AT&T

I like the service of AT&T, for they help me fix my smartphone issues.

I hate to say it but a few of the staff have somethin crawling out… the man doing the maintenance wouldn’t give a time to feel worthy and likeable he was chubby, cacausian short hir dorkey… how bout flashing one smile or a kind word or even awklaaugers att memver customers the the gay guy when I said goodbye hey I’m not getting paid. u pay these workers money to do what chit chat that’s not fair. he was lk g** buye telling me to nice words and good orker. the multilaking aight. I thought atat is important if they have these issues

This is a review for general AT&T service, and not this store location per se.
I have never found myself so frustrated and defeated by a company that I wanted to cry… until I came across dealing with AT&T. Truly the worst customer service in the world. They try to help but they are unable to and so they keep transferring, and each time you have to repeat all your information and your problem, thus wasting a lot of time, and the help is not consistent.
I live in an apartment complex and was forced to use AT&T, but if you can avoid them, I really strongly recommend that you do. STAY AWAY.

I do not recommend AT&T because I had a terrible experience. I made a few international calls and when the bill came, I noticed the rate was outrageously high. I was charged over $ 250 for three calls that all together were for less than an hour. The charges were shockingly high. After talking to an AT&T customer service Rep for over 40 minutes trying to lower the charges, the Rep offered me a different plan that lowered the rates and offered to cut the existing charges for $ 250 by 50% if I accepted her offer to switch to the new plan. I said yes, please switch my plan effective immediately. The Rep gave me a confirmation number and she said the new plan was made effective immediately and confirmed that I was getting $ 125 credit on my next bill. The new plan was slightly more expensive but provided much lower international rate which was in line with what other carriers charge. Following this conversation, the Rep asked me to do the survey which I happy accepted and I gave the Rep and AT&T highest remarks for outstanding customer service. BUT THINGS GOT WORSE.
Based on the new plan, I made more international calls to my family in the following month and when I received the next bill, it was another disaster. AT&T not only had not honored the new plan that was offered to me and I had accepted, it continued to charge me those outrageously high rates. The new charges are backbreaking and I do not know how I can pay them. I called AT&T right away and was told there was no record of my conversation with the Rep, no evidence of the new plan that I had accepted and no credit was given to me. I was baffled. The new Rep had only one explanation, «the new plan was not approved.» How can AT&T not approve the plan that was offered to me by their Rep which I had accepted and received a confirmation number for? This explained how screwed up AT&T is. So I am back where I started with more charges on my account. Do not be fooled by AT&T offers and bogus plans. This was all an orchestrated charade by AT&T to induce me incur more international charges at the highest rate. I do not recommend AT&T and they do not even deserve one star but I have to rate them anyway for Unilocal.AT&T is extremely unreliable and a total rip off. I would get rid of AT&T if I could and will do so as soon as I have the option.

Hey, everyone. I have a really interesting story for you about AT&T:
So, i needed a new service for cable, internet and phone. I called AT&T yesterday and they gave me an unbelievable price for all three services. I also got another service at different address for somebody else just for cable and internet. The speed was 100 mbps, yahoooo:)).So far so
the installer came, and at the end, i just told him how happy i was with the new price and with the high speed… but he told me that actually the speed it is not that high, but it is ok. I asked him why not, and he said because it was only 24mbps… i called immediately customer service, and not only found that they do not have 100 speed internet, my price was a $ 100 higher then i was told, the price for the second service was also not the same, instead of only cable and internet, they had and cable as well, and… the apt.# was completely wrong… W.T.F…Really…So i called Wave (my current carrier), and asked them to send a technician to connect back my services., because the AT&T technician did not know how to do it… Also while i was on the phone with AT&T, they connected me to speak with their supervisor, and she said that there is nothing they can do about it… blah, blah, blah… i gave her the name of he sales person i spoke with originally on the phone and her I.D.# as well, but she said that she is not sure why she can’t find her on the list… well, i said why you don’t track the person who took the credit for those two services, and she HANGED UP ON ME… OF COURSE, right?! This is what most companies will do, if they do not «like» the conversation… Long story short-​they should’t hire a sales people, who don’t even know what they are selling… just to make commissions and take advantage of people… especially foreign… Just for the record-​the sales person spoke really good English, and i think mine is good too, so… i don’t think there was a «misunderstanding».I’m sure all companies out there looooove this word:)))Any way–
There was so much headache with AT&T (yesterday i lost 2 hrs, and today 5 hrs)
I will recommend WAVE (former Astound).They have been always honest and all their prices are locked for good. There is never” misunderstanding «, and they have the best customer service!

I have been a number of times and every time I left praying to God that I never have come back. Their customer service personnel are all trained to be rude, arrogant, stone faced and full of negative energy. I am saying «trained» because it’s not very often that I see people like this in my life. Anyways, we have to live with AT&T and Comcast because this is America!

What a terrible experience. I walk in, the 2 people collecting names for the wait list actually fight in front of me over whose turn it is to take my name.
I was told it would be a hour wait. I said oh I’ll grab a coffee and brb. But then I was told it might actually be 10mins. Wtf! 1hr to 10 mins? So basically you have no clue.
I sit down to wait and ask two follow up questions. Can I have the wifi here, and is it possible to do my transaction online? Yes you can do this online, no we don’t have wifi for you. (Awesome, a wireless store that has no wifi).
So I thought I would try to do this online while waiting. But the site is so terrible that I am unable to navigate through it to find what I need. Sooo I ask the Dude at the door who took my name, he says I can’t help you I’m watching the door. What a pointless job! Here’s a brilliant idea AT&T, get rid of the door men at all of your stores, use that money to build a functioning website so I don’t ever have to deal with this level of stupidity again. Your welcome!

I had a plan to hit up the AT&T store this evening to purchase a must needed new phone…
Unfortunately, there was a long wait when I arrived. I thought that only happened at the Apple store? Guess not! I put my name on the list and waited. And waited. And waited some more.
Finally, a nice AT&T employee named Brandon came and chatted with me. He told me I was «next on the list,» but that he could help answer some questions for me off the bat. And that he did… he was helpful and informative about my upgrade options, etc…
I decided I was going to order a new phone since the model I wanted wasn’t in stock. But I still had to wait. So I did so… and did so some more. And then, I gave up.
I’m hoping the AT&T store in Scottsdale isn’t so busy and backed up when I go there next week… or perhaps I’ll take Brandon’s advice and make an appointment. Fingers crossed for no more waiting though!
Thanks again for your help, Brandon, and to AT&T for being a pretty adequate mobile phone provider for probably about 10 years now. I can’t remember what we did before mobile phones existed!

Worst ATT Store — employee name Marcell lied trying to trick me signing the ATT Next when im eligible for free upgrade.
I usually dont put names here, but this Marcell guy, full of shxit, lied and tricked me to sign up the ATT Next when im eligible for upgrade with much cheaper price. As this Marcell described: «ATT stopped all 2yr plans internationally, no phones are sold except through ATT Next…» After he said that to me, i left, ate my lunch, went back to office, upgraded online in 5 minutes… this guy is so full of shxit and should be fired.
There is no way that what he said was truth because the 2yr contracts is listed all over the store and online for all phones including iphones. The Marcell guy just wanted to lied, out smart the customers so he can make most out of them.
Do not go to this store.

I have been an ATT customer for many years and never felt so disrespected. The young woman helping me had such an attitude problem when explaining the iPhone upgrades. I get that she probably does this a lot but it’s not my fault I’m new to the information. Poor service. Nasty attitude.

The employees here aren’t trained to do much more than you can do yourself on the website. Anything more, and you should make a phone call to AT&T instead.
I went in today to activate the iPhone I ordered online. It was for what they call a «cross upgrade», which means I used my wife’s upgrade to replace my phone. I figured it was a common procedure and there’d be no problems…
They couldn’t do it.
They told me I would have to bring in my wife’s phone and both of us would have to reactivate with new SIM cards. I told them that made no sense, and they just insisted that it does actually make sense, without being able to explain why. Of course, I know the reason why: To these guys, technology is magic and they have no idea how it actually works.
Anyways, I called AT&T tech support and they got my phone activated within about 30 seconds.
So yeah, don’t go to this store if you can help it. Just call tech support, where they have the knowledge and tools to actually be helpful.

Ironic that a phone store cannot not answer the phone. Not ever. Instead, they refer you to an app. Come on, AT&T. You are selling phones, so answer your phone.

Save yourself from having to go through an excruciating amount of inconvenience and don’t step foot in this store. The worst part of my experience was that I did not know anything had even happened to my plan until I had left the store.
The sole purpose I had for coming to AT&T over this weekend was to pre-​order the iPhone6s; something I had tried doing online right at 12AM but with error. It had taken awhile, but Jorge, the customer service rep who I was assigned to had been able to, at least according to him, remove the transaction I had placed the night before and allow me to pre-​order the phone again in store using my upgrade. I should’ve known something was wrong with my phone because while I was still in the store, I was having trouble sending iMessages (Ironically, I just naively thought I was in a bad service area). It wasn’t until I left the store and tried to browse the web and access various apps while still in the downtown area, did I realize that my data had been deactivated. I am on an unlimited data plan and to have that deactivated without my consent and knowing is the biggest inconvenience. I did not mention anything during my entire time at the AT&T store about changing anything on my current plan and now have to go through the process of waiting days before it can be fixed. I don’t even know how Jorge made the mistake of removing my data when pre-​ordering my phone — nothing throughout that entire exchange should’ve prompted that to happen. I am highly disappointed in this experience and definitely makes me question the amount of loyalty and appreciation AT&T has for keeping its customers satisfied.

I went to the store today to open up a prepaid plan. The AT&T prepaid plan was advertised as $ 45 a month but $ 40 with auto-​pay.
I noticed the bill was $ 45 when I signed for the first month payment. The associate assured me that only the first month is $ 45, and the following months will be $ 40. Auto-​pay takes one month to kick in. I signed the payment, and then proceed to sign up for auto-​pay. Then I noticed that the auto-​pay agreement was also listing $ 45, and I asked for an explanation again, The associate checked with two of her coworkers, who both said: «The $ 5 will be credited once the auto-​pay starts».
This sounded questionable, so I checked with a third pre-​paid side associate, who finally explained to me how the credit process works: I will actually be charged $ 45 a month, and the $ 5 credit will keep accumulating in my account until after it reaches $ 45. In other words, I can use the credit after 9 months. I explained that I had no intention to keep the prepaid plan this long, and hence, I would never be able to use this credit.
I explained how the plan works back to the associate and her manager, and explained why I will never be able to use the discount. I asked to cancel the who transaction. The manager refused to reverse the transaction, merely offering a $ 5 credit for next month. Thanks to false advertising and incompetent associates, I’m overpaying for the plan.
TL DR The store consists of both a general plan seller and a pre-​paid seller. The general seller side of the store started taking pre-​paid plan customers, but the associates are inadequately trained for the product that they are selling.

Jordan from ATT is the best representative I’ve ever had! He walked me through the steps of upgrading my iPhone step by step, and patiently answered my litany of questions about upgrading my plan. Jordan broke down all the fees that would be involved with upgrades as well, and was very transparent about the entire process. Jordan even set me up with an IPad Mini for $ 150 as an upgrade promotion; what more could you ask for?
If you want great customer service and comprehensive and transparent phone information, look no further than Jordan. I plan on going back to Jordan for any and all phone needs!

Luis was very helpful.
He helped me with all the plan and promotion.
While the first girl that I asked wasn’t appreciate to help the customer to figure out the problems.
Five stars for Luis!

Awkward service. B-​rated customer experience. Expensive plan. Strategic location.
Situated across from T-​Mobile, which is somewhat more serious about making their customers happy.
I came here on one afternoon to ask about my plan and if there are alternate options available to switch to. Whoever was serving me, this middle aged lady who doesn’t seem happy working in ATT was responding me in a demanding tone. Up till the point that I couldn’t take it anymore and told her to just terminate my plan.
Bye bye ATT. I’m so much happier with T-​Mobile.

Bought a new phone for the Mr & changed my work phone to an AT&T plan & my experiences were mostly awful, so have to say 2-​Stars is the best I can offer
Initial phone purchase visit: I walked into the store only to discover no one would help me without an appt, I wasn’t about to wait for 30+ min so I left & scheduled an appt for later in the week
Next phone purchase visit: The girl was only interested in trying to upsell me every service they offered & NOT in providing me the phone I requested. Please believe me when I tell you I do NOT want your cable tv or internet, nor do I want your home security services — JUST THE PHONE. She also kept trying to get me to change my current plan (I have a grandfathered unlimited data plan that I’ll *never* give up) & proceeded to make me feel like a complete idiot b/​c I wasn’t following her math as she was trying (unsuccessfully) to *show* me how much I’d save by changing to a new plan
At one point, I literally told her this is too confusing; I don’t want to make any changes & she said «that’s why I’m telling you the figures»…needless to say, I left without the new phone & just went home to order online
When it was time to bring in my work phone, I knew to make an appt but then had the great luck of someone actually chasing me down, after I was misdirected to the wrong dept by another & he was the height of efficiency & awesomeness. Got my new work plan setup, the online acct established, electronic statements & the autopay setup — so all I had to do was walk out w/​a working business phone. Where was this person when I was trying to purchase a new phone?!
If all my experiences could be like this… alas, this was the exception so in my multiple visits & the extremes of my experiences, have to say again that 2-​Stars is the best I can offer

Having had a horrible experience on the phone with AT&T and BlackBerry (for over 5 hours), I went into this store so they could try and transfer everything from the Bold to the Passport. (could not be done with windows 8…) At first, their machine didn’t work, (how can a carrier NOT have the software for something they are selling???) so I was starting to de-​activate the Passport and go back to my Bold… then Juan comes out of the back room with an idea… VOILA! He did it… everything (including pics and email addresses) got transferred. Most excellent!
If I ever experience any problems, it will be worth the drive to see him~

What a cluster! Yes, this store is located on the corner of sketch and touristy, but that’s no excuse for massive confusion over something as simple as mobile phone service.
My iPhone was stolen from my hands just a few blocks away. Not a huge deal, since I pay an extra $ 10/​month for insurance. Should be a simple transaction to go get a new phone, right? Nope!
«Please wait in line so we can best assist you».
«Dude! I just got robbed. Can you help get me a new phone?»
Apparently not, unless I want to wait a week and have the phone shipped to me in the mail. OR get on some strange payment plan to lease an iPhone. Is that what the world is coming to? People leasing a phone!?!
Once I got to the correct line (for insurance claims), the process was still kinda confusing and I had to ask very specific questions to know what was happening. I still don’t know when my new phone will arrive in the mail, so until then I’m out $ 200 and stuck with an antiquated iPhone 3. It’s vintage…
One extra star for the guy who hooked me up with an active SIM card.