I just spoke with Kim over the phone trying in an attempt to try and find an attractive pocket door flush pull(which is very hard to do). I described to her exactly what I wanted, down to size, finish, shape, and constraints. I asked if I should come down in person. She proceeded to tell me that it sounded like I was still in the phase of figuring out what I wanted and told to me to go somewhere else. Is it too much to ask for a sales/customer service person to know their product lines and suggest a few options? I would have thrown my money at them if they had something that I was looking for and provided a few options. Very disappointed in their lack of effort, thought, and helpfulness.
Francesca A.
Place rating: 5 Menlo Park, CA
This store has the widest selection of exquisite door knobs in the city — modern, traditional, transitional — you name it. The staff are friendly, helpful and very creative in putting together combinations of knobs and rosettes that will make a real statement. They are the only San Francisco store to carry some elite brands, including one brand that is strictly 1-of-a-kind custom made. I think they appreciate your making an appointment, then they are solely focused on helping you get the perfect door knobs for your house.