larkin Express, then we strolled down to City Hall. A short walk, during which I lectured the kids on urban architecture, government and the most tactful way to step over pass out drunks blocking the sidewalk. Hubby’s contribution to the lecture was pointing out where one of his co-​workers had gotten a nice massage.
Once at City Hall, do not look at their map. It says Room 140 is some other office. That confused us for a bit, but once we found the passport office, we took a number and waited just ten minutes. It took the clerk about twenty minutes to process our applications. The nice lady even smiled and joked with us. She was the happiest government employee I had ever seen.
So for fast, painless, and even pleasant experience applying for a passport, go to City Hall. Preferably six months or so in advance of your trip. And as a bonus, you get to point and smirk at couples getting married at City Hall.
And for passport photos, you can’t beat $ 4.99÷2 photos at Costco!