Franklin Shuttle

We used Franklin Shuttle to transport our guests to our hilltop Berkeley wedding. He has experience with the route and with what size shuttle we would need, so we went with him. Our guests mentioned that they were a little apprehensive as he was zooming up the hill to our venue, and he can be very abrupt when he’s picking up and dropping off guests, but he gets the job done efficiently and I did not have to worry about the shuttles throughout the wedding day. He is a bit pricey and I’m sure his quotes are subjective, but his experience with our venue was valuable and well-​worth it. Frank was responsive by email and phone and when one of our guests left his phone on the shuttle, Frank allowed him to pick it up at his home.

Frank and his drivers are professional and ON TIME. Shuttled 100+ guests to and from our hilltop wedding in Berkeley without problems and was very accommodating. Price was on the steep-​side, but was worth it in the end.

I shopped around for quotes and Frank gave me the best deal! Serioulsy i called him, he gave me a quote and emailed him back to confirm the price and it was a done deal! We booked the 12 passenger sprinter and it was awsome! Thank you Frank and Paul for your buisness. Will definately book you for our next trip!!!

These JERKS are guilty of FALSE advertising! When I went to their site, the listed price for the trip I wanted to take was $ 69. When I actually called them, I was told straight out «Oh, the website is wrong, let me check the real price,» and the guy quoted me $ 125, practically DOUBLE what they are advertising. I don’t care what their service is like, I will never patronize an outfit that practices such deceptive, rip-​off advertising tactics!

Thank you Franklin Shuttle for providing great back and forth service from our hotel to our wedding venue in San Francisco. Frank was very good at emailing me back. I take one star away for the rude gentleman driving me and my family when we got picked up at the hotel. But he isn’t being paid to talk to us! ;) Thank you Frank! Best price for the service in SF area!

I had to write a review because a lot of the other reviews were very misleading (which was disappointing). There seems to be other folks who had a starkly different (aka terrible) experience, and unfortunately, that was the case with me.
First, I called Franklin Shuttle to provide a quote. He was very rude, rushed me off the phone and told me to send him an email. Before I hung up, I asked if he matched quotes from other shuttle services and he replied yes.
Annoyed, but gave him the benefit of doubt (maybe he was busy?) and wrote him an email inquiring about a quote. I had already checked out the prices on his website but figured it would be safe to get a firm quote for a wedding.
He quoted me $ 600 per shuttle for 8 hours (not including tip, tax or gas). This is $ 75+/hour which is more than what’s listed on his website. So I inquired about the price matching we had discussed earlier, to which he declined and was quick to tell me to book other vendors.
Again, giving the benefit of doubt — it’s his business and he can price his services as he sees fit. However, as a consumer, I advise you, there are lots of other options in the area within the area that offer competitive prices and better customer service.

We had a wonderful experience utilizing Frank Lin’s shuttle service from SF to Napa and back. I called 5 different companies and Frank’s quote was the best by far. We had some private tastings arranged for 8 of us on a Sunday from 930a and ended up returning at 830p. Frank was very understanding with us going 4 hours over on the time. He was so patient with my rambunctious family and he helped us carry the several cases of wine we purchased. The Mercedes shuttle van was impeccable, plus all 8 of us sat very comfortably the entire time. I would definitely recommend his service and will use him again for my next trip.

My family used Franklin Shuttle to take 6 of us from San Rafael to SFO. We were very happy with the communication from them before the trip, the follow up via e-​mail, and the arrival before we were supposed to leave. They were available for our pick up from SFO and back to San Rafael for our trip back and were on time. The bus was clean and beautiful. Great service! I will use them again.

I used Franklin Shuttle for transportation to and from a corporate event down in Carmel. Frank was easy to coordinate with, on time, and professional — just what I was looking for. I’ll definitely use Frank again.

I was looking for shuttle transportation from my wedding venue to the hotel and found Franklin Shuttle on Unilocal.Frank was quick to respond when I asked for a quote, which was very reasonable compared to some bigger companies like Bauer. He worked with me before the wedding to create a shuttle schedule and was very helpful.
On the day of the wedding, Frank showed up right on time at the hotel to take the first round of guests to the wedding venue. I didn’t get to meet Frank until the end of the night, but my guests said he was very nice. He even went into the hotel to make sure he got all the guests. At the end of the night he drove guests from the venue back to the hotel. He even made an extra trip at the end of the night because there were still guests that needed a ride. Again, he went around the property making sure he got everyone.
Thank you SO much Frank for your great service and attention! I highly recommend you talk to Frank if you’re looking for shuttle service.

I used Franklin Shuttle for a group ride from Oakland to Santa Clara for the opening game at the new Levi’s Stadium. There were 14 of us that fit comfortably in his Mercedes Party Bus.
Frank was very easy to book with and it was a smooth ride to and from the game. The traffic was awful and we ended up changing our plans to park away from the stadium rather than the stadium parking lot, which Frank helped us figure out. Plenty of room for tailgating gear in the back as well.
I would definitely use Franking Shuttle again and would recommend his service to anyone interested in a similar tailgating service.

Great deal, timely pick up and able to fit all the luggage we had. Organizing a shuttle can be a pain, but this was a direct contact to the driver and easy to manage. Will definitley use him again for all our group airport transfers.

Frank has been incredibly patient and helpful with our large family trip and transfer to the airport. I have never traveled with my entire family and parents, so was a little stressed out, Frank let me know the options for the shuttle to SFO and pickup and planned out multiple pickups and drop-​offs. I give him 5 stars and we have not even gone on the trip yet as so many vendors are not responsive or understanding.
Credit card for deposits but cash for the ride.
I highly recommend Franklin Shuttle & Frank.

I found frank on Unilocal.He picked us up on time with a Mercedes Benz shuttle. I brought our 2 kids and he was very nice to bring 2 car seats for them without any additional charge. Some companies charge extra or don’t bring any car seats at all. He was very friendly and helped us with our heavy luggages. The van was spacious and clean and could fit 10 people easily. Thank you Frank. We will definitely recommend you to our friends and families.

I used Frank’s service for a company wine tour I was planning up in Napa. I was super nervous and budget conscious while trying to please all the higher ups on the trip. Frank quoted me a price at far less than anyone else on Unilocal,and was all inclusive, so no nickel and diming at the end. Frank even appeased my nervousness by emailing me pictures of the inside of the bus I asked for so I could make sure it would work. Frank showed up early, right where I asked him to, and drove us around safely and on time the entire day. He did such as awesome job, I’ll absolutely go back to him for any future needs.
Thanks so much Frank!

The website quotes $ 40 as the charter fare from downtown San Francisco to SFO airport. I called them to get a fare quote and the man said $ 70! When I told him what I saw on the website, he said the cheapest he could give me was $ 50. I asked him if the information on the website was inaccurate. He said yes, it is inaccurate.
I do not trust a business that puts inaccurate pricing on its website and whose prices change whimsically.

We used Franklin shuttle to transport eight of us from the East Bay Walnut Creek area to SFO when the Bay Bridge was closed.
The huge black Mercedes Van was very nice and super spacious. I think that van could easily hold 15 full sized adults with plenty of room for luggage.
His rates are more than fair and he got us there with plenty of time to spare.
He also does Napa trips. So if you’re looking to shuttle or transport a group of people, definitely give Frank a call.

I feel compelled to write a review based on my experience with Franklin Shuttle, because I would feel terrible if something happened to others and I never said anything.
We used Franklin Shuttle to pick us up in SF and take us wine tasting in Healdsburg and the surrounding area for the day.
Our driver drove us off the freeway on our return trip to San Francisco, endangering everyone in the van (10 passengers) and the cars we nearly hit as we drove down the wrong side of the road. We went flying off of an exit ramp at nearly 65 mph, and proceeded to drive into oncoming traffic until the van finally stopped in a ditch. We slowly drove to the nearest gas station and made sure everyone was ok. The driver anxiously asked us not to tell his boss and was visibly nervous when we took photos to document the damage to the van and any injuries/​damages (sore necks, a bruised throat from smashing into the seat in front, shattered sunglasses, etc).
We were only offered a full refund after I explained to Franklin that two passengers were going to the doctor if their soreness persisted. And he was not happy to fully refund me (!).
Unfortunately, the entire day prior to that was great. But the return trip left everyone with bad memories and aches and pains, thankfully nothing more serious. I would rather have paid a little more money and had a professional driver and credible service.
If we wanted a ride that like, one of us could have driven home after all the wine!

I interpreted the gist of these reviews as «not entirely communicative, but totally reliable anyway». That’s pretty much what happened. I’ve never coordinated a shuttle for a 100 person event before, so I was a bit nervous. I emailed and called a half dozen shuttle services in the Bay Area, and Frank was literally the only one to respond, and did so within 24 hours (so not too bad on communication).
The conversation went something like, «you want a shuttle, you got it». Of course, it being my wedding, I had some strange requests. We wanted it for 3 – 4, and 8 – 12 pm. I ended up paying the $ 85 hourly rate plus the mandatory 18% gratuity for the entire 3 – 12 slot, plus $ 100 for two round-​trip rides across the bridge (from Marin to SF, back and to Oakland). I was a little sore that the four hour minimum turned it into a 9 hour rental, but was honestly so tired of dealing with the larger event I caved and paid up. I’m very glad I did.
Halfway through the wedding (the part with all your family vying for small group pictures — the stressful part), it occurred to me I didn’t know how the 3 – 4 slot went. I asked some folks, and they all raved about the shuttle. Frank was apparently great, the van was impressive, and it got everyone where they wanted to go. Great.
Frank earned this fifth star in the 8 – 12 period. Being a large event, some stuff went long. I’d tried coming up with a shuttle schedule, so people would know to mosey from point A to point B, but the food /​toasts /​dancing all went long. Without a word, Frank just knew exactly how to respond. He wasn’t just on time, but improvised beautifully. We needed three runs to the after party instead of two, and it just happened. I can’t express my appreciation for such effective transport. He was in direct communication with my guests. One run was full, and he told the people waiting when and where to wait, and then showed up on time.
Basically, this was the scariest thing ahead of time because I had so little experience and control over it. It turned out to be the easiest thing because Frank is so excellent. Highly recommended.

Booked Franklin shuttle for a last minute trip to Napa. This service is great! The driver was early, super nice, and was okay with waiting for the rest of our party to get there. During our 8 hour block, we were able to visit 3 wineries (which for our group, was more than enough wine!). The shuttle is pretty massive (fits about 14 – 15 people) and had more than enough space for our 10 person group. For 8 people, it was a base price of $ 400, and then $ 25 for each additional passenger. Decent deal for an 8 hour trip to Napa valley.
Also, possibly some of the best customer service I’ve ever experienced. I happened to leave my sunglasses in the shuttle. The owner of the company has been really good about contacting me to determine when he could drop them off wherever I am!
Highly recommend using Franklin shuttle for your next trip to Napa!