Bank of America

Here i am again
This time it’s 1pm on a saturday afternoon
2 tellers and 15 people in line
C’mon b of a… where is the customer service.
You’re trying to force us to use the atm… obvoiusly 15 people prefer the old fashion transaction with a teller service
You’re really making me think about withdrawing all my money and taking it across the street to Wells

After being a decade of my favorite branch of Bank of America for good customer service, it has just become the bank with the worst ever customer service of all in my blacklist since this summer! Every time I go to this location I have to wait in line for over half an hour for an available teller at the counter. For today, there are two tellers at the counter for a line of over 10 people. One teller has been working on some other transactions. Another is the only available teller to take care of all the customers in line. I’m the fifth when I arrived and reach the counter after half an hour. A few people have left by the time of my turn. And people are complaining but no one can help! I can’t understand that how such a big bank can offer such a terrible customer service! And what a terrible service structure they’re running now! People who come to this location have already complained that they may have to go to another bank that provides better service! I hope Bank of America start to take care of their customers seriously! Or else, I may have to look for another bank for better service just like all others!

They treated me like an animal, on an issue of my deceased father who held an account here. City Hall told me the law is on my side, yet BofA refuses to release the money to the successor, and treats me like an animal — they don’t invite me to the table, I just sit there in the visiting area and the representative is on his knees, refusing to listen to me, refusing to take any documents or have me explain — it’s very unprofessional and made me feel very uncomfortable and stressed especially since it comes to the issue of someone who passed away recently. I have filed numerous complaints and will continue to fight them.

I am currently standing in line at this bank and can not believe how long of a wait it is. There is literally only one person working and atleast 7 people in line behind me. I find it astonishing that a bank as big as B of A is understaffed. What is more surprising is that there are 2 people who are behind the desk that are just socializing with each other rather than chipping in and helping where needed. I would not recommend this banking location to anyone. Completely disappointed.

This branch lost $ 3,000 and made $ 1,500 unavailable to our checking account when our mortgage was due. As a result, the mortgage payment bounced. Long story short the manager, Gene V. Krassovsky, said «There is nothing I can do.» and then refers me to «agreements» that I should be aware of. He did not offer to check with his supervisor until I insisted. Now I’m waiting to hear back in a week, after the manager completes training? Meanwhile, what about my financial reputation?
Arrogance and condescending treatment were applied in an attempt to not provide escalation of managerial support. It is manifestly untrue; «nothing I can do» when there is always a supervisor to call. Since when is a branch of BofA a petty fiefdom where Assistant Vice Presidents rule?

Horrible!
I closed my safe deposit box early and found B of A did not issue a refund. I asked to see the agreement I signed when I open the box and found no mention to the refund policy. The bank clerk was wishy washy and was not able to tell me B of A’s refund policy. Since the branch manager was not there, I asked for the manager to call me, but after 2 days, still no call.
Escalated to customer advocacy in Florida and the problem is still not resolved.
I have been with B of A for over 20 years and find their service going down hill at a rapid pace.
I don’t think I will continue my banking relationship with B of A anymore.

They closed at 6 and I made it to the door at 6:01 and they unlocked it and let me in. I was very happy because I was from a different city and they were not obligated to reopen the door. Thank you Antonio, Wonderful staff!

I visited this Bank of America branch today to make a deposit and I wasted nearly 30 minutes to do a transaction that should not take more than 2 – 3 minutes (at least that’s the time I spend at WF or Chase to complete a simple deposit). Service was slow, I had to wait in a ridiculously long line while the Asian 2 clerks were working at the slowest pace imaginable. This bank does not seem to care about long lines and long waits, that’s why I closed my account with them over 10 years ago (the transaction I did here was for someone else). I am so happy I do not have to deal with this crap any longer.

I do not recommend this branch. I hand delivered a check and payment stub for payment on my credit card, personally handing it to one of the branch’s bankers with the assurance that he would personally process my payment that day. Three days later my payment still did not appear on my account. When I phoned, I was given the runaround and told my payment would process that day. It seems someone was just sitting on my check. He also made some excuses that he was going to send my payment to the payment address listed on the envelope, disregarding the promise he’d made to process the payment himself. I recommend people go to a different branch were the bankers are straight-​up, do what they say they’re going to do and do it in a timely manner, and not give untruthful excuses when mishaps are brought to their attention.

If I could give Bank of America zero stars, I would. I hate that they try so hard to be nice but it comes out as being nosy!!! Why are you asking me what I am going to be doing like we have know each other forever? Lady, I don’t even know you. Then when I ask you do something you make it sound like I was asking for the world!!! What happened to being my best friend?

The absolute worst location of Bank of America! They treat their customers with the utmost disrespect and are hardly professional. Both Chen Lieu (Assistant Manager) and Joanna Santiago (Branch Manager) lack the awareness of good business practice, and should either be demoted or educated on how to truly MANAGE a successful business.
Unfortunately, their inability to set a good example for their staff creates a very poor experience for their customers, as I observed today with Vladamir.

I had such a great run with this BoA in terms of customer service.
As soon as I walked into the door, I was greeted with smiles from all of the staff. The manager even offered me to sit on one of the couches instead of standing in line. It’s funny, because I was the first person in line so I wouldn’t have had to wait long, still they treat you like a movie star so I’m not going to be one to complain haha.
The manager did overstay his welcome in a small sense I feel because he kept on trying to keep up a conversation, not exactly what I was in the mood for when I just wanted to make a deposit, but I wasn’t in a bad mood and he was friendly.
You get a gold star for effort Mr. Manager.
Everything went by smoothly. They even called a cab for me because I needed to go across town to a place that would have needed way too many transfers on MUNI.
Never had such great service from a bank before. Looking forward to future experiences. Plus it’s in a nice and convenient location, what more could you want?

If I can give a no stars I would ! The WORST CUSTOMER SERVICE I have ever seen. I work at a wells fargo so I know how much we value our customers. One day I had to go to Bank of America so that I can put some money into my boyfriends acct. there was only one teller working on a busy Friday! I waited 20 mins even though I was next in line (no, not exaggerating) when I came up to the teller time I told her I had to deposit money in my bfs acct. I told her that iknow his full name. His addresses birthday And his ssn so it would be easier to find him. The lady said in a very rude tone to next time just get the acct number. She said it will take her a long time to find him. Working at a bank it is EASY to find the customer. So there is no excuse to talk back to the customer. At Wells Fargo we never make our customer feel neglected. If we can help the customer we will and will be happy to help our customer. We won’t roll our eyes at our customer and we will not make some lame excuse that it will take a long time to find one of your customer. She’s lucky that on the receipt there wasn’t her name so I couldn’t put her on blast. Learn to pick your teller correctly boa.

It’s a Bank of America. It does what it’s supposed to do. Nothing more, nothing less.
Convenient location on Geary Boulevard.

Really annoying
i lost my debit card an gt charged with over so much an had to file a police report and bank of America didn’t hep me with the chargers. The money i lost was never reinstated an i never will bank with them again

If I could give negative stars, a business would never ever be so deserving to receive them as this BofA. Looking back two years ago, if the banks were «too big to fail» and if this branch’s operations are any indication of how BofA works, then we should have let them fail.
During a recent mortgage Refi, nothing but awful customer service, terrible (or zero) proactive follow-​up or updates (EACH instance we had to call to see what the status was or if anything else was needed). Internal communication between the branch and loan processing center was embarrassing and fundamental business and customer service skills were non-​existent. Disorganization, lack of controls or process knowledge, it’s not wonder why we had the worst banking crisis in history.
Christ, not even a free toaster to put up with all of the pain and stress they created. The only good thing is it was such a cathartic moment when we closed both our savings and checking that it almost made up for it!!! :-) BofA, you’re terrible, you should be ashamed of yourselves for calling yourself a business.

What is there to say about Bank of America?
Not much.
I stop by here to pay bills sometimes. I don’t really use their ATM machines much, though they do have a couple 20 minute meters outside in case you need to.
They’ve got different tellers every time I go in there, so there’s nobody I recognize.
Maybe if the tellers were cuter, that would be a plus. And if they served drinks, too. Then they could just change their name to Bar of America.

This BofA is okay. I mean a BofA is a BofA is a BofA, right?. Maybe.
I came in here to manually withdraw some funds since my debit card went MIA and I usually use the atm machine for all my transactions, and while I was taking out some money the teller noticed that my account was not a CA account. Since I didn’t open my account in CA, that would be correct! I was told it would be a quick fix to switch everything over so I obliged and sat down with someone to Californianize my account. What they failed the tell me what that they were going to completely close my old account. Re open an entire new account– new checks, new direct deposit numbers, new big headache. And the employee entering my info took they address off of my DL– where I lived 3 moves ago– instead of the one I wrote down. I’ve yet to see my new checks…

This is the BoA I usually bank with now and they get things done fast enough for me. There are almost always three or more tellers at the windows when there’s a line, just to make things move faster.
The advisers are nice, my parents use Bruce as an adviser but also get advice from a girl I can’t really remember her name but she speaks, Thai, Singaporean and Chinese (Mandarin). So very good service since my parents understand her well.

I usually bank with WAMU but with everything happening, I wanna be safe and just bank with BofA. AND also because they have the cutest HELLO KITTY card! That’s the main reason why I wanna bank with them!
Went in this afternoon to open an account and the staff is super friendly and knowledgeable… Not to mention there’s a couple young hotties working there I think by the name of Reinier and Randy! Makes me wanna go there every damn day even if I have to just ask for $ 1 in change! Yvonne helped me open an account and she was such a sweetie since there was just a little wait but she kept apologizing for me having to wait… which was not a problem for me. She explained everything to me and made sure I understood everything and also told me about other credit cards which one offers the black hello kitty card!!! OMG so cute!
Everything was done fast and friendly! I can’t wait to bust out my hello kitty card when I receive it!!!