Murphy Investments Property Management

Best management company ever! Every time I asked something — they responded the same day and fixed the problem right away. Last time I came to the office in the morning having issues with the oven, and when I got home in the evening I found absolutely new gas range installed! Super nice, professional and friendly staff. Highly recommend!

Only in a market so desperate for housing could such a profoundly unprofessional operation as Murphy survive and – apparently – even thrive. We lived at one of their properties for two years, during which time the staff insulted and antagonized but mostly ignored us. We only heard from them when they needed something or were required by law to keep us informed, and their communications were always deeply impersonal. Maintenance requests were treated as a nuisance, and phone calls about security concerns were glibly dismissed. The utter annoyance of one office worker, in particular, was palpable every time we interacted with her, seething just beneath the surface as she barely tolerated our existence. «We’ll look into it,» she would say in a perfunctory monotone while giving us a look that promised the opposite. Meanwhile, when the building maintenance staff made racially insensitive and vaguely threatening comments to us because we improperly broke down a cardboard box, the office simply denied that it ever happened. Finally, when we moved out, we requested a pre-​inspection, during which they gave us detailed instructions on what to do to get our full security deposit back. We followed them all to the letter, spending a full day cleaning, sanding, painting, etc. – the place looked almost new when we left. Nevertheless, when we finally received our check (several days later than required by law), Murphy had withheld $ 600+ from our deposit, claiming they had to re-​do all the work we’d done and citing several other items never mentioned during the pre-​inspection (likely because they had no basis in reality). Long story short: Avoid subjecting yourself to this headache if at all possible. The Murphy staff aren’t just bad landlords. Many of them are bad people.

Wound up moving out of this place because they forced all the olf tenents out by not repairing the elevator for almost a year.
The place is a dump guys and the landlord is a big time shiester if you ever have to deal with him. I will never go back there and do any business with them.

I’ve lived with my Old Lady in the same apartment near Alamo Square from Murphy’s for 16 years. This was back when it was the Western Addition and not this NOPA nonsense. Great landlords from the moment we moved in. This was at the height of the dotcom boom, and we were able to move in within a couple of days.
I have called them on Sunday night with various serious issues, and they have sent someone over within hours. Since we have been there they have painted the buildings a couple of times anyway. They retrofitted the building for earthquakes, They have replaced our fridge a couple of times each, and it has always been within hours of us calling. The same thing with the stove which they have replaced the same day or the next.
Everyone at the office, especially Jacque (Jackie) and Dennis, the owner, is friendly and easy to deal with. The maintenance folks are always courteous. Plus, they are really Irish!

I can’t speak for any of the other reviews, but my experience was amazingly good. I put a full deposit and security on an apartment in the city, and at the last minute had to change the move in date. Believe it or not, I got the rent back with no issue. I had friends tell me I was going to lose my security deposit, so in the world of landlords in San Francisco, I think Murphy is great. They are reliable, courteous and it is a pleasure doing business with Hortencia in the Valencia street office.

I wish I could give them 0 stars. I only lived in a building owned/​managed by them for 8 months, and it was 8 months too long. They are completely non-​responsive with maintenance issues, didn’t notify tenants in a timely manner of scaffolding/​painting on the building which lead to TWO break-​ins, and the owner of the company sent nasty emails which sets the tone for entire company.
You can probably find a decent looking apartment that fits you but just do not expect much from the property management company.

Horrible Organization. I got a nasty gram from the owner of the company. Just goes to show that what kind of organization this is when the head of company writes inappropriate emails. Did not return my deposit in a timely manner, they are non-​responsive when you have any service or maintenance issues, and the people are rude.

I’ve been in my Murphy-​owned apartment in the Mission for fourteen plus years now and been very happy with my landlords. They aren’t perfect, but who is? They’ve been marvelous when I’ve had problems. When I discovered that my stove wasn’t working on the night before Thanksgiving a couple of years ago I left as message on their voice mail at 8 o’clock that evening. They were there early the following morning — on Thanksgiving day — with a replacement working stove. When the water heater blew on a Sunday they were there that same day to replace it. The minor annoyances that have come up over the years have been just that — minor — and I plan to continue renting here for a long, long time.

Thought I’d update because I got so messages asking which building I lived in.
It was 1030 Franklin Street.
I will say that it likely doesn’t matter.
The management company is the management company and I hightailed it out of there just to not have to deal with my car being broken into in the garage and all that other shit.
I now live in Marin paying almost twice the rent but at least I’ll never have to deal with the sham of Murphy Investments.

I’m so happy I got out of living in one of their buildings. Unfortunately, San Francisco’s rental market make slumlords shine in a different light while you’re desperate for housing in the city. That is until they start coming into your apartment randomly without notice for failed attempts at repairing things, keep most of your deposit, and do anything they can to wedge you out. Oh and don’t bother appealing anything since Bart Murphy, owner of Murphy Investments, is a Rent Board Commissioner.

I moved into my apartment managed by Murphy this past June. From the application process to minor maintenance issues, they have been extremely responsive and helpful.
By no fault of theirs, we had some trouble with brand new appliances in our apartment – fridge and oven. In both instances, they came by the day we got in contact.
I am also very impressed with how well maintained my building is.
In comparison to past landlords, Murphy is outstanding!

I came into contact with Murphy Investments Property Management while looking for apartments in San Francisco. During the tiring search process, it was a pleasure to meet the kind staff of Murphy’s and check out the properties that they manage. The condition of their properties speak for themselves. Clean and well-​maintained, the property is a great deal.
Great service!

Visited their office today in SF. The staff was really great and friendly.
They answered all of my questions regarding the space I want to see.

I actually like my apartment on 1030 Franklin St. it’s pretty, im the first person to live there so it’s not completely gone to shit yet. rent is «okay»… However:…
the lightfixture in the ceiling has needed fixing for 3 years now, instead when they say they are going to fix it, they jus swap the lightbulps which then in turn only last roughly 3 weeks at which point I call them again and ask them to fix it once more. they come out, swap the lightbulps. rinse repeat. When I first moved in my cieling was leaking like crazy, which was what got into the lightfixtures causing them to short circuit every time a new bulp is put in. this is now 3 years ago. still happening.
The Elevator in the building has been «out of order» for the past year now. wildly frustrating since taking trash down to the basement now entails maneuvering down a tiny spiral flight of stairs with big trash bags. not to mention doing big loads of laundry has become pretty impossible as the laundry room is in the basement. not that that really matters since I dont remember the last time both washer and dryer were actually working so I decided to hire SFWash to pick up and drop off my laundry once every second week. very affordable, big life saver.
The lock in the front door is constantly broken. usually gets fixed pretty rapidly though.
also, I feel really bad for the elderly lady on the 3^rd floor who has to take the stairs every day and can barely walk.

I have found renting from murphy investments to be a very good experience. they look after the building Maintenance issues are dealt with quickly .The office staff are very friendly .I have been renting from them for 8 years now. satisfied!!!

I lived in one of their Mission studios for a year. While the area isn’t clean or safe, the most horrible aspect is their bad customer service and dishonest practices. It has been over a month since we moved out and they haven’t returned our security deposit of over $ 2,000. Every time I called, they always lied about already sending it out «yesterday». Their phone staff, who also claims to be the manager, is extremely rude. She would blame the postal service for losing the mail, yet cannot produce any proof of sending it, no tracking number, nada. She even said that the mail doesn’t need to be sent by first class mail, which is totally false — the law specifies that they must return the deposit and an itemized list of any deductions within 21 days by personal delivery or first-​class mail. These jokers broke every law in the book and have the audacity to continue keeping our money and lie about anything.

Murphy Investment is the worst apartment management company I have ever had to deal with. So many issues, not sure where to start. Maybe that I’ve been with them over 8 years they refuse to fix things the right way. 8 Years ago there were people who actually cared about their tenants… that changed a few years ago when new people came in.
Our stove went out, so they said they would replace it with another one (not a new one, God forbid they spend a penny) they bring an OLDER one, and it still doesnt work. Even after calling, they send out the super and he tries it and he manages to get the flame to show (very small, takes forever to cook anything) and now it doesn’t go on. I asked the maintenance man to fix a few broken window panels in our door, still no new glass – been over 1 year now. The window in the bedroom is falling apart, how do they fix it: replace it with an older window that is also ready to fall apart. The wood in the bathroom window sill is rotting, they claim they are not responsible for «wear and tear». This management will not go out of there way to improve the failing structure of this apartment. Just want to put this caution out there in who you will be dealing with…

Tonight is the second night in a row that my boyfriend and I (and other prospective applicants) have been stood up by whoever at Murphy Apartments for a scheduled open house. Last night it was for a place on Fulton, and tonight the apartment was in a building on Franklin.
It’s been pouring today, so luckily a generous tenant let the group of open housers in to wait in the foyer. The property manager never showed up, this despite the disclaimer on the ads that emphasize that the showings begin at 6pm «sharp», meaning, I guess, that their time is valuable. It’s kind of lame that they haven’t extended potential renters the same courtesy.
We’re going to be avoiding any more open houses with this company. Not worth the wasted time.

Avoid signing a lease with this company at all costs. I lived in a remodeled studio in the mission, come to find out that the structure of the apartment had black mold. Basically the lease is written so that the tenant has no rights when it comes to mold abatement.
When I brought this up to the property manager, I had to call three times in order to make sure that they understood the situation. I had to completely get rid of my bed and paid a lot of money to have my dog allergy tested, only to find out that the mold was causing him healthy problems. I had home mold testing done, found that there was black mold in multiple areas of the apartment, and took a copy of the results to the office. I was told the owner would handle it and was «out of the country.»
All of this happened towards the end of my lease, I found it better to just vacate. Needless to say, they ended up charging me to replace floor boards where the mold was showing up. I understand that this should be taken at a case-​by-​case basis, but their handling of the situation was unprofessional.

Bed Bugs! Beware!
I dont usually write reviews on Unilocal,but my bitter experience with Murphy investments compelled me to write this.
If you like rude and plain unprofessional tenant service where your needs don’t matter only our on-​time rent payment, this is the company for you.
My apartment was in fair condition. The complaint is not about the apartment but about the unpleasant odor and appearance of the common areas. The rug was not only filthy and stinky but the worse issue was their recurring problem with bed bugs.
Bianca is the only Murphy investment employee who cared about the tenants but could do little to improve the building unsanitary conditions.
Hortensia was always very rude and always took her own sweet time to fix issues that come with normal wear and tear of the use of any kind of facility.
Jackie LeCue is definitely rude and disagreeable, when asked if there were plans to remove the rug in the common areas any time soon, her answer to my face was «If you don’t like it you can move somewhere else». These people know that someone else will be fooled into move to this place based on the lack of apartments in SF, so they have no problem treating people like dirt once you are locked-​in on a lease agreement.
At the end they ended up keeping 80% of my deposit around $ 1,080.00 dlls even though I left the apartment in a very good condition they didn’t even give me an opportunity to make a personal inspection.
So if you are planning to rent from Murphy Investments, unlike me, please think twice and if you decide to do it, do it at your own risk.