Andale Mexican Restaurant

Love this place. Food always tastes fresh and ingredients are a step above places similar. I crave their tostada salad. Yummy avocado and chipotle chicken, cheese and greens and real greens, not the crappy sad looking lettuce many places use, and mangos. Yummy! Tonight I went as its a good quick place when I’m on the go near the mall, and Mercedes helped me and she was bubbly, friendly and helpful. I haven’t seen someone that happy in the food industry in a while, very refreshing.

OMG Delicious and affordable chicken tortilla soup. I was on a mission for some of this exact soup and Andalé’s is way better than your other soup option (s) in the Emporium Food Court. I wish I took a better pic but I think I may have shook up my soup walking to the seat.
I’m writing this because I can’t believe how bad the reviews are when these people are very accommodating and have fresh, delicious food… At least in my experience so far! For a buck and change more than a fiver you get a great, fresh soup, poured over crunchy tortilla strips, topped with avocado and some yummy cubed queso fresco, I believe. The chicken and broth are absolutely delicious, just what I was looking for. While the other soup spot in the mall has a lot of great options, their chicken tortilla was pretty bad – overly spiced and just, not quite right. Andalé hit it out of the park and even other soup goers asked where I picked it up. Gorgeous! Delicious. Just fantastic.
4 stars only because I haven’t tried the other food options quite yet.

I enjoy coming here for lunch because it’s quick and the food has a nice, fresh taste to it. It’s a hit or miss with the free agua fresca that they offer when you check in on Unilocal,some don’t have a clue as to how to go about it when getting rung up. My «usual» is a build my own burrito. I just found out that you can order enchiladas which aren’t listed on the menu and it comes with beans and rice ($ 14. + some change).
So I’ve been getting ordering the enchiladas at least once a week. There was a new cashier and he wasn’t sure how to enter it on the register. The manager comes up to help him and he tells me they don’t serve enchiladas! So aside from not being able to use the «free agua fresca» when I check in on Unilocal due to fact that the cashiers don’t know how to do the transaction on the register, the manager isn’t even aware of what they serve.

At the San Francisco Shopping Center basement food court… I couldnt make up my mind what to eat, then I saw this place with the longest line, so I decided to order one of their specialties, the el president burrito… 10 bucks sound reasonable… Can’t go wrong right?
After a pretty long wait, while the presentation is quite OK, it tastes very blend… And worst of all, the chicken inside tasted burned.

Enjoyed my two fish taco dish. The fish was well seasoned and grilled. Salsas are good too. Will come back.

today i got a burrito bowl it was really good the steak taste really fresh and the others ingredients.
not like chipotle that maybe everything is from days ago.
Also the guy that made my burrito was really friendly and
bowl clean and nice !!! Best carne asada ever and the. rice is very tasty

I get lunch here often since I work in the mall. The cashier Mercedes has the world’s worst attitude ever and definitely the worst customer service. Mercedes brings the place down, too many people as well as staff have made complaints about her. I will never eat there again as long as she works there…

Their food has always been healthy, using solid natural ingredients. Recently the food also tasted much better! In fact, they’ve the best/​tastest burrito in the surrounding area, and if you customize it right, it can be healthy, and costs about the same as Chipotle (but tastes way better)!
Add to your order a freshly made juice (100%). It’s a way to have healthy, tasty, Mexican food in this part of the town, and one of the best in the Bay Area!

The location is ideal, service fantastic and the food is very tasty. At times I would give 5 stars, the burritos are prepared with very fresh ingredients, the chips are crispy and thin, and the salsa is delicious. My favorite is the supper burrito with steak, the guc tastes great, beans blend perfectly. My only ding is that on occasion when I order and pay an extra 4 dollars for more steak, its no different. In fact the burritos are light on the meat, hence I am willing to pay for more, and at times they nail it! perfection. But just today, I was disappointed. to put it in context a Super steak burrito with extra meat is 17+ dollars, add a bottled water 20 dollars. If they provided half the meat of buckhorn for the same amount the burrito would be full of meat. Still the flavor is rich, food fresh and service good, a sure winner is Andale.

This is for grab and go orders only. I don’t think they have the BEST Mexican food but one thing they do fantastically is their grilled chicken. My havorite thing on the menu for 15 years is their chicken salad with goat cheese. You don’t even need dressing, just pour a little salsa on it and mix around. Healthy and delish!

Wouldn’t recommend this place to my worst enemy. Just left here for lunch after a day of shopping. Was greeted with terrible service by a rude cashier and received the worst fish burrito of my life. No flavor or texture, just bland mush. In an effort to resuscitate my experience, I asked for a side of sour cream. Was told that it would be an extra $ 2. Nah, Andale. Nah to your shitty service and worse food.

Got my order wrong. The coke machine mixture was clearly off. The staff service was terrible. I now understand why it was the only place without a line. Not the worst Mexican food I have ever had. But probably the second worst.

I actually go here quite often, as I attend the MBA program upstairs. Today I vowed to never come back. Not because of the food… it’s not authentic, but it is pretty good overall. No, because of the service. I ordered a regular veggie burrito with squash mix ($ 7.95; you can have squash mix or tofu) and guacamole (+$ 1.00), no big deal. The lady instantly tried to pressure me into a veggie supreme for $ 9.95, which included guac (like it was a better deal). I seriously had to raise my voice to let her know I was not interested, and had to explain to her that it was cheaper for me to get the regular veggie burrito and add guac. #1 — I HATE ARGUING FOR WHAT I WANT! Let me order… I don’t need your feedback and hard sell.
Then I got my burrito and it did not have squash mix. I discovered this about ¾ the way through my burrito. I had enough, and just wanted to get my money back (and perhaps I would come there again in the future). No… the guy at the register (different person) said he could not give me a refund because I ate half the burrito! Yep… you caught me dude. That’s my thing… I go around and eat half of my meals and then take them back so I don’t have to pay for my food! I was so disgusted that he fought me on this, and I seriously had to raise my voice to get my refund. «I am not satisfied, and it did not include what you advertised, so I want my money back!» #2 — DON’T REFUSE A REFUND TO GOOD CUSTOMERS AND ACCUSE THEM OF TAKING ADVANTAGE!“
I got the refund, but at no time did I get an apology. The customer is not always right here, and this business is aggressive with making money. I guess they don’t want me as a customer.
Go to CHIPOTLE around the corner!

Awful service, way overpriced. It kills me that ordering a vegetarian burrito costs just as much as a meat burrito, and if you want guacamole that burrito ends up costing $ 10.50. That much for a vegetarian burrito and you don’t even get chips and salsa? Crazy!
In addition, I saw the man putting the burrito together put the tiniest little baby dollop of guacamole at the very bottom of the burrito. Hey I paid $ 1.50 for that guacamole, don’t be so stingy! The restaurant is obviously trying to make and save money anywhere it can.
Last, I asked for water when I was ordering at the register and the cashier didn’t give it to me so I assumed it was serve yourself around the corner. When getting my food I realized it wasn’t serve yourself, so I asked the guy who gave me my food if I could get a glass of water. He said, «Yeah, at the register.» so I had to get back in line and wait around just to get some water when he could have easily walked over and gotten it for me. Obviously they need a self service water jug since their employees can’t handle that service.
The burrito was 3 stars, just ok. I will avoid eating here in the future.

Before catching a movie in the San Francisco Center, we decided to grab a quick dinner in the food court downstairs. I ordered the fish tacos and a watermelon agua fresca from Andalé. When I picked up the tray of my food, I was surprised at how small the pieces of fish were. It appeared as though they had been caught from an aquarium; the fish portions were, maybe, two bites each, and the rest of the portions were relatively small, as well. I didn’t want a lot of food, so I figured, why not?
Well, the «why not» was that the food tasted dreadful. The fish was limp, with little flavor of its own, resulting in the sauce overpowering any other taste in the taco. After one bite, I knew that I couldn’t stomach the rest of the meal, and took it back to the counter. They looked puzzled, but refunded my money for the tacos.
I have eaten at the Andalé location at the San Francisco airport, and the food was relatively OK, for an airport food court. However, given my experience at the San Francisco Shopping Center location, I doubt that I’ll ever eat at Andalé again.

This is a location located in the Westfield food court. It was nearing nine o’clock when we arrived so most places were closing up. We decided to stop at Andale for some Mexican food.
When we ordered, the cashier was pretty standoffish, so it didn’t leave a great first impression. I had an Al Pastor burrito supreme, which was pretty large but also pretty bland. If I wanted a bland burrito with crayon service I would have gone to taco bell. Actually, I would rather go to t bell even if the prices were equal. That does not bode well for the future of Andale.

I met up with my sister for lunch at the mall’s cafeteria area and she wanted something healthy. I was surprised she went for Mexican. However, I was impressed because what she got did taste refreshingly and relatively healthy.
MESQUITE CHICKEN SALAD ~$ 10
Served on organic greens with Sonoma goat cheese, avocado and tomato with a dressing made with roasted garlic and fresh oregano olive oil.
I’m no fan of white meat chicken, but when it is mixed with a whole lotta other ingredients I enjoy, this is a pretty tasty dish that can easily be shared.
What’s awesome is if you check in on Unilocal you get a free aqua fresca! I know, I know, not the healthiest option BUT IT’S FREEEEEE!!! The Watermelon aqua fresca isn’t the best but it was good enough :)

This place is a little over priced especially for being in a food court. I can’t really judge on the entire menu as I only ordered the cheese enchiladas and a lemonade. You get your food relatively quickly and the staff is pleasant.
The enchiladas come with rice and beans. I was happy to see guac on it which definitely helped the taste but overall not the best enchiladas I’ve had. The lemonade was very refreshing but I probably wouldn’t come back. I didn’t look at the reviews ahead of time but which I had because there are a ton of places to choose all around it.

This place isn’t too bad. Staff was friendly. Food prepped quick.
Quesadilla was made nicely. Good amount of cheese and meat. Sided with guac, sour cream, and some lettuce. Nothing too special about this place. Not much to say since it was mall food.

I’m really glad I didn’t look at the reviews before eating here because I might have chosen not to. My hubby and I dropped in here to grab a quick small bite to eat.
We shared the Supremo Veggie Burrito with fajita style tofu and it was super delicious! For all my veggie friends, I confirmed that they don’t use chicken broth in their beans or rice. The tofu was a terrific addition to the burrito and I especially liked that it wasn’t deep fried! It was just under $ 10 which isn’t bad at all to feed two people!
They also have a terrific salsa bar. Red salsa was amazing! I’m docking one star because they didn’t have any hot sauce… Strange!
Also they serve your food on a steaming hot plate! Pretty nice for a food court meal.