Back to the Picture/SoMa

Seemed super helpful and knowledgeable when I was with working with Randy to pick out a frame and matting but not so much. My order was delayed in being processed and then when I picked it up it had the wrong frame on it. They had no idea which frame was the correct one. Was redone at no cost but it should have been. I also question the pricing here. I would suggest going else where. I know I will with the 2 new items I need framed.

Overpriced by far… qouted me $ 350 for a framing job that others had qouted at$ 160…then offered to reduce it to $ 240. Acted like he was doing me a favor

Great service, and I’m very happy about the way my diplomas look!

Randy Figures does exceptional and skilled work. Every piece is well executed. He has a fine eye for frames and detail shop w confidence

Randy did a fantastic job! I knew generally what I wanted and he helped me create the perfect design. It was just beautiful and done on time. Thank you!

After re approaching the project with Randy, he was eager and super helpful in remedying the issue. With great attention to detail, and a little over a week later, we have the piece of art that we wanted. Thank you very much Back to the Picture!

Great service and quality work. I had 4 large maps framed, and Derek did a wonderful job going over the many varied options for frames and glass. I just picked these up, and I am very impressed with the quality. I’m definitely going to be returning for all my framing needs in the future.

Really impressed with this place’s customer service. A special shoutout to Bladimir for his help throughout my project!
I brought in a large canvas to be stretched and framed, and was able to find something within my budget. There was some confusion over being charged twice for some sort of setup fee, but the owner got it sorted out.
And when my framing got delayed, the shop called to notify me.
Thanks for the hard work!

The team at Back to the Picture did an AMAZING job on a very complicated custom project (25 free floating images aligned and perfectly executed). They kept me updated on the status of my project and it came out better than I could have imagined. I have had 5 items framed there and will continue to go back. #highlyrecommend

Sales guy kept mansplaining to me that frames of a certain size used plexi, not glass, when clearly by weight and feel they were glass. Finally he admitted that he was wrong, but if I wasn’t persistent and well informed, the misinformation would have stood.
Also, this place is overpriced and getting quotes is tedious. I wanted to get a basic mat cut, and they laid out dozens of material samples on the counter. Which would be great, if they could also give a ballpark quote or a sense of which materials are basic, and which are more expensive. But no, I had to pick one material out of dozens, then wait several minutes for a quote to be calculated, without having any way to know if I had picked one of their more or less expensive options.

You have the wrong post… This is Noah A. I was in your store in July trying to get my personal photographs from Japan framed.
Bro… my case in point about bad customer service… I make a negative Unilocal review based on my personal experience, and you try to publicly shame it… thank you for exemplifying and validating my post… looks like I’m not the only one who got bad customer service and had trouble getting their groupon validated.

I have been doing allot of framing lately. I stumbled on this place through a Groupon my girlfriend gave me. They did something extra the other places I used didn’t do that would help make the print last longer. Anyways they seem to care more about the art and that I appreciate.

I believe this is the first time I’ve ever brought photos to a professional shop, and I wanted an unusual job. I brought 4 rectangular «themed» photos and wanted them together, but not sure exactly how, so Derek and I discussed it for a while. He gave me the different options — more expensive vs. more budget, and we finally decided on the frame and backing colors. Not rushed at all. The final product was lovely. I’m sure the more expensive option would have been even more sensational, but alas not for me now. I highly recommend Derek’s services (p.s. not sure how he spells his name!).

Just picked up my photos and the framing look AMAZING and the prices are fair. I will be back with more photos to be framed.

They were great at helping me select a mat and frame after my first choices were outside of my budget.
It was also ready way before the original estimated date!

Back to the Picture is a very professional and customer-​oriented framing shop. Service was impeccable. I called first and got Derek. After I rattled off a short (and unfortunately, inaccurate) description of my artwork, he was able to quote me a very reasonable price and commit to a short turn around time.
I came into the shop shortly thereafter. It was clean and attractive. Derek greeted me and took a look at the art. He noted that the size wasn’t at all what I had told him over the phone (it was bigger) and that it was already mounted on matte. Based on the actual size, he recommended a custom frame, which could still be finished in the allotted time. Derek then quoted me a lower price because some of the work he had expected originally was no longer necessary.
I asked if the Unilocal deal was applicable to the final quote and he said it was. Since it was for $ 100 and the updated quote was less, I pushed my luck and asked if there was anything else we could do. He said he couldn’t think of anything, so I left.
Derek called me two (!) days later letting me know the frame was finished. I went by and saw the final product. Let me tell you, the work was fantastic. He even added some spacers between the print and the glass for free since I spent less than the amount of the Unilocal deal. This guy is a gentleman and a scholar.
The work was top-​notch. Derek was extremely friendly and accommodating. I can’t espouse enough hyperbolic praise for Back to the Picture SOMA. Use them the next you need something framed. You won’t be disappointed.

This place sucks. Way better off going to cheap petes.
They took a month and a half to finish my stuff, they are NEVER open. (They close at 5pm during the week and are open for a whopping 4 hours only on saturday… not sunday).
And they are way more expensive than any other place (even with their bogus $ 50 discount).

Great quality, and a great deal if you get a referral (20% off) and go on wednesday (5% off). They also recently ran a Unilocal promotion where you could get $ 100 for $ 50. Michael combined all the discounts for me without batting an eyelash, completed the work on time, and even helped me carry the framed posters out to my car.
A great experience.

This is a really nice little framing shop. I had a couple canvas prints I wanted framed. Luis took the time to get the frame write, he did the work quickly, and charged me a fair price.
This is a really great place to get your art and photos framed.

Pricey, sure, but what custom framing store isn’t?
Great customer service and excellent framing job. Will be returning regularly