Chase Bank

People in this brach make things up. I was told to bring passport to open an account so I had to leave for another branch which simply asked my ID and another card with my name on it to open a new account for me! Waste of time going there.

The lines always go fast. Everyone is extremely friendly. And my teller once told me not to waste my money. Lol. So now I especially love this place. Oh, and the same woman always insists I take a lollypop when I go in. I love that teller. She always has a smile on her face :)

This bank gets the job done. Plain and simple. I’ve been here twice so far for deposits and withdrawals. It’s located within reasonable distance from where I work and it’s also right by AT&T Park and down the street from the SF Caltrain station.
Unfortunately, they’re not like other Chase banks that have the kiosks that allow you to speedily deposit money for both cash and checks. Here, you have to do it the old-​fashioned way by filling out the form with your account number and whatnot.
But for what they lack in terms of the kiosks they make up for in terms of the customer service. Thus far, my teller has been Merlinda and every transaction with her has been very pleasant and hassle-​free. She always asks how my day is going with a smile on her face and she takes care of my transactions in a timely manner.
Add that to the fact that it’s relatively sizable, roomy bank and I’m a fan.
Whenever I’m in the area and have any banking needs to take care of, I know where I’ll go first.
5 stars all the way

My boy and favorite banker Mr. dela Rosa always has my back. Great customer service, greets me with a smile and helped me get a Disney Debit card (rock on Mickey, rock on).

Erica just saved my life. Came from out of town for a Giants game and left my purse at home. WHAT!!! Erica was so helpful in getting me the money I needed to get home. There was also another teller there to help but I didn’t get her name. She was super sweet too. Anyways, EXCELLENT customer service. Thank you again!!!

It’s been a while since I have felt compelled to write a review but this place was so horrible I need to vent.
I walked in to this branch this morning at 9am — needed a form notarized. A simple one page form requesting a replacement for a lost diploma. There were two chase employees inside and not a single other customer. I was told that they could not do it because the teller was the notary and the line would back up if she stopped to notarized my form. What line?!
Could I come back anytime between 9 and 5? Hello! It was past 9 already — did I just need to walk out and back in? They then got extremely rude and combative with me.
My husband and I have banked at chase for more than a decade and have premier plus accounts. Thanks to this atrocious customer service I’ll be taking my business elsewhere.

Called, explained my question, and was told to hold. Was forwarded without being told I was going to get forwarded. The lady I was talking to now had no idea why I was forwarded to her. Explained my question once again. Was told someone would call me back since she didn’t know the answer either. The next day I stopped in since no one called me back. Not a single customer was in there and all of the employees were chatting with each other. If there would have been any customers in there, I would have given the benefit of the doubt that they were too busy to call me back. Considering they didn’t seem to care, I went with another bank.

Seriously which bank gives out free food while you’re waiting? Half the bank will know your name if you open your account here, and you will definitely get a super personal greeting when you show up. What a nice change for what is typically a horrible experience.

If I could give them 1000 stars, I would! This place wins for customer service! From Marilou to the other branch staff (including the tall British-​sounding gentleman) everyone is so, so friendly, professional, and efficient! It is actually a pleasure visiting here (& I never thought I’d be saying that about a bank!). Added plus: free, fresh-​brewed coffee, Saturday hours, and treats for your doggie!

This bank is near:
1) AT&T Park,
2) Safeway,
3) Caltrain Station and
4) UCSF Mission Bay Campus.
I like the fact that this branch isn’t always as busy and efficient service is really one thing consumers look for in a customer service environment. No long lines and I get my transaction taken care of immediately and efficiently. Customer service at some of the Chase Bank Branches I have been to has always been positive. I was in and out of here in 10 minutes. ATM’s located right behind closed doors — I like it and those random trips to the ATM’s are safer this way. This is one of the Chase Branches with ATM’s behind closed doors.
Parking: Street Parking
Public Transportation:
MUNI Routes:
— N Judah
— T Third Street
— 10 Townsend
— 30 Stockton
— 45 Union Stockton
— 47 Van Ness
AND
Caltrain at 4^th & King Streets

service isn’t as overbearing as other branches. but i mainly use the atm which i rarely had to wait for. service isn’t anything special, but i always manage to get in and out without a problem.

Fast and efficient service unlike some other branches I’ve been to.
Not used it for much but for when we used it, good.

Was great when it was WAMU, it was personable and friendly, low key and the checking was free. Now the staff is «mostly» phony, full of attitude and constantly trying to pitch credit cards and new accounts.
Plus they now charge me a fee on my money, that they make interest on.
Since the banks practically collapsed our economy, they have been merging together making the banking selection look like, internet providers, Phone companies, American Auto, health care…
I’m switching to a credit Union till things change. Maybe a new company will seize on the lack of competition and offer a innovative way of banking. Like Jet Blue and Virgin Atlatic is in Air travel.
Where’s my free toaster?

I was a WaMu customer for nearly a decade. Then, Chase bought WaMu. Our relationship went downhill fast.
I went in to update some accounts (1 regular checking, 1 free checking, 1 savings), and a rep named Jerry advocated that I change all of the accounts. It didn’t seem that there was an advantage to changing the free checking account, but somehow he persuaded me.
Lo and behold, a month later Jerry calls to tell me he made a mistake. Some of the accounts will now have fees on them, including what was the formerly free checking account. Of course, one can no longer convert back to the deal that I had with WaMu.
Seriously, this a guy who spends his entire day setting up checking accounts, has everything reviewed by his manager, and he honestly didn’t know there would be fees? Yeah, and this whole banking mess wasn’t caused by bankers misleading their customers.
Chase, this is the end. Consider your trial period over. You failed.

I came here on the weekday to deposit a check around 2PM and there was no one in the bank. I saw 2 people at most working there. The guy immediately helped me and was very very very nice about it.
So why the 2 star you say? Well here it goes… so I had to deposit a large sum on a check and apparently he can’t do it because he needs someone else to do it and then he will override it. I was like umm okay that is fine I am not in a hurry luckily. He looked around and the other girl was gone… nowhere to be found… okay…
He apologized and couldn’t really leave too far and was semi-​looking but we just really stood there for like 5 mins… I was bored and humming… I was contemplating if I should just ask for 10K in cash just to piss them off because I am giving them money and just doing a simple deposit. So I just stood there trying to see what’s going on…
Eventually the girl made an appearance. and she was just like whatever… so she took over and he overrides the check and she finished helping me… completely different attitude… I think she kept messing up because that took another 5 – 10 mins.
My quick trip to the bank for a simple deposit turned into my 30 minute wait and see if I get service or things done in a desolate bank! booo I really am thinking about going back to withdraw money just to mess with them a little. The only reason I go to that bank is because it’s a minute walk away and I usually use the ATM.
I am not a big fan of this bank because I feel like they don’t really want you to go in with all the signs posted blatantly that they don’t want you on the cell phone or wearing sunglasses… makes me feel a little unsafe and feel like I am being accused or watched closely…

I go to the WAMU in Foster City (great service) and San Mateo on El Camino just south of Hillsdale (great service unless I get the mean girl). Finally got to the SOMA WAMU and was immediately greeted near the door and was then given great service by the teller. No complaints here and it’s on my way to CalTrain.

Where do I begin with this shit hole? First, I go to this bank twice per month for the past few months as my job is just around the corner and direct deposit hasn’t started yet — so I keep having to go here.
Let me begin with the tellers. They are «Fucktards». There is always like 5 people working, but none of them know how to work the little stalls where a customer would get service.
After awhile, the Queen Moron will come out — she of horned rim glasses and mussed hair — and ask ‘what’s going on?’ at which point the 19 other people in line will shout «not a fucking thing» because between scratching their collective asses and eating girl scout cookies, the tellers are too busy to do shit.
The exception is the guy that works there. You can tell he gets his ass handed to him all the time by the Queen — no matter what he does, it’s wrong to her. Even though all he wants to do is work people through the line and get them the fuck out the door.
I’m especially pissed today — I went to handle a check issue (roll over an IRA, if you must know) and after acting completely pissed about me getting in the way of their weighing of the cultural significance of Sally Jessie Raphael they let me know the check clearing process would take 11 days. First, 11 days? For my fucking money? Go fuck yourself.
And ‘check clearing process’? What’s that entail, the purchasing of leg supports to get your fat ass up without buckling your legs and help me?!
I’ve never come across such RUDE and utterly incompetent people in my life.
I also have an account at Bank of America. I took the stuff there, explained my situation and they took care of me in 15 minutes. I swear to Jesus, Allah and Jean Claude Van Damme — they did it in 15 minutes. And not only that, the Bank of America people apologized for the delay AND for the shitty service at WaMu!
If you’re ever given the choice of slamming your testicles in a car door or using this WaMu branch, you’d be dumb not to slam your testicles in the door.
I keep thinking my next trip there will have popcorn and monkeys because it’s like a circus for the socially inept. It’s like a big magnet was put out front and used to attract these freaks.
WaMu sucks — the only reason they get one star is because I can’t give negative stars.
OK — I’m still pissed, so this probably contains multiple spelling errors, but I don’t care. Don’t go to this WaMu!!!

This branch, while convenient to my workplace, is pretty poorly run. Today, for example, at approximately 1:45pm, the branch had exactly ONE teller working in the entire building.
One? One?!
I guess the message is clear: Do your banking at the ATM or be prepared to wait, wait, wait.
What do all those banking fees pay for anyway?

I moved out to San Francisco a year ago from Pittsburgh, PA where I banked with Citizen’s Bank. I would go to a small branch north of the city where everybody knew me me and the sweet elderly receptionists would offer me candy as I left.
When I moved my money to Bank of America, it was a jarring experience. Checks held for weeks; wire transfers lost; rude customer service; and fees for everything. I hate you BoA with all of me.
Quickly, I switched to Washington Mutual, and I will never look back. WaMu now handles both my business and my personal accounts and the quality of service is excellent. Wire transfers arrive within hours (not days like BoA) and even on large checks, WaMu will lift the hold time from 10 days to 0 (BoA never let anything slide).
I can highly recommend WaMu across the board. Even their loan officers are friendly and thorough and they are CHEAP!

I LOVE WaMu. I started my accounts online then made my minimum deposit of $ 1, with hardly any waiting! And my checking is FREE!
Bank of America — I’m so done with you clowns! You’re DEAD to me!