Hans Yu, DO

Dr. Yu is a good doctor. However, It’s very hard to make appointment to see him. Once you do get an appointment with him then it’s OK. I called in on Jan 2015 to make an appointment for a preventive annual checkup. The earliest available appointment is Nov 30, 2015. Unbelievable but he is still taking new patients. I’ve been seeing Dr. Yu for more than 15yr. It seemed like every time that I have an appointment with him the wait time is ~ 1 hour and when I did finally get to see him he rushed through the time that he spent with me (but it seems like that way for every doctor these days). I need to find a good doctor!

It’s a doctor office. Appointments matter. Being on time matters. They get busy. It’s a doctor’s office. Tardiness from other patients will happen. Waiting will happen. People being frustrated over this issue has seriously never been to the doctors much. My family and I have been coming here for years. We’ve seen all the issues and we still come back because we understand that, once again, it’s a doctor’s office.
My parents see Dr. Yu. He’s amazingly friendly and remembers his clients very well. Professional. He shows that he cares for his patients and isn’t for the money. My doctor is Dr. Chan and she’s also amazing. Straight to the point. Professional.
The front desks are really nice people. People think they’re rude and just want you in and out. Believe me, I’m pretty sure you all want to be in and out too. There is only so much the front office can do, yelling at them for delays and unable to schedule your date is redundant. They really do the best they can. They’re really patient and nice, at least for all the times I’ve been there (10+).

They are too popular to take care of you. The primary doctor has been fully booked for two years so that the doctor will not take any new patients!!! Phone line has been closed for last five days. no follow up or reminder service for appointment. I think they don’t need to provide those services since they are popular. So for new patients, don’t waste your time just go to new doctor office

Worst Clinic ever. I have never seen this doctor before, but I received an invoice of «Not showing up office visit» from the clinic. This is ridiculous. I have never heard about such fee in America.
I had only requested a blood test voucher from the office in the past, but I have never requested for an office visit appointment. I don’t know what appointment is being scheduled. The fee was $ 25. This is outrageous…$#$^#&#&@
If I can put zero star, I will definitely do so.
Unbelievable ridiculous charge randomly… hopefully you can stay away of it.

I’ve never written a post on Unilocal but I think this is worth writing up.
The doctor is great! He’s attentive and will take the time to explain questions. I haven’t had any issues with him because he’s a great doctor and knows his stuff.
Unfortunately, it is nearly impossible to schedule an appointment with him. The receptionists/​administrative assistants are a pain. Probably the worst I’ve ever encountered in my life and I’m not kidding. I usually give people the benefit of the doubt because we all have bad days but I’ve really had enough of them. I don’t know why but they seem to have woken up on the wrong side of the bed every single time I’ve called or seen them. They’re unfriendly human beings that do not seem to enjoy their job. It’s sad to know they’re such cranky Debbie Downers especially when people are not feeling well. Their wait is not to mention horrible and this includes calling them to schedule an appointment and waiting to see the doctor. I don’t mind waiting on the phone if at the very least the receptionists sounded empathetic, pleasant and cheery. I’ve been very patient and decided to stick through with it for around 5 years but I think it’s time for a change in scenery.
I called to ask for a referral and they either hung up on me to get through the pile of phone calls or none not sure what they’re doing. Or I’ve waited for an hour and gave up. I’ve left several voicemails (they probably don’t even listen to it) and never got back to me on all different occasions. They put me on hold and the span of waiting I could have just driven to their practice and stayed until they gave me my referral.

The doctor is okay, but the service of receptionist and nurse there is terrible. They are impatient, unprofessional, and bad attitude. They are not even trace the most updated health requirements. Please hire better receptionist and nurse.

HORRIBLE.
I have called Dr. Yu 7 times in the time span of two hours since they have opened to make an appointment and NO ONE IS AVAILABLE!
Dr. Yu has been my primary doctor for a year now and I have only been able to get a hold of them twice. I have had similar experiences where I was not able to get into contact with them or they take over a week and a half to respond to Walgreen’s pharmacy to approve my refill.

It’s hard to review Dr. Yu since I can hardly get an appointment to see him! But when I do (which I probably have only seen him once in the past four or so years I’ve been with them), he’s really great. I was actually surprised to find out Dr. Liu had left.
Anyway, great doctor, TERRIBLE staff. This post is mainly for the staff. This front desk is terrible and unprofessional. They are either really nice or extremely rude; more of the latter. I work at a doctor’s office too, so I know how crazy and aggravating it can get, but it comes with the job. Also, they try to answer questions that I would prefer to hear from the doctor and they sound super unsure of their answers (doesn’t make me feel any better). For example, I asked a question about a certain test and why I reacted to it the way that I did and the nurse/​receptionist on the phone said, «uhhh. it’s normal. uh.» and then I asked her how long it would last for and she changed her answer two times.
??? That does NOT answer my question and does NOT make me feel any better. I hope people learn to demand to be able to talk to the doctor and/​or have their messages relayed to the doctor so he will call them back. That is our right as patients.
We ended up playing phone tag, yet I doubt they asked the doctor to call me back. My father had issues here as well, but they didn’t do anything to improve their patient service.
I am writing this post because I am probably going to part ways with this family doctor due to the fact it is hard to get an appointment with him and I cannot deal with their staff. I understand the staff is under pressure seeing patients every day, but I think it really bothered me when they tried to answer my question and gave me a vague answer that didn’t really answer anything.
One more thing, they charge fifty cents for every copy of results you ask for. Really? Blasphemy! Docking another star for that. I wish I could give their service zero!

I thought I risk going here and try it out though I read that the service here is horrible but the doctors themselves were very good.
1) Service here is definitely terrible and rude. — I thought if I ignored their Chinese accent, I wouldn’t misunderstand it for their rudeness, but no, service here definitely is not professional.
2) The service provided by Dr. Hans, weren’t as great as well. Asking questions to a doctor is key to better cure your situation, but when I asked questions, they were not answered thoroughly and more so, «I’ll keep it short and simple».
3) Of course, as a patient, I would rely on the professionals to assist if scheduling an appointment is definitely necessary. I contacted them and asked to speak with the doctor or a contact number/​voice mail or email to leave a message/​question. With no hesitation, the reception lady responded to me that my request will not be available and I will have to make an appointment. I re-​worded my question to, «So for my to receive any medical information and guidance I will have to schedule an appointment?» Her response, «Yes.»
It appears that the way they do business is simply to make money and not to genuinely care and help you with your medical needs. Also, if you don’t pay your bill on time they charge you overdue fees.
I did return to my current doctor and asked the same questions, and they were able to provide me simple guidance and after a year not paying for a bill, no overdue fees were imposed.
I DO NOT RECOMMEND THIS OFFICE TO ANYBODY.

This one star is a review for the staff at this office and not the doctors. Dr. Hans Yu is my parents’ doctor and I’ve brought them several times and times on my own to turn in paper work. My parents have to wait at least an hour to be seen and on top of that the receptionists there are extremely rude without an ounce of manner and consideration for the patients. To be honest they don’t seem to want to be there more than me. It gives me a horrible feeling to be around that negativity.

Dr. Yu was all you Unilocalers said he was and more. The receptionist squeezed me in for a same day appointment. It was an emergency. I had an ear infection and I didn’t have insurance and I was in pain!
I waited an hour and he still saw me even though it was way after his closing hours. I felt bad, he had to pick up his kids from school. But he was thorough. He did not rush me even though he was in a hurry. He reiterated all my problems to me, so I know he was listening.
He gave me a prescription and I was on my way to the pharmacy for antibiotics.
I can’t say enough about my visit. I was grateful and thankful. Hard to find a good doctor. This is it for me. I am changing doctors. Thanks, Dr. Yu.

This update is for the office, not the physician personally. I decided enough was enough, when I called to make an appointment and told I had to wait a month and a half, and was told by Michelle she refused to relay a message to the doctor.
I wanted to see him for a medical condition that came back, and wanted to see if it was something he could take care of without me going in. He’s an amazing solo doctor, so I knew his schedule was booked. But, to REFUSE to relay a message to the doctor??? WTF??? I didn’t want to deal with the rude as answering service, so I decided it was time for us to split for good. I shouldn’t have to resort to calling the answering service after hours to speak to my doctor.
Seems like all the competent staff members left with Dr. Liu. Coincidence I wonder? Probably not, since all the other good docs I used to see here have left this practice as well.
Oh well. Good luck to those who have decided to move on as well.

I actually began coming to this clinic when Dr. Yu had another doctor here, Dr. Edmond Liu, he was the bes-​test doc ever, very patience and knowledgeable and detail as well… but he left to go to kaiser, and when i found out, I was greatly sadden, and didn’t want to deal with the hassel of finding me another doctor, so I stuck around.
Lately, I have been getting sick alot… so when i call for the doctor this is what I get…
Great doctor, only problem, he is booked up to year 2040… So it seems!
His staffs are very protective, and if you don’t complain your near your death bed, don’t even think about having the chance to be set up for a appointment where you wait at minimal 1.5 hour before you get to see him.
Also, there is a tendency for the fax machine to break down, even when the staff says, just fax over the materials. *sigh*

Dr. Yu is a very knowledgeable and compassionate doctor. He is incredibly popular, this making an appointment with him directly can be near impossible sometimes. My main gripe is his office and staff. The waiting room makes you feel like you are sitting in the DMV. His staff leaves a lot to be desired. Once I called to cancel the appt, and the woman who answered the phone wanted to know why before cancelling it. Ummm… really none of your business, especially since I was giving ample notice. Recently I called to see if they had the swine flu vaccine. The person who aswered said «For you?» without asking who I was. I said «Yes» and she said «no we don’t have it». Does that mean you have it for other people? Or you just don’t have it and are asking stupid questions again? Yeesh…

Dr Yu was my Dad’s doctor, but I really messed up my ankle one time and had to see someone so I came here since its local. The wait was not very long at all and he was very helpful. He gave a very thorough exam of my foot and gave me a very reassuring diagnosis. He even told me I could get an x-​ray if it would comfort me further, but in the end I took his word and I got better by following his instructions.
Great doctor and wonderful staff and atmosphere!

Dr Yu is an awesome doctor. He is very friendly, knowledgeable, has great «bedside manners» and really pays attention to what you are saying. Although he has a ton of patients, he always remembers me and my entire family (My grandmother, my parents, my sister and I are all patients). Having been in his care for 17 years now, I can definitely say I am a loyal patient!
The only downside is that it can be hard to get appointments with Dr Yu – a testimony to his popularity. The front desk receptionists can also be hit or miss. Sometimes, they are super nice. Other times, not so much. Unless you have an early morning appointment, chances are you’ll end up waiting around for 30 — 60 minutes before you can see the Doctor. On the bright side, there are lots of magazines to read!

Dr. Yu is one of the most knowledge and polite doctor I know. He really sits down to listen and educate about health concerns. I ultimately left his practice because I felt uncomfortable with staff communication. Example 1, you will usually get the voicemail system unless you are making or changing an appt. Example 2, when I needed my lab report faxed to me, the receptionist refused because I could not pay the $ 1.00 administrative fee up front. She would not agree to having the check mailed immediately or placing the balance on my record. Thus, even an accessible doctor can turn inaccessible.

I ended up seeing Dr. Yu by chance and he was friendly, warm, and patient. I went in with a bladder infection and he waited 40 minutes for me to give him a sample. Just to make sure I was alright, he had me go straight to the ER after seeing him, and I can’t say how grateful I am for following his advice. :) I’m all better now thanks to Dr. Yu.

I felt some pain in the my rib cage so I called the dr.‘s office hoping to schedule an appointment asap.
Receptionist: How about tomorrow afternoon?
Me: Sounds great! So will I be seeing the younger doctor? (Forgot his name)
Receptionist: Nope, it’ll be Dr. Yu.
Me: (shakes head in disbelief). No freakin’ way. Me? See Dr. Yu? The doctor gods must be watching out for me!!! Hallelujah!
The only time I get to see Dr. Yu is when I schedule my physical at least 6 months prior. The other times I get the younger doctor, who is a bit shy and less thorough when explaining things to me.
Since I got so lucky this time, I had to milk my time with Dr. Yu. He was so patient and detailed to me. Turns out I injured myself while exercising so I just had to rest. I’m not sure if he’s taking any more new patients though because he is already so popular. Na-​née-​na-​née-​na-​née!

I love Dr. Yu. He sets the bar when it comes to looking for a specialist. He takes time to explain to you what’s going on, how to prevent it from happening again, how to better take care of yourself, and is in no rush to work on his next patient. I agree with the first reviewer, he’s way too popular, but he’s worth the wait. I usually walk to the bakery down the street. I recommend not going to the other Dr. and nurse, they came off as cold, inexperienced and rushed.
I will be devastated when Dr. Yu retires