Popeyes Chicken & Biscuits

The girl that works here is a incompetent her boyfriend works at the rite-​aid and she is more worried about him ADM her cellphone then doing her job she served me cold Mac n cheese

If hope there is a negative stars. Customer service is super horrible. The cashier has no patience at all. You cannot even ask how much for price check. And oh, make sure you have cash, coz they slide your card and didn’t work the 1^st time, they will force you to pay in cash in a rude way. It was the Saturday (june 5) cashier around 2pm time. Really Very poor customer service. And then all the crew will look at you as if its your fault…

Horrible experience; the cashier that took my order said I couldn’t eat in diner because they were getting ready to close restaurant. I called corporate office to find out what their policy was; I discovered that the shift leader was not following company policy procedures.
Go to a different one with better trained workers…

I don’t know why everyone complains about this place. I have NEVER had a problem! The girls here are very sweet. Young but NEVER have they gave me attitude and they are always great with customer service and double checking my order. They never skimp with he food either they give good size tenders where other Popeyes I have gone to get small tenders the length of a finger but this location is good! Never been inside but the drive thru is always good.
Love this spot!

First off, I would love to give this place no stars but 1 is the lowest I could. I came here @9pm and they close @10pm. I was helped by the worst cashier named Valeriee. She was so rude and rushed me to order yet I was the only person there besides two other customers that had already ordered. Besides that terrible girl, I received my food. I first tried the fries and they were soggy, not crispy, cold, and had no sense of Cajun flavoring at all. Then I started to eat my 11 piece classic fried chicken. It was the most disgusting thing ever. I honestly lost my appetite after 2 pieces. It was dry, cold, and just the worst chicken I have ever tasted. I’m am so disgusted and upset with the people and the food at this place. I am just so disappointed.

This place sucks big time! I came through drive thru and wanted a 3 platter combo with one breast and two legs all spicy. They charged extra for the breast… whatever thats fine… then they told me they didn’t have breast and if I want to wait 10 minutes they’ll do it. I said yeah OK I’ll wait. I asked the girl to repeat my order 2 times and she said it correctly. While I’m waiting for my food she tells me to back up from the window and she will tell me when to go foward. Maybe their being recorded on time? I don’t know but they shouldn’t do that since their is no cars around me.
Finally she says pull forward and gives me the food, closes the window and puts a cover on top of the window blocking me from seeing through and that was sooo rude!!! She didn’t even let me check my order to see if its right! Well it wasn’t and she gave me a breast a thigh and a leg all none spicy! How annoying bad customer service!!! I hate this place!

I went to pick up a late night dinner ordered the 8 piece with one side and ordered another large side paid $ 26.25 cents got home to find I was given 4 pieces, it was close to closing time I called them at 10:15pm luckily someone answered I asked for a manager and a gentleman told me there’s is no manager and no one else there who can help me get the order corrected or the money back the gentleman said there was nothing he can do given the time and they were closed, he was very nice about the situation and told me to go back tomorrow between 2−3pm that’s when he is there and he will help me than. Point is I went cause we love Popeyes and was disappointed that I couldn’t feed my family dinner also I can’t believe that there was no manager on sight to help.

Girlfriend spat out a fingernail containing red nail polish after a bite of her chicken. After showing the manager she claimed no one there had red nail polish, including my girlfriend mind you, and that it must of come from the distribution center. Management then took the piece of nail and claimed she threw it away. Have not ate from any popeyes since.

I love Popeyes Chicken!!! I have been going for years over KFC. I usually go to the one by my house on Glenoaks however was picking up my son from school near by & since I had both kids in the car I figured I would drive thru this one since on my way home. Worst experience ever!!! Ordered 2 family meals so when I got to the window to pay (6:35pm on receipt) she said if I could pull over would be about 10min wait. I understood since it was 24 pieces of chicken –even though they should have plenty since that’s all they serve– but I pulled over and waited. Kept seeing cars come and go with there orders and then people walking in to order getting there food. Finally at 6:55 (20 min later) walked in to check status and lady said it was coming out right now. So went back to my car to wait… Now it’s 7:05 and still nothing. So now 30min later I’m getting really annoyed so walked back in, still not ready so I asked for my money back. The RUDE ASS MANAGER (Sonia!) said well just wait it’s coming out now… I didn’t like her lack of customer service so told cashier please just give me refund & Sonia was placing bags on counter saying «here it’s ready» with attitude. No «sorry for delay» nothing so since she had such lack of costumer service I refused to take the food. Got my money back and left… Let’s just say they sure made me think twice the next time I went to getPopeyes… And I will NEVER go to that one again. Sonia the manager there needs to take a class on customer etiquette. She was soooooooo rude!!! Had she just apologized for making me wait 35 min for food I would have taken the food still even though annoyed. But because Sonia was so rude and unprofessional I refused to let them get a dime from me under her management!

This place has done a real turn around in the service department the last few months! The food’s as good as always.

Really happy with the food the service fast the only reason why I’m giving them three stars is because didn’t give me any napkins trust me I have 4 kids and I sure do need

All I can say is that it’s better than KFC. A bit pricey for fast food. I don’t go here anymore because there are better places for me to spend my money on.

Very sad they don’t honor their own online coupon. The manager stated it must a specific item. No where on the coupon did it state that. It just stated, –2 free chicken dinner w/​medium drink. When second 2 piece chicken dinner & medium drink of same or greater price. And these people want $ 15.00 an hour and can’t even follow their own directions! Shame on Popeyes for having a manager who can’t think outside the box!

Wow-​I waited 15 minutes for my 3 piece chicken tenders combo because they forgot. Then, they got my order wrong. Big disappointment. I ask for a jalapeño and they want to charge me-​really? After my trouble, I thought they’d give it to me… only .25¢. Before I left, the cashier gave me a free apple pie for my wait-​that was sweet :). The food though, was excellent as usual.

Lovely cashier and good cook!
I got exactly what I’d ordered and the tasty treat was mmmm mmmmm good!
I always like this Popeye because the staff is nice and the fact that they have a drive-​thru.

Great customer service and staff was very courteous, which I didn’t expect from a fast food restaurant. The restaurant was clean and parking was plentiful. 5 stars for this popeyes!

I’ll start with the bad:
I’ve lived around the corner from year since the beginning of the year and have seen the help wanted sign go up and down more then a handful of times, and now I understand…
At the drive thru, customer service just flat out sucked. I had to repeat my order a couple times at the speaker then a couple more at the window.
The employee hands me my food and drink without telling me how much or for the money at all.
She says «have a goodnight» and walks away, I said excuse me, she turned back a little then kept walking, so I drove off with a free dinner. :)
So I really can’t complain too much.
But in the end,
The food was good after all, the jambalaya was pretty good considering it’s from a fast food place.
I’ll probably try it a couple more times, just because it’s really convenient, and I understand people make mistakes but having to repeat my order soo many times is just irritating.

This place has gone down the tubes in the past two months. Please disregard my previous review of this place. I was there last week and what a major drop in quality!
This is sad because I have been a fan of Popeyes for many years.
The staff has changed and those working during the day shift now are indifferent to customers-​the gals at the couner act as if they are doing you a favor by serving you.
It is apparent that their is no leadership or even management at this venue.
To begin at the beginning, the employees were not ready for customers when the place opened. Now onto the food-​to start out with, the «fresh» iced tea smelled and tasted like fish! The dining experience went down from there. I ordered a fish/​shrimp combo with some side dishes, and the shrimp were very good, so I ate those but the fish was undercooked and so overly spiced as to be inedible for two reasons.
The gravy on the potatoes was also so spicy that I could not eat it. I like spicy but food should be flavored for taste, not for pain. Whoever cooked this mess must have had their taste buds shot off in the Iraq War. And how does one ruin iced tea? Doesn’t the staff sample their products.
Other than that, only the biscuit was decent enough to eat. Other than the biscuit and the previously eaten shrimp, I tossed the rest of it out, including the iced tea. My mistake was not checking the food before leaving the site, but one expects edible food from a place like like this without having to double check each item.
I had to go to Carls Jr. for a fish sandwich on the way back to work to keep from starving. It was just fine.
Will I be back? Never!

I love all of Popeye’s food & service. The chicken is delicious Great work done by the workers!

I love Popeyes, after tasting their spicy crunchy crust, I never went back to KFC.
It’s got a drive-​thru, and now they accept credit card. Note that if you order a special, you cannot make any alternations to your order. For example, I used to be able to order the 11 mixed-​piece, and change the wings to drumsticks. Now, that is no longer allowed.
The drive-​thru speaker can be a little muffled, so make sure they have your order correct before you get to the window. The staff are always courteous, and speedy. Their chicken is always consistent.