Orchard Garden Hotel

I make frequent trips to SF – take a few days off away from work and home, and always seem to stay at the same hotel – either Parc 55 or Hilton Union Square, but this time, I did a bit of studying and research, and decided on staying at Orchard Garden Hotel. My most important factor when searching for a hotel is its cleanliness, and this hotel certainly lives up to it.
After getting off work early morning (roughly 3AM), I was super tired and took the flight from LA to Oakland, arriving at 9:35AM. I called the hotel from OAK to inquire if I can come in a little early, and leave my bags at front desk. I was surprised to hear the front desk staff say that my room was ready for check-​in, and I can come in early. With all this said, I hurried my way to the hotel, and arrived around 10:30AM.
I was greeted by guest services supervisor, Carrie, who was warm and friendly from the get go. I knew I was staying at a hotel that cares about their guests. Got the keys, and headed to my room.
When I opened the room, it felt absolutely nice to know I could get some rest on the clean bed. The room size is small, but for one traveler, it met my needs. The room is clean, simple, and has all the amenities that are necessary for my stay. Although my room didn’t have a view, it didn’t really matter to me, because majority of my time was to be spent outside.
The bathroom size is small, but again is simply designed, and clean.
One thing I noticed the hotel did not come with were vending machines (sodas/​waters). It would’ve been nice if there were one to save me a trip to 7 eleven.
What I really liked about this hotel was that rooms were extremely clean, front desk staff were attentive, and always willing to help, the size of the hotel was just perfect – no huge entry and massive lobby, and of course location – walking distance to all.
I’ve decided that this will be my newest place to stay whenever I visit SF.
Overall grade: A+

I loved the Orchard Garden. Great location just outside Chinatown. Lovely, comfortable room with an enormous bathroom. Gracious, helpful staff. What more could you want?

I have stayed at the Orchard Garden Hotel several times over the last couple of years. The location is perfect (right next to the Dragon Gate in ChinaTown), and that makes it easy to get anywhere within walking distance or a short cab ride. In fact, there are lots of restaurants and places to go shopping within one block of the hotel entrance.
Staff is friendly and courteous. (Tip: if you are looking for places to go or things to do, I strongly suggest talking with «Phil» who is one of the doormen — he has a wealth of valuable information and a great attitude!)
Rooms are VERY eco-​friendly, modern, very clean, plush bed and pillows, plenty of living space, and the soundproofing is pretty awesome (the whole hotel is very-​very quiet). WiFi was a bit slow, but connections were stable. Overall, a 5-​star experience at a 3.5-star price.
Pros: Location-​location-​location, not a chain hotel, eco-​friendly, very classy, great staff !!
Cons: No hot tub, no swimming pool, no views from the rooms, no parking.

Great location: lots of great places to eat nearby. The rooftop garden is a real bonus, a great place to hang. But the best thing about Orchard Garden is the staff! Everyone has greeted us & we’ve been made to feel welcome. Phil, the friendly doorman, has shared some excellent tips on where to go for dinner.
Granted, the room shows some wear & tear but the robes, slippers, & turndown service makes up for that. Would not hesitate to stay here again.

Can’t say enough good things!
1. KINDEST staff. So helpful and inviting.
2. Good location. We walked to Chinatown as well as near a Walgreens if you need any last minute items like the sunscreen we forgot. Also near coffee shops, a few bars, and a market.
3. Clean and comfy rooms.
4. Reasonably priced.

This is one of the three LEED certified hotels in San Francisco. It is a no frill hotel, but it is very clean, quiet and comfortable. In addition, it’s centrally located near Union Square, but right in the middle of the Union Square (is it actually a plus in my opinion). I am a fan! I will be coming back.

We stayed at Orchard Garden Hotel for 5 nights in July. We booked it via Expedia and everything was in order when we arrived. We booked 2 rooms and asked onsite if we could upgrader into 1 larger room, but unfortunately we couldn’t. Well, it was alright anyway.
We got one smaller and one bigger room with sofa. Both were nicely furnitured with light colors and comfortable beds.
The location was perfect! Just a few minutes walk to Union Square with all the shops etc. Close to streets with buses and trams to the Piers as well.
We had a car we wanted to park, but the hotel couldn’t give advice as where to park than in really expensive parking garages unfortunately, even if we asked. We did our homework ourselves instead and found a good priced garage with guards.
I recommend the hotel because it’s location, the staff and the nice rooms.

Stay here! It is clean, quiet, and environmentally conscious. They don’t use chemical cleaners, and make every effort to be «green». How nice! Rooms are stylish and comfortable, with free wifi. The staff was exceptionally nice and helpful. I asked the people at the front desk for directions, public transit advice, etc. at various times, and each person I spoke with was friendly and knowledgable. We only stayed here for two nights, and the doorman (Ricky) knew us by sight and hurried to open the door for us whenever we came back to the hotel. Very nice and friendly.

it was okay. people either on tripadvisor or here consistently rate this place a 4 star hotel– and it is not. expect a holiday inn more or less (only a bit smaller) and you’ll be happy. expect a westin and you’ll be quite underwhelmed. they cleared out the minibar for us at no charge– which was very cool. free wifi which was also cool. room service = no. very roomy bathroom. there was a bar there but it was closed on a saturday night as was the restaurant which only served breakfast. don’t pay 300 for this. pay under 200.

Stayed here for nearly three weeks. The location is great! The front desk service is pretty good and generally friendly and the price seems very reasonable for the immediate Union Square area.
I have found the internet to be frustratingly slow, which is problematic for work. I have also not been entirely satisfied with the cleanliness of my room. In terms of the latter, I recognize that I’m probably being overly picky, but I don’t get the sense that the carpet in my room is being vacuumed and I have found that my bathroom has not been thoroughly cleaned each day.
I come to San Francisco frequently for work and this is probably the best moderately-​priced hotel that I have stayed in here to-​date, but there is room for improvement.

Wonderful little hotel. Love it that it is green. Room attractive and clean. Bathroom quite nice. We were on the front but it was very quiet due to noise proof windows and very dark thanks to thick draperies. The staff is excellent from the door man to the waitress Lilly who served us a good breakfast next morning. Cute dining room and excellent coffee! We would definitely go back. Don’t give 5 stars to hotels because there are usually problems with any hotel but this one is really quite nice.

Not impressed. Location is excellent but this was not a good experience. Too bad. I stayed at the other Orchard with a group and we enjoyed it. Service is less than expected. Two windows in the room at they look at bricks and gutters. Won’t be back. Unfortunate.

Been here for a few days– got a good deal online or else it’d be too pricey to stay here.
Staff is friendly, hotel is clean and very nice.
I’m a HUGE stickler for places being clean and Im very comfortable with my stay here. Bathrooms are large and very well kept. Linens are very clean and nice. The only negative is the view which was a brick wall before we switched rooms on the first day, it’s now a view of windows to the other rooms of the hotel (I’ll attach a picture) it’s pretty weird but the hotel is nice and Im not here for the view so that’s not a problem.
PARKING:
There’s the Sutter St parking garage about half a block away, it has multiple entrances and exits on the block. One of the entrances/​exits is really close to the hotel. 6PM-​Midnight & Midnight– 8 or 9AM is $ 1 an hr, since I’ve been out of the hotel most of the day using this garage is half the price of valet parking.

4.5 stars
We really enjoyed our stay here. Perfect location, right outside of the entrance to Chinatown. Very comfortable bed, loved the pillows. The free wifi, mini safe, and magnified mirror were big pluses for me. Nice and friendly staff. Had a little trouble connecting the wifi, they provide a c/​s toll free #. After 15 min., no problems with connection with the IPAD. Our room was very quiet too. Nice to have a small sofa too for our guest to sit while visiting. No view but that’s not so important. Valet parking only was $ 42 plus tax per day. I had no idea where they took our car, garage not attached to the hotel. You don’t have a choice, just have to pay that nasty parking fee while in SFO. We were able to walk to all of our destinations. Highly recommend and would stay here again. AAA discount.

Great place to stay. The greenest hotel in SF — kudos! Room was ready early, clean and quiet. We had a room on the street side and heard very little traffic. The hotel staff and maids were nice and friendly.
The location was ideal. Union Square shopping one block away. Chinatown one block away. Tons of bars from trendy to traditional Irish pubs within walking distance.
If you stay here make sure to walk downhill on Bush towards Pine about one block to try the restaurants in the alley. We enjoyed Taverna.

The Orchard has a lot of pluses. good location for exploring Chinatown, the French areas on Claude and Belden right across from Café de la Presse, easy to get to Union Square even North Beach is not a far walk.
it’s a LEED certified building– eco friendly laundry policies, wall mounted soap dispensers and one of those on wall key activated power systems for the room, you see often in europe. Also they separate the trash, this is becoming more standard these days, still nice to see. Free wi-​fi was working well.
It’s clean, modern, light wood and natural light leaf designs on the walls. Very comfy beds, and even they offer the the bed toppers for sale. Nice LCD screen, desk, mini bar, good lighting options. Bathrooms spacious enough, although there is no tight closing door, they use sliding doors, not a problem for us but I could see this not being for everyone. The website does not give a very accurate picture of the actual spaces, that is pretty common though.
The hotel staff were rather cool, they did not explain any of the amenities such as roof terrace, ice machine locations, flavored water etc… I saw all these only in the Unilocal reviews. AFTER our stay. So not real impressed with that. For an asian designed hotel, the feng shui is all messed up in the lobby. It’s split in two and the right half is some kind of dining area that was always dark, there is a little settee that no one would sit in and just a place you want to flee as soon as possible. Terrible first impression.
There is no meeting place at all and it feel like a business hotel for on or two night stays. The prices are reasonable, but I prefer a place that is more sociable, with a lobby space and even a bar. It’s a fine home base, no real problems, just not a memorable experience or a place you want to be hanging out in.

Location location location… close to all the tourist areas, we walked almost everywhere! The staff were very welcoming and always pleasant and smiling. Luckily, we are not too picky about things, but upon check in, we were told that they were overbooked so the 2 bed room that I had booked has been changed to a large king size bed with a view. We didn’t mind sharing a bed, so we were fine with it. The hotel is connected on both sides so the view is the street, so I was wondering how the other room would have been. no windows? I guess. So I only gave 4 stars instead of 5 because of this, even though it was an upgrade. The ice machines are not on every floor, a little inconvenient but not a big deal. The bed was very comfortable and very clean, room had a safe, and the fridge had enough room in it that you could put your own drink inside. I liked the fact that it was not one of those pressure sensitive fridges that automatically charge you once you lift the product. The bathroom door was a slider instead of a real door so it was a little less private, but for us no big deal. We were only in the hotel room to sleep and were walking around SF for most of the day, so overall, this is a great spot!

Angie at the front desk was an awful person she should be cleaning rooms not interacting with the guests. She had a bad attitude from the moment I walked through the doors. I decided to give her the benefit of the doubt and thought she might just be having a bad day but she was just as unfriendly upon check out. I asked how her day was and she gave short one word answers all I was looking for was a smile and I couldn’t even get that.
I asked to speak with a manager and she said there was no one available, what a joke.
When I checked out there was a charge on my card for $ 40 that I did not approve and when I asked her about it I was basically blackmailed into leaving without asking more questions. I had 2 more guests stay in my Jr sweet than I had booked so she told me «im not sure what the $ 40 is for but I should charge you $ 50 for the 2 extra people that stayed in your room»
I’ll make it a point to never stay here again and ill spread the word about my awful experience.

Booked this hotel for my first stay in SF (1 week in November 2013).
What I liked the most is the excellent location. You can visit almost anything from here, go shopping or use public transport (bus or BART) and all within a 5 minute walk.
The hotel itself was great. Nice beds, spacious and clean rooms.
There’s free wifi which is a big plus and the staff is very friendly.
The only negative thing I could say is that the elevator broke down and it took a full 24 hours to get it fixed. I was only on the 2^nd floor so I didn’t mind but I can imagine it was a bigger problem for other people.
All in all, I had a great stay and I will book this hotel again in the future!

SOLID 4.5 Stars!
This Eco-​friendly hotel is smack dab in the heart of the Financial District and literally right next door to Chinatown’s entryway… Dragon’s Gate! Perfect location, and location is everything! The closest Bart Station is about a 5 minute walk which is perfect when lugging suitcases! And there is a Cable Car stop 4 or 5 blocks away to take you to Fishermans Wharf!
I’ve deducted ½ star because the elevators are SLOW!!! Other than that, the staff are friendly, the rooms are clean and roomy, and the outdoor patio on the roof was a great retreat to catch up after a day of sightseeing and enjoy a bottle of wine!
There are cool restaurants tucked into alleyways across the street as well as a Starbucks on each corner. A Walgreens is a couple blocks away to stock up on waters and snacks as well!
Another last touch… they have a water station in the lobby offering complimentary fruit infused water… very welcoming after walking those SF hills!
Yes, this is the ONLY place I will stay on return visits! Thanks Ruby at the front desk for all your help!