US Health Works Medical Group

I agree with everyone else it’s old dirty long waits! Only thing clean is floors
Staff nice but won’t be going here again

Long wait!!! Their are only 3 people waiting to be seen and I am sitting here in pain! They just need to get people in quicker!

SLOW is the only word for them. I have to go here for random drug resting for my job. Expect to wait at least an hour before someone gets to you. The staff doing the testing are generally fine. But it shouldn’t take that long to be seen; espcially when you can see the staff/​technicians standing around chitchatting. Twice I had to go back because of some unstated issue. You go in w/​full bladder, wait over an hour (uncomfortably), and then they claim it was «too dilute.» What it probably means is that they screwed up and won’t admit it.

The back office staff was great. The front desk staff although nice time wait to get anywhere was long and they didn’t believe the info I have them. Come find out they found the info I told them they should be had from my adjuster.

This place is horrible – the Ruffin Road site. Waited for 2 hours to a urine drug screen, you go with a full bladder ready to test – 2 hour wait, RIDICULOUS!!! I agree no stars would be my rating!

Absolutely awful. I had a 4:30PM «Appointment» to go in for a physical for my new job, and ended up sitting in the lobby for an hour waiting to be called. Once called, I was escorted back to an exam room where I waited another hour and a half. I actually had to stick my head out the door and ask someone to make sure I hadn’t been forgotten about.
The Physicians Assistant that saw me clearly didn’t want to be at work that evening. He didn’t care to listen to me about my medical history, and just sent me on my way stating that I would have to provide a bunch of additional documentation to them before being released.
This is a seriously unprofessional group of people here. I watched employees physically horse around with each other in front of clients, lots of personal discussions between them in front of clients, just a bad situation all the way around.
What’s more frightening than anything is the fact that all of this is occurring in a healthcare setting.
Choose wisely. I was sent here and told this is where my pre-​employment physical would be. If I had come in of my own free will, I’d have gone running the opposite direction after the first hour.

Currently at the National City branch and my appointment for a physical exam was at 2pm. It took 1.5 hours to do some tests, got sent back to the lobby for another 45 minutes, got some more tests done and now waiting in a gown for the doctor to do the reflex rest, check my spine, etc… its been 43 minutes in this room… I took a nap in this room, Unilocaled this clinic in this room…
Worst health care experience ever. If it wasnt required for me to get a physical through this medical group I would never have gone here. Nice staff, horrible wait time (2 — 540pm)

If theres is no star in this rating i would definitely give them none, ive got minor sprain in my left arm. since i cant drive becoz of the pain, i asked my husband to drive me here. We waited for 4hours just to have me checked and my husband has no sleep yet since he works midnights. We already have headache in patiently waiting for their service. Never ever come in this clinic!!!

Place is shit. Been waiting for over an hour just to get a check up and I’ve been forgotten. Can’t believe businesses like this still exist. How long do they expect to be able to throw patients into a room and leave them waiting? Terrible terrible terrible customer service. Shit from the get go — took 15 mins for them to even open the damn door to the place. I think they’ve officially skipped me after taking my damn money. TERRIBLE. Experiences like this make me wonder if I’ve done something wrong in life and am getting punished through karma.

Totally agree with Vanessa. Me & my wife went in for her 2 o’clock appointment & it’s couldn’t have gotten any worse. Waited for a little over an hour till they seen her. With the worst service in the world. The girl at the counter ask «What you want?». Is that the way we ask a question when your supposed to be «helping» them? I wanted to ask that like I was talking to my 6 year old. While my wife being seen in the back (of which didn’t go so well as far as the staff is concerned) I noticed the same rude service while I waited in the lobby

I can safely say that I have never experienced such rude and impatient service.
I went to this place for a drug test my school district required for employment. I was not greeted with a helpful or friendly attitude, much less a smile. I was never told a wait time, either. I thought to myself, «wow, this person must really hate her job.» I waited for 20 minutes and the person handling the drug screen wasn’t much better. I called a handful of times a couple weeks later to follow up because my employer STILL hadn’t received my results. EVERY TIME I called, someone was rude, interruptive, and short with me. I consider myself to be an articulate, intelligent, get-​to-​the-​point kind of caller, so there was absolutely no reason for anyone to be so… mean! To top it all off, they sent my results to the wrong place! It took over a dozen phone calls to this place to finally get someone to fix their mistake. I’m finally able to start working, no thanks the U.S. Health Works Medical Group in Hillcrest.
When someone messes with my income, we have problems.