Pro Power

I can’t believe this place. They moved to 1011 Buenos Ave. on 1÷25÷2016. I spent almost an hour return to visit their old location on Santa Fe on ²⁄₅. When I called Jonathan Paul at 858−490−4212 he said he thought that he thought that their site (
) was updated, but then added that he doesn’t know why they even have a site. I agree — save your money and go some place that cares about what their website says.

It looks like this place may be out of business! We were excited about seeing several different lawn mower manufacturers so we ventured out to Pro Power SD on Santa Fe Drive. Surprise! The business is no longer there… Just an empty building!
Additionally, their website has highly dated information, their Santa Fe drive address, and functionality that does not work!
Thanks for wasting an hour of our time!
Watch out for these guys!

A lot of less than flattering reviews. Justified? I believe so, because I have had the same experience over the years Pro Power has been on Santa Fe. I went as far as writing and telling Redmax this shop wasn’t fit to be an authorized dealer of their’s. Truth be know, Redmax equipment is barely fit for the maintenance industry
I am here to say the owner has changed significantly for the better and I’m glad. While I can’t have repairs done there because the turn-​a-​round time is a bit lengthy (and many shops are on par) I do find PP is well stocked and pricing is competitive. I find PP to be honest and NOW take the time to answer questions when making equipment purchases.

UNBELIEVABLE! Hands down the worst customer service EVER! I had been coming here for years because I own a tree care business and there aren’t very many specialty shops around, so I dealt with the unknowledgeable staff, the piss poor customer service, and their incompetent owner, Jonathan. Yesterday, however, they took the triple crown for WORST EVER! I had a saw that was not running right. After I personally changed the fuel and filters and cleaned it, it still wasn’t running right so I took it in to PP. Two weeks later I picked it up and they had charged me $ 50 to do what I had already done: change the fuel, filters and cleaning. Really? Then when I went to use it, it still wasn’t running right so I took it back. Two more weeks later when I pick it up they charge me $ 50 for replacing springs that weren’t broken and it STILL doesn’t run right! When I took this up with the incompetent douche-​bag owner, he said «What’s the big deal, it’s only $ 50!» Are you fucking kidding me? $ 50 was never the issue, it was the principle of being honest and fair with your customers, something Pro Power knows nothing about. Amateurs! I would expect to see this business closing down in the near future.

Ugh stay away.
I bought a Briggs and Stratton lawn mower late last summer and it worked for a while before conking out. I took it to Pro Power to diagnose it and see if the issue was covered under warranty.
They called me a week or so later and said the motor was blown and it wasn’t covered under warranty. I asked them again to double check and follow up with Briggs and Stratton to see why it wouldn’t be covered under warranty since the lawn mower was less than 6 months old.
I got a call back and they regretted to inform me that the motor was not under warranty.
I decided I was just going to follow up with Briggs on my own, and never got around to it.
I got a call about 6 months later asking to pay my bill for the diagnostic charge. I came into pay it and pick up my lawn mower.
They couldn’t find my lawn mower and said they must have gotten rid of it.
Needless to say I was very disappointed I would have come picked it up if they had told me they were going to get rid of it.
I can’t say about the skills of their lawn mower techs, but their customer service is horrible. Stay away.

+ ½
ok, so they aren’t perfect; the staff doesn’t always have a clue, and the owner is a bit of a…“I can’t believe that is the owner”. They got the blower fixed, only 3xs the quoted price; but they did get it done. And my blower blows (in a good way.

I will say that my mower does run well now that I have it back but the customer service at Pro power will keep me from going back.
While dropping off the mower I explained that 2 parts need replaced and I would also like it tuned up. They say no problem 4 – 6 days and we will have it ready to go.
3 weeks later I get my mower back… for a still unexplained reason they waited a week to order one part and two weeks to order the second part.
When I tried to speak to the women on the phone she was so lost she hung up and the guy who was nice but had no better answer.
Anyway I was frustrated with my experience and would not recommend

I just left this place and was horrified by the guy at the front counter. I am a woman, so a bit out of place at a repair shop. As I walked in to the shop, «Daniel» just looked at me, no smile, no hello, no nothing. I said my husband sent me with a lawn mower and weed wacker to have repaired and I’d need help getting them out of the car. He asked what model weed wacker and I said I didn’t know. He then said, we don’t work on «such-​and-​such» model, we don’t work on «such-​and-​such» model, etc. He told me to go get it and bring it in (no offer of help). As I was dragging it into the shop, I got about halfway to the desk and he said «yah, we don’t work on that». Incredulous, I asked why he didn’t have me go and get the name vs. carrying it all the way from the car? He just laughed. I asked for a manager, he said he was the manager, I asked for the owner, he said his name is Jonathan and he wasn’t there. With all the nice and hard-​working people looking for work, it’s hard to believe Pro Power would settle for this guy. A very bad experience.

Easily the worst customer service I’ve ever encountered. Unless you are into getting ignored then I’d pass. The salespeople make you feel like you are inconveniencing them by getting your mower repaired. I had 3 mowers I needed fixed and after the treatment I received on the first I went elsewhere.

This place is a rip off. avoid at all cost. Took my lawn mower in and they charged me $ 60 to tell me I needed a new carb which was $ 200. This was a $ 50 lawn mower here. I told them I wanted my lawn mower back and they gave it to me in parts. I sat on the floor and tried to put it back together and found there were several missing parts. They got a real attitude when I started demanding my parts back. I can tell they didn’t even try to clean the carburetor, they just want to rip people off.