Sharp Rees-Stealy Sorrento Mesa

Very shortly after I posted my review, I received a comment from Sharp asking me to provide my contact info so they could discuss the matter with me.
I immediately provided my contact info last Wednesday the 8^th of June. I have not heard from them yet.
On a positive note, I received excellent customer service on the 8^th. Once the agent realized my appointment had been cancelled and I had not been notified, the agent was helpful scheduling my new appointment, explained what must have happened in their system, and apologized several times for the mistake.
Bottom line: 1) I arrived for my appointment only to find out it had been cancelled and 2) I never received any follow up as implied by Sharp’s comment to my original review.
One star.

I had my prenatal care at this office and I loved it, all the staff were very kind and caring, specially Dr Ebrahimi.

Great doctors, great facility, and great customer service from a gentleman at the front desk named Austin! He’s very thorough and even offers water as a plus. Highly recommend this location to others! They actually care!

Everyone is so helpful from the front desk staff to the physicians! This place exudes the Sharp Experience and I wouldn’t go anywhere else.

I booked a last minute appointment which was convenient, but what blew me away was every single person I interacted with here was amazing. My nurse, Rose, was exceptional and considerate of me… as a patient and a human. My Dr, Amy C was also simply extraordinary. I had to post because I’ve never experienced that kind of all around incredible patient service before — even at the check-​in counter. Everybody was great!

I love this building! Everything is so new and beautiful! The exam rooms are clean and the lobby is beautiful. The staff here are super positive and I really had a great experience with my doctor, Dr. Palma.
There is plenty of parking and it is right next to the 805 freeway off of Mira Mesa Blvd.
Thank you Sharp Rees-​Stealy for a very pleasant doctor’s visit.

I’m writing this review as we just left, my daughter was seen in Urgent Care. We checked in 10am, waited to be called for an hour. A nurse called us to a room and took stats, at 12pm and no doctor. I asked the nurses at the nurse station how long will this wait be, and he replied that we’re next. I stated I feel like we’ve been forgotten since no one have checked on us for an hour and another nurse just laughed and walked away. That’s very disturbing and unprofessional response coming from a nurse, definitely NOT THE SHARP EXPERIENCE. MD came in about 10 min later and saw my daughter for 5 mins. He was very nice and polite however it’s very frustrating to be seen for 5 mins when we waited for 2 hours with a sick child.
And when we left it looked as if there were no patient being seen, nurses at the station and the dept was quite. Walking out there were no patients checking in or any in the waiting room. For a place that wasn’t busy I don’t understand the 2 hr wait.

Came here a couple weeks ago for the second time, this time I was fighting an upper respiratory infection. I went to Urgent Care and got in much quicker than they estimated, which I appreciated. I saw Dr. Katherine (can’t remember her last name) and my nurse was Rachel. I absolutely loved both of them. Katherine was to-​the-​point while being friendly and caring, which makes a huge difference when you’re already feeling crappy. I wish she had her own office, I would definitely make her my primary care physician! 5 stars!

I’ve come to this Sharp Rees-​Stealy for mini annoyances the last few years, and today was no exception. Every time I’ve checked into the Urgent Care department, I’ve been impressed with the spaciousness and cleanliness of the waiting area, the professionalism of the staff, and the expediency at how fast it took me to get seen (although, granted I came in an hour after the place opened for business).
Yes, having bacterial conjunctivitis sucks — especially when one misses out on a Unilocal NCSD Supper Club meetup later in the day (but better safe then sorry!). But, when the staff gets my diagnosis and orders the proper treatment (along with getting me a medical work release that excuses me until after the weekend), this Sharp Rees-​Stealy gets my vote.

Having been with Kaiser for years and not been to the doctor in forever, I had no clue where to start! I heard that Sharp accepts Aetna so I called around trying to find a same day appointment for a new patient since I was about to die from a cold/​flu! (Maybe a little dramatic, but not over the top)
The second number I found happened to be some sort of call center with a wonderful woman who helped me track down an available appointment.
So I got an appointment here to see Elizabeth Mayer. The woman on the phone gave great direction to find the exact office to go to. When I arrived they gave me a mask so I wouldn’t contaminate the office. Understandable, I would have stuck me in a bubble so they were pretty nice there.
Check in was easy and fast! The woman at the counter could tell that I was not able to speak without coughing so she had no problem with my silence and writing the info she needed!
The nurse who took my vitals was very kind and compassionate! Again, she was pretty quick too! Perfect since I wanted only to go get back in bed!
The Dr. or PA (I think that’s like a nurse practitioner maybe) Elizabeth Mayer was so nice! She put me at ease and did not doubt my symptoms and didn’t make me speak more than necessary. Told me I am to got back to see if on Monday 1^st thing if I haven’t improved!
Today, I’m 90% better thanks to my inhaler and cough syrup!
This location is gorgeous and super clean! As I was leaving with my «keep away, I’m in quarantine» mask on, all the staff wished me well. Really made me feel like they care!
While I hate going to the doctor, an experience like this will make it easier for sure!
Thank you Sharp! Your commercials don’t lie!

I prefer this location to my own doctor in Mira Mesa. There is never a wait, the Doctors are so nice and attentive, and the pharmacy on location is great as well.
I’ve been to this location twice. the first time was good, they couldn’t figure out what was wrong with me, but either could my doctor so I got a referral.
Today I had bronchitis, which is what I was afraid of, but its better than pneumonia

I cannot be more appreciative to this company and I couldn’t be happier with the treatment that I have gotten during a scary time. The quick check-​in, the softness and concern of the doctors has been COMPLETELY impressive and even the phone calls to check on how I’m feeling!
My old doctor made me feel like I was wasting her time and I felt rushed if I had more questions than one. Even though I was having a medical emergency I felt comfortable and at complete ease. Thank you Liz Mayor for the great treatment!

What I love about this medical center:
1. There is always parking and not a mile away from the hospital.
2. I have never waited more than 5 minutes before being seen. Even if I am early for my appointment by an hour (like today).
3. Super nice and helpful nurses, receptionists, and doctors.
4. Xray is never busy, I have had several and wait is always less than 5 minutes.
5. Excellent and professional doctors.

This is for urgent care, I’m giving it 2 stars because the staff is actually very pleasant and amiable.
HOWEVER, I’ve been here twice for urgent care related things. First, I had a terrible virus infection that gave me a nasty soar throat for about a month. I was not able to eat hard food and decided to go to urgent care. 250 dollars for a nurse to see me for about 10 minutes. I was prescribed ibuprofen which did not help the viral infection obviously.
Second time, I went on a surf trip in Mexico and had about 10 urchin spins stuck in my right foot. Dr. Scholl (I think that’s how you spell it and how appropriate) saw me after being transferred between 3 waiting rooms and a total of an hour. He asked if I was sure if they were urchin spines to which I replied yes because I’ve had them many times and multiple doctors have identified them. After 2 minutes of probing me with forceps, he pushed a few of the bigger spines deeper, and advised to let them dissolve on their own and that he couldn’t do anything about it. This cost all of 145 dollars.
I’ve got many stitches and have been to plenty of good urgent care facilities. This is not one of them.

I had the pleasure of going to Dennis Chan for my urgent care visit today and he was very sensitive to my record and needs. The staff are always so sweet and their wait time is always so quick! When they say it’s going to be 45 minutes to an hour, i have only waited about 10 – 15 minutes max.

This is just an updated review. I’m here at Urgent Care again, but for another reason. Glad to see that their current staff is still top notch.
Ally checked me in this time. Great attitude. I expressed to her that I was hearing-​impaired and might not hear my name when called. As I sat in the waiting area, she kindly handed me the receipt for my co-​pay, rather than yelling or making me feel like a deaf and dumb mute, as others have a tendency to do. I had also inquired if their was a cafeteria on site, so I could eat after seeing the doctor. Rather than just directing me, Ally actually got up from her seat and was going to walk me over there.
The attending nurse. Amy B., was just as nice and had asked if I’d like a cup of water, while I waited for Dr. Gluck. Dr. Gluck made me feel at ease, prescribed some medication, and had me on my way in record time.
I love this place because they never make me feel like just a number or treat me like an animal with rabies.
Keep up the good work, SRS Urgent Care-​Sorrento Mesa!

Were I only reviewing my former doctor this would be four stars but since I’m reviewing staff and pharmacy it goes down to three.
When I lived in SD and was covered by my insurance I saw Dr. Doug Nguyen. Good guy. Attentive. Good bedside manner. It’s a shame I live out of county and he’s not covered by my insurance. If he was I’d drive down just to see him.
Staff was a mixed bag. Some were cold, some were inappropriately chatty and some were nice and attentive. Nothing to get up in arms about.
The pharmacy has been a strange experience. I’ve gotten amazing and horrendous service all at once. I had someone FORGET me and not realize I was still waiting for my medicine until 5 minutes before closing. I didn’t think anything was wrong since I’ve sat there for half an hour before waiting for a refill. But I sat in an empty room for nothing. Conversely I’ve had someone try to change my prescription and dosage in conjunction with my doc to make sure that it would be covered by my insurance so I wouldn’t have to pay 120 $ a month for it. All over the phone.
Parking is always available. Your mileage here will vary.

I just saw Dr. Doug Nguyen and his nurse D. (I forget her name) this past week for a tri-​annual check up and he’s a great family physician. I remember seeing him years ago and his bedside manner has greatly improved.
Sonny in the optical department is fantastic and helped me get some chic Dior frames when they just hit the shelves.
Love Nancy Mattioli Nurse Practitioner in OBGYN she was caring and compassionate and receptionist Courtney in OBGYN is awesome!
Dr. Dietze in OBGYN is not my favorite and I switched because during my pregnancy he kept asking about Genetic Testing after we declined and even asked after the window of opportunity closed. He wasn’t listening and didn’t respect our decision. It seemed to me that since my pregnancy was low risk and uncomplicated he just wanted to add on more procedures to make a profit.

This place is conveniently located off of Mira Mesa Blvd. and Genetic Center Drive (right near my office) and when I found myself needing to go to urgent care this past week, the only place I thought of was this one.
The check in process was very short (yes, you do have to fill out a few forms if it is your first time here) and I was told that it would be about thirty minutes before a doctor could see me (due to it being the day after Memorial Day). Less than ten minutes later, someone called my name. I only had to wait a few more minutes before Dr. Berkman came in the room. He is a super friendly and personable doctor and he did not make me feel «rushed». He diagnosed my issue, explained everything, and sent me on my way. Thanks Dr. Berkman (and of course Sharp) for your help! I would not hesitate to return if the need arises.

This is more for military. Don’t go here on tricare. They have charged us 300+ in odd mysterious bills. We called tricare and they even think that something fishy is going on. Only 130 of the billing was adding up. The pediatrics department is mediocre for charging me so much.
I am very pleased with the Ob gyn at sharp that I go to though secondary insurance.