MyPoints

Wow, so many bad reviews! I’ve been a member for a couple decades now, and find it really worthwhile. Another reviewer mentioned that it can take forever to accrue points by doing their little tasks; I don’t do any of them (well, the occasional survey). What I do – besides buying the occasional gift card, which accrues points quickly (I go to CVS regularly, so their CVS gift cards are definitely worth it for me) — is make sure that whenever I shop online, I check MyPoints first to see if it’s a vendor on their site. If so, I’ll shop through their link, and earn points for each dollar I spend on something I was going to buy anyway. They’ve even got a very decent search engine: I search a lot, so I earn a few hundred points a month just by using it instead of Google. Painless. Over the years, I’ve earned enough points to earn many free gift cards — again, to places I’d have bought stuff at anyway. I can’t swear for every customer service person they employ, but there’s the occasional problem everywhere, and the very, very few times I’ve had an issue that I’ve had to contact them about, they’ve always been fine. No sweat, no cost, all profit. Literally nothing to lose: what’s to complain about?
(Yup, new to Unilocal when I wrote this; no connection to the company, but just happened on these reviews searching for a specific MyPoints feature (on their search engine, earning points). Why people rag on something that’s basically free money I just don’t get…)

I want to give ZERO star! I have been with MyPoints for a long time. Starting from 2016, the customer services became really nasty! They will try all kinds of method to prevent you from redeeming your points. Use other sites for points! I am done with MyPoints. They make me a very unhappy customer!

Every review here is horrible. I’m not a huge advocate of My Points but I’ve never had any problems with them either. I’ve contacted customer service twice for questions or issues and both times I was responded to in a timely manner. I’ve been a member for 8 months and have accrued a 2,500 United Mileage award as well as a $ 50 gift card for Express and cashed the points in without any issues. I don’t discount the numerous complaints people have had which is highly concerning but as far as my experiences I didn’t have any problems.
I first found out about My Points on United Airline’s website as a way to gain points to cash in for miles. Points are gained a multitude of different ways (watching videos, buying gift cards, clipping coupons, taking surveys) and then cashed in for United Miles as well as gift cards for retailers like Starbucks, Staples, The Gap, etc. In terms of earning points by far the most lucrative is purchasing gift cards. You gain hundreds or even thousands of points buying one gift card (not to be confused with the gift cards you earn by cashing points in) which would take forever to accrue by the other methods on their site.
Besides buying gift cards I don’t think anything on My Points is lucrative enough for the time and energy spent on accruing points.
Example:
It takes 3,700 points to get a $ 25 Starbucks gift card.
–That’s watching 3,700 videos
–Doing 37 surveys which take at least 10 minutes (not counting the all the times you might not qualify which is time consuming and for me happened around 60% of the time)
–Using 370 Ten point coupons in the drugstore
–Or you can basically accrue that if you buy gift cards ranging from 100 points to 2500 points.
After breaking this down I rather just pay $ 25 for my own Starbucks gift card then go through all that.
I’m glad I tried out My Points and am happy with my rewards but it just seems more hassle for what it’s worth. It takes thousands of points to be able to cash in for a reward unlike some other sites like E-​Rewards or E-​Miles where the rewards are smaller but you need much less points before cashing in. This makes a difference in this instant gratification generation.
To me the concept of My Points kind of reminds me of going to 3 different supermarkets to get deals on 3 different items but when you figure the gas cost and time spent doing this it’s actually not that much or any money saved at all.
I think using My Points is better for people that have more free time on their hands, maybe someone retired or who has a job where they are allowed to surf the internet without restriction. For an average person with a regular job I just don’t think it’s lucrative enough and even a waste of time.

I cashed in my points for a Groupon gift card and it never worked! E-​mailed twice and left 2 voice mails and nobody is getting back to me. Customer service is close to zero. Don’t waste your time to click on their e-​mails!

I have been a MyPoints member for nearly TWENTY YEARS and was always able to get problems resolved easily in the past. I’m now having a problem where THEIR site screwed up and somehow shows that I redeemed an eGift Certificate for Nike. I am disabled and have no need for or interest in sporting goods or apparel, and would NEVER have even clicked on it much less redeemed points for this.
The redemption confirmation process is multi-​step, which I never saw nor proceeded through, and I DIDN’T EVEN RECEIVE THE GIFT CERTIFICATE!!! I have tried contacting them through their site eMail form three times now, and haven’t even gotten a ticket number (which I’ve ALWAYS received in past exchanges with them) much less a response. I am LIVID!

I’m having fun earning points through links in their e-​mail, for searches, and for surveys, just to see how high I can go. I even get points for things I didn’t buy (I’m sure that person is looking for his/​her points — I got them) and for things I bought but never received. But, I’m no longer buying gift cards or redeeming points. I do not trust these people to send me my gift cards even though they take my money and points. If you buy something and don’t receive it, go to your bank and cancel payment the bank will give you your money. Though, my sister told me that the banks just take it as a loss; so MyPoints gets to keep the money, guess that’s how they make money.

On 02/​13, I attempted to access my account to redeem points to use for a wedding gift. It would not recognize my login, so I contacted MyPoints (MP) directly and received a response from «DAVE» on ⁰²⁄₁₆ advising how to access my account. Needless to say, it didn’t work and I have again contacted MP. On 02/​20, I had 34,186 points. Today I have 18,396 and have again sent an inquiry as to why my points have been reduced by nearly half and to make my account whole as it appeared on ⁰²⁄₂₀. We’ll see how that works. I redeemed 34k+ points before and did not have any issues with my account until now. I will post to Unilocal the outcome of this incident.

Ok seems like they went through a real rough patch and now things are smoothed out. For about the last 6 months, I have not had any problems. :)

If you are browsing the web looking to see if MyPoints is worth your time or not, you have come to the right place.
MyPoints is a sketch, crooky little company that works out of San Francisco, and I promise you if you sign up, it won’t be without it’s heartache. You’ll purchase things using their links, thinking all is well and good, and POOF! No points. When you try to have it fixed, you’ll get a copy and pasted lame excuse as to why they won’t reward you. Every. Single. Time.
Every once in a while, it shows that there is a God, and the points are rewarded.
But then there are other aspects in the site:
— Click Thru email for points is easy, but if you rely solely on this for enough points for a gift card, you’ll be waiting for years.
— Watching videos for points — used to be awesome, but now they want you to watch 5 videos for one point. HAHAHA WHAT? They cap it off at 75 points, so you need to watch 375 videos, which they clearly do not have. It’s basically setting you up for failure now.
EDIT: 29 Jan 2016 — I checked today and they changed it back to 1 point per video. Funny enough the change came when I placed this review. Hmm. No complaints!
— Doing surveys can get you at least 5 points, IF THEY DON’T MESS UP. If they do, try over and over to contact their member services. It’s basically impossible, and again, you’ll get a copy and paste email back. Took me 3 tries every day with sending a service request and contacting BBB for them to award me what I deserved.
I cannot completely discredit them because the fact that I can redeem points for random stuff every once in a while really helps. Except it takes you forever to reach so many points, but whatever. I have my days where I really want to delete my membership, which I’m sure will happen one day, but I like to redeem my points every once in a while. Helps with school and all that.
Also I should note, there used to be a reliable phone number to be able to reach them, and when I’d have issues, I had the nicest people try to help me out. Then I tried again recently, and no one answers. Ever. You have to leave a message, and no one emails or calls you back. It’s very impersonal and makes you wonder with whom you’re leaving such confidential information with. If you’re uncomfortable with lack of customer service (total lack, I’m telling you right off the bat), then save yourself the heartache and refrain from signing up. But if you don’t mind a little «spam“ish emails every day and occasionally being jipped out of points, go for it.

I have built points with MyPoints for years and now want to use my points. I log on and the web site recognizes me and says I have X points and then when I try to redeem my points they kick my to a loop that says they don’t know who I am and I have to verify my ID when I verify they don’t recognize me. OK these things happen. Starting months ago I use their service contact and email them. NO response repeatedly. Today completely fed up I decide to call their service people. Big surprise no phone number!!! These people hide their phone number like a cobra hides it’s kill!!! So I have a problem and I need to communicate with a human. Simple fact with MyPoints that will be impossible. Avoid this company like the plague, find another shopping portal there are many good ones such as the ones attached to American Airlines and American express.
Tom Sedar
Very Very mad customer of my

There is something fishy going on in the company. I was a member for ~10 year and accumulated 10,000+ points by buying gift cards in the past 2 years. Last Dec I tried to redeem the points, but couldn’t login. The website asked me for DOB to re-​confirm the account info. So I filled the form and later the customer service sent me a confirmation email. BUT nothing had changed, I was still locked out, and replied the email to check my case again. Couple weeks later in Jan, they just automatically unsubscribed my email, which means I LOST all the points and the account.
That’s it. I am done with the company and switch to
.

Could they care less? Yes! No such thing as a response to a simple question. No email or phone replies. I really would not invest in any of their deals or subscribe in any capacity. I doubt that this is merely about needing more people to handle communication, but if it is they should do so. I will be closing out my account when I reach the needed points for a purchase and then adiós.

I have received my points on this site but I am not sure if i would have if not for my staying on top of things with frequent (2x monthly) emails. I have never gotten a rude reply but it does take quite awhile (10 days or so) to get a response. After (if) I get my current 3000 bonus points credited, I will cash out and stop using due to all the frustration. I checked the San Francisco BBB site which seems to have out-​dated info but has a link to file a complaint:

I gave MyPoints a shot for 4 years. My hubby and I had separate accounts, but without any notification, they canceled his account when he had many points collected already! When he wrote them to ask what happened, they don’t respond.
Then 2 months ago, I wrote a nice email just asking a question… a simple yes or no would do. They don’t respond… A few weeks later, I asked them the same question, I still didn’t get an answer. Terrible customer service. or should I say ‘non-​existing customer service’.

I made a purchase through MyPoints for a Costco membership in June. I paid for my purchase with my credit card, but I did forget to save that email. What I did have, was after going back to Costco I was able to retrieve my member application and luckily enough on the receipt was printed «MyPoints» About 2 mos. later I check to see if my points were posted and as usual They Were NOT. I went into my acct for that particular day to file for missing points. I was able to locate the offer for that specific day and when I clicked the drop down menu it blocked me from filing a missing points claim. So I sent an email with all my info, advising them their website is blocking me from filing a complaint. The response I got was as expected from employee «A» also known as «Irene». She read NOTHING from what I wrote, did not even touch on the Web complaint, and advised me to go into my acct. and do exactly what I mentioned above. Again I was blocked so I file a second complaint stating I wanted my 450 points promised. Again, lucky me gets the same carbon copy response from employee «A».
Now I’m fired up, I send another email, nothing nasty just requesting I have someone other than Employee «A» look into this because I want my points and my complaint was not being addressed. I GET NO RESPONSE FROM ANYONE, EVER AGAIN, and it is now Oct 5 2015. I have contacted a phone number I found on the web, and all you get is an automated voice mail, you can leave a message but YOU GET NO RESPONSE.
I am now going to take action through the BBB but I understand that any business who belongs to the BBB must pay for a memebership? Does MyPoints get paid by each sponsor, and if they do why do they refuse to give points that are earned by the members for their purchases? If anyone knows where to file a complaint in reference to computer fraud please post it. I’m going to continue to persue this issue because I know there are many people out here facing the same issue and NO way to get in touch with anyone from My Points. Is this legal how they run a business with no way to contact anyone?
What I seem to read after reading the other reviews here on Unilocal many of us are getting our replys from the same «Carbon Copy IRENE» I wonder if this person Irene truly exists.

I have been a member for more than 15yrs now. Although I do like their rewards system their Customer Service sucks. They have horrible attitudes and never respond to their emails. I have even tried to contact them on Facebook and got the response «Who are you?». Then it got even more snarky from there. Sadly disappointing.

Two stars because MyPoints used to be amazing. Member since 2010.
I’ve been trying since March to redeem points. Each time, after 4 – 6 weeks, I contact them about my gift card not arriving, they refund my points and we start the whole process over.
Sure, they refund the points, which are effectively nonredeemable. They have clearly been told to push eGift cards, but I don’t want any eGift cards they offer. Why offer iTunes gift cards if you don’t allow users to redeem points for the iTunes gift cards. I have contact you about a dozen times, each time my concerns are completely ignored. e-​mail, online interface and twitter have been unsuccessful.
I have over a quarter million lifetime points earned. Basically, I’m a good customer. This really is a shame. Once I redeem my points for a useless (to me) eGift card, that I don’t actually want, I will be closing my account.

I definitely would recommend them! I will tell you a little bit about my experience. I have been a member since 1999. It is free to join. You do online shopping, click on emails, watch videos, do surveys, use the Yahoo search on their website, and enter contests. For many of the activities you get points.
I just got my Walmart/Sam’s Club $ 50 gift card this month. I bought some items at Sam’s Club and didn’t have to pay anything. So with many of the emails, you get 5 points, for 10 videos you watch per day you get 10 points, the surveys are 10 points if you don’t qualify, and if you do you get paid for what points they tell you (usually 50 points and up). There are many merchants you click the shop tab on their website and click the merchant and can add points.
I really haven’t had too many problems with items not crediting. If I have a problem they resolve it. I must say that you have to use the same information (email) as you registered with MyPoints and read the restrictions of the merchants if you do a lot of shopping. I know they don’t offer points for certain categories or if you buy big ticket items. Just be sure you allow cookies, and use the same email as the one you registered with MyPoints and read what will get you points and you shouldn’t have a problem getting your points.
I really don’t buy a ton of stuff so the free activities (click email offers, watch videos, do surveys, do web searches, and contests) help me get to where I can cash out. They offer many gift cards you can get. I believe they still offer PayPal, but you don’t get as much bang for your points that way. I usually get Walmart/Sam’s Club gift cards when I cash out because I’m always going there. A good idea would be to use a credit card with rewards so you’ll get twice the rewards — on MyPoints and on your credit card.
Somethings they don’t do as well as they used to – not every email will get you points. Sometimes the restrictions for the merchants in the shopping category are just too strict. Amazon is one example – they always have categories I don’t buy such as shoes, and fresh groceries. I don’t buy shoes and such from Amazon and we don’t have the Amazon fresh (or whatever it’s called) offered in my area.
I’m definitely a fan of their service, however. I would recommend you trying it out.

I made a recent purchase on April 12, 2015. I went thru your Website of MyPoints and found Merchant
and clicked the link. A icon from MyPoints appeared and I completed a order & purchased on said date. However for some reason the link between your Website and
is not communicating and therefore it did not send any «tracking Info» or «Identification Code» back to you verifying that I made this purchase so it could match up to my member account.
I have complained several times and gone thru your website and sent all the info and according to this (Irene L) — I am crap out of luck —- .That is total «Bull». It is a valid Order and going on
website your Icon is appearing on the their Website. So I don’t know what happen, but to deny my points because your Website is screwed up is total nonsense. I really am beginning to wonder how many other Websites are messed up and Miss Irene is telling the customer well that’s too bad!
I have been a account holder since November 2000 — probably longer than this Irene L has been employed with your Company. I only hope this can be worked out, because if not I will close my Account with you — better to have nothing, then be screwed out.
THIS IS ONE OF THE FINAL PIECES OF EMAIL I RECEIVED FROM THIS (BRAINLESS FOOL OR SHOULD I SAY IGNORANCE IS BLISS)
Irene L. (MyPoints Member Services)
May 5, 08:56
Pamela,
Our website tracks all clicks – whether or not tracking is «screwed up.» There is no clickthru, which means we cannot award Points.
If you continue this harassment, I will be forced to suspend your account.
Thank you,
Irene L.
MyPoints Member Service Manager
Never miss out on a Point-​earning opportunity: Add MyPoints Score! to your browser!
NEEDLESS TO SAY I CANCELLED MY ACCOUNT — U CAN SHOVE IT SCUM BAGS

I would give MyPoints zero stars if I could. They are scam artisits. I had accured hundreds of points on this site thru Bzz Agent. I had been dutifully linking all my accrued points from Bzz Agent to M Points, but since I hadnt logged on the actual MyPoints website for a while THEY CANCELLED MY ACCOUNT ALONG WITH ALL MY ACCRUED POINTS!
Now I have been trying to create a new MyPoints account so i can start actually using the points I am accruing on Bzz Agent and no matter what I do, what email I use, change the password, write emails begging for help from «Customer Service» (THAT is a laugh) nothing works and I cannot log on and access the points I have.
This is a joke. They should be sued for false advertising. I have followed their rules, I have done as they asked yet I still have NO ACCESS to my earned points or the ability to use them.
Why would I do surveys then if I’m not getting compensated for it?
MyPoints is a JOKE! STAY AWAY!