Open and Shut Locksmith Service

I lost my keys, and i called this number first because they are at the top of the list on Unilocal.he informed me that he had another call to go too, and that it might take 45 minutes. Im at work were we have free coffee, 4 flat screen t.v.s, every cable chanel known to man, and wifi. I dont mind waiting, but i asked him for an estimate so i would know if i should try to get a ride to the bank before all my co wokers take off.
At this point he gets an attitude. And tells me to call him back latter. I try to explain that i dont mind waiting, and just wanted to make sure i had enough cash. But he cuts me off and tells me that its 2800 for one car key and hangs up.
I get that some folks dont like the holidays, but why get an attitude with someone whose trying to give you money for a service that you chose to offer.
Im really tired, i need a break, i think im going to take the rest of the night off, why dont you try company x, or i have no idea how much car keys cost and need to look it up in the system. These would have all been acceptable responses. But a bad attitude is just gross. Hopefully ill have more luck with number 2 on the list.

Unreliable.
I’m sure Del would have provided great service had he shown up to his appointment to provide the service.
I called on behalf of the company that I work for to install a lock on a sliding glass door that did not already come equipped with a lock. I called his number based on the Unilocal reviews. He picked up his phone immediately, and we set an appointment for him to meet with my boss the next day. He also mentioned that he was not going to charge us for coming by to inspect the door so of course it sounded like a sweet deal.
Today is that next day, and he never showed for his appointment. I called him to see what was going on, and he said, «Yeah…I was just about to call you…»
His quirky attitude is probably fine for at-​home services, but he knew this appointment was for a business, and he should have been more professional. But business or not, if you make an appointment, you stick with it, or you call the customer to let them know you’re not able to make it. The customer should not have to call in to find that out.
It felt as though I was hiring a long-​time friend to do the task of installing a lock except that my friend would have at least shown up. No, thanks. Taking this business somewhere else.

Dell is awesome! He completely rescued me and was affordable too! This guy is the coolest damn locksmith; like a scene out of a movie, he put on a song with cool jazz vocals and had the door open before it finished. I was so happy that I even had him stay for a beer. Highly recommend!!!

A tall man, dark and with a stoop, strolls up the hill. He is wearing a fedora and black trenchcoat, chains hanging from everywhere, keys tattooed on one hand, locks and chains inked on the opposite wrist. Each wrinkle on his face tells a story, but he knows they’re there to mask the twinkle in his eye.
Upon being invited in, the man shuffles up the stairs like a slithering snake up the branches of a tree. He confronts his prey. The man inspects the thing to be broken and tamed, gets all manner of contraptions out of his trench, and begins the proceedings. After a few seconds, a smirk and a quick breath. Turns out his foe is a bit more challenging than it looks. The man stoops over a bit more and shines a light in the face of his foe, inspecting it for any sign of weakness. The man stops, steps back, and smiles broadly, appreciatively. The lock is a worthy adversary.
Then, it happens in a flash. Ping, ping, rattle, ping, rattle, shake, ping! In the span of half a minute, the dark man with the tattoos and chains has solved the riddle. The prey is captured and put to bed. All that is left is for the knob to be turned and glasses of bourbon to be poured and savored over a story or three.

Got great service from Del today– friendly, efficient and overall really together. Highly recommended!

I had a terrific experience with this locksmith service. Del was communicative, reliable, patient, and was there for me. I was locked out of my apartment, and he came at 2:00 in the morning to help let me in. He also waited for me very patiently while I got back to my house, which took a couple hours. I would definitely recommend Del’s services to anyone who needs a locksmith, especially at inconvenient hours.
Thanks Del!

Fantasic! Both scientist and artist.

We needed a new lock and, because we have a buzzer, we needed some work on the door frame too. Del did a great job creating a custom piece that looks professional and very artistic.
Also, Del showed up on time and was very responsive to our needs. I consider myself a very tough customer and Del came through with flying colors. Job well done!

Unreliable.
I called on Friday afternoon around the holidays to make an appointment to get locks changed on the condo. I was able to confirm an appointment for Monday evening at 6pm.
Monday evening at 5:55pm, I get a call that says he won’t be showing up due to car issues, so we reschedule to Tuesday, 6pm.
Tuesday, 6pm — no one shows. At 6:15pm I call to inquire about the appointment, I’m told he’s at Duboce near South Van Ness and he’ll be here in 10 minutes… Um, in rush hour holiday traffic, yeah right… he calls back 5 minutes later and says, nevermind, he won’t be there in 10 minutes.
I canceled the appointment. What a waste of time. Get serious man — I’m taking my business elsewhere.

Once you are locked out and then get back in, writing a 5 star review is the natural thing to do.
4^th of July — prime eating, drinking time — I was holding the door open waiting for the pizza guy when my overly adventurous cat bolted between my legs and out the door. In a flash, I impulsively darted after him and heard the door close behind me… keys, phone, life… inside and inaccessible.
Thankfully, I was able to meet some nice neighbors who have since taken to my cat quite a lot. They called Open and Shut service based on the Unilocal listing.
Del showed up on time as quoted (and on the 4^th of July — prime time). In a short time, he managed to get me (and my cat and my pizza) back in my condo. Del was cheerful, confident and clearly knows how to pick a lock.
Gratitude is what it’s all about and I am grateful to Del for helping me out at a time when I was just about to have a melt-​down.

A bike thief tried to pick my lock and jammed it. Del came out and sawed off my lock for me. He was a pleasant guy and offered some good advice about protecting my bike from theft etc. He even used his own shirt to protect my bike from the sparks flying off of his saw. He made a pretty crappy situation easy to deal with.
I called all of the locksmiths around town, and his price was the lowest by far. Also, he’s got a sweet purple truck. Highly recommend!

I found open and shut through Unilocal,and was very pleased with their rates. They promote never a service charge, which is apparently rare with locksmiths. They have a very competitive rate, and the fee without service charge is hard to beat.
Unfortunately, they did not show up on time. They originally asked for an hour window (between 10 & 11), and they showed up an hour and a half late (at 11:30). When I began to worry that they were not going to show, I called their number and did not receive a response or returned message.
Once they showed, their serviceman was friendly and finished my simple job of fixing a deadbolt and rekeying one lock within 30 minutes. I will be happy to use them again if I have the time and patience to wait.

Mike re-​keyed 9 locks for me, and he didn’t mind me staring over his shoulder and asking him sketchy locksmithing tricks the whole time. (I used to own a set of lock-​picks as a kid, so naturally I had a million questions and wanted to see how good he was. It’s scary how good he was…)
Oh, he was also punctual, very reasonably priced, did a perfect job, and i’d totally use their service again. I also learned I should stick to my day job.

My goal: Re-​key 9 locks in a 2-​unit Condo
Why Mike deserves 5 stars:
a) Showed up on time.
b) I called up a few places to compare pricing and to see who responded to my calls first. By far, Mike quoted me the most economical pricing.
c) All the new keys worked beautifully.
d) Mike took the initiative to show me how to re-​program the garage opener.
e) Accepted all credit cards and gave me an itemized receipt.
f) Spent quite a long time at the condo (2 hours!) but stuck to his original quote (1 hour) and did not charge extra.
Really great service and professionalism. Thank you, Mike!

OH MAN. THIS GUY ROCKS SO HARD.
He opened both my locks and let me inside.
Hope I never need to use him again but he still rocks.

BAM 5 stars all the way for Theo. He just left about 2 minutes ago. I got my front door rekeyed. He was in and out in about 10 minutes. Friendly, efficient, great work and totally affordable. I’d HIGHLY recommend this guy.
Thanks THEO!

They came right on time for a Friday appointment to re-​key the deadbolts on our new home. I liked that they were willing to install an electronic lock that I was going to buy at Lowe’s (but didn’t). Took about 1 hr to re-​key3 doors and make copies.
Glad they put a photo of their vehicle on Unilocal!because it doesn’t generate a secure feeling when someone is making copies in a rusted out van. Paid cash and took advantage of the $ 10 off Unilocal!deal.

When I first moved to Boston, I lived in a carriage house on the back of the property of this guy named Angelo (not our sweet Angelo, this dude was creepy). He lived in the main house, I lived in the carriage house, and life was grand because rent was cheap and utilities were included. Then he went in my house one night to turn off my air conditioner. In the middle of August. And this was a two-​story carriage house… you can only imagine the heat. When I confronted him on it, he said it was because he paid the utilities (which he never made me pay) and therefore had a reason to turn off my stuff.
Needless to say, I was creeped out and wanted to get out of that living situation as soon as possible… but then I broke my arm. My first night home after being in the hospital, I was drugged up on Percocet, sleeping when I heard a noise. AGAIN this weirdo entered my house, CAME UP MY STAIRS, and said he was «just trying to check on my cats.» I screamed bloody murder and REALLY vowed to get out of the place. It wasn’t until later that I found out that he didn’t want a tenant so much as a woman dependent on him.
In any case, ever since then, I have been extremely paranoid about someone entering my apartment without my knowledge, which I believe happened last weekend. How was this possible? Let’s just say I have no idea how many people have access to my apartment-​the building manager, the building manager’s friend, the guy living with the building manager, to name a few.
Of course when I think of a locksmith, I think of Theo. Seriously, who else am I going to call? I pinged Theo to tell him about my plight, and we set up a time where he could come and take care of business. Granted, I did have to pay his mileage and toll, but it’s well worth it to have someone I trust take care of this.
Bottom line– to lock weirdos out of your apartment, call Theo.

Polite, professional, same day service!
Punctual arrival and efficient work!
We got our a new lock for our gate and Lock Smith was kind enough to grease the hinges.

I obtained quotes from a few different companies for a minor home lock issue I was having. Open and Shut was by far the cheapest at $ 50 (after their $ 10 holiday special discount). They were able to schedule an appointment for the day after I called and gave me a 1 hour window. When they thought they might be late for their 1 hour window (and I think they were on time afterall), they called ahead and apologized profusely.
When my Open and Shut guy came out, he clearly explained and then efficiently fixed the problem. He also gave my dog several sweet pats which Ruggles greatly appreciated. When he was done, he asked me to check the door a few times to make sure it was working perfectly. Then he wrote out a receipt and accepted my Visa card.
Awesome! I would definitely call Open and Shut again! (but hopefully I won’t need to…)