Wells Fargo Bank

Half the time the ATM says it’s not accepting deposits and when it actually is accepting then, it spits your money back out. I can’t tell you how many times I’ve had this problem. It’s extremely frustrating and inconvenient.

This bank gave me counterfeit money. I didn’t realize until I tried to exchange the money during an international trip. I did not get money from any other place before the trip so am certain it came from this bank. Upon my return, I tried to take the counterfeit money back to the bank and they refused to accept it, stating that once it leaves the premises it no longer is their responsibility. The service manager was snarky and completely unapologetic. I’ve never experienced this before with any bank, and really did not think it was possible. I closed my account immediately and withdrew my balance with a cashier’s check. Forewarning anyone who chooses to frequent this bank to have your cash checked before you leave the bank because I am willing to bet this is not the first time this bank has been so grossly negligent.

Been a Wells Fargo customer for over 35 years. Nice as could be when they are taking your money. Sadly ZERO help from my banker, branch manager or any phone number I called when there was a problem. I was told 99% «I will fix this problem for you» immediately upon hearing they let their business credit card division debit my personal checking account when unauthorized and no prior notification of such, over a business card that was being, A, paid down and B, NOT MY Business!
UNBELIEVABLE! Now I have to get an attorney. Will never bank with them again.

I have been with this bank for quite a while now and over the years the service quality decreased dramatically. The service usually varies in between ok and really, really bad and unfriendly. I have heard «you have to call the call center for that» many times when the call center sent me to the branch after putting me on hold for 45 min. They leave you alone with your problems and are hard to be reached. The fees are incredible high and you really have to pay attention to details otherwise they will charge you fees that they didn’t explain to you. Also you have to figure out what product suits you best by your self. There is zero consultation, especially when it comes to merchant services. Also they seem very unorganized, but are very pushy when it comes to closing deals at the same time. They wanted me to sign a 3 years merchant contract with thousands in fees before I even had my questions answered and for sure was not informed about all fees. Right after I signed (later) I was supposed to get a training in the software. It is up to me though to figure out how and try to reach the guy that is supposed to do that for me.
I also have an account at Bank of America so I have a direct comparison in between good and bad service in Pacific Beach.
One example: I just got of the phone with the call center, after a 25 min. hold. The guy couldn’t solve my problem, but tried to sell me a personal loan. Just ridiculous!

I went in with a $ 26 dollar Wells Fargo check to cash and I had my license, my social security card and letter from the IRS with my address on it for identification and they refused to cash it. Even if they had… they would have charged me a unscrupulous fee for doing so. This, the same Wells Fargo sued by the U.S. government for defrauding U.S. taxpayers for hundreds of millions during the housing and financial crisis.
Alex Hollek represents the 1302 Garnet Ave. branch. «Personal Banker» requisite pencil neck nebbish… check. Absence of customer service or a basic level of decency towards patrons… check.

They are always so kind and efficient!

I have been a member since 04′ and unfortunately had some bad experiences with Wells Fargo and decided to close out my accounts. I left work early and ended up being assisted by Alex Hollek. This dude is hands down rad as hell and was an enjoyable experience given the circumstances. Regardless of my experience/​personal issues with WellsFargo it was cool crossing paths with someone who legitimately cares about his job and the people that come through those doors; be it a new customer or one that’s leaving. Thanks again Alex!

I have had Wells Fargo since I could remember and I have always loved there outstanding customer service, wether if it’s on the phone or at a branch. For some reason this Wells Fargo I have experience the two worst customer service ever! I called this place two days ago to ask if they can print certain documents because I needed them bad to show some income for my new car. I have done it before… I called to just make sure they knew that I was going to come do that because again it’s a lot of documents and the whom answered said he could do that for me. So when I arrived at the desk the lady said to have a seat and someone was going to be able to do that for me. Alex was the guy who I got and I told him what I wanted and he looked at me and said that I could do that home… I looked at him blankly and said he «can’t do that because I am able to do that home»
Actually I couldn’t have done it at home and if I wasn’t in a rush to go to a different bank to get my statements ready then I would have complained then and there. I went to the Other wells fargo in PB and they GLADLY printed out my documents, no questions asked and I left in a quick 10.
I will never come back here and don’t recommend people to waste their time.

Taryn simmer was amazing! She was so polite and respectful and very quick. I opened up an account, got my temp card, and she walked me through the online account process/​created my account. I recommend using her if you want great service and she doesn’t lag at all. Everyone here seems very nice too.

BEST CUSTOMER SERVICE!
This branch has really turned around! Every time I come in it’s usually for the same reason and the bankers are starting to notice which adds a nice personal touch. The branch manager, Michelle is really helpful. Anytime I have an issue she always takes the time to thoroughly explain the situation and help mes find a resolution. no matter how busy she is. GO see her! I have already recommended my friends and family to this branch, as I am doing the same for you!
BOTTOM LINE:
I greatly appreciate their friendly and excellent attitudes.
Safe location. Helpful Staff.
Keep up the good work Michelle and team!

Great customer service! I’ve been a Wells Fargo customer for close to 15 years. Tell me what bank you can call directly and get someone to pick up the phone and not an automated system? I CAN when I call this bank. They are open till 6pm too!
They offer foreign exchange at this bank with a great exchange rate. (You need to be a Wells Fargo customer to avoid fees)
Two thumbs up from me!

I received great customer service here today. I needed some help with a transaction, and it handled fast and very professionally. The staff are great here.

I usually have all my dealings at the ATM, but needed some small bills for travel. I went in and made my withdrawal and request for small bills. But, when the transaction was done, the teller asked, «Is there anything I can do to exceed your expectations today?» I said, «Well, do you know where a post office is near here?» I don’t live in the area and it’s generally unfamiliar to me. The teller not only told me where the post office was, she looked up the address, wrote it down for me and also wrote the instructions down. She certainly exceeded my expectations!

They won’t exchange Euro coins for US dollars. They do realize that Euro coins come in 1 and 2 Euro denominations, they just won’t deal with coins. When banks fail to be banks.

Great experience. Fast, friendly service.

FRAUD ALERT. Erica was great for last few years so i give her credit and manager Lowell ment well I think despite not helping get a resolution to my complaint. At end of day word of Caution for small business owners or big business for that matter. WELLS FARGO is FRAUDULENT. They talked me doing an international wire in foreign currency to save $ 20 in wire fee. Unfortunately I lost $ 1000’s of dollars in tbe currency exchange while wells made $ 1000 in Fees. They intentionally push people to do foreign currency for their benefit so Be very careful dealing with this scam.

I’ve never had too bad of an experience at this PB locations. Most Wells Fargos relentlessly try to sell you which pisses me off when I simply need a large amount of cash to pay rent.
This location is different. The tellers don’t try to upsell you. They’re nice and they give you your money. I’m happy enough.

This has to be the busiest wells fargo ever. I mean I know its one of the only in pb which is why it is that way… but good lord I always end up here for like 20 minutes just to make a deposit. Thank goodness I only come once a month… guess which day… you got it… the 1^st :) (EFF RENT) The parking situation is not the best and its actually pretty akward. The staff is always friendly and nice, just always busy and bad parking.

Aron was a friendly teller and Meg is great with loans. This is my local Wells Fargo so I always go there. They have about 10 spots in back and 3 drive thru ATMs.
To me its a great local bank.

Ok was all prepared to write a lame review for this place, but in the last few weeks I have had a few great experiences here.
I just left with my new favorite Banker Jeff La FLuer. He really helped me understand things that are going on with my credit, and got me on the right track. He was also pleasant to deal with! Thanks!
Then the teller that always does riddles, way funny! Over-​all it’s a friendly place to do your banking. :-)
Line kind of sucks most of the time though.
Would give 5 stars but there is one teller/​banker that just rubs me the wrong way. He is like a robot, and WellsPB should just replace him with a robot. I think Wall-​E would be an improvement. He also reprimands me EVERY time I go to him for not having my deposit slip filled out fully. Here is my argument on that: I have literally been going to Wells Fargo since I was 14, I have never had to fill out the Account number, address, and all the other information on there. Not once in all the wellsfargos had a teller not done it for me. Be he insists that it is done this way every time, and I get reprimanded for it?
Lame.