San Diego County Credit Union

I believe SDCCU is great overall. Also special thanks to one of their financial service representative, Dalia, who have helped me and walked me through the auto loan process. She gets back to me asap when I had questions.

I’ve been with SDCCU since 1996? Over 20 years at least? Wow.
The Mira Mesa branch is a team. Where I go, you can see it. Unless I’m a doofus, I’ve seen them have fun and provide costumer service.
They have great fraud protection as they’ve promptly called me to address the possible fraud every time. Every time I’ve been covered.
I also get paid on Thursdays which is a great incentive to join!
The app is simple: you can do basic transfers and to check balances, but if you want to do more you’ll have to go online or into the bank to do your business in person.
I’ve had requests of the bank staff and they’ve responded quickly and effectively. Maybe it’s because I’ve been a long time member, who knows, but i have no complaints, only praise.

I have spent time doing my homework on credit unions and decided to come in right now and open up an account… as I walked up I read on the door «Please remove hat and glasses before entering»…I turned right around got back in my car and left… as a female wearing a hat all day the last thing Im going to do is take my hat off in public.
Rather insulting and rather offended… ON TO THE NEXT CREDIT UNION

Customer for 15+ yrs. Service has gone downhill lately with phone apps down half the time and new security requirements require many transactions to be done at a branch. Shopping for alternative primary bank.

I perceived certain employees’ attitudes as rude, but this location is certainly trying to deliver a good experience. I believe they’re doing their jobs well at this location. This is my neighborhood bank.

This branch was great. Loan Dept: Very professional and curtious. Delia (?) was effective and efficient in processing the loan always with a smile. I will write a separate review for SDCCU Corp Call center/​HQ—

I love that this bank gives my mommie free doggie treat to take home for me *drools* and best of all they gave her low rates to refinance her shiny car and free checking and savings! I hope they never stop giving out doggie treats so she can take them home to me. 4 paws up from me! *woof woof* check out my pic posing next to the delicious treat *woof woof*

Had to come by here to deposit some cash hubby gave me to pay his car payment with. It went directly into my checking account because I need to pay rent.
I love banking with San Diego County Credit Union. I have banked with them since I was a teenager. I have had no issues with them. I normally go to the Chula Vista location but we were in the area. I have free checking and no hidden fees that most banks have. The lady at the front who helped me was super nice and friendly. Customer service has been excellent at the branches I have been to. The layout of this credit union was a little different to what I’m used to but managed to find where the tellers were.
There is parking right in front of this Credit Union location. Getting in and out was not a problem. I am glad there are plenty of Credit Unions around San Diego and up north. If I am traveling, I can always find a location on Unilocal.I am a loyal customer and will always bank with San Diego County Credit Union!

Friendly staff and very helpful! Always taking about my day. They seem to always remember me too

Let me start off by saying that my husband has been members for 22 YEARS. Our experience with the tellers has been wonderful. They are pleasant, knowledgeable & know when to get a supervisor/​manager involved.
I went in to get an auto loan and was told that I could not because I am not a member. When my husband went in to clarify, we learned that their version of «joint» accounts are actually convenience accounts. [This means it’s NOT a joint account where each member has equal authority/​control.] Additionally frustrating, the manager/​supervisor gave his comments from a chair and didn’t even bother to get up and acknowledge us or rectify the situation.
This manager, Darin, I believe his name is– single handily lost our long term account by his reaction, or should I say NON ACTION. He also cut off his staff and was not only rude to us but to them in front of us. It made for a very awkward and uncomfortable situation. Maybe if he was no longer in that position, customers would be more comfortable and his staff wouldn’t have to apologize for his neanderthal behavior. My dog has better manners than him!

I really can’t stand their slow, outdated ATMs outside. It’s a pain in the butt depositing several checks into it! You’d think there is a quicker process to do the same inside with a teller, but it’s also slow :(. There is an employee that works at the front desk — she’s there pretty regularly but I’m not sure of her name. Anyway, every interaction I’ve had with her has always left a bad taste in my mouth — she just seems indifferent and has a «can’t-be-bothered» attitude. Oh, well. Really, I just want their ATM machines updated!

Awful customer service. They do not know what they are doing and are unable to respond to questions about their own policy. Never coming to this branch again.

Big shoutout to the lady who acknowledged my birthday month: D
And major kudos for this particular bank company for letting me keep an account open despite my 3 290 582 057 428 572 962 816 overdraft fees and multiple negatives in my accounts omg.
(I always get a little anxious thinking that, while they’re processing my transaction at the front desk, that they’re going to say, «Well, look what we have here…»)
Also, the ATMs are really great.

Great customer service.
Prompt and knowledgeable staff.
Great loan rates and straight forward deals.

My sister and I went here to try to open an account and they told us to come back tomorrow or do it online. I’ve never seen a bank sent a customer away. Barbara Wang, you can suck it.

I left Wells Fargo for SDCCU 15 years ago thinking this was a place to get a loans and build credit… hence the name credit union. My credit score as of today is 760. To date every single time I have needed a loan from then it has been denied, auto loans, home loans, etc… Ironically, Wells Fargo has serviced every single loan that SDCCU turn me down for, including my home loan at 3.73%. After 15 years of disappointment with SDCCU I will be leaving SDCCU and going back to Wells Fargo who has functioned more as a Credit Union to me that SDCCU.

Don’t go at lunchtime, other than that i love there tellers. They are always soo nice!

Always fast efficient service. Competitive interest rates and locations everywhere

Great home loan experience with San Diego County Credit Union.
I worked with Real Estate specialist Qing at the Mira Mesa Blvd office. She was nice and gave me some great tips on how to save money on the loan. She didn’t try to up sell me on any other services and worked hard to lock in rates since she knew they were going up the following day.
I recently purchased a home. The home was actually a short sale which means that i was waiting for 4 months with no word, then one day they say you have 30 days to close. I came in after my original lender was stuck in underwriter nightmare. It was a tight request.
I came into her office around 4 pm and told Qing about my situation. She told me that they could get the loan completed in a short time. At this point we had 20 days left. She wasted no time and immediately got a new bank account setup and then had me complete the paperwork for the new loan. It was about 5:15 when i finished both and had my rates locked in.
The next 2 weeks she kept me up to date on the loan process and requested additional paperwork from the underwriter. Finally 18 days into the process she told me that the loan amount had been funded. She was the first to tell me that the entire process was done. She even beat my own real estate agent who i ended up telling.
During the process i worked with a few larger banks. I was just another file that they had to process. I am glad i did not give them my business. Its definitely true that the little guy will earn your business.
Note: I don’t think this type of loan processing time is normal. Its was urgent urgent. Short sales are tricky. It helped that i had all my tax, financial, living expenses documented. i was able to respond to her in hours and not days. So both sides worked hard.

LOVE SDCCU.
They are open on Saturdays until 5, which is a huge plus if you need to get into the bank, but can’t make it during normal bank hours.
Their online billpay rocks, they have no fees for regular customers who don’t bounce checks or overdraw, and free checking,
Their rates on autoloans and CDs are pretty competitive, they have free document shredding days for all members about four times a year. Their customer service is spot on. Bonus points for being a credit union and not a bank!