San Diego County HHSA ACCESS

Big shock! HHSA screws up my MediCal. I can’t fix over the phone after hours and weeks of calling all the pass-​the-​buck phone numbers they gave me. So, I get a ride (my daughter came from LA.) down to the Ruffin Rd office to get it fixed in person. I didn’t even get a chance to give the caseworker my name, let alone any other pertinent info on my case because in his rude demeanor he practically tears my head off because I wheeled into his office and didn’t answer his question BECAUSE I AM FREAKING HARD OF HEARING and didn’t even hear him speaking to me. There was another family in front of me and I was waiting (without even saying a word) for them to finish before I even addressed this person. I thought he was speaking to them, not me. He ranted at me saying I have to wait my turn when I never even tried to get his attention or make eye contact with him at all. I was waiting my freaking turn! As he is still ranting about this there is literally NO ONE EVEN IN THE ROOM that I would need to wait my turn for since the other people had left already. When he finally asks what I need I never got a chance to even EXPLAIN my problem sufficiently before he hands me a flyer for an advocate law firm and tells me this is not a MediCal problem and there’s nothing he can do. He never even asked for or looked up my case number to see for himself what was going on with my case. Complete and utter bullshit he fed me since the problem ended up being caused entirely by HHSA’s egregious incompetence. They wrote the wrong information into my case file that caused the issue. Unbelievable that a supposedly trained caseworker (because you really can’t refer to this as social work) would be so completely rude, dismissive, argumentative, uncaring, piece of crap to people who have extremely limited options, are disabled, in pain, don’t have transportation, have a hard time understanding the red tape between state and federal funding and programs, do not understand English well or whatever kind of hardship a person who needs these services might have. What a jerk. So far, one of THE worst experiences I’ve had at an HHSA office. Unfortunately, I’ve had a few because the level of incompetence I’ve seen at these offices run deep and a mile wide! I’ve also been told by different offices that they couldn’t let me see a worker because they were closing soon (even though I got to the building way before closing time) and had absolutely NO PROBLEM understanding because they used a kind voice, listened effectively and treated me like an adult person. I was very happy to take care of my issue at another time despite the inconvenience because they were nice about it. Hate this place. It doesn’t need to be this hard or unpleasant. I’ve had plenty of other workers who are able to show respect and actually help. So unnecessary.