Abercrombie & Fitch

My Wife and I take our family to S.F. during the Christmas Season every year. Sometimes we go the week of the «Santa Crawl» if we can but this year we went yesterday 12÷19÷15. We encountered what we perceived «VERY INTENTIONAL» rude behavior from the employees. My wife and daughter experienced rude comments from an employee when standing in line for the dressing room. Myself, just as I walked into the store with my son and other daughter; a young, tall African American KID with what I call a faux hawk walked right in front of me (as he was looking at me). It forced me to stop abruptly to allow him to pass without him asking if I needed help or even excuse me. We were there approx 8:45 pm.
I do not care what type of quality of clothing this company provides to its customers. Perhaps, there should be the same concern for the quality of personnel that is hired. We will never again shop at the San Francisco store at Powell & Market.

Reading through the reviews, I agree with much of the customer service complaints. Young kids with no idea how manage or keep up a simple retail store. This A&F store is ALWAYS a mess!
I personally like select items as I would any other store. My husband loves A&F’s thick sweat pants and sweat shirts. Although priced originally at $ 80 for a single pair, he often buys on a $ 20 clearance. Although he can afford regular price, husband is a sale hound when buying casual clothes. He knows the stupidity behind paying for a name.
And let’s be real, A&F is overpriced Old Navy!
As far as the owners comments on not making clothes for an over fed America?
He has that right! You don’t like it? DON’T SHOP THERE! Mike Jeffries is a fairly odd bird, however, it’s his call. Again, shop somewhere else! Thin people are sick of brands that shape a size 2 pant to fit a fat waist! (Muffin top) I don’t want to be mean but that is what’s real.
A&F closed in Reno NV because there is a big population of overweight people. (Teens) Or maybe the income level of the average population couldn’t support the store either. A mix of both possibly… Although Reno is by no means a poor town contrary to belief of being a gambling cow town. That is changing rapidly and maybe A&F will come back.
My husband and I frequent SF 7 – 10 times a year and the A&F if necessary. …and other stores we do not have at home.
A&F is a youthful store, however, a 42 year old woman and 50 year old man can find select styles that are age appropriate.

The store is dark but stylish and I personally love the smell.
Happy shopping all!

Rude staff… This is the worst A&F ever the staff are a bunch of dumb kids who have no idea what the meaning of customer service. So today walk in right before closing and they lock the door on us while were shopping. As I walk over to a associate kindly to open the door the kid continues to argue that the door is open.“no it’s open” like I’m the idiot, Yes they have somewhat of a pretty face but I mean come on your folding clothes in a mall for gods sake sweetie. I myself used to work in customer service and know you must treat the customer with respect and the kindness they deserve.

My grand daughter dragged me in here to check out whats new. The store design is rather dark but trendy, black and gray. As for the clothes it is a preppy and raggity for my taste, but they look comfortable to wear. I personally think its a bit pricey for the young teens to afford. I was uncomfortable the the strong «in your face deodorant» smell. Not classy at all. I

Der Laden ist groß und zentral gelegen. Das war aber schon das Gute.
Das Personal ist eine Katastrophe (Sie konnten mir nicht einmal die Öffnungszeiten des nächsten Tages sagen), Aktionen und Coupons gelten sozusagen für keinen Artikel und das Personal spricht nur mit Kollegen. Dabei gäbe es doch so viel aufzuräumen…
Der Abercrombie Kids Store in der gleichen Mall ist übrigens hier das komplette Gegenteil: klein aber fein.

Der A&F Store in der Westfield Mall erstreckt sich über zwei Etagen.
Er ist kein Flagship Store und somit nicht ganz so stylish eingerichtet, wie die großen europäischen Geschäfte oder der in NYC.
Die Auswahl ist aufgrund der Größe begrenzt und der Laden ist leider auch nicht so aufgeräumt, wie man dies normal gewohnt ist. Etwas chaotisch geht es fast schon zu, als ich das erste Mal hier war.
An den Umkleiden gab es keine Schlange und auch an der Kasse ging alles es recht zügig von statten.
Ingesamt also ein normales Einkaufserlebnis.

Oh Abercrombie and Fitch, I love your clothing but you’re so darn expensive in Hawaii. I don’t understand why it’s so much cheaper on the mainland, but I’m not complaining. They had a sale on shorts and for some reason they had all size 24. perfect if you’re short like me! Lots of sale stuff here in small sizes. I guess it helps that a lot of people in SF are tall, so the stuff left over on sale is for us shorties! It’s a nice change, since it’s the opposite in Hawaii, where all the Japanese tourists and tiny local girls buy out all the good stuff before you can get to it. Cheers, AF!

I hate writing such a bad review for this store because I use to shop at this store all of the time and it use to be so much better than what it is now. I came here during the week and it wasn’t busy (as to be expected) but what you do expect is some sort of great customer service right? I walked in and I was f greeted until I stated looking at items and the lady asked if I needed help looking for anything. I told her no and she walked off.
Their selection wasn’t that great and everything was a huge mess. You couldn’t even tell what was clearance and what wasn’t because it was all a mess. I went up to the second floor and again, saw another mess which was annoying. Their selection was just very poor. Yet again the customer service was just awful and decided to leave because I didn’t find anything and for the poor customer service. You will probably have better luck shopping online rathe than on location. It’s a shame because this store has seen much better days.

The new-​ish clothing aesthetic is interesting to customers who may have written off the brand like myself, but the incredibly rude staff is inexcusable. I’ve learned my lesson! Never going in there again, don’t have time to interact with rude teens who aren’t related to me.

…have a $ 300 A&B Winter jacket with defective zipper. First they said have it repaired locally, I did $ 100. Then they refused to pay… never again.

The store isn’t completely horrible, but the manager that I was speaking with was so rude. Her name was Sara. She completely lacked people skills and acted as if I was incapable of understanding her. I needed help finding something that was on the mannequin and when I asked her she barley gave me the time of day to say «sorry sold out» then turned to walk away… I followed and said «well can you sell me that one or send me somewhere where i can find it?» She grunted and turned around and was so rude when she proceeded to tell me they cant sell items off the mannequin. I was so disgusted by her attitude I asked to speak with her head manager. she goes «Your talking to her, this is MY store» wow… well good to know. I will NEVER be returning here thanks to the attitude of the main Manager! worst experience.

Bottom line is I don’t like this company at all. I wouldn’t use their clothes to wipe my baby’s butt. Seeing people flaunt the A&F logo makes me want to puke.

A&F ist ja auch nicht mehr das was es.war. Lange Wartezeiten an den Kassen und umkleiden… Und dunkel — positiv: es riecht nicht mehr so stark wie im Puff

The worst service ever! I regret now that I didn’t read the reviews before ordering online a couple of jeans and a shirt for my husband to add them to his Christmas present!
I ordered them on Dec 12 and paid extra 15 $ for 3 days shipping. Today, on Dec 20^th, I called the shop to find out why I still haven’t received my order, and it turned out they haven’t shipped it yet! I paid for fast shipping to be delivered before 17^th and they haven’t shipped it on 20^th yet! I cannot believe how bad these guys work. Besides their stuff is overpriced.
Terrible, terrible, terrible. Never ever order from them again. They even did not apologize, neither offered a discount for their mistake. Nothing.

The lines at this store are horrible, there are usually only 2 cashiers working upstairs and the rest of the staff are just chatting and ignoring all the customers. I’ve left this store waiting in line too long before, but then I forget what it’s like, then I come back 3 months later and it still SUCKS!
The clothing varies in quality and it seems that A&F are going with cheaper quality manufacturing to compete in price with A&E Outfitters. It’s a shame, because the cut and quality of the clothing is why I used to buy A&F.
All the stores are like bad night clubs with pounding music, and 20 something year olds not helping you, with way too much cologne sprayed everywhere. It’s annoying, but I’m always hopeful that they have something worth shopping for. I’ve been disappointed more and more every time I return to the store.

Okay first of all you cannot breath in the store without a respirator. Second, you cannot hear yourself think without earplugs. Third, bring a flashlight to see. Just think of it as a noisy building fire where you need to rescue an overpriced frat-​boy T-​shirt. Right.
On top of it the CEO belongs in the movie Brazil, what a strange lad.

I was going to write a review about how much I hate this store and refuse to step foot in no matter who wants to shop here. But it’s been done to death on Unilocal SF so I will focus on one issue.
The over the top fragrance they pour into the pores of every employee not to mention customer will come back to bite the CEO in the ass–
just like all the airline attendants that had to breath cigarette smoke because it was part of the job these AF employees (at least management since they are the only ones to stay) will sadly and most likely experience the same difficulty breathing and probably higher cancer rates due to the fact that «Fragrance» is bad for you and they force their employees to soak in it.
The airline attendants sued and I would guess AF will experience the same lawsuits. I wonder if they give those people health benefits?
Sad Sad store.

Personally, the quality of cloth material is superior and its worth the money you pay.
I believe this company is differentiating themselves by keeping the store Dark place, but its very inconvenience to judge few garments color, i had to return them after taking them home; as it appeared weird under light.
VERY BAD customer attention, the store sales reps are careless and acts stupid despite of customers presence. They dont even care to attend the customer in line for billing (May be all doesn’t have access to cash counter) Over all very disappointing customer care /​handling and Wouldn’t recommend these stores.

The plus to this abercombie and fitch is that it’s big. it has several floors and the men sections and females is separated so it’s nice to have some room and walk around. I feel though for such a huge place they might be a bit under staffed. When i went i saw maybe 1 or 2 people on each of the sales floor. Also the same people who were on the sales floor had to do register too at times. The people who work there were relatively nice though i think some were seasonal workers because a few didn’t know how to answer my questions. Overall im usually shopping by myself so i didn’t mind the no body around to question me if im ok every 30 seconds. It’s a decent store, like any other abercrombie it smells of perfume and cologne and you can smell it miles away but hey if you ever need to find the abercrombie store just follow your nose.

There is something in me that rears up in opposition to everything that this shop stands for and presents.
The smell, the lighting (or lack there of), the scantily clad shop assistants that assistant nothing but the pout on their faces… seriously, what is the ethos of this place? Thou shall be cut and made-​up so all punters will feel so bad about themselves, they will buy tons of our stuff to reduce the self hatred, induced by us?
Again, what is the message the brand is giving out, to the impressionable freshed faced generation? I am not hideous and am generally pretty confident, but somehow even I feel like crap walking into the dim stench den.
It is indeed public knowledge that their models have to work in the shops and most likely, once upon a time were sales staff. That says to me that: ‘we only employ ‘skinny beautiful’ people, and your attractiveness will be taken into account during the selection process of your employment.’ is that even legal?
Let me ask you this, have you ever seen a sales assistant that is follically challenged or is perhaps carrying some extra pounds?
I rest my case.

Oh dear lord — it STINKS! Literally! You walk into a wall of the sweetest smelling perfume ever that they pump out in shed-​loads. Not only that but it’s dark, hot and far too loud. Oh my, I’m getting old!
This is by far the worst shop to go into on a hangover, it’s guaranteed to push you over the edge.
The clothes are overpriced nonsense. The two stars are purely for the jeans, I picked up a couple of pairs last year in the Boston branch and as I am a bit of a short-​arse it was fantastic for shorter legs. They fitted perfectly. However on return to this shop to pick up some more (it being A LOT cheaper to buy them in the States than in the UK) I found they only did skinny leg jeans and I was really hoping to get some boot cut. Disappointing.
The staff are a weird pretentious breed of shop assistant. I have no time for it.
If you find it hard to find jeans that fit you well then it might be worth a pop in here, otherwise don’t bother. And anyway, I went to GAP afterwards and found a great fitted pair of boot cut jeans for even cheaper — I win!

20% off the entire store today… I notice whenever they have 50% off jackets/​other promotions, they exclude the SF location… expected.
Couldn’t smell the cologne today, weird. Didn’t get bothered by the sales associates, so I was able to browse in peace. Keep looking at that vest with the fur hood… sigh.

I feel like a horrible person writing this review.
But I can’t help it.
Like maybe once or twice every year — I will dart into Abercrombie and Fitch. And buy something. Usually to kill time, when I’m waiting for someone. Or to escape from the rush of mall shoppers hungrily descending on the Westfield’s lobby.
But yes — I have been a patron of this store. I admit it.
Maybe it’s all of the fumes from their cologne — which quite literally is slathered on ALL of their items — that lures me in. Maybe it’s the cheesy guys parading around in their ware. But I can’t help myself.
The truth is — that I’ve been shopping at A&F since my New Jersey Mall days.
I’ve owned their waaaaaaaaaaaaaaaaay too small cut-​offs. I’ve owned their bright blue knit wool cardigans (which were worn to death when I used to live in London), their denim skirts, their army pants, their tank-​tops, their hoodies, their sweatpants — with the random numbers on the butt (I got a number of drunken taunts and flack for wearing these at College — people hollering «Wha Da F — those numbers mean?), their leggings, their down vests (their blue vest has lasted me over 10 years!), their jean jackets — and more.
I think their ad campaigns are ridiculous and overdone. I think many of their dumb sayings on T-​shirts (and specifically the controversial one that received a wealth of publicity awhile back) are stupid. I hate that they broadcast their brand over half of their ware.
But the truth is that I kinda grew up with A&F. Love it or hate it — I wore it.
And just this past weekend — when I dove in here — to waste time — and to avoid a recent down-​pour — I ended up rediscovering their soft, nostalgic, and cologne ridden guy flannel shirts — now on sale.
I don’t buy Abercrombie’s clothes for full price. I don’t recommend people do either. They have crazy stupid prices. But come their sales — I always find something worth taking home. Their clothes have always lasted me. In fact I still own pieces that I bought years ago.
So yeah — I concur with all of the previous reviews — about their unhelpful and glassy eyed staff (minus Preston :)) who go out of their way to NOT help you. I concur that their half naked — non-​diverse — ad campaigns make me gag a little. I concur that they’ve done a wealth of dumb moves when it’s come to launching new items.
But I wouldn’t be an honest reviewer — if I flamed them — and still bought and wore items from here.
So there you have it — three reluctant stars for A&F — as I’m sitting here wearing a blue and red striped — baby soft A&F flannel.