Jimmy Choo

Jimmy Choo continues to deliver a top notch experience & their awesome staff is what keeps me coming back. They have been able to acquire shoes I thought were unavailable & this location also seems to have access to preseason lovelies that no one else has … this latest round of visits was for their Avalon Blue Coarse Glitter Pump & matching handbag.
Didn’t have my size in their store, so I tried on other patterned, in stock Avalons, to help identify my ideal fit… in the meantime, they tracked down the very last one in the company & had it sent to my home. But to take it a step further, they also acquired the next half-​size up for their shop (also the last one in the company) & held the shoe for me, in case the size I purchased didn’t work out… I could swap it, without having to order both shoes & tie up my credit card. How nice is that?!
See? Not all Choos are the same & my collection ranges all over the place in terms of size — crazy but it’s true. I just can’t order the one size & all is well… and sometimes, even when I think I have the right size, I really don’t (see my review below)
Luckily, their experts will help you determine which is the exact right fit — for example, if they know a shoe will stretch as it’s worn, they will guide you to the smaller size… so you’re not stuck w/​a shoe that you’re walking out of, b/​c now they’re too big, after a couple of wears! (cough, cough, Louboutin!) And to state the obvious, this is super-​critical-​important when you’re spending this kind of money on shoes!
It was also a treat to get to see the «Cinderella Slipper» in real life. Jimmy Choo was one of an honored few, high-​end designers who crafted «glass slipper» shoes especially for the Cinderella movie…& this location had them in stock. Very cool! I didn’t dare try them on, for fear of falling in love — so admiring them from afar worked out just fine.
Thanks for taking such good care of my fashionista-​wannabee ways! Until next time!

Service is impeccable. Eric and Maria were fantastic.
I went into the store on a weekend with my baby. Kid was throwing so I had to leave. I did need my shoes but was leaving to go out of town in a few days. I didn’t have the time to battle traffic in union square so Eric was going to mail my shoes to me, anywhere I was going. I did end up leaving work early so I cold pick up my shoes. Talk about valet service, I simply called the store when I was a block away and Maria came out to deliver my shoes so I saved me the hassle to park. Five star service.
The salespeople are extremely patient and professional. They extremely accommodating to our busy lives. Thank you to Eric and Maria.

Alice is the best sales I have ever met. She mailed my shoes used next-​day delivery but UPS disappointed me, UPS lost it for two weeks. Finally the shoes comes back, great! Thank you Alice, you are so kind and friendly to the customers. Also I want to thank your stock manager to keep checking UPS statues for me. I love Jimmy Choo, the service is incredible. You won’t regret when you come to their store. I definitely will choose Jimmy Choo again and again.

Why would I ever shop here? They have a horrible return/​exchange policy, they only give you store credit. It’s extremely small, they don’t even carry some designs you can find it Neiman, Saks, or Nordstrom (They are all within 0.5miles away from Jimmy Choo and have a far better customer service than Jimmy Choo boutique.).
The worst of all is they don’t care after you paid. I went there to buy heels for a special occasion and they don’t carry what I want.
Apparently, it was Saks exclusive design. But, the sales person «Alice», convinced me to buy heels + crystal and then later they will send them to their cobbler to put them together.
They didn’t have neither my size heels nor crystal. It took four business days for heels to arrive and Alice supposedly called me. But, she didn’t, I called to check and she told me «oh yes, they came yesterday.». She had no idea when the crystal would come. But, she said it will take about 3~4 weeks. And, guess what, it’s been over two months and I still don’t hear from her. I called twice and people I spoke with had no idea what I was talking about. They claimed that they will get back to me, but no one called me back.
They still have my credit card information, so they can charge when crystal arrives. I bought something else for the event and I don’t need the crystal anymore.
Alice, thank you for wasting my time.

They lost a star for snootily saying my feet were big. They are but sheesh you don’t need to make such a big deal out of it. It’s also why I walked out without those fantastic shoes I’ll pick them up at a different store where the staff isn’t quite so stuck up.

Came in for the Anouk pump in a blue like color– well when I saw it in person verses online I immediately fell OUT of love– Catherine came to the rescue w her charm knowledge of the size pump I would like and color– w out even having me say what I was looking for– I think I’ve met a new shoe pusher lol loved her– to top it off we were there for an event so who can refuse French macaroons and prosecco on top of new choo pumps :-) hello new love!!! Will definitely be back!..

This review is WAY over due.
Going back to Feb. I had a not so good experience at Chanel, gave up and went next door to Jimmy Choo, no sandles I wanted, but got chatting to Maria Keehn and told her about Chanel experience. Maria put a «oh hell no» on that, dragged me next door to her friend at Chanel and made sure I got great service. All this and she had a sprained ankle.
Maria is PRIMO! No matter where I am in the world, all my purchases will be made through Maria and only Maria.
When you visit Jimmy Choo, Union Square, ask for Maria.
Thank you Maria! Should you happen to read this, please keep in contact with me, heaven forbid you ever move on, I want to follow your wonderful VIP client service.

I have freakishly small feet. Size 34.5. I’m fun size and so are my feet.
It is a nightmare trying to buy stylish and sexy shoes. Sure, there are other brands that make smaller sized shoes but I run the risk of looking like a pilgrim with those styles.
Even if I wanted to save money on shoes, I can’t. High end brands like Manolo Blahnik, Christian Louboutin, Saint Laurent and Jimmy Choo offer hot looking shoes that fit my «small feets,» as Monsieur Blahnik described once of his dear friend who also wore size 34. I was not aware that Jimmy Choo carried smaller sizes since I tried going to the boutiques in Hong Kong and the smallest size they carried was 35. But not at this Jimmy Choo boutique in San Francisco. How is it that they have size 34 in SF and not HK?!! But I digress.
The people at Jimmy Choo are very helpful and they know my pain. When I walked into the store I thought to myself, just for s**ts and giggles I’ll ask if they have size 34.“
To my complete and utter surprise, Jennifer, who helped me, said «Yes we do, let me check.» STAHHPPP!!! WHAAAAT!!! I was completely surprised and she proceeded to bring out several beautiful pairs. I purchased a pair of Kafta sparkly platform ankle sandals and they are so beautiful to look at. I’m glad I got the last pair.
They have clients like myself and when size 34 or 34.5 comes in, they are snatched up imediately so if you are fun size like me, get on the list!
If you’re not, enjoy buying the gorgeous and sexy shoes they display in the store.

Very Professional and Caring staff. Waiton helped my husband to track down the shoes I wanted and have it shipped to their store for me to pickup for my wedding. Jennifer assisted us the day we arrived and they were so pleasant that we ended up buying another pair while browsing their gallery.
Now the worse/​best part is that my wedding shoes got stolen out of our car the same day. I was terrified, so I ran back to store and informed them about it. They were comforting and helped me to order the same shoe and made sure the package gets shipped to my house and have signature request due to high value.
I received the shoes after a few days as they promised.
Best part is that we got a phone call from Maria, the store manager that she has been able to recover the stolen shoes. Apparently the thief went back into store and wanted to return the shoes for cash back. Maria was VERY UNDERSTANDING about the matter and she helped us to process the paperwork and return the shoes to my credit card since I had already ordered another pair of the same shoes.
Over all it was an amazing experience with Jimmy Choo staff and highly recommend doing business with them. I will be back soon again to buy my next shoes. They have THE BEST and MOST COMFORTABLE shoes for special occasions such as weddings.
Thank you Waiton, Jennifer, Maria. You guys rock!!!

If you’re going to shop with Jimmy Choo San Francisco, go see Maria. Not only is she a fantastic, friendly salesperson, she knows the product inside out and is willing to go above and beyond to get you what you are looking for. In addition, you can describe the style you are looking for and she knows exactly where to steer you. She’s also honest and not pushy. She truly wants to sell you something you’ll love and feel good about.

I really enjoy going to this store location and I usually leaves every time with a nice pair of shoes or a purse, this last time I went, I left with both. The staff promptly greeted me upon entry and guided me towards their entire selection. The young brunette who helped me was ever so pleasant, I wish I remembered her name but we gushed over her cute JC purse that she retrieved from the back of the store to show me. The reason I was so pleased with the service and the continued great atmosphere is because I am a young minority woman and usually in the other stores that are close by, I don’t get any customs or courtesies, and I’m sure it’s because they think I won’t buy or can’t afford their merchandise. So this is why I have continued to show my support for this location. Never judge a book by it’s cover because I’m from the country and most farmers who look unkempt are the ones sitting on farms worth millions and have thousands in their pockets. Only gripe would be is that I wish it was a bigger store so they could have a more diverse selection of goodies but other than that, I’ll go back for sure :)

Waiton is the best! Fabulous, personal customer service and it’s of course a beautiful boutique. So happy with my birthday choos :)

A purse for the fiancé, and a lighter wallet for me.
That’s right. ordinarily I would not even set foot in this store. However, my better half wanted a new purse and somehow conned me into getting it for her. Suffice it to say, the staff was EXTREMELY helpful, accommodating, and helpful. They didn’t even charge us for shipping!

What a fantastic service! I needed some hardware for my boots and the nice lady sales associate gave me one with no fuss. It’s always a pleasant surprise when a company gives you something for free. Just wonderful!

I came here about 10 minutes before they closed the other day. There were two people working, a man and Maria (the store manager). I am usually iffy about going to designer stores especially last minute because I have this thing about bad customer service. I’ve experienced it before at other stores (LV, Nordstrom, Bloomingdales, Chanel. Probably because I still look young and they don’t think I’ll buy anything!). So I came here 10 minutes before they closed and looked at some shoes, they seemed occupied but Maria helped me as soon as she was done with her client. She helped me find the wedge I was looking for. She didn’t give me any attitude or weird looks like I usually get from other places. Maria was very friendly and honest. She gave me her opinion about the wedges I picked out and even told me that she preferred the bigger size on me, but I opted for the smaller size. About 20 minutes later, I was happily out the door with the order receipt to my Jimmy Choos (: Thanks Maria! Will definitely drive out to the city and come to this store for my Jimmy Choo needs instead of department stores next time.

Just a bought a pair earlier today for my other job .More shopping later! I love the peep toes!

Was on one of my fondling trips, so I popped in here.
Serious handbag shortage… waaa! I did get to see the Ramona bag I was interested in, and was able to take it off my list… too much hardware and not enough storage.
Lots of platform shoes… not many new styles.
Great sale area… worth a look for half price.
I will be back when I am in the area to check the sales.

New choos (shoes), new choos (shoes)!!!
5 stars for the excellent service provided by Antoine!
My husband gifted me a pair of Cosmic Mock crocs, that he purchased in Vegas. Unfortunately, the shoe was a tad too small and kept flopping off my feet. I was rather skeptical about getting it exchanged for a bigger size since they have a no returns or exchanges policy on their shoes that are on sale.
However, I called up the store and Antoine let me know that he had a pair of the Mock Crocs in my size and held them for me. The trade was rather quick and he even gave me a couple of sole inserts, just in case the shoe flops. Win! :) My Choos are now the right fit and size.
PS: JC shoes tend to be a little tight when you first buy them. But the leather expands.
Do not rely on Google maps to guide you to the store. It shows the store to be at Westfield mall, which it isn’t. It, s right next door to Chanel.
I’ll be coming back for my next pair :-)

Aw, why only 3 stars? Their shoes are comfortable, and it’s next door to Chanel! I received wonderful service from 3 different people, and a lovely pair of shoes.
I’m just not a huge fan of the 14 day exchange-​for-​credit-​only policy. Boo :(

Style Check.
$ 995 Belgravia White /​Silver: $ 70-​$ 85 Osiris Bronx Beat It
Go with… MICHAEL JACKSON.
*Or Osiris Bronx Bad. Why? If you must have straps. Plus, RIP Ol’ Dirty.
$ 750 Motcombe White /​Navy: $ 70-​$ 85 Osiris Bronx Bad
Go with… MICHAEL JACKSON. Period.
*Or Osiris Bronx Beat It. Why? You’re playing with your life this ain’t no truth or dare.
$ 725 Portman Navy: $ 85 Supra Vaider Low Navy /​Gum
Go with… Supra Vaider. More thug /​implied Star Wars cred.
*Or PF Flyers Number 5. Why? More hipster cred. Unless we’re talking irony.
$ 660 Cavendish White /​Black: $ 80 Creative Recreation Dicoco Lo 2 Black /​White
Go with… Creative Recreation Dicoco. Hit on SFSU women.
*Or Adidas Superstar. Why? More rap cred. RIP Jam Master Jay.
$ 495 Beaufort Union Jack: $ 55-​$ 90 Converse x The Who All Star Hi
Go with… Converse x The Who. More rock cred.
*Or Converse x Batman. Why? Will & Kate = out, Dark Knight Rises = in.
$ 495-​$ 347 Beaufort Paisley: $ 55 Vans x Hello Kitty
Go with… Hello Kitty. Some females complimenting you versus ALL females complimenting you.
*Or Vans Checkerboard Black /​Off White. Why? Hard Times at Cordwainers Technical College versus Fast Times at Ridgemont High.
Note: Still consider the JC solid yellow /​blue shoes if you’re into the Opening Ceremony x TRON collection. Or Paddington Bear.