Mudpuppy’s Tub & Scrub

This place does a great job! Everyone who works here is friendly and helpful and so accommodating. Will keep coming back!

A great team who are both lovely people and love dogs!

Mud Puppy’s in San Francisco is a wonderful place. I’ve gone to the one in Richmond for many years but was in San Francisco and tried the newer one for the first time. The young man who washed my dog Biscuit was an angel. The employees at Mud Puppies love dogs and are extremely gentle. In addition their prices are fair. Try them. You’ll like them.
Pat
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I love Mudpuppy’s, but more importantly, my boxer, Sammy, loves it. They are great with him and he always looks so amazing and happy when I pick him up. Thanks Mudpuppy’s!

We love taking our dog here. Bobby is the best. Prices are reasonable compared to all the outrageously priced places we’ve been too.
Bobby is always customer service focused. He takes good care of our dog and helps advise on what is best for your dog versus other places that tend to up-​sale you on services and products you don’t need.
I always feel bad when I see people that don’t tip them. Dealing with doggies can be challenging at times. It’s like wrestling an alligator in some cases. If you have a hard or ginormous pet to manage… please be sure to add a little extra tip. They work hard so be kind :)

I love this place! Every time I bring my baby girl she’s happy, they genuinely love dogs and they do a great job with hair cuts. I love the premium package!
When I pick her up she’s relax and beautiful!
They are awesome!!!

I am new to the city and needed a groomer for my lab. Not only did they accommodate us when I called the day of, but I know that my puppy was happy and clean when she came home. They were so good to my dog and I know I will be back!

Our boxer loves going for a bath here. The staff are all awesome and friendly. Great place whether you have them do the work, or if you want to use the self wash. Pretty affordable relative to other places nearby.

I can confidentially say it’s the worst hair cut given to my dog. Uneven throughout and ended up giving my dog a lion’s cut that not only did I not asked for, but exclusively said I did not want. I had to re-​cut my dog’s hair myself when I got home. The groomers are either cheap labor since they don’t know how to cut dogs hair evenly or just unskilled. For this reason mudpuppy’s chestnut should hire experienced dog groomers. or make the cost dirt cheap. I would have rather gone to petco (even they do a better job) I’m mainly upset because mudpuppy’s should have not charged me at all because I would of rather had my dog’s hair unkept then cut the way it was

I’m very careful in choosing where I take my dogs… I read all the reviews etc. I highly recommend this place! Very clean, reasonably priced, friendly staff, they had my 7 mo old puppies Memphis and Minnie done in 1.5 hours! I was pleasantly surprised. The last place they went to had them for 5 hours. Bobby at the front was super nice, he helped me load them in my car. Eder was the groomer, he did a great job, he did exactly what I asked (I’ve posted before and after pictures). Mudpuppy’s also keeps them in a large open glass window in the front which is awesome… I feel bad when my dogs are caged up in a strange place for hours.

I already loved the Mudpuppy’s on Castro, and was so excited to find this one in the Marina– I had no idea! I took my pup Indiana Jones in after a trip to Crissy field for a bath, flea dip (just being cautious) and much needed nail trim. There was only one guy working (I’m sorry I forgot your name!) but he was super sweet and listened when I asked him not to trim some nails that were sensitive. Super quick and gave Indy lots of treats. We’ll be coming back here for sure!

When picking a dog breed, there’s always some kind of tradeoff. Either you get a sheddy but low-​maintenance-​grooming dog, or you can get something «hypoallergenic» and have to deal with mats, tangles, and expensive grooming appointments.
Somehow we managed to rescue two of those hypoallergenic mixes (not that we were looking for one specifically), and we even lucked out with a low-​shedding, «hypoallergenic» cat. I don’t know how the universe works, but it’s totally fine with me.
5 stars for the staff and the drop-​in bath appointments that are so convenient, especially when we’re on our way back from the beach, however, I had to take a star off for their grooming services.
First, we’ve asked for one of our dogs to be completely shaved down (thanks to his curly hair and him hating it when we try and brush him), but they seem to never want to give that close shave, especially on the legs and face (the two areas where he gets THE MOST tangles).
Second, a bunch of the grooming procedures that are usually standard at every other grooming salon we’ve gone to (anal gland expression, ears plucked for the curly-​haired breeds, etc) are extra here. I mean, why do I have to specify and pay extra for these things done when it’s a given anywhere else? I get that they don’t come standard with a bath, but when I’m already paying $$$ for a haircut, this should come included.
(For those of you wondering why they need their ears plucked, if there’s a lot of hair, specifically the curly kind that can be really dense, it can cause the ear to be infected really easily because of the moisture, yeast, etc. I was skeptical at first, but then the groomers were like yeah it doesn’t hurt them at all — and apparently my dog doesn’t even seem to notice when it’s happening)
Finally, we made an appointment for one of our dogs to have his ears plucked (no bath or groom). My husband went to pick him up afterwards, and he didn’t think to check on the job they did (this is always something I do, especially after a groom, because I want to make sure there were no cuts, spots missed, etc. before leaving). When I got home and lifted his ears, there was still a large tuft of hair in each ear! Had I been the one to pick him up, I would’ve been like, um does this look plucked!!!
It seems like they only have one groomer or something, and they have lots of appointments, which is great for their business and great for us, considering there aren’t many grooming places in the Marina. However, if they’re not going to do a careful job, even when we specifically tell them what we want, then I’d rather just find a new groomer and go a bit farther.
I still love MudPuppy’s for their basic bath services, but we’ll probably be going back to the Groom Room for haircuts.

It’s always a bit nerve wracking to see how your dog will take to the groomers but the Chestnut st crew are pros. Ruby loves going there which is a testament to the staff.
Mudpuppys on Chestnut is our go-​to place. Prices are reasonable and they never try to oversell. Plus, I love that they are on time and don’t keep the dogs waiting.
Don’t go anywhere else!

1 star for their booking system, 5 stars for everything else.
They do a fantastic job here. My pup gets excited to go here, which is the real test, and he emerges with the perfect cut and smells great.
Regarding the booking system… two of the three times we have come here, they have cancelled the appointment same day because they were «overbooked.» They offered to reschedule 3 days later, but both times we were out of town the following days. They really need to figure out their scheduling timeline and system.

If I owned a business, I would want the staff to act as this team does. Gill greeted me when I came in and told me that they would be able to fit my dog in for a grooming. They are incredibly friendly and sweet (to both you and your dog) and you know your dog is in good hands. They did the cut exactly as I requested and my dog looked shiny clean and happy when I picked him up an hour later. He’s a bit of a momma’s boy but he was totally comfortable there. I love that they don’t use cages and everything is done out in the open. I will definitely be coming back and can’t recommend this place enough.

I have been here a few times and the staff has always been very friendly. It is easy to schedule appointments online. Great cut and they were so sweet to my girl. :)
Thank you!

We did the one thing you shouldn’t do with a long hair hypoallergenic dog, we lost the brush! Our little monster’s coat was getting matted to where it was obviously uncomfortable. Being new to the city we were clueless on where to go for our dog. I felt like a terrible dog parent bringing Otis in with his matted coat but my feelings were immediately distinguished when I walked in. I explained the situation and how I preferred hime cut and they were more than perceptive. They assured me that everything was gonna be fine but warned me that sometimes with these breeds and coats being matted, the dog can be slighty scratched and cut with the clippers.
They quoted me 2 hours and I think it was about an hour and a half. When we returned to pick Otis up we were shocked on how good he looked. The two groomers were very friendly and said they tried their best to get all the knots out. They did a fantastic job! No scratches, cuts and no knots whatsoever. We will definitely be back.

Amazing service. AMAZING!
Bobby handled my situation wonderfully. We had the last appointment of the day for 2 dogs. After spending the day at Fort funstun 2 very filthy dogs were in desperate need of a bath. However. We got stuck in terrible traffic! At this point it was 6 (the time they close) and I realized I was headed to the wrong Mudpuppy’s! so we called and he was so polite! By the time we got there it was about 620 and he did not seem annoyed at all. He was incredibly understanding and did a wonderful wash and nail clipping and did not rush us out at all! Even showed us the trick his very adorable puppy does.
Customer service with a smile like this is hard to find! We will definitely be back often!

My pup and I had a great experience here yesterday. It was really easy to book online and get an appointment same day. I walked in and they took her right away, and were very accommodating. 40 minutes later — clean dog ready to go! She also sheds like crazy, so I added the de-​shed option and it worked like a charm.
I used to go to Petco, but its much farther away, takes 3 – 4 times as long, and costs more. This is a great local and affordable option. I’ll definitely be back.

An update to my review: A representative from Mudpuppy’s contacted me after reading my post, apologized for the mishandling and committed to making things right. He invited Loki back for a bath so I will try them again next week. Appreciate when a business is that responsive to customer issues.