Rack-It

great service with very competitive pricing! very knowledgeable staff and fast efficient service. this is the spot to go to specilazing in racking stuff

Aaron was a very helpful and professional person.
He helped me to find what I needed patiently. (I had a bit of difficulties when I called the headquarter and spoke to rhino rack rep).
Transaction was easy and quick.
Thank you for having people like him at the store.
Thanks Aaron. Keep up the good work !!

I am so stoked about my new surf rack! They honored the sales price for my inno surf rack when I ordered it and for a very small fee installed it! I love my rack. The sales people are very helpful and now my surf board only takes 2 minutes to put on top of my car! Surfs up!

Gave Rack-​It a visit having really no clue as to what I need to get a rack and basket installed on my 2 door hard top jeep. Long story short, guy was nice and came to look at my jeep. Said it couldn’t be done as my rain gutters are in the front and I wanted to place the rack and basket closer to the back. All that was understood so I left (though puzzled as to how there seemed to be no other option).
Then I read from another review for them on here: «Great experience. I got Rhino Racks for my 2015 Tundra SnugPro camper shell…»
So I looked up Rhino Racks and see a few systems actually work for my Jeep. So I gave them a call.
Unfortunately for me, inquiring about Rhino Racks was a complete opposite experience. Associate pretty much didn’t care to help me find a fit for my Jeep nor could he answer any questions about the height of any of the products (need to keep under a certain clearance).
When I asked if I were to buy the parts, would they install it… they said because they haven’t actually installed one, they wouldn’t do it. Not sure why I’m reading another reviewer say they had racks installed or why Rhino Rack lists them as a retailer or why Rack-​It has the Rhino Rack logo on their website. It’s all just kinda odd.
Bummer since they seem to be really helpful to other customers on here.
So here I am stuck contacting Rhino Racks to see if they have any other recommended dealers in SoCal to help me out.

Great guys, when I was stressed out about my install they came outside and checked it out for me and explained that contrary to my misguided belief it was just fine! They have every rack for any reason, thats why I sho here.

Today Alex and Jay worked out a problem I was having with my kayak racks. They wasted no time when I told them the problem. Alex went right out and figured it out. Grabbed some tools and tightened up some parts I was not aware of. Solved the problem. But he didn’t stop there. He answered many guestions and got a second opinion from Jay. They were gracious and generous. Thank you both.

excellent customer service. didnt over sell me. sold me exactly what i needed. because i didnt want to get it installed they explained to me exactly how to do it myself and it came out great. easily do business with again

Great experience. I got Rhino Racks for my 2015 Tundra SnugPro camper shell. I can fit a 12′ ladder on it just like they said! Racks were ordered and came in a timely matter. Very happy!

My husband and I went to Rack-​It today to hopefully buy and install cargo rooftop box today. We were pleased with the service and knowledge of the staff. They were a bit busy, but a couple minutes passed, and a couple more employees came out to help. It didn’t bother me as we were undecided between two models. I thought it was really cool that they installed it for free (I don’t think that this is always the case). It is easy enough to do on our own.

Amazing experience, went in for a bike rack and got thorough explanations and genuine knowledge there wasn’t any of that up selling, stuffing a sale up your throat. I enjoyed the whole sale. I would go back in a heart beat, good people and great prices!

Rack-​It
There is another combination of letters, and of similar sound, that would suffice for a review of this company. But you should know more as to why.
Until yesterday, I have been a repeat customer of Rack-​It since the mid 90’s. I’ve spent thousands of dollars with them over those years.
Last year I purchased a Thule system for my Toyota Tacoma truck. I recently noticed that the base mounts are corroding. Since the racks have a life time warranty, I contacted Rack-​It via their web-​form; they told me:
«I am sorry you are having a problem with Your Xsporter. Thule had a batch of the base pieces that were not powder-​coated properly. We have new bases in stock. If you bring in your defective ones we can swap them out for you at no charge. This is not a very common problem. You are only the 3^rd person I have seen with this problem in the last few years.»
So two days ago, I went by the store to pick up the new bases, intending to return the defective ones once I’d made the switch.
The young red-​haired, mustachioed fellow at the counter refused to allow me to take the replacements without leaving the defective ones. I offered to purchase them, or leave my credit card with an open charge in order to secure the parts until I would return with the defects. Again, «No.»
I expressed my dismay, that I’d been a customer since the early 90’s, etc. He said he was sorry, but that it’s Thule’s policy, that they’d had problems with people not returning the defects, and that there was nothing he could do about it. I pointed out that I was HIS customer, that his company had made the profit on the sale, and that — for me, this was not only inconvenient but insulting. Again, «Sorry, it’s Thule. Nothing I can do about it.» So I replied that I’d like to purchase a set of base pieces. He wouldn’t sell them to me.
I told him that I would never, ever, purchase anything from Rack-​It again, and that I would tell everyone of my experience. He did not seem to care.
I would advise everyone not to shop at Rack-​It. While their store provides a thorough show room of possible rack solutions, I would advise that you use their facility to determine what you want or need, but to make your purchase online or, better yet, from REI. Businesse like this deserve to go out of business.

These people are GREAT! After 3 years my the plastic coating on my racks were cracking. Without any questions they replaced them.
Wonderful service!

2 stars: because when asked about a fairly popular item… and if they had it or could order it? The Rack-​it employee Alex said, ‘I’ve never heard of that, and so No.’. Usually an outfit stating they’re the Best in the business for San Diego… would jump online/​grab a catalogue/​check with their distributor? Before just saying No? So… unless you they got or know what it is… head on over. If not… you can use my Amazon account, so much for trying to support a local business. Surfs Up!

Went to Rack It for my new Inno Rack, great product and great service, Brian was very helpful some off the other guys weren’t all that helpful but other then that good experience and expertise. Thanks Rackit

Terrible customer service on hard rack for surfboards.
I told the guy I used soft racks for my longboard on the highway, but I wanted to look at hard racks for my car.
I’ve used soft racks for years for about 10 minutes on the 52 to LJ shores. He said it was dangerous and even if properly used, would eventually cause an accident.
This became an unnecessary pissing contest and we went back and forth even though I had come into the store for HARD RACKS.
Even if I am completely wrong on the issue, the sales person should be the bigger person and not tit-​for-​tat until a full blown argument occurs. I came in for hard racks, let’s just talk about hard racks.

Highly recommended. Alex was fantastic. I had a unique request for a rack set up and we were able to look at several options and determine what would work best. Rack It had everything in stock and was able to do the install the same day.
If you need a rack system go here first.

OK people here it is …
LOVE LOVE this place …
PROS:
1. Good hours operation and great parking right off freeway yayay
2.The sales people do NOT make me feel stupid another yay. to many times when I have gone into parts or supply places like this I end up feeling not prepared or undereducated somehow .well not somehow that is bad customer service at work right there. not at RACK IT :) got my Kayak rack awesome and before that got my beautiful bike rack.
3. The employees always want to make sure you know what you are getting and the differences in product for what you are trying to do. right on «make me aware on this stuff I love it»
4.They give you little helpful tips and other stuff that will make your life easier .some would say «they are in the business of SELLING» well ya this is true but ummm… if it is going to make my life easier I want to know hahaha
Cons:
1. although very helpful not the friendliest bunch kind of stern… everyone likes a smile come on fellas CHEESE hahaha

The service was great until we returned a rack that didn’t fit. Before purchasing, the staff were professional, knowledgeable, and friendly…(we even found the rack 20 dollars cheaper online, but we wanted to give them our business), but when we returned the rack the staff no longer made eye contact, and ignored us. We were trying to find another rack that would work… but it was clear they did not want to help.

Great customer service! I wanted to write this review to thank the guys at Rack It for their great customer service. My husband purchased a rack for his new car a few weeks ago and he was so excited for it to be installed. Unfortunately when the rack came in it didn’t fit– even though he custom ordered it the supplier sent the wrong one to Rack It. Jay the manager was awesome– he said this never happens and guaranteed the correct one be rush-​shipped from the supplier so he could install it asap. On top of that he refunded the labor cost that was charged and even threw in some surfboard pads for the rack. I was extremely impressed with how they handled this situation and wanted to recommend Rack It to all! We love the new rack & can’t wait to take the boards out this weekend!
Thanks Again

Next door to Karaōke 101 !
All your outdoor toys will have a home on your roof. I found the Inno INA ⁴⁴⁵⁄₄₄₆ SUP/​Kayak/​Canoe Locker rack system that can handle 2 SUPs or my one man outrigger canoe. There are so many options here and the staff support is excellent for understanding your needs and matching it up with your vehicle. They also have foam pads for $ 15 which can give your toys that needed lift on your roof.
After I installed my roof system, I had some issues with the screws digging into my roof and when I went back, Brian helped put some extra shims in the system so that it solved the issue. He went back and forth a few times from the the store out to the parking lot so that the brackets were secure. EXCELLENT CUSTOMER SERVICE. YOU CAN NOT GET THAT ONLINE. He didn’t even charge me for the shims he used. This is a specialty shop and it’s completely worth checking out so that you can make an informed decision. They have complete floor models of bike racks, canoe racks, ski systems, ceiling mounts, surf board or SUP racks, etc.
I called ahead of time to let Brian know the make and model of my car & which system I was interested in so he was prepared to help me when I arrived.