Innovative Windows Company

Joel came out to measure my shower for a glass shower screen. I repeatedly pointed out how the glass should line up (with the tile grout lines) and joel confirmed that he understood and would make sure the glass fit perfectly. A week later when the glass arrived it was too big and the u-​channels too short. The installer cracked 3 tiles and destroyed the grout while trying to install the glass and left the job halfway done. He returned a week later with more u-​channels but this time he left me with a chipped shower screen that also leaks profusely. The worst of all is that I paid for the glass with my debit card and now even though they never finished the job, and caused several hundred dollars worth of damage they keep on charging my debit card. When disputing the install job Joel blames my shower for his lack of measuring skills and threatens to put a lien on my property. This is the worst service I have ever experienced from any company.

After having a bad experience with celtic glass i decided to try there neighbors Innovative Windows down the street, i needed a simple piece of glass cut for my coffee table (something that celtic glass could not do). I went in and was helped immediately. Very friendly service and Joel was a nice guy, he gave me a really good price ($ 25). My replacement glass for my coffee table was ready in under 24 hours and i was a happy camper. If i ever need glass cut again i’m definately heading back to Innovative Windows, thx for the great service Joel.

This place is horrible. Ten years ago my folks had these guys put six windows in the back of the house. Over the years, moisture has been leaking through the windows, and ruining the paint on the inside of the house/​sill bordering each of the windows. All the paint is peeled, or peeling, or cracking.
We’re now getting new windows installed, and getting all the rooms repainted.
Stay away from these d-​bags.

I just finished a job with them. their price was competitive and i was in LOVE with the two installers. they worked hard all afternoon and did a fabulous job. they never stopped, even for a break, and seemed extremely proud of the windows and their work.
the sales person made a mistake in the grid design, which angered me. but he took responsibility and fixed things. that is very important as far as customer service is concerned.
i used them mainly because they install Milgard windows, and the other Milgard dealer I tried (Alexander) kept trying to shift lesser quality windows on me so i got mad.
anyway, i recommend them highly. i appreciate the most someone’s attitude to fix a problem, which they did. i would only recommend that you actually draw the grid design you have in mind out so they know for sure what you are talking about. we’re talking tic-​tac-​toe type squares – nothing complicated – but better to be specific. i’d also recommend people in noisy streets get the extra thick double pane glass for better noise reduction/​insulation. i don’t think the regular double panes were good enough (a bus goes right past my house every 6 minutes).
had to post this. never even thought of posting till i googled them to get their phone number, which i misplaced. saw this negative review so i thought i had better balance it out with my personal experience. i respect the other guy’s post, tho. we just had two different experiences. fyi, i had my window job done in january 2008.

Can I give no stars? Used them for a huge $ 20k job. Their price was competitive but nothing great. Based my decision on the salesman I was originally working with. He left and was replaced by another guy and I had invested a lot of time in this so I didn’t want to start over. Things started going wrong from the time the contract was signed. I had to do most of the work in specifying the grid design and it took them almost a month after I signed the contract to actually place the order with the manufacturer.
When they came out to install the windows 4 were the wrong size and 2 had the wrong glass. The isntallers were going to do a half-​assed job until I started complaining. To make a long story short I had to sit there and watch them for a week for a job that was supposed to take one day. And that was for the windows that they ordered correctly. It was another day or so a month later for the other windows.
It’s now almost 9 months since I placed the order and I still don’t have all the windows I ordered.
Just stay away. They used to be called Bob & Toms’s Windows. Go and check out the BBB.