Vons

PHARMACY REVIEW:
Have been a loyal customer of this pharmacy for 15 years. Staff are absolutely fabulous: friendly, hard working, knowledgeable, and dedicated to their customers. I drive 30 miles round trip to use them and it is actually quicker to do this than to use closer pharmacies (whose staffs appear to move in slow motion). I give this pharmacy my highest recommendation.

Check and double check your groceries that have expiration dates!!! They don’t check their shelves daily and leave expired raw meat that’s 4 days past the use by date up for sale! I feel so bad for the people who purchased it and didn’t check. Also, in their cheese case by the deli, they had cheese with mold out for sale (and no, not blue cheese!) Management needs to do a complete walk around before opening their doors for business each day! And lastly, their bakery is a disappointment as well. They left my cake sitting out for pick up and it melted. They didn’t have enough time to make me a new one.
I won’t be back!

The store is clean, there is plenty of parking and the lines were minimal.
So what’s not to like? The prices. They are high even with the Vons club discount. I will say that the produce was similarly priced to other grocery stores, but overall I still get the feeling prices are high.

The only reason I will ever shop at this VONS again is when every other grocery store in this city has closed. Their set-​up for food shopping makes ZERO sense; canned tomatos in 3 different places in the mareket, etc. I live next to this market, went there with 4 items on my list and it took me 45 minutes to shop. I wandered and wandered around and around looking for simple items. Don’t expect anyone to help you either, you’ll locate a Bigfoot sooner than find assistance. On their busiest days they still won’t open more registers, they don’t care how long those lines get either. I’ve complained to management, wrote letters to their corporate offices. Nothing. No response. THEY DON’T CARE ABOUT YOU.
Go to Ralphs. Never wander looking for anything without friendly assistance, never wait in a ridiculously long line again. I drive a little further, but I never regret the trip to Ralphs.
I can hardly believe Vons remains in business.
Kelly R.

Uff… can we bring back the mom and pop stores please?! Anyway that is not food. It is a substance that people ingest that is disguised as food but really is just a guarantee of future profits for the health care industry. Also (since I am on my soapbox) the damage we are doing through industrial farming and food processing to our environment is going to bite us in the ass. Which will be really easy because it is going to be huge. Let’s use our money to vote for environmental health for future generations. It’s the responsible and smart thing to do. Actually this is all a very thinly veiled plug for my favorite grocery store on the planet, Ocean Beach People Co-​op. It’s magic :)

Why is this Vons so disgusting! It’s not like the other Vons doesn’t even feel like you are in a Vons. I had to go the bathroom in here and the back area looks like filth, just total filth. I feel bad for the people that work there

This is the worst Von’s I’ve ever experienced. I’ve been in this area for 4 years and this store still leaves a lot to be desired. I was there twice last week and there were so many products not in stock. I returned today and it’s STILL missing a lot of stock. It’s so bad, it looks like they’re going out of business. They can’t even keep the dispensers of plastic bags for meat and produce filled.
Our biggest complaint a while back was that they often don’t have enough cashiers. It improved for a while but now it’s the same old story. One night after work only 2 registers were open and customers were 10 deep in both. Pathetic.
I don’t know who they have overseeing and managing this store, but something needs to change!

This review is for the Pharmacy Department.
I was there about 3 weeks ago, debating on which vitamins to purchase. Suzanne behind the pharmacy counter, was extremely helpful. She suggested different types of vitamins and explained it’s benefits with a friendly smile! :)
Great customer service.

I’m shocked at the low rating for this Von’s location. This store is located in my boyfriend’s neighborhood, so I go here several times a week for our grocery needs. The three positive things that we have noticed about the store is how impeccably clean and organized it is, how well stocked it is, and how friendly and helpful the store employees are. In fact, this location has NO self-​check out. Yep, they’re old fashioned here, but that doesn’t equal slow lines. Wait time is generally minimal; and the customer service is personable and friendly. I love the sandwiches and fresh deli meats I get here. At other grocery stores, like Ralph’s, the deli meat is usually bad or close to it. This location has a deli, a pharmacy, a Panda Express, and a Starbucks within the store. It is located within a shopping center next to a Pet Smart, Dollar Store, and Wal-​Mart. Parking is never difficult, but if you want to avoid the Wal-​Mart pedestrians, drive around the back way!

The people here are pretty nice, never have issues with the store or the checkers so I give it 4 stars. HOWEVER-​there is a girl at the Starbucks and a guy who never smile and act like they would rather be anywhere else but there… I give them 2 employees 1 start-​they do a great job making the drinks but they make you feel like your putting them out… word of advice, cheer up people!!! Its a good day!

I’ve been to this store scores of times. I buy groceries there and use their pharmacy.
Pros:
– They have a Starbucks in the store!
– They have a Panda Express in the store (I don’t have to be hungry when I shop!)
– The pharmacy staff is great! Suzanne (head pharmacist) and the others are always warm and helpful.
– They keep adding more and more organic produce selections
– They have started carrying some organic, free-​range chicken
– They entire staff is helpful and, if you ask where something is, they will usually go with you to help you find it
– Most of their bakery items are delicious — not what you’d expect from a chain grocery store
– They have an on-​site butcher, who will cut your meat the way you want it when they have the stock to do that
– If you shop the Von’s Club sales, you can get good prices
– I really like a few of their deli items (i.e. Broccoli Salad and roast chicken — yummmm!) and they will give you tastes of anything you want to try before buying
– They always ask me if I want help out to my car, and on the few occasions I’ve accepted, they have refused tips for helping me
– Well-​stocked shelves
– Parking is easy
Cons:
– I’ve often found it hard to find twisties for the plastic bags in the produce section (seems to be better lately)
– They stopped carrying a couple of brands of things I liked — apparently, headquarters dictates what the stores carry instead of the local managers
– Be careful about some of their packaged organic produce, like the green beans — they can be a little old
– Many of their prices are a little higher than some other chains
– Although I love the pharmacy people, the pharmacy isn’t quite as well stocked as a regular drug store — sometimes I have to wait a day or two for certain prescriptions
– Employees, like in most chain stores, aren’t always treated the best, or given much flexibility — I stopped shopping here for awhile after the strike years ago
– They don’t have many cuts of lamb and they don’t carry spiral hams except around holiday times
– I don’t care for their sour dough bread — crust isn’t right
Wow — I could have written a whole section of my book in the time it took me to write this! Hope it’s helpful!

Ran into this store for some sodas for a get together, they had a deal on 2 liters so I figured «why not?» Turns out that the 2 liters weren’t ringing up correctly and I didn’t notice until I got home. When I noticed the discrepancy, I called the store and the employee said «So… You want your money back???»
…
Umm… Yeah, I do! I’ve never in my life had someone at a business that over charged me talk to me like I was crazy because I wanted the price corrected. I never did go back in bc they made it pretty clear that they didn’t think they should have to correct the issue.

We ran in for a few items since we were in the area. It was clean, nice produce section. Everything was great till we checked out. The cashier didn’t greet us. I greeted him. We asked for no bags (we forgot our cloth bags in the car) and he still bagged them. What’s worse, he threw my veggies in with a jar of pickles. The bag broke and my tomato was smushed. He didn’t even offer to replace it. I told him I’m getting another.
I will stick with Sprouts!

#1 Gross– lady behind deli stuck her finger in her ear, proceeded to stick her finger in the inside of the container after she took off the lid–
#2 Charlie –obese man cashiering-​never once looked up at me never said hello-​I had a question about Vons club # since its been years that I was in a Vons. Normally I go to Albertsons/​Ralphs (I will continue that trend) he said just follow the prompts he was so rude-​no customer service skills, he may be the MGR.
#3 I went in for 2 things ended up with 6 bags-​no cart the bagger handed me 3 in each hand never offered to get me a cart or carry out. Ralphs/​Albertsons asks if I need help even with ONE bag, once I had a 12 pk of toilet paper only and was offered help. I found it amusing, great customer service and figured that’s their process for anyone over 40.
#4 2 people re-​stocking right next to me in the cheese section never smiled or even moved over when I needed to reach for something by one of them, they proceeded to keep stocking the shelf.
In my opinion they need to have Ralphs/​Albertsons come in and train them– better YET fire EVERYONE there-​begin again or close the location make it another store

Yes! This place has British style sausages, please keep more British options in this store… it will be very popular, try British bacon next, I will now be a regular shopper converted to this Von’s, big store, lots of variety and now British products… awesome.

Horrible service. Their produce department is rarely stocked. I continuously have to send an employee to their stockroom to grab items that should be on the sales floor. Horrible. You can tell the management team has some major opportunities to work through. I’d rather go to Ralph’s.

Since moving to this area a couple of weeks ago, I’ve been to the Vons a couple of times. So far, I have no complaints. They appear to have all the products that I look for enough if it takes me several turns around the store to familiarize myself with their schematic. Walkable from home and in the same shopping center with Petsmart — my other go-​to place.

Gross. We only stopped here because we were trying to minimize the number of places we had to drive. Since we were in the area, it seemed to make sense to do our quick grocery shopping here.
We went in specifically for produce, so we grabbed a basket and headed to the left of the store, where all their produce-​y items live.
I was taken in by the big display of bagged cherries, and then was further taken in by the big display of other fruit items (peaches, nectarines, grapes, etc.) My husband was on a mission, though, so he pulled me away to get what we came for.
And that’s when I realized, there was NO WAY I’d be buying any of the produce from this Vons.
It was disgusting! There were little tiny flies buzzing around all the tomatoes on one side, and on the other, there was one very large tomato that was fuzzy and moldy. It wasn’t even hidden under any other produce — the fuzzy mold was facing out for all the world to see. The lettuce was wilted and starting to turn brown, and there were other insects hanging around the displays of carrots and mushrooms.
I was horrified and sickened. And I was OUTTA there.

This Vons is not unlike most others.
However, one clear difference i’ve noticed at this location is the overall cleanliness of the establishment and the superb customer service.
I typically frequent this location in the early mornings or later evenings, so I tend to see the same cashiers, and they are always pleasant. I also make use of the just4u deals via their app, and whenever something doesn’t register or get discounted, they are always happy to re-​adjust and check into things for me.
True customer service is about working WITH the customer rather than against them. If i was ever wrong about a price or deal, all staff make it a point to SHOW me rather than tell me that I was wrong. It’s an admirable quality in a business that is 100% customer — facing.
This location is always appropriately stocked and willing to help you find whatever you are looking for. Even though Walmart is a few stores down and a few bucks cheaper, I make it a point to come to Vons because I’ve always felt like my business matters when I shop here.

We came in to pick up last minute party items. Pretty standard grocery store. We had less than 15 items and waited in the express line. Leave it to us to pick the slowest line.
Not only that, people don’t know how to count! Ummm, excuse me! You have more than 15 items!!! Get outta here!!!
Service was quick, but not very personable.
This is a very busy shopping center with Walmart and Fry’s, although easy access off the freeway.
Come with patience…