OneClick Solutions Group

We wouldn’t be a functioning business without these guys! Efficient, reliable and hard-​working. Everything you want from your IT support. I can’t recommend them enough!

Sincerely the best service ever! Chris, Spencer and Wan are incredibly attentive and full of knowledge. We haven’t had a problem they couldn’t solve quickly. They helped us move offices and managed all the services and contracts. They give my team great personalized service — even cell phone and personal data migration. Most importantly they just get the job done! Their service is up and above the best! Highly highly recommended!

OneClickFix are top-​notch IT professionals that made a huge different in my client’s business (read on…)
As a business consultant, I recently referred one of my clients to OneClick. Client had gone through various «schmuck-​in-​a-​truck» computer guys and questionable IT firms and had overall bad taste of IT companies.
The OneClick team came in, fixed the obvious problems and keep things running on a continual basis.
My financial services client couldn’t be happier. I’ll continue to recommend OneClickFix for any businesses needing professional computer support.

They are quick, knowledgeable, clean and always nearby when we need help in our SF office. Highly recommended.

I went back to the Tanforan location to get my daughters phone screen fix ! Owner offer to repair it again free of charge! That’s a great customer service!

We have a doctor’s practice of 15 computers, server and printers. OneClickFix has been our IT services provider for 5 years. We hardly ever have any downtime and response times to problems are great. Thanks oneclickfix!

I have been working with OneClickFIX for many years! Great Customer Service. If for any reason they are not available when i call, they call me back VERY quickly and solve my issues. Mark and his team are very knowledgeable and always figure the problems/​issues for me. Its my place to go for any computer/​IT issues i have. Strongly recommend them.

Mark did an awesome job for us. AT&T switched us from DSL to Uverse unannounced, we are a small hotel so when ATT disabled the internet we were out of business, luckily we were able to get Uverse connected the next day. Mark Set our wireless and office network back to the correct settings within 15 minutes, very impressed! Also Did this on a Saturday within a half our of calling, Great service very knowledgeable and Highly recommended. Thank you!

Beyond amazing. Mark and his team are so professional, so attentive and such a pleasure to work with. We have retained their services for more than three years and have never had a bad experience. In fact, our experience has been that these guys go above and beyond for us without our having to ask. They are hands down the best IT support group in the Bay Area.

Mark from OneClickFix always helps us out with our office IT issues, no matter how big or small. He takes the time to explain everything and is very patient, especially with those of us who may not be so computer-​savvy. As a non-​profit, we don’t have an in-​house IT guy, so Mark is relied on heavily by everyone in our office and he always delivers. I can’t speak highly enough about their services. Definitely recommended.

Great IT support and configuration of services.

I highly recommend this company for business IT support. They’re always available to fix any tech problem on a moment’s notice. And they fix it right the first time — no repeat visits resolving the same issue over and over again. What more can you ask for?

Our small office has been hit with a couple of desperate IT situations, and every time Mark and his team swoop in and save the day. The customer service is amazing, timing is faster than anyone else in the area and quality of support is outstanding. I would never call anyone else.

OneClickFix has been supporting our company of more than 60 staffers — both locally at our San Francisco corporate office and remote sales reps around the US — since July of 2010 (I’m writing this in November 2011).
They have provided us with support via email, telephone, and for extended intervals with full-​time on-​site staff, and even multiple on-​site staff when needed.
Support has included, well, everything…:
Routine day to day issues such as «my monitor went blank», «I can’t reach XYZ website», «my email doesn’t seem to be going out».
Slightly more involved tasks such as configuring a new staffer’s phone and voice-​mail, and setting up their new computer so they have all necessary access to company assets.
Even more involved tasks such as wiping a departing staffer’s laptop and re-​imaging it with one of several standard setups for different departments and different hardware.
Complex tasks such as setting up and walking a new user through first-​time VPN access to reach inside assets from remote — all while the staffer really is remote.
Very complex tasks such as migrating our internal email services from an Exchange hosting provider to a new non-​Exchange provider, reconfiguring all staffer’s email clients to work smoothly during the cut-​over, without interruption in service or loss of inbound email; also working closely with a new Internet service provider for our office to ensure a similarly trouble-​free cut-​over to a faster connection.
Over the top tasks (meaning well beyond the call of duty) such as replacing wonky keyboards on laptops; neatly organizing a formerly completely chaotic IT storage closet for easy access, and arranging for pickup of computer ‘waste’ for recycling; and even assisting a difficult to work with contractor/​consultant who technically wasn’t even covered by our support contract — why? Because the OneClickFix staff are passionate about ensuring that the customer is completely satisfied, and are dedicated to the credo «under-​promise, and over-​deliver».
I hope I’ve made myself clear. The service that OneClickFix provides is simply stellar. I have — after nearly a year and a half of continuous support service from them — NO complaints. None. I can’t recall a single time that I’ve ever felt I was getting less than 100% of their effort while fixing even the most trivial of issues.
I don’t hand out compliments often. Poor service tends to be the norm these days. People tend to be grateful just to get merely adequate service. Exceptional service is a rarity.
OneClickFix is exceptional.

My firewall went down at the office preventing my team from accessing the Internet, so basically shutting us down. I called OneClickFix and explained the problem.
Within a couple of hours, Mark was in our office with a loaner firewall and got us back online quickly. To me this was above and beyond what I expect from anybody, especially as a first time customer.
I highly recommend this company.

OneClickFix has been supporting our start-​up (about 40 people) for the last year. We couldn’t be happier with their services! Super-​responsive whenever there is a problem, and their techs are really down-​to-​earth and friendly. If you are looking for awesome technical support and consulting, call these guys!

Mark is my office’s IT guy and he and all of his employees are amazing. We aren’t the most techy group, so we need his help quite often. He and his colleagues have always been friendly and very helpful. This review is long overdue. Thanks guys!

My computer had been on its way to its bad place for two weeks. Mark and i spoke briefly and he was at my office within 45 minutes. It took him less than 30 minutes to completely rework my little dell. AMAZING! I honestly believe my computer is working better than it worked on the first day i got it.

I didn’t know what IT managed services were until our business contacted OneClickFix. Essentially, for a monthly fee (I think of it as insurance) you hand over the keys to your computer/​network/​server/​printer and let them worry about things like backups, virus issues, network outages, etc. Most of the time they’ve fixed a problem before we were even aware of it. Great business model!

We had a great experience working with OneClickFix.
We received very detailed and appropriate work with over delivery on support for a very reasonable fee.
Mark is patient and thoughtful and does not try to oversell services.
Even as an IT novice you should feel comfortable calling for a consult without feeling pressured.
We will continue to use One Click Fix in the future.