Sharp Rees-Stealy Scripps Ranch

Have been to the facility for other reasons and have always found it clean and organized. This is really for the umbrella organization of Sharp Rees-​Stealy.
Made a checkup appt to see my doctor after switching insurance.. . Out of the entire sharp rees-​stealy operation only 2 doctors accepting new patients.
First available appointment is 7 weeks away.
7 WEEKS.
S a D Sharp Rees-​Stealy. S a D hard.

I am traveling and have an ear infection. I called my PC Dr. Kevin Antonio for a topical or oral antibiotic. He would prescribe them, and suggested I go to ER. I called the after hours Dr. On call when it got worse. She also refused to issue a prescription. As it got even worse, I had to go to ER. Guess what. I have am ear infection and they are prescribing a topical or oral antibiotic. So $ 500 later, my PC Dr. And the on call Dr. We’re absolutely useless. What I pay for, was useless, and they are more concerned with liability vs actually helping patients. Or, maybe they just wanted another medical facility to get paid, idk. Needless to say, I will be looking for a new PC and a new medical center and staff entirely. If you DON’T need help, this is a great place. But if you are ever in need of emergency assistance, get a better facility, staff, and PC Dr.

My daughter who is a ninth grader had been sick for about 5 months with mono symptoms.
I really felt that her physicians were not being pro active in helping us. We went to Dr. Tereasa Odea… wow what a physician! She ordered many tests… was genuine in her caring… called me 3 times in one day. She is fantastic! My daughter seems to be on the mend at this point so we did not have to follow through with all the test. However, I wish we would have started with this physician as she is so thorough! The rest of the staff at reception to the nurses and xray staff were also above standard… I will never go anywhere else.

Dr. Gayatri Chhatre is AMAZING! She is super friendly, has great bedside manner & makes you feel at home. She is very bright and explains everything to you so you understand what’s going on with your body. Her nurse practitioner is also great! Both get back to you asap and always try to be helpful and really are looking to make you healthier, not just give you a bunch of prescriptions. We went from health coverage through my employer and then had to move to Covered CA because I quit. We choose the Sharp plan because I could not think of losing Dr. Chhatre. I absolutely adore her & the office and know I’m in good hands!!!

This review is specifically with regard to Dr. Joyce Chung and my «Sharp Experience» with her. Allow me to say that I have never been so disappointed and sickened by the lack of any basic concern for one’s patients let alone simple human dignity.
There are literally dozens of complaints which I could cite here but I will just share one;
I received treatment for cancer on 12/​18/​2015 and Dr. Chung had my test results but, even after special request AND even signing paperwork to give special permission to do so, failed to give me said results until 01/​04/​2016!
I am not the only patient of Dr. Joyce Chung who has had serious, debilitating issues as a result of her lack of action and outdated methods. I have since found several others and encourage anyone else who has had issues with her to voice them here. I welcome any and all constructive comments or advice.
I would strongly suggest that Dr. Chung be avoided at all costs by everyone and that Sharp Rees-​Stealy consider retraining this clown before turning her loose on the unsuspecting populous.
Thank you!

Dr. Chhatre is amazing! I just switched medical providers and I was lucky enough to get her. I came in a bit nervous and had a bunch of questions. She made me feel at ease and offered so much advice! I am beyond excited to have her in such a personal aspect of my life. She is wonderful!

Dr. Gayarti Chhatre is by far the best doctor I have ever had. She has a great sense of humor, she is very personable, professional and she just has this way of making you feel comfortable! Basically she is the most amazing doctor! Her nurse, Melissa Hardardt is also absolutely amazing! They make an awesome team and I feel so lucky to be under their care! 5 stars doesnt do justice!

The good:
* Sharp is very good about putting in referrals for specialists. It has taken me an average of 2 weeks to get approved to see specific (sharp) Dr’s.
* if you need an x-​ray, Sharp submits the request right away so you can get x-​rays done very quickly. MRI’s and x-​ray results are accessible online within a few days.
* You can be seen same day at urgent care. As an aetna member I pay $ 20 to come here, to dodge the ER visits.
The bad:
* Having a primary care just ain’t what it used to be. If you need to set an urgent appointment, they will set an appointment with a nurse (but that will take about 2 weeks to be seen). It took 2 – 3 months for me to be able to schedule my first apptmt w/​PCP.
* GOOD Luck if you need ongoing help w/​chronic pain issues. I have been very honest and upfront about my ongoing problems w/​my back but I have Still had to go to the ER for medicine for pain mgmt.
* Co-​Pays SUCK!
Conclusion: health care has gotten better in some ways but scheduling appointments can be a nightmare, if you are dealing w/​issues beyond a sprained ankle or strep throat. All I can say is Speak up and Advocate for yourself, if you are not receiving decent treatment.

Dr Saben is absolutely one of the best doctors I’ve ever met. I consider myself lucky to be under his care. I was in a MVA and had some symptoms that worried me and effect my daily life. Not only did he find a appointment for me on short notice, but he also received my MRI results on a weekend and came up with a plan of care for me. This gave me a piece of mind and lowered my stress level, which was definatly in the red roze. Ive never known a doctor to be so concerned with his patients symptoms that he would work all weekend to help me out .To me this is truly the Sharp Experience and I recommend this great company to anyone looking for excellent health care. Thanks again doctor for your knowledge and time, that you’ve spent helping me recover.
David

I reapply this review again, I wish there was 0 stars to give to the sharp network.
We have had different appointments in different locations, we even had our baby delivered at Mary Birch. But I cannot even begin to describe how bad their service at the majority of the time was.
At many times we wait for the doctor and he/​she is almost always late between 20 – 45 minutes. and we were late that time for 10 minutes, because of this remote place, and the doctor refused to see us! The rescheduled our baby’s appointment even though we stressed out that we are traveling. It seems like neither the doctor nor the hospital care about the health of month old babies.
I do not think I will comeback to any of sharps hospitals, I am fed up with all their service and implicit actions.
Note: please do not send me a reply to email you my problem with your network, i do not want to write things more than once and not receive anyyhing. if someone wants to help out he/​she will use whatever means possible even using this review.

Jessica Meyers from the Dermatology Department was super nice and personal. there was another MD there as well but i forgot her name :(also the nurse who helped me was super helpful! I would recommend this Sharp for Dermatology!

We use this facility both for my wife, and our newborn son. Every aspect of this operation is top notch. The check in process, the staff and the facility itself are all great. The pediatric team is wonderful with our newborn son and very personable. We feel safe knowing that our children are in Dr. Martinez’ hands. My wife has been using Dr. Chatre during her pregnancy, and she was a joy. Could not ask for a better doctor. Thank you all!

The customer service here is very inconsistent.
The doctors don’t seem to give you enough time.
I had a tonsillectomy with Dr. Amsberry on 05÷12÷15 and the surgery itself was ok, there were some complications with my breathing and I had to stay overnight at Sharp Memorial. The doctor did not come to see me after that. My time spent with the doctor seemed very rushed.
Everything leading up to the surgery was good but after that when I tried to contact the doctor for advice and for more medication his nurse, Christian, was very rude. I was in so much pain and he was not understanding at all. He seemed to be in a bad mood and wasn’t trying to hide it.
Some days I would call the office and the receptionist was very friendly and helpful. Other days I would call and the receptionist was very rude and seemed bothered. I don’t understand why some receptionists are so unprofessional. If you don’t like talking to people or helping people then why did you become a receptionist?
The facility is nice and new, but the parking lot is strange.
Overall, I don’t know if I would come back here. The nurse was just so rude right off the bat. He always seems annoyed like he doesn’t want to be there, which I thought was very unprofessional. And I spent way more time with the nurse than I did with the doctor.
I have been through hell this past year dealing with my health and medical bills, the least nurses can do is treat me with respect. They seem to be in a bad mood and take it out on patients. If you aren’t a people person and don’t like helping people, then why did you become a nurse?
This would be a great facility if the staff was a bit more friendly and understanding of patients.

The main reason I choose this clinic was because of the location convenience to my home. But I sure am lucky! My first obgyn appointment was with Dr. Elizabeth Obrien, she is such a sweetheart. Always in an upbeat mood and answers all your questions. But for the permanent OBGYN physician I choose Dr. Krietzer (he’s been doing this for 20+ years and he is constantly recommended). I am very happy with my decision because Dr. Krietzer truly is the best.
Some pro’s– easy free parking, clean and comforting clinic, happy faces

Got a new job and chose this location for its convenience.
1. First appoint ever with my PCP Dr. Ahadian at 9am if I remember correctly. Got there 30 min earlier. It was about 9:30, no information was provided for the delay so when I went up to this Asian lady to ask when I would be seen. She said the doctor is with a patient. I asked for an estimate, mentioned my original appt time and that I needed to be at work to which she said we don’t know when she will be done. Why don’t you come back…
2. Dr. Ramirez was my second choice. She is very nice, the lady in her office usually is very good about getting back about concerns. I fractured my finger and went to urgent care over the weekend. Then needed to meet a specialist.
I was crying by the end of the day — the orthopedic office told me since it’s a hair line fracture their doctor determined that it was not necessary to see them. I get that.
I was forwarded to Dr. Ramirez office, the man who picked up said be would contact me after speaking with the good doctor. After waiting 4 hrs I call orthopedics back to ask what happened on their end. The lady obviously annoyed with me states that they can do anything and I should talk to my PCP. I call the PCP office again and voice my frustration after the man on the phone said that he had already contacted the Dr. and they will call me back. When I voiced my frustration he said o so you want me to make an appointment and I holding back my tounge said that I need to get referred to a specialist and my PCP can’t do anything therefore, an appointment with her is not helpful.
Then I call sport medicine and that’s when I lost it. First they said my PCP had already gotten a message. Then I call orthopedics back FINALLY the annoyed lady says u will be seen for ur fractured finger next week WHEN YOU ARE SCHEDULDED FKR YOUR KNEE.
I call sports medicine AGAIN after they left me a message while I was on the phone with orthopedics and sure enough they lumped my finger with an appointment I had taken the week before for me knee.
Here is the problem apart from the terrible coustomer service:
I need my hands for my job and the splint from urgent car isn’t enough support. Instead of seeing me immediately for probably a 10min appointment to give me something sturdy or tape my fingers together I HAVE TO WAIT A WEEK FOR MY FRACTURED FINGER WHICH IS LIMITING MY WORK.
When I pointed out the obvious issue of time to the sport medicine person on the phone and asked if there is anyone else she can refer me to just to set me up with something manageable so I can work… she says no… just no. You have no other options this is the only doctor… THEN she says the only thing we can do is send u to your PCP
… why do you push patients to the point where they are so frustrated they feel the need to complain and pester. No one wants to be a complainer but damn it I need medical help and I waited, was patient, called and followed what I thought was the proper protocol.
I went to the office after work at 5:10 and no one was there except this sweet nurse in pediatrics who was kind enough to listen to me and offered to write yet another email to my PCP whom I saw walking out of her office with a smile probably thinking I’m one of those people who is a handful but not knowing how frustrating it is to have to fight to be important and to be seen.
Terrible service by tbe people on the phone. I’ll be looking for another group to join after they see my for my knee because that’s an real non made up is effecting my life issue.

All of my experiences here have been in Dermatology with Dr. Jessica Meyers. She is a solid 5 stars, always helping me to the best of her ability.
The building is newish and looks great. However the parking lot layout is very long and narrow. So many times after having foot warts frozen with liquid nitrogen, I have a little stroll to take, ouch!
The electronic check in kiosk is great. Saves time!

Dr. Engle in the Urology Dept at the Scripps Ranch location is amazing.
I had seen a previous urologist with my past medical insurance and he was not able to diagnose me with anything after I had told him all of my symptoms.
I had given up hope and had only decided to see another urologist because the pain was increasing. I am very happy I did because Dr. Engle is taking amazing care of me. I am so lucky to have found a Dr. that sympathizes with her patients.
Dr. Engle is thorough and explains all the options available to the patient. She even suggested that if I need to reach her to do so on Follow My Health website which she says she checks regularly. I love the one-​on-​one time I get with her when I have a Dr.‘s appointment. I don’t ever feel rushed.
I have had horrible experience with Dr’s in general and I am grateful to have come upon Dr. Engle and Sharp Rees-​Stealy healthcare.
Keep up the amazing job Dr. Engle!

I love my doctor, but not the corporate and political BS that comes along with this medical group!
I had been discussing some health issues with my doctor for some time. These included my weight which are tied to a number of family related illnesses, including diabetes. Long story short — my doctor ordered some labs for me and coded the paperwork incorrectly. When my insurance company denied the claim, I asked my doctor about the code. She admitted it was coded incorrectly but the Sharp billing department refused to change the code and resubmit to my insurance company for payment. I have been with Sharp since I moved to San Diego 6 years ago and have visited numerous doctors over the year for various things. But, after fighting over this issue for months, the «coding committee» chose to ignore the fact that my doctor coded the lab order wrong (which she admitted in an email) and I just paid them $ 280 after being threatened with collection.
For the record, the person at Sharp advocating on my part was wonderful, but she didn’t have the authorization to reverse the charge. Obviously, my doctor doesn’t have much clout either. I really, really like my doctor and I am torn as to whether I will continue seeing her or not. She was honest about the mistake but there are too many other good health care providers out there — namely Scripps — where I have only heard great things. Seriously, does Sharp really think I would have asked my doctor to order $ 250 in labs in which I would clearly know wasn’t covered by my insurance??? One good thing — the lab result confirmed pre-​diabetes and has prompted me to get on a serious weight loss program.
If I stay with my doctor, then I guess I’d better brush up on my IC9 codes so I don’t get screwed again. Once more — I am NOT complaining about my doctor — she made an honest mistake. I’m complaining about the «Sharp Experience» which in this case, was the lousiest I’ve ever received.

One of my favorite Sharp Rees-​Stealy medical center locations at the Pinacle Paza in Scripps Ranch. I still remember the days they were building it some years ago (is still relatively new) and since I used to work just across the street, in my company we got special deals. So I got there one of the specialists I have to regularly visit and even though my company moved location, I still keep going there because this doctor is very good and because the facilities are clean, modern, nice, and the stuff is extremely friendly.
When I have to make appointments, even though I could use the online system, I rather call them because they are the friendliest medical assistants you can get.
The lab is awesomely fast, staff working there make you feel good and they very friendly maintaining professionalism. I think this medical center is very well run and an example for others. Plus the location is really neat with plenty of parking lot and even nice views.

I am so at the end of my rope with Sharpe. Dr. Kevin Antonio would rather nickel and dime me than provide for my health care. I was referred to him by another doctor’s office in the same building, what a mistake! He never took any time to listen to my concerns or talk to me about my health care. I was rushed in and out of his office. He referred me to other doctors for services he could have easily performed just so they could charge me more fees! He coded my physical paperwork so I would have to pay extra fees simply because I tried to ask him a question not related to my physical. I can’t believe how this guy treated me. Do yourself a favor and find a different health care provider.
Dave