Truong Tu, MD

If I could give this office zero stars I would. Not only is everyone working there extremely abrasive on the phone and in person, they have absolutely no idea how to run a business. The first time I ever called was because I had unfortunately been automatically assigned to them by my insurance and there was literally no time to change it and see someone else. I went simply to have my pregnancy confirmed and referred to an OB. the first phone call took over 20 minutes because the front office gentleman continuously interrupted my questions, had a snotty attitude when I asked about different available appointment times, and basically any question I had annoyed him. I made an appointment anyway since I really had no choice. I went in the next day for my appointment, got there early to fill out forms, and sat there forever waiting even though they were not busy. The dr was pleasant enough at the visit but was in and out in a second. The nurse, I assume she was a nurse, then drew samples of my blood while I was crying intensely because of how poorly she inserted the needle. Mind you, I’ve had my blood drawn MANY TIMES and it shouldn’t hurt like that or leave me as bruised as I was. The REAL problem with this office is that I have sent in my authorization form to release my medical records to my new insurance and new doctors office for almost six weeks now, being assured every single time that they would «fax it right over to them» and they are now refusing to do so unless I pay a $ 60 fee. They’ve held my doctors office on the phone for 20 minutes this week just to tell them they will not be sending my medical records. Mind you, fees for medical records are assessed to cover the cost of paper – my cost of paper probably equals no more than $ 2 for a few pages of lab work. They have held me on hold for 15 minutes as well, because they said they lost my file! This office is absolutely FILTHY, old, and absolutely unprofessional. How dare you waste another doctors offices time with your bs, my time, and then after promising to send right away on more than three occasions, you decide to change your mind. How unprofessional of you. I already hadn’t wanted to be seen here in the first place, but had no choice. I now have to have my blood re-​drawn today at my new doctors office and will probably be required to cover the costs since my insurance has already paid for it once in the last six weeks. What a nightmare. Tons of wasted time on the phone. Absolutely unknowledgeable and unprofessional staff. Completely taking advantage of the older and sickly patients there charging ridiculous amounts for medical records. You are a joke of an establishment.

They STILL have not sent my records to my new doctor in regards to a respiratory test, so now I have to be charged again due to this doctors INCOMPETENT staff !!! They should get out of the medical field !! They took an oath to help people, NOT take care of patients, make appointments, and schedule to other docs WHENEVER it’s convenient to them !!!
Horrible clinic !! Worst I’ve ever seen !!

Not for the weak hearted. This practice takes medi-​cal patients so they are extremely busy, understaffed and not properly equipped for the amount of traffic they see. Planning on making Tu your primary care doctor?, I suggest you’re on top of everything you need from documents to dates, because they won’t be. On that note, if you’re highly organized and efficiently explain what you need, they will usually be pretty good about accommodating you.
Tip: Be very forward, accurate of your needs and if it is something extremely quick (like a referral etc.) make sure you let them know.

If there were half stars to give I would have done that. The staff is the doctors wife and family members which means if the doctor is not sympathetic nor will the staff be. I don’t like sympathy but when you tell me my father is going to die in front of my 15 year old nephew, it made me angry. He didn’t even say it in a nice way and he laughed about it. I also got into it with the wife who claims she is doing me a favor when I could have waited to see the doctor for perscriptions. Instead she said she would provide one since we were out of medication that same day and she made me come in twice. I reconfirmed the time and she claimed she never heard me say it. I said it three times lady cause I know how inefficient she is, plus I wasn’t clear if she understood me. After that, she told me to leave, didn’t ask but told. There is more then what I’m writing but I would NOT recommend this doctor.

i initially ignored the reviews here so signed up my parents and now i’m finding out why the 1 star.
1. very inefficient staff. i’ve been trying to get prior authorization for a medication, now it’s been a month since then.
2. doctor doesn’t care enough. he initially said to get a particular insurance so my dad can be referred to a specialist so that’s what we did. then on the subsequent follow up, he wouldn’t give referral and instead said that nothing could be done about the situation.
— so for future patients, heed the warnings of these reviews, as of this writing, everybody on this page gave this quack ONE STAR. so this is a warning. it’s your health so don’t gamble it. we’re running away and will try to spread the word.

It’s nice to still see that the rude staff still exists at this location. The fob boy like to yell across the room to get your attention and the little giggles in Vietnamese shouldn’t be acceptable at any establishment In front of patients, clients guest or customers. I have this place a chance because the doctor is nice but if the staff members are still inconsiderate, insensitive, and rude I’ll be sure to find some where else that would love to assist people in need.

I would not recommend someone to come here. Dirty, rude staff, uncomfortable environment and I was only in there for a check up. I felt so uncomfortable and gross. I’m sorry, I’m sure they want to mean well