Stor-It Mini Warehouse

I have had to use many storage facilities in my life. Too many to count and this place is by far the best. Easy access, reasonable hours & fees. The staff has been extremely pleasant and helpful. I know my property is safe with on site manager. Thank you for making a stressful move a lot less stressful!!!

Noting the response from Stor-​It Mini Warehouse I believe one can easily discern that Stor-​It Mini Warehouse still does not understand how egregious their behavior has been — even with an alleged change in management. Lack of money on our part was not the issue that caused this issue, but rather the expiration on the credit card that was processed automatically on a monthly basis. That credit card belonged to my 72 year old mother in-​law who had been diagnosed with terminal cancer only a month before. The last thing that was on her mind, or our families, was if her credit card number had expired. Had Stor-​It Mini followed the law and made a phone call or sent correspondence to the proper address they had on file, none of this would have happened as we would presented the new credit card information without any hesitation. Despite any suggestion to the contrary, we did not have any financial difficulties or reason not to pay. The credit card had expired and as a business owner, I know how often that happens and how easy it can be resolved with a simple phone call.
As for the suggestion that our family was somehow at fault, when we sued Stor-​It Mini Warehouse, the judge did not award us our full asking amount because we could not substantiate the value of the items since most items in the unit were family related treasures and mementos which are not easy to determine the value of. The judge’s decision stated clearly Stor-​It Mini Warehouse was completely in the wrong and did not give any suggestion our family was culpable at all. The reduced award was about the value of the items in the unit and not about sharing responsibility. Had we decided to pursue this matter in San Diego Superior Court, the attorneys I have spoken with suggested that punitive damages could have been ask for and most likely awarded given considering the behavior of the staff and management of Stor-​It Mini Warehouse. This is why an agreement waving the storage company of all liability was forced on my family (we refused to sign and then were threatened with physical harm). I could on and on about the illegal and unprofessional behavior of the company and the staff, but it really comes down to is people need to be very careful if you are going to have any dealings with Stor-​It Min Warehouse.

We’ve been using stor-​it for a year now and are pleased with the friendly customer service and cleanliness of the unit. They also give you three months free (scattered throughout the year) with a year’s signed lease.
I would suggest to those customers falling on hard times to keep in contact with them and they are liable to work with you.

YOU MAY NEVER SEE YOUR THINGS AGAIN!!! DO NOT USE.
These people are ruthless. Absolutely, positively, rude, mean and ruthless. If you are 6 weeks late in paying your bill, they will sell your stuff at auction and you may not even know it! This doesn’t matter if you are in the military, in a coma, in hell, or in dire straits, they don’t care and will sell your things.
This happened to me and I lost everything I own. I mean everything– photos, sentimental items from deceased relatives, expensive clothing, school books, personal papers, expensive household items.
They sent me a letter telling me that my stuff was sold at auction. They sold about 8,000 $ worth of my things for 600 $. When I asked what happened, they were rude and mean.
They are in cahoots with people that buy storage units at auction as a living. The man in the office told my husband who purchased my unit and where to find him (at the Santee Swap Meet). We rushed there and were able to recover a few odd things here and there. All my clothing, (chanel, prada, versace, etc.) gone, all my books, gone. All my personal photographs, gone. All my kitchen items from Williams Sonoma given to me by my husband, gone. To boot the guy that bought my stuff Rahman said that earlier in the day a guy came in and bought all this beautiful clothing probably worth aver 4,000 $” Thanks, jackass. The salt in my wounds with lemon. Ouch.
At the Santee Swap Meet, next to my leather jacket, was a military uniform. I couldn’t help but think that there was this unfortunate soldier or maybe a spouse of a decesed soldier who lost their things at auction for whatever reason and maybe didn’t even know they did.
We also found the soldier’s child’s baby pictures and birth certificate in the trash while looking for my stuff. It’s just terrible.
These people are scavengers, scum of the earth. They are using the political climiate and the poor economy to rob people.
I am devastated by this and would never want a decent Unilocaler out there to suffer the same fate. Sell your stuff, give it away, take it with you, but NEVER, EVER STORE YOUR THINGS HERE!!!