Steve Madden

On 11/​26/​2015, I went in store to buy the shoes. I checked around and found it, the shoes were on clearance though it was not mentioned on website under the clearance list. I bought in an excitement finding my product on sale. After a day I got to know that it is not the exact size which I was looking for, its a inch big and it gets slide away from my leg while walking uncomfortable to walk. I went to the Fashion Valley store from where I bought it, after checking my desired size on website. The website showed me the availability but the staff was arrogant. First and foremost they said «we don’t have in stock the size which you are asking for». I repeatedly said I checked online and then came here for an exchange. They again have an excuse that «we don’t return». I said, «I don’t want to return just provide me with the right size». They said, «we don’t exchange clearance and we don’t have your size so you can check any other shoes you like from the store of same price». I was firm about buying only this pair. So replied that I only like this pair and want only this shoes so please check if you have. They checked and instantly found the right pair.
Very bad customer service and I think they judge people from their clothes and were making faces when I said I want to exchange and were consistently doing so. Such a low grade staff. Un-​appropriate work ambience, staff was clicking selfies of each other and showing to each other. Customer respect was not there at all.
I will never visit Steve Madden, as it was my first experience and worst ever. Don’t want to face again such humiliation after paying the money they want.

Worst customer service sandals defected twice and they wanted to glue them both times GLUE! worst just get them from Nordstrom or Macy’s better return policy for defected products or the outlet in las Americas

Went in just to look. Found a nice pair of boots that was just the perfect size. To top it off, it was on sale! The straps were uneven and Richard was AWESOME enough to adjust it to be the same!!! Great service! Thank you Richard!!!

Today I went to this location for a specific pair of booties. They ended up not having my size, which was no big deal, I figured I could order them from another location or online. However, the girl who helped us was very rude to me. I asked to try them on in a size they did have and she gave me one shoe from the rack, and after asking twice for the other shoe, she finally got it for me. She would not tell me the location of the store that did have my size, even though it was on her screen. When I asked her if I could order them online she told me I couldn’t get the discount. So I looked it up on my phone in front of her, found the location the shoe was at and realized i COULD actually get the discount. She didn’t seem surprised when I showed her. The strange thing is that she was extremely nice and helpful to my mom. It really creeped me out. Will not be going back, better off shopping online.

Okay so… you know those people that go into a shoe store, ask to try on like 409 shoes, walk out with nothing, leaving the sales associate buried in a pile of balled up tissue and shoe boxes to put away?
Well, me and my sister do that shit… and we are not proud of it.
Needless to say, we came here the other night attempting to use credits that we have both literally had for like a year. After trying on 275 shoes (each) I was worried we were about to leave this poor sales girl in the dust like the aforementioned nightmare above.
Finally the clouds parted and my sister found a pair of boots on sale for a great price that fit like a glove! WOOHOO, one down! Shortly after I found some heels, two tone (black and tan) and was SOLD.
I’d like to take the time to say thank you to Skylar, the girl who helped us. Although we did leave her in a sea of tissue and shoe boxes, at least she got a couple sales from it and my sister and I walked away with some cute new shoes (and finally RID of those annoying credits)!!
4 stars for service, but overall 3 since it took my sister and I WAY TOO LONG to use that credit. We had come in many times before and were never sold on anything/​everything is overpriced.
I have some Steve Madden stuff but it all came from Marshall’s or TJMaxx, I typically avoid this store.

Dear Employee who looks 12 years old,
When my friend and I walked in with our strollers, she was ready to drop a load of money on boots. Your loud comment about how you HATE strollers in your stupid valley girl accent blew your sale.
I attribute your crappy attitude towards adults to your lack of life experience. You’ll grow up one day. You may even have a *gasp* stroller!

I loVe steve madden shoes.
I am not a fan of this Fashion valley Store. Every single time I walk in there nO one says hello to me. Which is funny bc I always have money to spend! It sucks because it takes the fun out of buying cute shoes.
The Sales people stand by the register an talk to each other. I did notice they said hello to everyone except me and my friend. RUdE.
I give them 1 star for customer service or lack there of. And 2 stars for having these awesome pink shoes with a BOW for under $ 40! I did score pretty girlie shoes but now I rather get more from Nordstroms or Macy’s or online.
Boooo to the Snobby Sales people. A smile goes a long way.
Walking into a store should be like walking into someone’s Home !! You want to feel welcomed. Just sayin’

Staff is always friendly…
I like the music videos they play, top 40 stuff.
However, I can’t seem to find shoes that I love and justify the $ 85 price tag.

I used to come in here with my mall discount and everyone was always nice. Someone would usually always come and ask me if I needed help with anything, and they usually have a lot of promotions going on so I rarely ever had to buy shoes for full price. I love Steve Madden shoes, they are always comfortable, long-​lasting and cute!

The customer service here SUCKS. I came here back in December because I wanted these awesome pumps. They were giving out these scratcher coupons in which I received a 30% off a certain selection of shoes. So I pick up one of the shoes on display and ask one of the workers if I could get it in a size 7. She says, «You’re already holding it.» I say, «Can I get the other pair?» Seriously? You expect me to only try on one shoe? Then she comes back from the stockroom and tells me she can’t give it to me because they are doing inventory in the morning. Um, I’ve worked in retail before and correct me if I’m wrong but I’m pretty sure you can still get things in the stockroom to customers, and inventory wasn’t even going on yet! I was so sad that I couldn’t even use my coupon. A month later I realize I still have the coupon which doesn’t have an expiration date. I go back to the store and they tell me that I can’t use it because it was only good for a couple of weeks. I tell them that there’s no expiration date. They say I can use it when they give them out again. I ask when is that. They say they don’t know, sometime during the year. Oh great, thanks for nothing. I would recommend just going to other places that sell Steve Madden shoes like Macy’s or something.

I have been looking for some black peep toed pumps recently but have not be able to find ones where the heel isn’t ridiculously high.
I walked into the Steve Madden yesterday with 5 sales associate all grouped together talking amongst themselves. Not a word was spoken to me when I walked in and not a word was spoken to me as I looked at their shoes.
Nothing was spoken to me as I left the store. Cute shoes but unattentive sales associates.

Just when I thought women’s fashion had already gone to the dogs with the initiation of shoulder pads, toe cleavage decided to enter into the fold, shamelessly adding itself to that proverbial list of needless fashion fancy to which women, myself included, willingly subject themselves. If you are a virgin to said trend, let this sturdy explanation slowly and painlessly ease you into the pulse.
Brace yourselves.
Toe cleavage, aside from the marrying of two words that don’t belong together in neither the verbal nor fashion aesthetic, strives to achieve the same effect that a low-​cut shirt would for highlighting breast cleavage. The aim is to add sexuality to the shoe by accentuating the contours of the first two toe cracks.
No need to blink. You’ve read correctly. «Toe cracks.»
Am I getting old in my young age or am I simply out of touch? I was under the impression that it was the shoe’s job to add sexuality to itself and that I, by the simple act of purchasing and subsequently wearing the shoe in question, had entered into some kind of an implicit, Lockean contract with my footwear, holding my shoe accountable for doing my foot’s bidding, not vice-​versa. Why is it expected that I should, after spending discretionary income that would be better suited living under my mattress, go the extra mile in ensuring that my first two «toe cracks» are adequately exposed? High heels are heinously painful enough without the unnecessary wind factor issue inflicted by a plunging toe line.
«Toe line.»
The moral: For whatever foolish footwear fetish you’re following, Steve Madden has got your back, bitches!

I must admit Steve Madden shoes are really cute, but their customer service, at least at this particular store, is a nightmare. I guess I should start at the beginning. Last year on my birthday, I bought a pair of heels to wear out that night. Less than 12 hours later (and after wearing the shoes for more like 3) I was walking down the stairs from a restaurant onto the sidewalk. The strap on the shoe snapped, my foot slid out, and I fell down the stairs and landed on my ass, flashing everyone in the process because I was wearing a short skirt. The next day, I went back in with my broken shoes and the receipt and said I wanted my money back. They refused. I asked if I could have store credit instead. No, the shoes are broken, we can’t take them back. Could I have a new pair of the same shoes I bought? No. By this point I was completely pissed, and asked to talk to the manager who also told me that they can not take back broken merchandise. I said, «I paid $ 100 for these shoes, I was expecting them to last for more then a day. If I wanted cheap shoes I would have got them at Payless. When you spend more you expect better customer service.» And I left. I have other friends who have had bad experiences with this store also, PLEASE DO YOURSELF A FAVOR AND STAY AWAY! If you want Steve Madden shoes, buy them at Nordstroms. They’re customer service is a hundred times better.

Good selection when I strolled through this time. I’ve heard that women like a guy who wears Steve Maddens. It shows that he is going somewhere in life and takes time to look good for the ladies. I wear a size 11 btw…
I don’t think guys do the same when they look at womens feet or what brand they’re wearing. It’s gotta be a female thing right?

Steve Madden shoes are cute cute cute, but their customer service at this location is pretty sad.
It’s hit and miss. Sometimes the entire staff is so bored they all want to help me at once, sometimes they pretend I am not even there. but usually I can get what I want and quickly.
I would’ve given 4, but my most recent experience — returning a less than 24 hour old pair of shoes I didn’t wear (got home, tried them with the outfit they were for, hated them, and brought them back) and right in front of me the register clerk opens them, and turns them over to inspect the soles, then gives me a suspicious look, looks at them again and puts them away.
How rude!

I like Steve Madden but I refuse to go to the store because their employees are stuck up and I feel like they’re there only because they have to be. The employees stand there, and have conversations.
For Steve Madden, I’d rather go to Nordstrom Rack or Macy’s, sometimes Macy’s has a better selection than the own store!

It’s location is great for outdoor shopping. There were three sales clerks that weren’t helpful, as they were more interested in their friend or an off the clock employee who came in. But one uninterested sales girl helped me out with checking other SM stores for an out of stock shoe. She also took the initiative to check online for us, too. Good selection, unpredictable service.