Shari’s Berries

It’s strange to see such bad reviews for this place. My boyfriend ordered me cheesecakes and chocolate covered strawberries for Valentine’s Day. They were delivered to my work in a box that was perishable. I opened the box and there was a lot of foam pads and high tech ice packs to keep everything in cold temperature. Everything was wrapped nicely and nothing was damaged through shipment.
All of the strawberries were thickly coated in chocolate. My favorite was the chocolate covered strawberries with chocolate chips on them :) and if you like cheesecakes, you’ll definitely love them as well. I brought them home and stuck them in the freezer and they were delicious!
I’m not sure why everyone else had a bad experience :/

I ordered chocolate covered strawberries and cherries. They were packed well with styrofoam and ice packs, but the cherries were shaken up with all the chocolate broken off. The strawberries were much smaller than were pictures and were mushy and rotten. This was a 40 $ bundle and shipping was 16 $. I wish I would have taken my money else where and gotten a better product for that price.

Horrible experience. The strawberries were delivered a day late because UPS noted on thier delivery notes the bank (place of delivery) was closed on a Thursday at 1:15pm. What freaking bank is closed at 1:15pm on a damn thursday. Lucky a full refund was given. But a surprise turned into my gf receiving these. I do not recommend this place. Any one have suggestions for another business that offers the same services?

Worst experience ever!!! I wanted to surprise my mom on her birthday by ordering some strawberries after hearing the airwaves blasted with commercials about Shari’s Berries. I went online and proceeded thru the shopping experience without any issues, $ 24.99 for a dozen strawberries with $ 14.99 for Standard Shipping to be there on Friday… Sounds good. Then when I get to checkout I see that they slide in an additional $ 9.99 charge for «guarantee Friday delivery», what is this charge for since Standard Shipping says it will be there on Friday? AND… you can’t opt out of this additional $ 9.99 charge! To be honest, this additional charge seems a little unethical and probably should be looked into (I don’t have time after writing this novel).
To throw more fuel on the fire, I figured that since I was shipping these to my mom’s work… I better select the option to pay an additional $ 14.99 for morning delivery, since she might leave work early on her birthday.
To ensure everyone is caught up on the math here, that is $ 24.99 for a dozen strawberries and an additional $ 39.97 in shipping fees. Not totally thrilled about paying this much for them, but what are you suppose to do when it is your mom’s birthday. I went ahead and proceeded to pay the piper for the strawberries.
Fast forward to Friday afternoon… I check to see if the strawberries have been delivered, the tracking status states «label has been created». Hmm, that is not good so I call Shari’s berries customer service to see what is going on. First, you must understand that it is Friday before Valentines day and as a result their VoIP system seemed to be pushed past its capacity with every other word spoken between the customer service rep and me being lost. We both had to repeat ourselves 4 – 5 times to get one sentence completely understood. After struggling on the call, the rep tells me to call FedEx to check the status since their system is not updated. I said ok with hope that FedEx might have some positive info. I called FedEx and they said. Well a shipping label has been created by Shari’s Berries but FedEx has not received the package from them yet… Then my shoulder slumped in disgust.
I call the overloaded phone bank at shari’s Berries for the second time and again dealt with choppy connection with a customer service rep. She checks my order and says, «well, it seems that your package is waiting to be filled». You already know my response… What? The package was to be delivered this morning and you are telling me that you haven’t shipped it yet and I paid extra for this experience?” At this point I tell the rep to refund me my money in full and ask how long it will take for the refund. She says 5 – 7 days. Which I would understand if it was 1982 but it is 2016, 3-​days max people.
For icing on the cake… I asked to speak with a manager to express my «wonderful» experience, she said ok and placed me on hold. She then returns a few minutes later to inform me that all the managers are busy and asked for my ph # and someone call me back. I said, «No, I want to talk to someone now as no one will call me back.» she put me back on hold and a few minutes later comes back and says, «all the managers are in a meeting and that she will need to get my ph # and someone will call me back.» are you kidding me? All the managers are in meetings on the busiest day leaving the reps on the phone with no support? I told the rep that I feel for her as a manager should always be available on the floor to help reps, especially on this day.
I told her that I would call back on Monday after I write all my feedback to radio and websites.
So that is my worst customer experience ever… Don’t use this company as they don’t deserve to be in business.

Rating: «ZERO»
Arrived melted without the gift card! Don’t waste your money.

Can I give them zero stars? I really think that is what they deserve. Overpriced and ridiculous company
They rely on groupons but make sure you have to spend money above the groupon value due to their inflated pricing
Then — try calling customer service — obviously outsourced over seas. Ugh. Save yourself pain and frustration and get some nice fresh strawberries and dip them in chocolate — much better than this awful company.

Awful! Awful! Awful! Tried to order online and it over charged my account. Customer service blamed it on a computer update. Funny thing is that last time I ordered from them it was the same issue. Now I have to wait 5 – 7 days for my refund again. This company is a disappointment every single time. Don’t waste your time, money or energy.

I purchased a Groupon for $ 15 to spend $ 30 on the website. I was able to find a dozen chocolate covered strawberries for $ 30. I placed the order on Friday and my sister received it on Tuesday, which was the next delivery date available. However it wasn’t quite a deal because they charge me a delivery fee of $ 14.99, which was never disclosed on groupon, if not I would have never brought that. I must admit I was skeptical of the deal because of the reviews I’ve seen on the packaging and the products arrival. But surprisingly everything turned out great, she loved the «just because «gift & nonetheless she said it even tasted better! So I was happy. Now here’s another hidden price of $ 14.99 if u want a morning delivery, thank god it arrived at 3:09 pm according to the emails. So bottom line I spent $ 30 cash (groupon & delivery fee) for a dozen strawberries.

Every time we’ve rec’d Shari’s Berries we were unhappy with them. The first time nearly half of the dozen choc. covered strawberries were broken, the chocolate that is. That time and this most recent time the flavor of the berries is very offputting to the point we can’t eat them. I don’t know if it’s a sour taste or rancid, but it’s just not pleasant.

Well I feel like the only person saying this but… I’ve had nothing but good experiences with this company. I sent my sister a dozen berries for her birthday and they arrived on her birthday, she loved them and thought I spent too much on her, but I got a good deal. This time I ordered for a white elephant gift exchange to pair with a bottle of wine and the person who ended up keeping it was very happy with about it.

Go with a Edible Arrangements. I ordered as gift to my aunt for her new baby, timed it so she could get a few days before her delivery date and without any notice I found out she never received! The standard delivery fee is $ 16.99 that’s more expensive than ordering from anywhere else. Completely disappointed with this company.

This is a terribly low budget company that doesn’t seem to take pride in the quality of items they send customers! The packaging looks nice. The dipped strawberry toppings look great as well. Unfortunately, that’s the only positive thing I can say about this company. The chocolate covered strawberries are the worst I’ve ever had! The chocolate flavor is bland. After three orders, NONE of the strawberries were sweet and ripe enough to rave about. When delivered, strawberries were shriveled up, dark from over ripeness, and very small. Customer service justified the poor quality by telling me the strawberries were out of season when I ordered them. Uhhh… why SELL them out of season if you know the quality and taste isn’t right?! I call that poor business tactics. Anyone who knows about the freshness of strawberries knows that they should arrive crisp, firm, sweet, and juicy to the bite, not tasteless after sitting in puddles of water due to condensation.
I was disappointed because I had more than one box of strawberries delivered as Mother’s Day gifts. To have people call and tell me how poor tasting and looking the strawberries were upon delivery, was embarrassing. Customer service gave apologies when I called and credited or resent products. It was kind of pointless because the quality, taste, and freshness was still horrible. I don’t recommend this company to anyone!

Worst customer service ever! Ordered online for 2015 Mother’s Day, everything went smoothly. Received an email that my order arrived. I called the recipient only to be told that they received nothing. Called customer service was told that someone will get back to me. It’s been more than two months and nothing! This was my first time ordering from them and I’m never going back. Adiós!