Wells Fargo Bank

Terrible customer service here! I tried for four weeks to get a Medallion stamp from the manager here for a time sensitive document. I was told only the manager could watch me sign my name and give me the stamp; however, I had to make an appointment. Okay, fine… I tried repeatedly to connect with the manager to make an appointment, but she was never there. I left countless messages and never received a call back. Twice, I sat on hold for 5 – 6 minutes waiting to speak to to the manager then hung up and called back only to be told she was not there. After three weeks of this, I called and expressed my frustration with Danielle, who assured me she would find a location for me to get the Medallion stamp. She eventually called me back, started explaining that the closest location would be in North County, and then I got a dead silence in the middle of her sentence… it’s like the phone went dead. I waited for her to call me back, and she never bothered to reach out to me again. I guess I’m out of luck???
I would love to go to another bank, but Wells Fargo is my only bank and no one else will do it unless I bank with them. I’ve called every WF in the area with no luck; all I get is the run around. Shame on you, Wells Fargo. Such a simple service (a stamp after you watch me sign my name) to your customers, and you cannot provide this? Wish I could give you zero stars.

We were driving by and were excited to see this bank finally open. This brand new WFB is located in the same shopping strip mall as Trader Joes, Rite Aid, Panera. There’s plenty of parking right in front of the bank. The building looks so beautiful and new (anyone else thinks the yellow in their logo looks super yellow here).
They have two ATMs that are side by side out front by the main entrance. There’s no drive thru ATM.
I peeked inside really quick and a nice manager said hello. There appeared to be a few tellers working behind the stand up counters.
The manager said they’ve only been open for 2 days so I’m sure they’ll be getting a lot of business from nearby neighbors and high schools (once back in session from summer break). Hopefully the service here matches the amazingness this branch looks from the outside.